Rated 4 out of 5 by TheJekyl Great experience ...
.. With one small caveat ... Bathroom lighting weak at best.
October 20, 2013
Rated 4 out of 5 by KMMVF Cleanliness
My bathroom counter was sticky. I was
missing shampoo & conditioner.
November 12, 2012
Rated 5 out of 5 by msbell so friendly\
nice, friendly and helpful staff and very comfortable accomodations.
December 31, 2012
Rated 4 out of 5 by Kmt942 Business travel
Loud rooms, nice, spacious
December 19, 2013
Rated 5 out of 5 by george29 Favorite hotel in Chicago
Consistently great service. Staff always makes me feel welcome.
November 25, 2012
Rated 5 out of 5 by Basil99 Excellent Location
Facing the river with easy access to shopping and restaurants.
October 24, 2012
Rated 5 out of 5 by dlugoan I feel valued as a long term gold member
continues to be our favorite hotel in the greater Chicago area
February 25, 2013
Rated 5 out of 5 by Saladbar3 Excellent Overall
The location and staff were amazing - will stay here again!
April 26, 2013
Rated 4 out of 5 by GTL10 Hotel was nice
This hotel was nice, staff friendly.
In a good location.
August 23, 2013
Rated 5 out of 5 by apcatsbyjones Grand staff and Hotel to match
Great location and a true Oasis when you want to recover
August 6, 2013
Rated 3 out of 5 by Scott Stiffed
I would hate to see how they treat a standard traveler.
August 5, 2013
Rated 5 out of 5 by toothman Quiet hotel
One of the quietest hotels we have stayed at in ages!
February 26, 2013
Rated 4 out of 5 by ggssmm Great location
Access to michigan avenue, river north and the loop
December 19, 2012
Rated 5 out of 5 by george29 Awesome staff
I stay here whenever I am in Chicago. Best staff!
November 25, 2012
Rated 5 out of 5 by DrKoz Excellent accommodations
Very helpful staff. Quiet comfortable room.
August 20, 2012
Rated 3 out of 5 by Simon07 Good location médium service
No staff came to make the room for 3 days.
May 7, 2013
Rated 5 out of 5 by BrightEyes Great place to pamper yourself!
Love the heavenly beds and great service!
February 23, 2013
Rated 3 out of 5 by cats1 This particular stay
My wife and I have stayed at this location many times over the past eight years. We have in the past always felt this was one of the better locations and hotels in the area. I don't quite know what happened this stay.
Some of the employees seemed a bit surly.
Example: We did not take the valet service for our car. When my wife rolled in our luggage, the employees at the front door would not open the door but, instead turned their back on her.2nd example- We signed up for the so-called green experience when signing in. In the past the maid would show up and replace the coffee and toilet paper and few small items but not take the towels and sheets. This was acceptable. This stay the maid did not show up at all so, my wife went to the front desk the next day to request coffee and toilet paper and was met with an employee who explained that we weren't entitled to that service because we were given the five dollars. My wife returned the five dollars because of the employees attitude. Upon checking out early Thursday morning, the desk employee seemed to be disturbed that we had interrupted her phone call. No how was your stay but, took the key and said nothing. As described, these were dramatic changes from our previous many stays at this property.
August 26, 2012
Rated 5 out of 5 by dlugoan another great stay
Our favorite hotel in Chicago.
April 12, 2013
Rated 5 out of 5 by Matty12 Awesome Hotel
Hotel and staff was great!
March 13, 2013
Rated 5 out of 5 by hockey great stay
Everything was excellent.
May 6, 2013
Rated 5 out of 5 by Bubba Great Hotel
Great Hotel and location.
January 22, 2013
Rated 2 out of 5 by greendx Not impressed
Stayed last week on business, initially 2 nights turned into 3. For a hotel that trying to be green they lack an important feature, all lights on/off switch for the room. I chose to earn extra points by declining house keeping but in a hurry on my way out hit the off switch which ended up not doing anything to the 4 random lights that remained on entire day while I was out. I did ask about this and was told that the switch in my room wasn't broken they just didn't have that feature.
Ate at the hotel lobby first night and the waitress spilled my coworkers drink on me. She called her manager to see if there was anything he can do about getting my pants cleaned. I was told that cleaning service cut off for the night was any minute now as it was to be picked up by a 3rd party service company. I just received my dinner a few minutes earlier so I chose not to abandon it while I went up to my room to take my pants off in hopes of having them then be cleaned over night. I was also told that they could not guarantee that I would receive my pants back by morning in time to go in to the office. As I was staying 2 nights these were the only pants I brought so I couldn't take the chance. The manager was apologetic and offered to comp a portion of the meal. I said sure, when we got the check ~20% was comped.
I added on a 3rd night via a new reservation through my corporate travel dept and asked the hotel to merge them so not to have to check out of the room. This was night before my initial check out. In the morning I found a checkout statement under my door so I inquired at the front desk, I wasn't told anything but after some typing I was told that I was all set and not to worry about it. I didn't until I received 2 charges on my SPG Amex card. 1st for 3 night second for 1 night, being double billed for 1 night. I contacted the hotels billing department by phone (voicemail) and via their email address earlier this week but no one has bothered to get back to me.
April 5, 2013