The Westin Kansas City at Crown Center

  • 1 East Pershing Road
  • Kansas City,
  • Missouri
  • 64108
  • United States
  • Map

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This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Rated 3.8 out of 5 by 772 reviewers.
Rated 5 out of 5 by Very attentive staff The Westin is my favorite hotel in KC. Our room was lovely and spacious, perfect for my teen boys! The only problem we experieced was someone whom security couldn't pin down was smoking in their room! Can you imagine! We kept smelling it. The staff offered kindly to move us, but as we were leaving the next morning I declined the polite offer. It was a weird situation, one I've not encountered before. March 31, 2013
Rated 3 out of 5 by KC Westin The hotel is undergoing some renovations to modernize the facilities. It is grossly out of date compared to its competitors in the same price range. It appears to be moving along very slowly. The outdoor music from Crown Plaza was clearly audible on the 11th floor and was very disruptive to quiet stay. March 27, 2013
Rated 4 out of 5 by KU Fans stay here One day the room was not cleaned but the hotel explained the workers could not get to work because of the snow. Otherwise, an excellent stay, excellent staff support, great price, and I highly recommend it. March 27, 2013
Rated 4 out of 5 by T his hotel was in a great location Hotel was in a good location to the things that we were doing while in town. Clean, and with heated pool and work out room there was plenty to do. March 26, 2013
Rated 5 out of 5 by Such caring people! I was at the Westin for five days. Everyone went out of their way to help me in any way they could. They have gone "above and beyond" for me during my two recent visits, and it has meant a lot. I highly commend the management and their employees for their high standards and their great service! Thank you so much! March 25, 2013
Rated 1 out of 5 by Bad experience at the Westin The Good: Hotel staff was friendly. The Bad: Had to wait in line 20 to 30 minutes just to get checked in. The Ugly: When I finally made it to my room I realized that the room had not been cleaned. The bed wasn't made, dirty towels and washcloths were all over the bathroom, and the trash had not been emptied. My wife and I stayed in the room because it was nearly 1 a.m. and we were exhausted. I did request clean towels, washcloths, etc. which were brought to our room. However, when I went to take my shower the next morning I had to make another call to guest services because they hadn't brought up everything I had requested. This particular stay at the Westin resulted in two thumbs down--way down. March 25, 2013
Rated 5 out of 5 by The best stay in KC Whenever I visit KC I always stay at the Westin Crown Center. It's has so many conveniences; shopping, attractions, etc. Plus the rooms are always clean and very relaxing. March 25, 2013
Rated 4 out of 5 by Need larger beds Beautiful room. Would have like two queens. We were upgraded which was a nice surprise. The only problem was the phone did not work and this did end up being a problem. Our kids loved staying in such a nice hotel and excited to come back. March 25, 2013
Rated 5 out of 5 by excellent it was awesome my wife and I celebrated her 30th birthday there. I thought it was very cool that we could go swimming indoors and outdoors while it was snowing..... the Westin rocks March 25, 2013
Rated 5 out of 5 by Perfect getaway with kids!! My husband and I are sort of hotel snobs...We are SPG gold members and have stayed at SPG hotels all over the world. My husband and I brought our 4 small kids (10, 5, 3, & 2) to Kansas City (from Tulsa) for a few days during Spring Break after coming for a few days, just him and I, for Valentine's weekend. I have to say if you are coming to KC with kids, you MUST stay at Westin Crown Center. It is connected to Union Station, which has Science City and a couple other cool attractions. And it is also connected to Crown Center. There are tons of things to do with the kids, including restaurants, treats, attractions, etc. When we came, the weather was cold so this was ideal as we didn't have to even walk outside to have fun (other than the short walk to Hallmark's Kaleidoscope, which is not to be missed!). There was a little mix-up on the phone when we had already packed our kids and luggage in the van and were on the 4-hour drive to KC. They promptly solved the problem and upgraded us to an AMAZING garden suite. We had so much room to spread out. It made our stay fabulous. The customer service is excellent!! The only negative thing I will say is that this hotel is definitely getting dated but it appears that they are working on some upgrades in the lobby. Other than that, I would highly recommend this hotel if you have kids and want something fun to do, especially when the weather isn't great. I will also say that my husband and I stayed at this hotel a month ago for a romantic weekend and it was also a great experience. Super close to all the restaurants and the gangster tour we went on met at Union Station, which again, was connected via Link Bridge to the hotel. March 24, 2013
Rated 4 out of 5 by Feedback Great space. The tub does not drain. I hate standing in water. March 24, 2013
Rated 3 out of 5 by Extras are too expensive Hotel was good. Extras are WAY too expensive. I find it inexcusable that hotels are still charging for internet. I can MAYBE understand $5 a night. But this hotel charges $10 for "basic" internet and $20 for "web 2.0" (who calls it 2.0 anymore?). Those prices are RIDICULOUS. If I'm paying $200 a night to stay, the internet should be complimentary. March 21, 2013
Rated 3 out of 5 by Hotel Doesn't Live Up to Westin Standards Heavenly Bed and Shower happily in place but rest of room and hallways not up to Westin standards; appreciated the multi-plug outlet on the desk. Elevators incredibly slow to come, filled when they got to different floors, slow to open and close. . a real problem March 21, 2013
Rated 4 out of 5 by This hotel is huge The hotel was what you think of at a Westin large comfortable rooms and staff that was kind. I will stay here again when I come to town for work. But there were 2 things I found lacking on this stay 1) when I left the room the following day my room service tray was still outside my door from dinner at 10 am. At first I thought I forgot to call down for pick up but there were multiple other trays in the hallway as well. It's just not an appetizing start to the day to see people dinner and wine glasses from the night before. 2) I opted out of room cleaning for the 500 bonus points but was never given the option for the points. A card for 5 dollars for use at that location was shoved under my door which I was not able to use. I want to say aside from these two things my stay was lovely and if I have business again in KC that's where I'll be staying. March 20, 2013
Rated 3 out of 5 by Not quite as family-friendly as we hoped Since we were at Crown Plaza, we expected a family-friendly hotel, but we were disappointed. I think the exercise facilities would be perfect for a business traveller, but as a family with two children (8 and 14), we were disappointed. I'm not a hospitality expert, but I have stayed at many hotels that felt more welcoming to families. I'm sure improvements could be made in this area. We thoroughly enjoyed Crown Plaza and Union Station with the kids and highly recommend Science City! March 18, 2013
Rated 5 out of 5 by A truely excellent Hotel Beautiful hotel with everything you need and more. We didn't have to leave the Hotel. There were shops, food and entertainment all right there. The only thing was that there are no vending machines and when my blood sugar bottomed out at 3am the only way to get help was with room service. March 17, 2013
Rated 4 out of 5 by Location/value. Nice location and shopping experiences. Very nice and helpful staff. Rooms are becomign dated. I thought a little pricey for the condition of the rooms. March 17, 2013
Rated 5 out of 5 by Does not understand its customers. Can't belive this hotel did not accomodate Big 12 fans by having furniture and televisions in the lobby for the tournament. March 17, 2013
Rated 5 out of 5 by Update I like the updates you have done to the hotel. Only improvement would be to the bar area. It's too small for some events March 16, 2013
Rated 5 out of 5 by wonderful, helpful, attentive staff the rooms are clean and comfortable. all the staff from the front desk to the door men (exceptional!) to the cleaning lady were all plesant and helpful! made my stay extremely comfortable March 15, 2013
Rated 2 out of 5 by Room I checked into Room 613 at 2pm and found a 2" cock roach dead in the bathroom. I called the hotel manager and they sent up the engineering manager who inspected the room. Later that afternoon I observed another 2" cock roach crawling in the bathroom. I requested another room and they moved me into 1828. When I moved my things with the bellman, I noticed that the room was a smoking room. The hotel front desk then moved me to room 1825 which was cock roach and smoke free. March 11, 2013
Rated 5 out of 5 by Wonderful property Had a great stay. Friendly, attentive staff. Everything was really wonderful. Great that they have kept the property looking good over all these years. Only slight negative was that it was difficult to monitor the temp in our room. We turned the thermostat way down, but still were hot in the middle of the night with the thick-down comforter. March 11, 2013
Rated 5 out of 5 by this hotel was very accomodating thoroughly enjoyed the pleasant people at the front desk & in the lobby March 10, 2013
Rated 5 out of 5 by In the middle of it all The room was beautiful and clean, and the location was right in the middle of it all. March 8, 2013
Rated 2 out of 5 by Hotel needs updating / renovation Had a corner room on 10th floor many issues. Framing around windows have large broken sheetrock old furnishings rtc. March 4, 2013
Rated 5 out of 5 by Fantastic! Everything about our stay here was perfect! When we walked in to the rooms we were met with a stunning sunset view of the city. The rooms were very comfortable for my family and the pool and fitness center went beyond all expectations. Every staff member was so helpful and friendly. We are aeger to spend some more time at this hotel. March 4, 2013
Rated 5 out of 5 by incredible stay Nothing but my highest recommendations for this hotel. The staff are absolutely the best I have ever seen! The only place we stay in Kansas City. March 4, 2013
Rated 4 out of 5 by Staff to be commended. The staff at the Westin Crown Center was very accommodating. A special birthday treat was even sent to the room! March 1, 2013
Rated 5 out of 5 by Great hotel! This is a very nice hotel! It is a great place for a meeting or conference. The rooms are very nice and spacious. Very comfortable too. The staff is very accommodating and friendly. The food is also excellent. February 28, 2013
Rated 4 out of 5 by Surprisingly excellent conference catering Having attended conferences around the world I have eaten more than my fair share of 'rubber chicken'. In fact I often employ the frequent traveller ruse of claiming the vegetarian option just to ensure variety and taste. No such ruse is needed at the Westin. We were in attendance for a 500+ person conference and the catering staff never failed to delight. Whether breakfast, lunch, h'ors d'oeuvres, or snacks, the standard and efficiency of service was first class. I'm glad to know my trade group has apparently signed a multi -year deal with Westin. Thanks. February 27, 2013
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