Rated 4 out of 5 by Joe1951 Service problem
Maid never showed up to clean my room although I told them personally at the front desk on the afternoon after my first night of a two night stay.
June 16, 2013
Rated 5 out of 5 by Catiejlp Very comfortable.
Very clean and wonderful facilities. The only problem was that our couples massage was canceled due to staffing issues. Kind of a disappointment.
June 24, 2013
Rated 5 out of 5 by QB2014 Cure for cabin fever
The spa was a great distraction from the frigid temps outside!
January 28, 2014
Rated 5 out of 5 by Cassh I feel like I live here
I stay here at least a few times a week and they never disappoint! Also, try the chicken tacos from the lobby bar, they are fantastic!
October 21, 2013
Rated 5 out of 5 by Shan711 Beautiful inside and out!
The Westin Book Cadillac is one of the most beautiful, clean and comfortable hotels I have been in. I would recommend this hotel to everyone!
August 9, 2012
Rated 5 out of 5 by Helderbeck Great Hotel
I really enjoyed staying at this hotel. The room was very comfortable. The staff were wonderful and it was super clean. I just love the bed!
July 12, 2012
Rated 3 out of 5 by Westin13 Nice hotel but cleanliness wasn't up to par.
Hotel room was nice, bathrobe in bathroom was stained and so was some of the pillow cases. The shower curtain was also frayed and hanging.
July 27, 2013
Rated 5 out of 5 by BDC23 Beautiful Hotel
I loved this hotel. The spa is amazing the restaurant out of this world. I would come here before any other hotel when visiting Detroit.
June 17, 2013
Rated 5 out of 5 by DonM This hotel was great
The old Book Cadillac was the cleanest hotel i have ever stayed at, with the hotel staff meeting every need. I cannot wait to go back.
August 5, 2013
Rated 5 out of 5 by Sue27 Impressive Hotel
The hotel exceeded my expenditions. It was clean, up to date and the staff was very friendly. We were extrememly pleased with our stay.
December 12, 2012
Rated 5 out of 5 by Nowiffie Great location, and rooms
This hotel decor is beautiful.. The bathroom. Is so modern/savvy ... Beds soft and pretty clean white .....can't wait to stay again:-)
May 13, 2013
Rated 4 out of 5 by jroggensee Great Meeting Venue
Overall - this is a beautiful facility. My two complaints would be the lack of free WIFI and a really noisy in room AC.
November 16, 2013
Rated 5 out of 5 by Freeman50 Clean Rooms
The hotel is nice and clean. the staff was very friendly and knowledgeable about the city. The spa was the BOMB!!!
November 17, 2013
Rated 5 out of 5 by JNS2012 Fantastic place to stay in the D!
Celebrated wife's 40th with an overnight to the Book Cadillac. Hotel was beautiful. Staff at the bar was friendly and attentive.
January 28, 2013
Rated 5 out of 5 by navydad8030 great room, nice view
you have some great staff, and you have some that need a little more training in customer service but overall we loved the hotel
March 17, 2013
Rated 5 out of 5 by kcbusiness66 Consistenly meets my expectations
I've stayed here several times the past year. The staff is always helpful and friendly and the room comfortable and clean.
October 4, 2013
Rated 5 out of 5 by Lionsfan99 A Great Stay
Absolutely no complaints, everything was how it should be. I would stay here again. Great staff, great rooms, great experience.
December 26, 2012
Rated 5 out of 5 by Lynn54 only one flaw
The bathtub did not drain. Only one person could shower, because the drain at the bottom would not let dirty water drain out.
December 31, 2012
Rated 5 out of 5 by pattyo The hotels employees were all excellent.
Every person that we had some kind of business with was personable and went way beyond to help us have a perfect experience.
March 17, 2013
Rated 5 out of 5 by Will50 Old Gem Renewed
The once proud Book Cadillac is in business again with renewed vigor. Great food, fine service and comfortable modern rooms.
November 18, 2012
Rated 5 out of 5 by Jean0810 This hotel was great
Tasteful layout and color scheme. Staff polite and very helpful. Costs are reasonable. The bed and the bathroom ver good.
August 13, 2013
Rated 3 out of 5 by bsellers253 Nice Location
20 people waiting in line to check-in. No travel status line was formed took 45 minutes to check-in.....
November 26, 2013
Rated 5 out of 5 by JGibson Awesome Hotel
I've had the pleasure of staying in some of the best hotels in the country, and this one really rivals any of them. Kudos!
May 2, 2012
Rated 5 out of 5 by ask3 Perfect Hotel
I didn't want to leave my room!
Perfect amenities, very comfortable, fantastic staff and fun restaurants.
November 18, 2013
Rated 5 out of 5 by barb large room
Was blown away by how large my room was! Everything was great, staff was friendlly, would definitely stay there again.
February 20, 2013
Rated 4 out of 5 by Monroe420 Hotel nice but expensive in many ways
The hotel was very nice. Only complaint I have is the price for valet parking and having to pay for wifi.
November 9, 2013
Rated 5 out of 5 by MJSChicago Safe and relaxing in downtown Detroit
Very friendly staff, and hotel was excellent haven in downtown Detroit. Very safe, very comfortable and relaxing.
September 17, 2013
Rated 5 out of 5 by wake very nice
nice hotel, great food in the resturant.
spg platinum status rewarded with suite upgrade and breakfast in resturant.
February 18, 2013
Rated 5 out of 5 by luv2travel3193 Wonderful staff
Every question and inquiry handled with attentive, friendly attitude and promptly. Great customer service by staff.
June 16, 2013
Rated 5 out of 5 by lantis34 Great and relaxing stay
I really enjoyed this hotel.....the food was great and the service was wonderful. No complaints in any area.......
August 20, 2012