Rated 4 out of 5 by LoveofCheese8 Nursing Conference Issues
Attempted to check in around 2:30pm on Wednesday, and room was not ready. Proceeded to the Kinko's business center. Upon return to the lobby in one hour, front desk and luggage area was overwhelmed. Waited for 45 minutes then had to ask the vallet to return my luggage to my rental car to not be late for dinner meeting. Water and appetizer in line was nice touch, but process needs to be reviewed. Was able to check in after dinner.
April 5, 2013
Rated 5 out of 5 Warm Welcome
I have recently been back to traveling quite a bit and when I arrived at the Westin Charlotte after a long, busy day I was warmly greeted and quickly given my accommodations. When I got to my room and slipped into my bed it was the most comfortable bed I have been to in any hotel. I got a great night sleep and was on my way refreshed and ready. I will always make the Westin Charlotte my 1st choice whether on business or pleasure
August 5, 2012
Rated 5 out of 5 by Symr Excellent location to city core
3 days and nights with a very friendly and accomodating staff. Exceptionally clean. We did not use the many facilities, our focus was sightseeing. Staff gave us useful info re evening theater. If ever in Charlotte again, will definetly stay there again. Thank you all.
May 16, 2014
Rated 5 out of 5 by Llibirol Great hotel!
This hotel is beautiful and the staff was friendly and helpful. Our package included breakfast and parking. The breakfast buffet was top notch including omelettes. Our only glitch was no one told us to keep a key after we checked out to get our car out of the parking garage. Luckily an employee ran to the parking garage and called in our room number and got us out. It turned out ok and we would definitely go back to this hotel.
March 31, 2013
Rated 2 out of 5 by PublicSafety Rooms were unclean
The facility as a whole was well located and clean in the lobby/gym area. The first room I checked into had mold growing across the top of the shower. I am very allergic to mold and promptly went to the front desk to ask to be moved to a different room. The service was indifferent to this display of uncleanness even after I provided a picture that I took of the mold. The second room I was moved into had the locking hasp on the door partially broken off from what appeared as someone trying to previously break into the room. I had to push it back up into place so I can lock my door from the interior. Lastly, your hotel provided a 'green service' which was great except that I left my tag out on my door for two nights and I did not receive the advertised benefit of the $5 voucher for services within the hotel. Overall, the experience was subpar of the Westin name and the rate paid.
February 28, 2014
Rated 3 out of 5 by Conference Nice Facility
Facility itself met all my needs. The exersize room was a plus. Be prepared to pay $4.00 for the water left in the room by the coffee maker, no notice that this charge would show up on you bill, even though the coffee supplies are complimentary. Mistakes by the hotel were make with the reservation requirements, and correcting the mistake with central registration frustrating, and the issue not addressed at check as requested.
September 20, 2012
Rated 4 out of 5 by CDR22 Great accomodations, yet missed some detail
Wonderful hotel and staff. The rooms were spacious and very elegant. Yet, knowing the clientele that stay at Westin, I'd expect more in simple things like ironing board. It literally has a cloth covering without a pad, leaving the shapes of the holes on your clothing as you ironed. Also, there was a microwave in the hallway for a day and I had to call to get removed.
Again, very nice accommodations and staff, just details.
July 16, 2013
Rated 3 out of 5 by Tbone Package fee
Give me a break, a package fee handling charge of $10? When I asked about the charge front desk brushed off my inquiry with a flippant "sir, this is a convention hotel, we get pallets and pallets of boxes." We'll, I'm not a convention and I sent a box that was a foot by a foot by a foot, it cost more for yourhandking than the it did ship it. I will find a non convention hotel with more personalized service next time.
September 19, 2013
Rated 4 out of 5 by Nick4024 Hotel was good but could have been great
I booked this hotel based on my last visit. This visit started out bad with a large bus blocking the driveway and after driving for 12 hours my wife and I wanted to get to our room. The room was ok but not for the price. The carpet looked like it needed replaced a while back. The bed was comfortable, the bottled water was a nice touch, the bath was clean and functional.
April 1, 2014
Rated 3 out of 5 by Guest27 Good Location
15 minutes from the airport and located in downtown Charlotte. Good accommodations, but room needs to be cleaned better - dusting of everything (dust on items in the bathroom, telephone not clean, lamps dusty, etc.) and a previous guest left food in the refrigerator and it was still in there when I checked in. Also there should be a plastic bag for the ice tray so the ice does not go directly into an ice container.
January 27, 2013
Rated 4 out of 5 by Gail8 The hotel was beautiful.
I enjoyed my stay.The room was spacious and very comfortable. The fitness center was great! The staff was friendly and helpful. I did miss a hot tub and out door pool. The indoor pool was clean and a nice place to do laps. It is located across the street from the conference center which was very convenient. If you need to get around you can get a town car very reasonable priced and they are right outside the door.
May 25, 2013
Rated 5 out of 5 by Schid Everything a Westin should be!!!
The Westin Charlotte is absolutely a poster child for what a great Westin should be, immaculately clean, incredibly comfortable beds, beautifully maintained, and a lobby bar with a killer outdoor patio (and martini's at killer prices, but oh well).
MY Deluxe King overlooked the convention center roof but once in that fabulous bed, it didn't matter. Great service and a beautiful hotel....loved the Charlotte Westin.
May 10, 2012
Rated 4 out of 5 by Odie2000 Bad service
I have been staying at this location for the past few months and I am overall impressed with this hotel. It is certainly the best hotel to stay at in Downtown Charlotte, as I have lived in almost all of them.
However during my last stay the service was horrible. With staff taking their time and not even doing what was asked, with the simplest requests like bringing silverware to the room or picking up laundry.
August 26, 2013
Rated 4 out of 5 by NATIVENP11 Great Weekend get away
My stay at the Westin was great and relaxing! The bed was excellent. The whole decor for the hotel was exquisite and modern. I did notice some small area of the sheetrock from the wall was chipped which I overlooked but it should addressed. Also there was a wall defect in the bathroom. I was in room 1211. Small issues but the service of the staff was great. I'll stay again when I return to the Charlotte area.
May 28, 2013
Rated 2 out of 5 by jane50 The hotel is must be struggling
No one came to my room for housekeeping and when I called to ask for a few things like coffee cups and my trash removed the housekeeping supervisor showed up overwhelmed and confused. He told me they had a new supervisor and they did not staff enough housekeeping staff to service all the rooms. This ended up being the theme for my whole stay hearing complaints from staff at various points during my stay.
February 27, 2013
Rated 3 out of 5 by TT65 This hotel offers easy access to all downtown locations
This hotel is situated near the heart of the downtown cultural and culinary activties. The pool however, is indoors with a small outdoor terrace that loses access to the sun mid-day.
May 19, 2014
Rated 5 out of 5 by Redd9063 Beautiful
The hotel is beautiful. I love the "smell". Too bad I couldn't find a cleaning attendant to get more shampoo and conditioner on the morning of my departure. (I was wanting extra to take home, no big deal) The gentleman working in the bar was very nice and attentive. I will brag about your beautiful hotel. I was here for a short time and did not get to experience downtown and all Charlotte has to offer.
September 3, 2013
Rated 3 out of 5 by jrlinds2001 Not the Quality of other Westins
The staff were not very helpful when presented with questions. They actually had our reservation as cancelled when we got there and acted like we somehow cancelled it. The luggage attendants were actually the nicest people there. They didn't even ask me if I was an SPG member (I am Gold) so I had to ask for either free internet or points. No one cleaned our room and 3 hours after my phone call to the front desk about this, they showed up with towels (we had just showered and not available to let them in to clean). The hotel room was generally clean when we got there but we only had access to less than 10 TV channels. Not only did we not receive ANY SPG recognition but my husband was being inducted as an ACC Legend that weekend. He wasn't even recognized by the staff. They acted like they had no idea who the Legends were at the hotel. Bottom line, didn't feel appreciated or very welcomed.
December 9, 2013
Rated 5 out of 5 by PickyTraveller Exceptional comfort for business traveler
Very comfortable room, facilities were bright and appeared new, location was convenient for my needs. Near heart of downtown. Great jogging routes through city, and fitness facility.
May 18, 2014
Rated 5 out of 5 by Portia Delightful stay
After reading some of the posts I was nervous. But, our stay was terrific, room clean and comfortable. Great view of the city. Security swiftly came when we called to let us in our room, with keys inside. Just wish we had access to a free refrigerator to keep our food in. Didn't want to pay for the key to unlock the fridge. That to me sounds like "how do we get an extra buck?" But overall, wonderful.
April 18, 2012
Rated 3 out of 5 by rannj Westin "not so heavenly"
Was expecting a lot more for the price we paid to stay at this hotel. The beds were just OK, the worst part was there was no hot water for the showers turned all the way up it was barely luke warm, and no water pressure to boot. If I could have fit in the sink to take a bath it would have been hot so I know they have the water just don't supply it to the showers. I would not recommend this hotel!
December 16, 2013
Rated 5 out of 5 by Joan Perfect stay
We enjoyed our stay at the Westin. The staff was extremely helpful. For example we were there to attend a wedding and a staff member called a local beauty salon and booked me an apptmt to ha ve my hair done with only a few hours notice for the wedding that day. We chose your hotel as it said dog friendly and it certainly was, down to a cozy bed and dog bowls. We will choose Westins again. Al & Joan
March 25, 2013
Rated 1 out of 5 by Ellen927 Not staffed to handle large conferences
Just returned from my stay at the Westin. The hotel was clean and beautiful. Check in is 4:00 pm but when I arrived for my Conference no rooms were available. Wait time was 2 hours or more. One couple had to miss their conference because they could not check in their room to shower and change their clothes. I missed my 2 hours of my meetings (that I paid for) because rooms were not ready. My room finally was ready at 9pm. I arrived in the hotel lobby at 2:15 pm. Waited for 30 minutes in line to check in, when I was told along with about 30 other people that we were in the wrong line. It was for the Starwood Preferred customers. This hotel should not advertise that it is a "Conference Hotel". They can't handle one. Won't be returning to the Westin Charlotte. I would add that I attend a conference every year in March, and my conference has been located in Charlotte for 15 out of 19 years.
March 26, 2013
Rated 4 out of 5 by Jack One thing for correction
I paid the valet $25 for a car wash and the next day it was not washed and the guys paid were not working to refund the payment.
Also, breakfast at 630 am was super slow. I ordered the granola, yogurt, and berries with coffee. With only 4 tables occupied it took 20 minutes to bring a plate with the items separated on it - pretty presentation but why so long when others were getting the buffet?
March 20, 2013
Rated 4 out of 5 by Steph52 Great location!
The location was great! You can walk to lots of restaurants and pubs! The bar at the Westin is very overpriced. Also a 5 star hotel does not make you pay for internet. I found that ridiculous! I refused to pay and simply walked to the Panera. Also I was very disappointed that the cleaners dump the recycling and trash all together. When I asked about this she said someone goes through it-I bet!
February 9, 2013
Rated 3 out of 5 by shelly111 restaurant and front desk need to get its act together
The rooms are nice and clean and comfortable, the people friendly, but the restaurant was not very good and the front desk could not figure out how to make sure that the breakfast free package was communicated to the restaurant, even after I specifically asked them to make sure that I wouldn't be charged, a huge charge still showed up on my bill. They clearly did not know what they were doing.
February 20, 2013
Rated 3 out of 5 by tadgreen Are you reading my survey responses?
I'll comment again, as I have before, but I have no idea if you're receiving this feedback. I don't get responses so who knows. But, here goes.
Again, brushed my teeth with warm water. Why can't you get your water regulated at this hotel so that the cold tap produces cold water?? This happens every time I'm there, regardless of the room.
There was no SPG recognition. Papers no longer delivered to my door in the morning? No free water in my room? I even left a message for management regarding this and got no response. It seems that all the housekeeping service does is make the bed each day. I just felt like a regular guest and if there is no SPG recognition or extra perks, there are a lot of other hotels in Charlotte I could stay at.
Each time I return to your hotel (which is pretty regular) my satisfaction is less and less. I hope you hear this and that you're paying attention to your customers.
August 10, 2013
Rated 4 out of 5 by sjfj It was great location
The partking fees were outrageous
I did not sleep a wink because fI was
over the roof area and those generators
kept me up all night.
The bed was hard as rocks, I have a backache as we speak, and I had to call
maintenance to fix the heat, cold air
was coming into the room and had to wear a blanket for an hour until the heat was fixed.
COULD NOT GO SWIMMING, THE ROOM WAS FREEZING....
February 3, 2013
Rated 4 out of 5 by Gmilo Good not great
The hotel met my needs, there are other more expensive options downtown, but I cannot justify the additional expense. The staff was friendly and helpful, but basic room maintenance could have been better; the faucet was leaking, some towels were stained, the bathtub was not "sparkling". The gym is great, much better than those hotels were all the equipment is just crammed in there.
June 5, 2013
Rated 2 out of 5 by Monique55 Do Not Recommend
The bathroom nor the room was cleaned after the first night stay. I had to pick up cups, empty trash and remove dirty towels and washclothes. It was not an enjoyable stay because if the staff does not clean during my stay I can imagine they are not inclined to clean up when we are not registered.
April 15, 2014