Rated 5 out of 5 by SoCal562 Enjoyed the Stay
Loved the comfort of my room. Was concerned for the homeless traffic outside of the hotel (on the curb). On one occasion while I went to use the restroom in the main lobby, I found a homeless man paper towel bathing/grooming himself in the sink area. Enjoyed concierge/check-n staff treatment and Sommers' professionalism & efficiency at Suede Restaurant.
December 12, 2012
Rated 4 out of 5 by Swhitman Great but problem with key card could have caused big airport problem
I had a good experience with Westin overall. However, my key card was canceled and had to be reissued twice during my stay. This would be just a minor inconvenience except that the last time, it was the morning I was checking out of my hotel. I was going back up to my room to pack quickly and go to the airport and was unable to get in. The concierge was unable to reinstate it right there and basically told me to go upstairs and wait for someone to let me in my room. Well, I really needed to get going. When he was not there within a few minutes, I had to come down and ask a manager to send someone up with me to get into the room. The manager was agreeable and the man who came up was very nice, but this took longer than it had to. I didn't want to miss my flight!
I ultimately got to the airport in time and all was fine, but I didn't get to check around the room for last-minute details as I would normally have done. I do believe I left a phone charger there. It's not a big deal, but some little things become big things when you're in a time crunch.
You should 1) be mindful of people's timetables when they are traveling and be quicker on problem solving and customer service. .
2) improve your key card system.
Overall I was very happy with the Westin. Thank you!
June 26, 2014
Rated 5 out of 5 by Don30303 Room 548 Westin Las Vegas
My stay at the Westin, Las Vegas was wonderful! I suppose you folks couldn't do something about the extreme temperatures, 100+ during my stay!!!! The restaurant was wonderful, the catering for our event was terrific, the pool and hot tub were perfect. The staff were helpful at all times, and always smiling and friendly. My room was clean and sparkling.
August 1, 2013
Rated 4 out of 5 by speaker623 Nice staff
great service, nice staff
June 25, 2014
Rated 3 out of 5 by pja666 in room dining
every day of my stay was plagued by not just poor but horrendous food service. either put on hold multiple times while ordering, to not having key ingredients or menu items to getting order completely wrong or forgetting things from order. i cannot believe that a westin would have such poor service within this department, especially in las vegas where the food competition is so great. i stay at spg properties almost exclusively and chose this property as a second stay. it felt like the first stay was the spg venue i have learned to love but the second stay was the anti-westin. i plan on having more business trips in the las vegas area and i do not really like to go out to eat so i do in room frequently. if this is what i have to look forward to i have 2 options, look for nearby restaurants and avoid your food and beverage department or find another chain that i can trust with dining. let me know what you do so i can plan accordingly.
October 24, 2012
Rated 5 out of 5 by ScottLisa Chief Enginner/San Jose,CA.
My Wife an I came and stayed at the Westin recently and we thought it was fantastic!! The food and service was 5 stars. Our room was great along with the bed. Not a good view but, hey not there for the view out the window. We will return you can count on that. I am a Starwood member and the price was right.
April 16, 2014
Rated 4 out of 5 by WorldWideTraveler Room
I felt the room was very nice. The sink was clogged but staff took care of that. The caulking around the tub and tile was ok. It was different colors, missing in some spots. The shower head did not adjust. Hard water has gotten the best. Did not report that. Didnt use any of the facilities. Not far off the strip. 5min walk to flamingo tram pickup
February 18, 2013
Rated 5 out of 5 by Paul67 Fantastic Stay
Every time I stay at this hotel I'm reminded why I'm a Platinum member! Received a call a few days before asking if I had any special requests. Upon arriving, I was given a great room that was clean with a great view. Staff was friendly, fitness center and lounge were clean and well maintained. Another great experience at this hotel. Thank you!!
April 20, 2013
Rated 5 out of 5 by Phil66 Pool
Everything was good, hallways getting a bit dog-earred and the only not good thing was the pool. It had algae in it and it was oily around the water line and I would not let my pool look like that. I didn't like that, and wondered what I might get from the water. It could have been sparkling, and that would have been cool! The hot tub was ok.
September 4, 2012
Rated 3 out of 5 by lungs rooms great / air bad
The only drawback to this hotel, and it is a big enough one to deter me from staying here again, is the cigarette smoke that pervades the whole place. Even in the non-smoking rooms, there was still an occasional waft of cigarette smell coming through the air vents. After 3 days of attending a conference, my eyes were swollen and burning.
November 12, 2012
Rated 4 out of 5 by cathykv Excellent Off the Strip Location
We've stayed at this property on multiple occasions. We keep coming back because the staff is always pleasant, the location is convenient, and we can park and retrieve our car in just a few minutes. We'll be back in a few months!
May 21, 2014
Rated 5 out of 5 by Leslee21 staff
I am an airline employee and many times we are not treated as well as "regular" guests when staying in our layover hotels. This is NOT the case with your hotel. Your staff treats us so kindly and makes us really feel welcome to be here. I always look forward to having another trip that brings me back to the Westin. Thank you very much!
March 18, 2013
Rated 4 out of 5 by CarrieTheBugGirl Good hotel with convenient location to Strip
The 24-hour Starbucks and free water bottles were under-appreciated until I moved to the second hotel of my Las Vegas stay - a high-end property that disappointed in nearly every way. I longed for my comfortable bed at the Westin and their friendly staff and free perks!! Good work-out facility too - I would definitely stay here again!
August 6, 2013
Rated 5 out of 5 by Joyce53 convenient to the strip
We decided to arrive in Las Vegas a day earlier than planned so had to scramble for a reservation. We found a great price at the Westin. We usually like to stay right on the strip but found this to be a great alternative. Rooms were clean and comfortable as with all starwood hotels we have stayed in. Will definitely stay here again.
July 30, 2012
Rated 5 out of 5 Friendly service and great hotel
The staff truly accommodates and cares for all guests at this hotel. I never had to ask for anything as they were always a step ahead of me and my needs. My room was comfortable and felt like home. TV was large and Internet worked well. Perfect for the business traveler away from home! Will definitely stay there again in the future.
December 18, 2012
Rated 3 out of 5 by TheFamilyGuy Good near the strip location, no morning out of room coffee
We came for the spa, and we were not disappointed.
The hotel is not new but our rooms were clean and we had no issues.
There was no lounge or area other than Starbucks to sit and drink coffee, unless you want to sit in your room.
Lounge coffee would of raised from 3 stars to 4 stars,...... Yes, coffee in the A.M. is that important.
June 8, 2013
Rated 5 out of 5 by Nan65 Nice updates and customer service
I have stayed at this hotel numerous times. I had stopped staying here due to some hotel upgrades that needed to be completed. I went back to the hotel this week and was verynhappynto see some upgrades had taken place. The carpet was new, rooms were very clean , lobby was updated. Associates in lobby were very friendly and helpful
August 14, 2013
Rated 5 out of 5 by Sam2 Great place to stay in Vegas
Excellent hotel, walking distance to strip. No hassle checking in, don't have to go long way thru slots to front desk and then to room. An oasis in Vegas and relaxing after hype elsewhere. Great food, comfortable rooms relaxing stay. Highly recommended.
May 8, 2014
Rated 3 out of 5 by DKW508 Disappointed
I stayed there for four nights, the cocktail service was none exsistent except for the last morning of my stay. Had the maid service enter the room at 8:15 a.m. after only a brief knock was in the process of bathing and preparing for a 11:00 a.m. check out.
Had exceptionally fantastic service from the concierge Christina!!!!!
December 16, 2013
Rated 3 out of 5 by TeeGG It was Good!
Bed was wonderful, room gets cleaned way too late in the afternoon, the staff was very helpful, I was real pleased with all the help they offered. The hotel is 2 blocks from the strip. That was the biggest thing we didn't like, that it wasn't closer to the strip. Otherwise, it was good! Very clean hotel, and polite staff again.
September 27, 2012
Rated 5 out of 5 by Ria30 This hotel has a great location to everything in Las Vegas!
The staff was very professional.
I liked the go green program that you are running throughout the hotel.
The room was clean, comfortable, safe and relaxing.
All services were quick and effeicient.
Would recommend to anyone traveling to Vegas who wanted something classy that was not on the strip.
Food was excellent and healthy.
March 3, 2013
Rated 5 out of 5 by Washington27 Wonderful Stay
As a frequent traveler and an SPG member, I like to frequent Starwood hotels. I find the Las Vegas Westin to be a great value and a quiet place to stay. Close to the monorail, I found it to provide quicker access to the Strip and to the convention center than a taxi. The staff pays ultra attention to the needs of all guests.
May 28, 2013
Rated 5 out of 5 by limo123 Great place for a meeting
Hotel had very comfortable, clean rooms and all the staff was friendly. Hotel restaurant had great food, which isn't always the case.
I hope they plan our meeting there again. Only thing I wished for was an indoor pool, as the weather was rainy while we were there and cooler temperatures.
March 30, 2014
Rated 3 out of 5 by BusyBri Great place to stay!
The hotel is nice, staff are friendly and rooms are somewhat updated. I stay here almost every time I make it to Las Vegas. The only down fall I have with this hotel is the quality of the showers, they back up with water and seem to be a little out of date for what you would expect while staying at a Starwood Hotel.
June 26, 2013
Rated 4 out of 5 by JJCeline What a Casino
Little casino off the strip... I've never had more fun with the dealers and enjoyed gambling as much. I will never hit the big casinos again... the personal touch and personalities of this group made my trip!!! I'd like to give a hello to "My" Bill, Ada and the rest of the crew... I hope to see you guys again soon!!
July 2, 2012
Rated 5 out of 5 by Silkysmooth Perfect Stay
little bit off the strip and perfect alternative if you are looking for something less busy. Close enough to all the strip hotels and far enough away for some quiet time. Hotel restaurant was very slow so if you are in a rush maybe eat across the street at the food court.
April 14, 2014
Rated 5 out of 5 by SamTer12 Favorite Business Hotel
Great place for business travelers. The staff and management of this hotel knows what it takes to deliver superior customer experience. They are ahead of the ballgame when it comes to anticipating the needs of a business traveler like myself. I've been coming to this hotel for over 7 yrs.
March 14, 2014
Rated 5 out of 5 by bsteng13 My Vegas Hotel of Choice
I stay at the Westin Las Vegas for as many of my business trips as possible. The experience from checking-in until checking-out could not be better. Mylin at the SPG Platinum check-in has always been very informative and knowledgable about my SPG Platinum benefits and room selection.
March 22, 2014
Rated 4 out of 5 by Mark21 Great staff - gym needs improvement
The staff at the Westin was outstanding, but the room had a couple issues. There was a dirty Q-tip left on the floor and the desk lamp and scale didn't work (quickly fixed when brought to the staff's attention). The gym had good cardio machines, but only free weights and I was hoping for more weight machines.
March 14, 2013
Rated 5 out of 5 by Cher1 dog friendly
Loved the dog bed. However no dog dish was left in room. I had to ask for the dog bed as well, even though they knew we had it on our reservation. Our dog loved the bed! We're a gold member, but didn't get an upgrade!! I asked on our way out if the room was, and they said it wasn't. It was still a nice room.
February 7, 2013