Rated 4 out of 5 by bizdoc vending
The gift shop set up at the front desk is less than optimal. I had to wait in line for over 5 minutes for a bottle of water.
August 13, 2012
Rated 5 out of 5 by kathy Kudos
Kudos to Atlanta hospitality and The Westin Atlanta Airport staff. I was very impressed and well taken care of. Congrats!
February 10, 2013
Rated 4 out of 5 by Valerie777 This hotel has great features
There is free parking. The fitness center is world class with free weights, and cardio machines. The facility was clean.
September 19, 2012
Rated 2 out of 5 by Oneeye Oneeye
My room was dirty and the towels were full of hair. Additionally, the four fire alarms in one night was not appreciated.
October 15, 2012
Rated 5 out of 5 by hibiscusgirl19 Great night's stay, close to airport
This Westin property totally met my expectations. It was a perfect airport hotel. I would highly recommend this hotel.
June 12, 2012
Rated 4 out of 5 by salsa TV
The TV in 945 had horrible reception and the local channels had no signal. Dissapointing.
June 6, 2013
Rated 5 out of 5 by John34 I like this Hotel
I choose this hotel to stay in it for one night before my next day flight,but the one night I wish it become one week
December 26, 2011
Rated 4 out of 5 by Workerbabe Comfortable rooms
Loved the help with airport baggage being able to check the luggage from the hotel for a flight. Very pleasant stay.
December 30, 2012
Rated 5 out of 5 by GMeyer Great location
Great location, rooms fresh and clean and always love the bathroom amenities as well as Starbucks coffee!
April 29, 2013
Rated 4 out of 5 by Reddd140 Location Location Location
This Westin is located within minutes of the airport and the convention center. This made my staty very manageable
February 19, 2013
Rated 4 out of 5 by Tammy14 Nice Airport Location
Comfortable hotel...much nicer than usual airport locations
July 4, 2013
Rated 5 out of 5 by JWilliams75 Lots of Comfort
I enjoyed my stay and especially love the comfort of the hotel room. The Bed is lovely and I slept like a baby.
February 18, 2013
Rated 5 out of 5 by Tvlr123 Excellent Service
It is a clean hotel , close to the airport and has excellent service
June 24, 2013
Rated 5 out of 5 by SLTN Very convenient to my needs
The location is great for anything that you need in the vicinity of the airport. The bell staff was outstanding.
September 1, 2012
Rated 5 out of 5 by JKsMom Awesome stay - as usual!
I stay at the Westin Atlanta about four times a years and the staff is always helful and friendly! Great hotel!
September 11, 2012
Rated 2 out of 5 by CutiePye1978 Very Dissatisfied Customer
where should I start with my review: check in was @ 3:00 p.m. and I got to the hotel are 2:45 and did not get to check in my room until close to 4:30 p.m.
in my room, we found long blonde strings on hair in both beds, called to have the bed and sheets redone while we went out, came back and the sheets were just place on our beds and not remade. The tub had a ring around it from a previous guest that wasn't cleaned out.
Then during our stay there was a AA (Alcoholic Anonymous) Convention that we didn't know about and someone puked on the floor by the elevator and insteadof housekeeping getting it up, a towel was placed on top of it (right in front of the elevator)
Lastly, I had a very bad experience with Yoki or Yuki or however you spell her name. I lost my keys and instead of her trying to look for them while she wasn't doing anything, she was very rude and nasty and not to mention didn't bother to call security. I called the front desk the nest morning and they transferred me to security and low and behold he had them and stated that no one never called to check on them. Yuki/Yoki is very rude and unprofessional piece of work and her customer service sucks.
The ONLY thing I can say about this hotel is the worker Rosalind tried her best to make my stay better and her customer service was excellent.
August 5, 2013
Rated 5 out of 5 by BarryNY Really exceeded my expectations
I've made several trips to Atlanta over the years and I have always overlooked this hotel because of its vicinity. I figured close to the airport would mean poor room conditions and poor service. I regret pre-judging this hotel. It most definitely represents the Westin name well with its great staff. They were extremely courteous, professional, and helpful. At check in the front desk employee literally came from behind the counter to hand me my room keys and point out the paths to the elevator bay and underground passageway to the garage. The housekeeper was so friendly and attentive to every detail of the room throughout the stay. The bar, food, pool, gym, and all facilities are in good repair, clean, and had no rank smells anywhere. I ended up passing out two gold recognition cards to the front desk attendant and the housekeeper. They both in my eyes went above and beyond to treat the guests as we belong. This is the 1st stay I was able to award more than one employee. I loved the Jr. Suite. Plenty of space and great decor. I look forward to staying here whenever my travel plans have me in the Atlanta area. Another plus is the parking lot is very well lit and controlled.
January 22, 2013
Rated 5 out of 5 by ney38 great place to stay
I stay here when I am in town on business at least once a month.
June 24, 2013
Rated 3 out of 5 by birdey good hotel
Pillows are all soft; need to switch two of the four out with firmer pillows. love the leaf shaped soap.
March 22, 2013
Rated 4 out of 5 by msjs This hotel has a great work out room
I enjoyed my stay at the Westin and will return.
The food, staff and workout room all met my expectations.
February 18, 2013
Rated 2 out of 5 by Crazybob So much average
Good price, good location, facilities are just old, just not up to the usual Westin experience.
May 4, 2013
Rated 4 out of 5 by Cathy13 aiport shuttle makes it worth the stay
make sure your room is far from the elevators and on a higher floor as the conference rooms are loud
April 8, 2013
Rated 5 out of 5 by Hootsta great location
location is very convient to Atlanta airport. the staff are outstanding and the rooms are very comfortable.
August 31, 2012
Rated 5 out of 5 by ilevy10 Great location
Just a few min from airport , very quiet not noise as other airport hotels
Very clean and great staff
March 29, 2013
Rated 5 out of 5 by CROWNPRINCE17 The best ever
This is 1 of the best hotels I've ever stayed at I highly recommend this 1 well done congratulation ATL
January 14, 2013
Rated 4 out of 5 by GRE5 The hotel was nice for the venue I attended.
We had a small conference and the hotel was accomodating and laid out well for the purpose we needed.
February 14, 2013
Rated 5 out of 5 by maria14 Great hotel
This hotel had wonderful rooms, great food and a very nice staff. What a wonderful and relaxing stay.
February 6, 2013
Rated 2 out of 5 by rehabber Disappointed
I was told to expect a nice hotel. We had trouble from the start. No carts available at drive up. no close registration area. Self parking very full and a distance to walk, especially in the rain. Large flight of stairs to get up to the lobby area. Upon check-in told that the only rooms left with 2 beds (what we had reserved) were for the handicapped. Took the room because the conference we attended was there. Door very hard to open, certainly would have been a barrier for anyone with poor upper body strength. Next morning attempted to leave the parking lot to get an affordable breakfast as the breakfast at the hotel was $16+ . The ticket to get out would not work as the clerk the night before did not activate it. Had to return to the lobby and by this time too late to leave for breakfast. I told the clerk that I wanted to get a ticket to eat at the hotel as this problem was their mistake and was told she could not do that. I had to ask for the manager and he did give us the meal ticket. The rooms did not get cleaned until about 3:00 PM. No clean towels were left so we called and waited 45 minutes for delivery meanwhile waiting to go to bed.
We also had problems with the key card working. All in all the people were nice but not well trained to do their jobs.
July 15, 2013
Rated 2 out of 5 by Takeybug Hotel was okay
I will never stay here again. The staff was average and the furniture in the room was dirty and old.
December 27, 2012
Rated 1 out of 5 by Real68 Staff unaccommodating!
The mattress was like a inflated life raft that had lost much of its air...awful and old.
April 26, 2013