Rated 5 out of 5 views
Great view of the city and the Charles River
** kids were looking for a sauna and/or hot tub
it would be great if these features were added to your hotel.
We did not eat at the hotel so I am unable to comment on the food but guest services were very helpful
November 15, 2012
Rated 2 out of 5 by NMAK Disappointment
This hotel had a great location but was a big disappointment for us since we had reserved a suite room and it was not an actual suite only a big size room but no separate living and the disaster was the bath size which was so cramped up , actually the door was occupying the entire space and was extremely dark in the bath area absolutely no light in the tub while drawing the shower curtains.
The quality of housekeeping service needed updating especially the operator who answered the calls was not at all kind and pleasant to talk to..
In addition the quality of pillows and de feathering of comforters should be bared up in mind for those who have allergies and suffer from medical problems to these items.
The hotel can be updated and upgraded to a better standard if certain aspects like the ones mentioned especially the redesigning of the bathrooms would be taken in to consideration..
Nevertheless , must mention the kindness of Ms Shana the front desk manager who didn't hesitate to help us and extend her kindness to keep us as comfortable as possible . upon hearing our distress she offered us complimentary breakfast for all of us for the entire stay.
These petite acts really touch the guests and impress us a lot and these are the actions which I hope all the staff would have attract the guests back always again a sincere thanks for the sweet and kind Ms Shana.
Furthermore , I feel as a member of SPG I really don't feel privileged or special by having this membership nothing great was offered at least the least I expected was to have complimentary breakfast offered with the reservation although we were in a suite room with another connecting room
August 29, 2014
Rated 4 out of 5 by DrFuzzy Good but not perfect
Ability to review account never worked. Reported several times.
Valets unloaded car and then left trolley unguarded.
Breakfast staff in restaurant not overly attentive. I think they are more geared to patrons opting for buffet. We chose to order off menu.
December 5, 2011
Rated 4 out of 5 by Dec413 Great Hotel
You cannot go wrong here. The hotel is in a great location, the service is superb and the staff could not be friendlier or more helpful. Rooms are large, uncluttered and views from the higher floors offer a great city view of Boston. Highly recommended.
February 3, 2014
Rated 4 out of 5 by LuvtotravelNJ Revisit to Westin Copley Place
I came back to this hotel based on a wonderful stay that I had last time. I was a little disappointed.
I did not receive the wake up call I ordered , the carpet was frayed and the towels were worn as well.
I still love the location and the staff is nice .
October 26, 2012
Rated 4 out of 5 by John25 One disappointment
The hotel, staff and amenities were great. I founf out when I went to breakfast the first morning, my colleagueshad a coupon for a free breakfast, I did not. I explained this to the waiter, he gave me a bill anyway. I'm sure he was just following orders.
August 29, 2013
Rated 5 out of 5 by kathy66 Superlative in all categories
Superlative location, very comfortable bed, spacious room with an an all encocmpassing view, helpful and friendly staff, excellent fitness, hair salon amenities, delicious food in restaurants, shopping couldn't be better or closer. We had a great stay.
August 31, 2012
Rated 4 out of 5 by SpoDeb Nice Hotel
Overall this hotel is very nice, well located, nicely furnished rooms. The only problem was our room was in back of the elevator shaft, and you could hear the elevator until midnight and then again at 6am, making sleeping difficult for light sleepers.
August 20, 2012
Rated 5 out of 5 by xnipenn Great location and services
We, family of 3 initially booked 2 nights there. After the 1st day of staying we felt very confortable and relax there. We extended one day of our staying. The hotel is very convienant for reaching out most part of city, shopping, dinning and walking.
August 27, 2012
Rated 4 out of 5 Terrible service in restaurant
Bfast services completely overwhelmed hotel staff. Could not get attention for a single refill of coffe. Had to ask for check and it still did not arrive. Staff continued to serve others. I was forced to simply leave to avoid being late for a meeting.
October 15, 2012
Rated 5 out of 5 by Teresamor Room with a view!
Staff was courteous and helpful with directions and suggestions. Very knowledgable. Loved the view looking over the Back Bay and river.
Good breakfasts and coffer. Appreciate the coffee in the room. Thanks and look forward to my next stay in Boston.
September 7, 2012
Rated 4 out of 5 by DV13 Location, location
Really enjoyed our stay at the Westin with superb accommodations and a great location
July 24, 2014
Rated 5 out of 5 by Cinnamon326 Very friendly and professional staff
Our conference was all Event Service Professionals, and we threw many "curve balls" during the two day meeting and the Westin Copley Place's staff were fabulous! I would definitely recommend this property and commend your staff on a job well done!
January 14, 2014
Rated 5 out of 5 by AZ67 Great hotel
I have stayed at other hotels in Copley, however, the Westin is the most comfortable one.
They gave me a nice upper room with excellent view over the Charles River.
In summary, I advice anyone looking for a great stay in Boston to try this hotel.
August 17, 2012
Rated 5 out of 5 by Joze Great stay!
We had a wonderful stay. We were fortunate to receive an upgrade to our room to a suite. THe room was beautiful with so much space...and a unbelievable view of the city!!! Everyone at the hotel was very professional and the service was amazing!
November 4, 2013
Rated 4 out of 5 by ej2b Hotel
The hotel has great bed and room
July 31, 2014
Rated 5 out of 5 by RAM1 Great Hotel
I was upgraded to a junior suite and it was wonderful. The view was really stunning. I appreciated the welcome fruit and cheese platter. The hotel is decor is very nice and well-maintained. I would definately recommend this Starwood property.
June 14, 2012
Rated 4 out of 5 by Alan68 Good stay
Clean room nice stay. Two issues; the only parking is valet and very pricey came in at 8pm left 7 am $49 and no self park. Also as an SPG member, though infrequent no recognition based on SPG membership
May 31, 2014
Rated 4 out of 5 by rawhide619 Great Location
Typical Westin experience in a very central Boston location near Newberry st., malls, and T. Staff was efficient making check in and check out easy and effortless. Very acceptable room as expected with Westin hotels. Location is exceptional.
October 11, 2012
Rated 3 out of 5 by MatthewMcD Great Location
You cannot beat this location. Everything is within a few minutes walk or just hop on the T. The staff was pleasant but the hotel's attention to detail was disappointing. On our floor there were plates and glasses left in the hall for HOURS.
July 30, 2012
Rated 5 out of 5 by SharePointJames Excellent Stay
The hotel was top notch, from the check in process to the check out process. The room was kept extremely clean, and even though I requested no towel changes for 2 days, they restocked all supplies, neatened up the used towels, made the bed.
July 30, 2012
Rated 4 out of 5 by winter1 dirty bathroonm
I was shocked to see long black hairs in the shower- on the floor, walls and curtain. The shower tiles are also in need of a good cleaing.
The temperature control in this room did not seem ot work well as the room was humid and not cool.
August 5, 2012
Rated 5 out of 5 by derFcht Freddy's Likes
*Walking distance to every major attraction in Boston; 20min tops.
*Great views of Boston.
One dislike, parking @ $55/day is NUTS!!
Take a cab, leave car at home.
June 23, 2014
Rated 5 out of 5 by Jpim Friendly Staff and Great Hotel Features
Westin Copley Staff and room accommodations were great! The Hotel is conveniently located near many local attractions and shopping! I defiantly will be coming back!
June 23, 2014
Rated 5 out of 5 by Swoozie Upgrade, and great front desk service!
We had a great experience at the Westin last weekend. We were upgraded to a suite which meant we had a very comfortable setting to watch a movie after a long day at the regatta. Carly at the front desk was very helpful and professional.
October 24, 2012
Rated 3 out of 5 by Katie2161 Nice hotel, Not so nice value
It was a nice hotel and the location is convenient, but given the price, I'm not sure that it's the best value compared to other hotel stays in major cities.
June 25, 2014
Rated 3 out of 5 by Chocolate2 Disappointed
We arrived on Sunday afternoon for our nephew's wedding. When we went to bed around midnight, I found a tear in the sheets and the light on the clock did not work. Not a big deal, but with the price that we paid it was disappointing.
November 2, 2013
Rated 5 out of 5 by Sandra021 Great night's sleep
I found my room particularly peaceful , not just because of the silence, but because of the calming decor. Also, the bed was very comfortable. I slept much better than I normally do in hotels.
May 30, 2014
Rated 5 out of 5 by David131313 Two things
1. We attended a conference with many people from the Middle East. Pork should not be served in buffet lines or it should be clearly marked.
2. There were times - especially in the morning when hot water was limited.
February 10, 2014
Rated 5 out of 5 by joanzim This hotel has attentive personell.
This hotel is centrally located so you are able to walk to many attractions. They are large enough to accommodate large groups while at the same time giving couples and families individual attention.
May 20, 2014