Rated 2 out of 5 by Ottoline Disappointed
The hotel charges fior wifi except in the lobby. I stayed three days for a conference so not having wifi was very inconvenient. The hotel also charges for parking. Overall I didn't find it worth the money.
November 10, 2013
Rated 5 out of 5 by Susie24 Stately yet Homey
I felt like royalty in my room at the top of the hotel overlooking the beautiful Kansas City Skyline. The staff was friendly and accommodating. The location was excellent and the experience left no room for complaints. Very nice!
August 16, 2013
Rated 4 out of 5 by cidaye Overall a very pleasant hotel
Our room was good. The mini-fridge didn't work, the remote on the TV worked on occassion and the little kiddies were using the exercise room as a daycare and the jacuzzi as a swimming pool. Other than that it was a great experience.
September 6, 2012
Rated 4 out of 5 by Conference102012 Conference stay
Overall I was very pleased with the accommodations. The concierge was a little disappointing. Perhaps, given our overall experience we were expecting too much. I would recommend the Hotel to others without any further reservations
October 10, 2012
Rated 4 out of 5 Decent Stay..
Good location, but not many sit down, wait service restaurants close by. Most were quick service. For the price, great. But not up to other "Westin" standards just because its an older hotel. I'd stay again for the right price.
August 22, 2012
Rated 3 out of 5 by Vic20 Service needs a lot of work!
The service at the Westin has become increasingly worse over the years I have been coming for this conference. I ate 3 meals in the restaurant and they were mediocre at best. I would not recommend dining in the hotel to anyone!
November 11, 2012
Rated 5 out of 5 by kkm1 Excellent
Everything was wonderful. The staff was friendly and helpful. The hotel and room were beautiful, clean and the shower was the best. I even took a picture of the fixtures to show my husband what we need at home! :)
June 24, 2013
Rated 5 out of 5 by KCimpressed A wonderful staff, great experience for family
I was at the hotel with my wife and two children, and the staff did an amazing job of welcoming us into the area as well as recomending local attractions and dining options. This will be our new "go-to" hotel in Kansas City!
May 29, 2013
Rated 2 out of 5 by unhappycamper74 Definitely not a 5 star hotel
Stayed at the KC Westin for the Irish festival. Dried spaghetti in the desk chair, lipstick on a pillow. Westin is an older hotel so expect the "noises and smells" that go with it
Will choose a different hotel next time
September 1, 2013
Rated 5 out of 5 by Nish Great Hotel
Very nice hotel at the heart of Kansas City. The rooms are very comfortable, and the services and staff are very friendly. Nice bar on the first floor and great food. Love the breakfast. And yes, Starbucks coffee at the bar.
October 30, 2012
Rated 5 out of 5 by Floridagirl Staff was very helpful. Lots to do at location.
The check in staff was very helpful. He recommended a great restaurant and we really enjoyed ourselves. The room was comfortable and had a cozy corner by the openable window with two chairs and a table. We were delighted.
May 30, 2013
Rated 3 out of 5 by Fireguard Poor Stay
The hotel is tired and the staff is too. Room not made up until 5pm. Valet parking a nightmare (40 minutes to retrieve a car!). Indifferent food served in a restaurant without atmosphere
November 18, 2013
Rated 5 out of 5 by Doug469 Excellent Staff
I want to thank and commend Sara at the front desk for her help in trying to locate a store in which to buy a gift for my son. She was a great representative for your Hotel, and I would recommend your facility to anyone.
December 3, 2012
Rated 5 out of 5 by Ty416 Best place to stay in KC
Great property in a central location. Welcoming check in. Corner room was spacious with an awesome view. Glenn is always a fountain of info. Our 9th stay and our daughters first. She was wowed and will be back.
September 26, 2013
Rated 5 out of 5 by RJafarraza Excellent
I have stayed here over the past 1.5 years and absolutely loved my experience. The front desk staff has gone over and beyond to make my stay comfortable. They even got me a presidential suite on my last stay here!
June 25, 2013
Rated 5 out of 5 by Steven79 excellent staff
The staff at this hotel was amazing. Lori at the front desk was one of the most accommodating hotel employees I have ever encountered. Would highly recommend this hotel.
November 25, 2013
Rated 4 out of 5 by glenn have stayed here for 20 years..
was uncertain how the green program really benefited..did participate..ran out of bar soap and face/hand towels...needed more cream/coffee packets..called housekeeping each time...they responded appropriately..
May 28, 2013
Rated 5 out of 5 by David59 Great hotel!
This is a very nice hotel! It is a great place for a meeting or conference. The rooms are very nice and spacious. Very comfortable too. The staff is very accommodating and friendly. The food is also excellent.
February 28, 2013
Rated 5 out of 5 by gklangdon Wonderful experience
My husband and I decided to stay at the Westin, because of its proximity to the Crown Center. Wow. It was a beautiful hotel, with such a nice, helpful staff. We're very glad we made the decision to stay there.
November 5, 2012
Rated 5 out of 5 by AlabamaRN First stay
I just completed my first stay at the Westin Kansas City at Crown Center. My expectations were met and exceeded. The staff was attentive from the start. I will return to this comfortable home away from home.
May 10, 2013
Rated 4 out of 5 by CAW76 Features
First room 1347 had peanuts under the credenza, black mold in the toilet and was 65 degrees. They moved me to room 1349 which was clean and warmer. Thank you to the staff for being so accomodating.
September 26, 2013
Rated 4 out of 5 by NCJHAWK KU Fans stay here
One day the room was not cleaned but the hotel explained the workers could not get to work because of the snow. Otherwise, an excellent stay, excellent staff support, great price, and I highly recommend it.
March 27, 2013
Rated 4 out of 5 by Stan13 Great for families
The Kansas City Westin at Crown Center is great for families. It has lots of places to "explore" and is connected to a mall that has a Lego land and a Crayola Cafe. When my child is happy, we are all happy!
August 9, 2012
Rated 4 out of 5 by tgardner516 Extra fees, in a 4 star?????
The only thing that was disapointing was the extra charges for use of the fitness center and internet in your room. Far less expensive hotels offer both of these as part of your stay at no extra charge.
October 26, 2012
Rated 5 out of 5 by Lyndon Staff were very attentive
Only concern was late night talking in hallway
Was loud and woke up our 3 year old a few times
Other than that we had a lovely time and we will be back - will bring a sound machine for sleeping
December 23, 2012
Rated 4 out of 5 by auggie13 Did not get room paid for.....
Paid for and was guaranteed a corner room - when checking in - at first told that "room was not ready" and then in a matter of minutes was told that "type of room we paid for was not available at all"
April 22, 2013
Rated 5 out of 5 by MizzouFM Ultimate comfort
This hotel is the ultimate in comfort and service. The beds are awesome, room views are great, and the staff is very attentive. Customer service overall is excellent. I will use this hotel every time.
February 11, 2013
Rated 2 out of 5 by TheFamilyGuy Avoid staff interaction
This is not the level of service I know from Starwood hotels.
If you choose to stay, I suggest that all aspects of your stay is carved in stone before arrival so you will not be dissapointed by staff.
December 26, 2012
Rated 2 out of 5 by RB13 Mixed Review
Grand lobby and comfortable bed and linens. Need to pay attention to details, ex., fridge not working, dresser drawer handle came off in my hand, bedside phone not functional, HVAC filters dirty.
July 31, 2013
Rated 5 out of 5 by jodie just don't leave anything
I left my bracelet on tv table, yes my fault
The bracelet was 68 years old and was my mothers.
I called security and all they said they knew nothing about a braclet found.
Somebody surely found it.
February 18, 2013