Rated 3 out of 5 by chexbear Great hotel & staff needs retraining
As a business traveler, I stay at the Surfrider many times a year. Truly enjoy the hotel and location. This trip, however, a few of the staff didn't seem to appreciate me as a guest, let alone a "regular". Retraining would be helpful.
September 4, 2012
Rated 2 out of 5 by TinaK Extremely busy
I was quite disappointed with this hotel. The room desperately needed updating. The room and bathroom s were very small.
Given the location, it was noisy day and night. I should have known better than to stay in the heart of Waikiki.
October 9, 2012
Rated 5 out of 5 by herberger Location, Location, Location
This is our second time at the Surfrider. We will stay again. Best location, great staff, and just beautiful. I really like the fact you now offer self parking and free internet. The $25.00 daily charge is worth every penny. Mahalo
February 21, 2013
Rated 5 out of 5 by Talkdoc Historical and Classy
I love the historical feel to the hotel. It gives me goose bumps just knowing that I get to stay in the first hotel that was built in Waikiki 112 years ago. The staff is friendly and helpful. Location is perfect. Food is amazing!
March 30, 2013
Rated 4 out of 5 by Jonno67 Nice Hotel
Stayed there on points and I think I was given the smallest room in the place. Despite me being SPG gold this really colored my stay ..
Didn't find it a haven at all. Almost had to breath in to get around the bed.
November 10, 2012
Rated 5 out of 5 by KristenM The perfect escape
From the wonderful view from our Tower room to the delicious breakfast each morning on the Veranda, this was a fantastic stay. The hotel staff was all exceptionally friendly and competent. We hope to stay here again in the future.
June 5, 2012
Rated 5 out of 5 by Kon00 The Hotel has a relaxing atmosphere.
The Moana Surfrider has a very relaxing atmosphere with its Garden Bar. By day a great place to grab a drink and a light meal and keep an eye on the kids by the pool or beach and by night it offers the addition of southing music.
January 28, 2013
Rated 5 out of 5 by Jean14 This hotel has great staff
We had a late check-in and Pierre at the front desk was amazing. Because of Pierre's excellent customer service I can't wait to book my next trip to stay at the Moana Surfrider.
Thanks Pierre and to all the excellent staff!
November 21, 2012
Rated 5 out of 5 by HappyinCO Awesome!!
This hotel is so beautiful. Our room was lovely. The food is excellent, I think we ate all of our meals here. Having the breakfasts included in the price is a real bargain. This has to be the prettiest location on Waikiki Beach!
November 5, 2012
Rated 4 out of 5 by Bruce49 Smallest rooms we'ver ever been in.
Although the location of this resort was excellent and the staff were all very helpful, make sure to avoid being placed in the historical tower. The rooms were smaller than most cruise ship cabins as were the bathrooms as well.
February 20, 2013
Rated 3 out of 5 by Germanus1234 Nice surrounding, service should be improved
-Staff totally focused on japanese guests partial with bad english knowledge
-Housekeeping entered our room at 8 am without knocking
-Hotels with this rating should not have plastic bathrooms
-old equipment in the rooms
June 1, 2013
Rated 4 out of 5 by Yuri Hotel facility is good.
Bathroom facility (shower toilet) is good.
Sometimes air conditioning is running with strong wind. (I set it quiet position)
Hotel is calm and lobby music is comfortable, but outside is noisy till midnight.
April 23, 2013
Rated 3 out of 5 by Brooklyn1963 Just Average
Nice hotel, but just that, nice. Nothing spectacular. Great location though. If a great location will fulfill your needs, this is it. If you're looking for an above-average, personalized, memorable experience, keep looking.
August 4, 2012
Rated 5 out of 5 by saw309 Larry and Carol
As always we had a fantastic stay the Moanoa Surfrider. Everyone was so friendly and helpful. Our favorite spot was the pool area,where Gloria and her staff treat us like we are special!!!!
Great job,keep up the good work.
October 18, 2012
Rated 5 out of 5 by MikeO My favorite Westin
This hotel and specifically the shady beach side bar are two of my favorite things about SPG. Have a mai tai and listen to some music under the tree! I love coming back year after year and seeing the same smiling faces.
April 17, 2013
Rated 1 out of 5 by UnhappyCampers Worst Westin Stay Ever
Room was not as described on the website. No heavenly shower, no gold membership perks offered and when requested they were refused. This hotel and I say hotel because resort it was not, was no better than a low end motel
October 3, 2012
Rated 5 out of 5 by timco43 great hotel
if you want to get pampered this is the hotel for you
October 8, 2013
Rated 5 out of 5 by Sam35 Luxury on Waikiki
Everything about the hotel exceeded our expectations for our 35th anniversary trip to Oahu. While it certainly is a crowded location it was possible to find many ways to get a feeling of seclusion and special care.
May 9, 2013
Rated 4 out of 5 by Auer4 Best location on the beach
As in the past, a very enjoyable stay. However....Bathrooms need updating. Bathtub's finish was scratched and actually peeling off at drain site. There were sunflower seed shells on carpet when we first arrived.
August 29, 2012
Rated 3 out of 5 by tom808 Disappointed
I was looking foward to stay your hotel but not satisfied at your sevice. Room was quite small and parking service and desk service was not satisfied also. Not friendly and no benefit with staying this hotel.
October 2, 2012
Rated 5 out of 5 by SALVY Thanks Again !!!
At least our 30th trip to this hotel. Once again, everyone at the Moana made our vacation even better than expected!!! Literally EVERYONE is ALWAYS perfect at this hotel! We already booked September's trip!
May 31, 2012
Rated 5 out of 5 by DrJm Wonderful staff and hotel.
We have stayed at the Surfrider several times in the past but the new management has completely changed this hotel. The staff are wonderful and the room was clean. It is a much better hotel now than ever.
August 16, 2012
Rated 3 out of 5 by SunnyHenderson Poor Service
We had partial ocean view room, with complimentary breakfast. The breakfast service ranges from good to very poor. It made us feel very uncomfortable at times. This had impact on our vacation over time.
December 15, 2012
Rated 5 out of 5 by AndyNYC A haven on Waikiki
Even though this hotel is located in the middle of the Waikiki hubub, once I pulled up it was a totally relaxing atmosphere. Much appreciated. The staff were very gracious and the room was plenty nice.
July 30, 2012
Rated 5 out of 5 by Patty60 hotel is beautiful
The staff and accommodations were wonderful. The hotel was so beautiful inside and out. We loved that it was right on the beach and the main street of the city. This made everything very convenient.
August 2, 2012
Rated 5 out of 5 by Ikir21 Beautiful hotel
This was my family's first trip to Hawaii and we loved staying at Moana Surfrider. The staff was excellent and even our room got upgraded. Great location. We plan on coming back again next year.
May 6, 2013
Rated 4 out of 5 by Mochi This hotel has great features, but has some concerns
The Moana Surfrider is one the best hotels SPG has to offer. Great location, friendly staff,
beautiful interiors. Needs work on the cleanliness of the rooms and the room's entertainment features.
April 2, 2013
Rated 2 out of 5 by Jim111 Nice lobby, location and grounds; small rooms
The hotel is beautiful with nice grounds and a great location, but my room was tiny and the hotel is very noisy. The bed did not seem to be a typical Westin bed. Very uncomfortable and loud room.
December 1, 2012
Rated 5 out of 5 by JAJKauai The best stay on Waikiki
An excellent Historic place with exceptional staff who welcome you and take great care of all their guests. The breakfast was outstanding! My family and I relished our stay at the Moana Surfer.
June 22, 2012
Rated 3 out of 5 by Wien1010 Average the second time around
Returning to the Surfrider for the second time my husband and I were dismayed to find our room very worn and not very clean. We will not return to this hotel the next time we are in Honolulu.
February 27, 2013