Rated 4 out of 5 Nice location, very poor service and staff
The hotel was in a great location and pretty good by Key West standards. The staff was very disappointing, particularly the front desk staff. I've stayed at a lot of Westins and this was by far the worst experience I've had with front desk folks.
August 15, 2012
Rated 4 out of 5 by Tom45 Excellent attention to detail by staff
Throughout my weeklong stay, all members of the staff took time for all requests with professionalism and courtesy. I was especially impressed with Bryan at the front desk. People are what make a vacation and the Westin people were great.
November 23, 2013
Rated 4 out of 5 by theresa very comfortable
Room was clean, very comfortable. Location was great...close to the hub of activities going on. Service was very good. Pool was clean, and plenty of towels. What we were not happy with is when we were by the pool on the afternoon of Thursday, 4/18/13, there was construction going on. I purposely chose this hotel because I did not think that this would happen at a hotel of this caliber. There was drilling, and what sounded like sawing, and was just loud and obnoxious. If I knew I was going to hear that instead of just the splashing of pool water and the swaying palm trees, I could have stayed at a hotel in Key West on North Roosevelt and paid a lot less!! Very disappointed. So I would hesitate to book with you again without knowing what we could expect . Also, when they cleaned our room, they didn't replenish the coffee/tea with black tea, just herb tea. My husband called for them to bring some regular tea bags, and when they came, it was just different varieties of herb teas. Just a small misunderstanding. Overall, we were pleased with the hotel
April 20, 2013
Rated 5 out of 5 by countrycoach excellent hotel
We totally enjoyed our stay everything was great. They are pet friendly and thats why we originally stayed there. They even brought a heavenly dog bed and dog bowls! Everything was great and we will stay again our next visit to Key West!
December 25, 2012
Rated 4 out of 5 by Awesome123 Facilities
We came back to hotel at 10 pm expecting to have a cocktail and a light snack only to find the pool bar and bistro was closed. We asked at the lobby for room service and were sent to Duval street. At 500 a night I find this unacceptable.
February 27, 2013
Rated 5 out of 5 by Haus What an experience.
What an experience, absolutely outstanding in every respect. How this Westin can train their staff (from bottom to top) to be perfect is quite an accomplishment. No short cuts from any staff member. Thank you Westin for a wonderful stay.
May 15, 2013
Rated 5 out of 5 by Maxe A great destination resort.
Every aspect of my stay was excellent.
April 28, 2014
Rated 3 out of 5 by Doris1234 Unprofessioal Managessional
Although most staff and acommadations were excellent, there was a manager that was unwilling and unprofessional in helping me resolve a billing problem. This incident ruined my entire stay and I have registered a compliant against him.
December 5, 2012
Rated 2 out of 5 by regg87 staff spoiled all the pleasant things about the hotel
The hotel is nice. Great location, large bright rooms, especially the rooms with sea view. all rooms have a balcony. rooms are equipped with coffee makers (Starbucks coffe)
The bed things is the bathroom don't have the door (only the toilet with the door), the pool is very small, especially given the large size of the hotel and a fitness room small as well (only several workout tools).
But the most unpleasant, it's staff. Extremely unfriendly and frankly boorish. At our arrival, they charge my credit card over $2000 instead of $ 250 for a guarantee. We had to spend a lot of time, that staff would respond to the problem, although we didn't wait any help from staff. Now we solve this problem with the bank.
Watch carefully, when you give your credit card to anyone of staff, ask them, how much money they are going to authorize youre card (although we were also told, that they authorize only $ 250)!
Because of the staff at the hotel depends the quality of your holiday, then this isn't the best hotel for a good rest (especially given the cost of services).
April 14, 2013
Rated 4 out of 5 by jaym007 Almost perfect!
What else can you say when you are upgraded to a 2 bedroom suite? The only ding I had was that both bars closed too early (before 9 I think?).
Absolutely beautiful resort! I already HAVE recommended several people come and stay here.
November 18, 2012
Rated 4 out of 5 by Margaret1 Great location and staff
Great location and extremely personable and helpful staff. Food at hotel a great option with a nice variety of choices and locations to just snack, eat outside, or dine inside.
A great place to relax with friendly people and sunshine.
March 8, 2013
Rated 5 out of 5 by Limerockracer Beautiful Sunsets
The hotel is located at Mallory Square, home of the best sunsets on earth. Wonderful staff that will cater to your wants and needs. Spacious suites and great amenities await you. Definitely the best hotel in Key West.
January 22, 2014
Rated 4 out of 5 by Tootienolla Good stay
We enjoyed our second stay. The only flaw was booking an ocean view - two of the three days the view was blocked by very large cruise ships. On the plus side, items left in the room were recovered and are in the mail. We will return.
July 28, 2012
Rated 4 out of 5 by Liz26 Outstanding Location
Very nice hotel in an outstanding location. Room was very comfortable with standard chain hotel amenities. Food in the restaurant, which we only tried for breakfast and lunch, was excellent.
The downside was the service staff. The guy who checked us in was weirdly patronizing. He promised to code our key for self-parking in the garage--but didn't. So, when we tried to leave the garage, we had to turn around and go back to reception to get our key re-coded just so we could get out of the garage.
The maid service was spotty. The first day they completely forgot to make up the room, and we had to call late in the afternoon to have that done. The second day, they made it up, but removed some service items (like the lotion) altogether, while loading us up with other items (like bath gel).
The a/c unit sounded like a garbage truck when it turned on, and it had a too-large filter stuck halfway into the slot--half in and half out.
These are things I might not have mentioned at a lesser hotel, but at these prices I shouldn't be mentioning any negatives at all.
February 11, 2013
Rated 5 out of 5 by Coop27 Perfect location
Room was quiet and clean. There was a coffee maker and refrigerator and the bottled water and coffee was replenished daily. The shower was awesome. The location is perfect for a Key West sightseeing vacation.
February 6, 2014
Rated 5 out of 5 by jw4657 Very fine hotel
This hotel has the overall theme of a real vacation. All of the staff were very courteous and professional. Thank You for a wonderful experience.
March 24, 2014
Rated 3 out of 5 by Martman Shabby
The rooms need upgrading. We were in a two bedroom suite. You needed binoculars to see the TV from the bed; the air-conditioner unit was way too loud; other than the bed there were no furnishings to speak of. The weather was great.
February 1, 2013
Rated 2 out of 5 by DaveA2149 Beware of the cruise ships
The ocean front room is blocked daily (almost daily) with anywhere from 1-3 cruise ships.
Bistro 245 needs to be steam cleaned, especially the tables.
The housekeeping staff barely speaks english.
The food is average
January 17, 2014
Rated 5 out of 5 by xprez best location in Key West
the best place to be for the nightly Sunset Festival and such a friendly staff...our pool view room was large and elegant...great breakfast and lots of hustle and bustle with the cruise ships docking right there...love the Keys!!!
December 17, 2012
Rated 5 out of 5 by BDgirl62 Fantastic hotel
Everything was perfect from arrival to departure. The staff were exceptional and the my room was magnificient. I was always greeted with a smile and the staff was more than willing help with my every need. I can't wait to return
February 22, 2013
Rated 5 out of 5 by Cobra10 This Hotel has OUTSTANDING service
First time in Key West on a business trip. Weather was not what was expected but the Hotel team kept is Sunny and Pleasent !! Great time for me and my wife. Hotel staff went well above and beyond to make our stay the best ever!!
March 5, 2013
Rated 5 out of 5 by Beachbum54 Beachbum54
We enjoyed our stay at this location. Art at the front desk is very helpful. We did not have a reservation for the first night and he took care of us to get us a room. Sunset Key is great trip and dinner was good but pricey.
August 24, 2012
Rated 5 out of 5 by BruceandEllen380 The best place to stay in Key West
Our 2nd time staying here and it met all of our expectations and more! The staff at the Westin is amazing. We can't wait to come back. The trip to Sunset Key is a must. Our whole experience at the Westin was WONDERFUL!!!!
May 4, 2013
Rated 5 out of 5 by GINGER a GREAT HOTEL WITH ALL THE AMENITITIES
wE ENJOYED OUR STAY AT THE WESTIN KEY WEST. OUR ROOM WAS CLEAN ATTRACTIVE AND OUR PRIVATE BALCONY WAS GREAT. THE POOL WATER WAS HEATED AND VERY CLEAN. WE WERE VERY PLEASED WITH THIS HOTEL AND WOULD DEFINITELY GO BACK.
February 25, 2013
Rated 5 out of 5 by JoeandDeb We had a great time
We stayed 3 nights in August and had a wonderful time. The hotel and restaurant staff gave us excellent service. This was our first trip to Key West and when we return we will definitely consider staying here again.
October 3, 2013
Rated 5 out of 5 by Lola88 Sunset view
We drove down from CT and asked for an oceanfront room. Brittney at the front desk was able to oblige and we had great sunset views. We were also close to Duval Street where all the nightlife is, great two day stay.
September 28, 2013
Rated 4 out of 5 by Barb28 Lovely place to stay
The hotel was quite lovely; a perfect location with a pristine beach. The staff was kind and courteous. My only complaint was the bathroom floor had long dark hair on it for our entire stay that did not belong to us.
March 30, 2013
Rated 5 out of 5 by Beth2013 Awesome!!
Has deaf devices for the deaf! Very pleasurable vacation! The staff is soooo friendly and nice!! Its a walk way to Duval Street shopping & dining!!! Planning a yearly visit with friends .. Westin in Key West it is!!
June 8, 2013
Rated 4 out of 5 by CMG28 Weekend Getaway
This property is very nice. My chief complaints would be the appearance of a mold like substance on the soap dish in the shower and the fact the complimentary robe was in need of replacement (a hole in the fabric).
September 23, 2013
Rated 5 out of 5 by Tex76 Hotel has great guest services.
The staff went above and beyond to be of assistance and meet our needs. The room was very clean and comfortable and the staff responded to our request for an ocean view. Couldn't have asked for a better experience.
October 16, 2012