Rated 4 out of 5 by Runner131 Convenient location and comfortable room
The Westin in downtown Seattle is conveniently located to many attractions and provides a good base for exploring the City. Our room was comfortable and had all the features you expect when staying at a Westin.
November 25, 2013
Rated 4 out of 5 by BusinessTravelerBayArea 4 for 5
View, bed, cleanliness, lighting - great. Both phones in room didn't work. Message light on phone would not go off even though there were no messages. Engineering was called. They couldn't repair telephone issue so they recommended I be moved to another floor. They were not sure if it was related to an upcoming prominent visitor's security detail. In the new room, above 4 features still great. Telephone messaging system still did not work during my stay. To be fair, not sure that I would ever have been called in the room making use of this feature.
November 22, 2013
Rated 5 out of 5 by RandyS2013 Downtown Seattle
Great, friendly staff members who go out of their way to meet your needs. A very fun place to stay and they know how to handle very large business meetings. I was there on business, but plan to go back soon for a get-away.
November 18, 2013
Rated 4 out of 5 by geewiz125 The awe inspiring view must be balanced with hotel organization
Because of the unique make up of the five guests booked for this stay we needed a specific room configuration. The hotel assured me that our needs could and would be met by them. Unfortunately, upon arrival for a 3:00 pm check in the room was not ready and we sat for 50 minutes in the lobby waiting. At 3:50 we were allowed to check into one room, but the other was not completed until 4:45 - nearly two hours after promised check in. This complicated our dinner and play reservations. The rooms for three nights cost $2,000.00 - a commitment we make only a few times in our life - yet the room was without wine glasses, proper tea/coffee mugs, and bath robes - not to mention the sofa hide-a-bed we were promised in the original reservation - was absent and we had to have a roll-away brought in that greatly restricted and cluttered the room. If I had paid a few hundred dollars for the room, I would not be complaining, I would have been delighted to get so much for so little, but at $2,000. I feel that raising expectations is well warranted.
November 18, 2013
Rated 5 out of 5 by Lydia509 Great Stay at the Westin
Wonderful stay at this Seattle institution
From the welcome at parking, the doorman, the front desk, cleaning crew, bar etc.. everyone made me feel great. After work it was an easy walk to the Pike Place Market. Shopping at Nordstroms and taking advantage of some happy hours was a short stroll.
Look forward to another visit during the holidays.
November 15, 2013
Rated 4 out of 5 by RDP57 Great
Everything was awesome. Friendly, professional staff. Clean and nice lay out.
The only negative was an extra charge to provide internet connection in the room.
November 14, 2013
Rated 5 out of 5 by Deltawinner Has it all
This hotel has it all with a great location and SPG wonderful service.
November 14, 2013
Rated 3 out of 5 by FormerTucsonite Things were a little off
We often stay here and were disappointed this time. Room was not ready. Officious clerk at check in. We had paid for a grand view and were disappointed there was another building off to the side. We were given a room that had an adjoining door and there were noisy children in the next room banging on it. Bathroom was small and cramped. No bathrobes . Coffee maker with no coffee and just one cup. Would have liked a few bathroom products besides just the basic shampoo, conditioner, lotion and soap. Very unfriendly warnings about using the refrigerator to store your own cold things. Almost no closet or drawer space. Sketchy character hanging around workout room. Great location though.
November 12, 2013
Rated 5 out of 5 by LiuLu Great Service! Great location!
Pro: Great location! 3 minute walk to west lake mall for monorail to space needle. 7-8 minutes walk to pike place market. 3 minutes walk to nordstorm, pacific center, macys. Plus, they have one of the best services among all spg chains that I have stayed.
For example, our neighbour next door was blasting their music late at night, I rang the service express and minutes later they sent security up to warn them.
Con: The building looks old, and the facilities are also quite old. The city view ( only apartments across) is not that nice I wished I could get a space needle view or water view instead.
November 12, 2013
Rated 5 out of 5 by Pammie47 Perfect downtown Seattle hotel
We had a family weekend with our son and granddaughters and we all loved it. Our rooms had amazing Puget Sound views from the 33rd floor, the beds and pillows were great and all of the staff were pleasant and helpful. The hotel is in the heart of downtown so we walked to the Public Market and the Great Wheel and took the monorail to the Space Needle and Chihuly Gardens. The late check out was a really nice bonus on Sunday.
November 11, 2013
Rated 5 out of 5 by Molly1003 Very comfortable accommodations!
Lovely hotel. Very comfortable and in an excellent location in downtown Seattle. The staff was always friendly and helpful, especially the Conceirge, Louise, who went above and beyond to assist with dinner reservations in just the right restaurant.
November 11, 2013
Rated 4 out of 5 by Dillonsmom Very nice hotel
The staff were very professional and helpful. i loved the heavenly bed and the view from my room. My only problem was that a hotel of this caliber provided tissues and toilet tissue that was the feel of sandpaper!
November 11, 2013
Rated 3 out of 5 by Penny2012 Excellent valets and bellmen
Disappointed in the cleanliness of the bathroom. Shower floor was dirty. Room not stocked. Did call front desk and they restocked it but disappointed it was not taken care prior to my arrival.
November 10, 2013
Rated 5 out of 5 by BJ65 The Westin Seattle
The staff was very cordial, helpful, and
accommodating. Julia, the waitress in the Relish Bistro is outstanding. The beds are the most comfortable of any hotel I have ever been in.. I had an excellent experience.
November 7, 2013
Rated 3 out of 5 by AmyH Just Average
This is not the kind of Westin that I'm accustom to staying in. The hotel is dated...the elevators are shaky, our LG flat screen TV had the worst picture ever and the "dresser" was a tiny little piece that was tucked inside the closet. Virtually no storage for your luggage. The best thing was the location. We had a few drinks in the Relish Bar and the bartender looked like serving customers was hellish for him. This hotel did not live up to the Westin standards that I expect. Too bad.
November 5, 2013
Rated 1 out of 5 by Tacali Couldn't get any rest.
I made a reservation online with my SPG # and when I arrived I showed the receptionist my conf # and she had no reservation. I had the email that quoted price but she still charged me $20 more. Our room was on 14th floor right outside the elevator and all night long I kept hearing the ding sound. My husband sleeps thru everything and was very upset that we paid $200 for absolutely no rest.
November 4, 2013
Rated 5 out of 5 by miamiblonde great stay,location,room,bed,view,
we arrived in the AM, room was available and we got checked in 123. i inquired about club lounge room, and they informed me they did not have one. josh at front desk gave me some coupons for coffee at take out place. we left our stuff in the room, and left to visit my son who lives here in seattle. when we got the room there was an aging cheese platter on the desk , which was removed and replaced as soon as i called the front desk and spoke to josh at the front desk.
that evening we only returned to sleep.
next morning we had to get up really early and when i went to take a shower there were zero bath towels in the room since we checked in. i called twice for that to be taken care asap so i could take a shower finally 20 minutes later towels were delivered to the room.
the view of our room 4233 north tower was awesome.
bed was great.
pillows in my expert opinion of pillows were extremely beat up. for the heavenly bed experience pillows were not all down and the not down ones were broken up.
bathroom lacked amenities and i requested more and i needed to request additional towels after the second night since they only left 2 bath towels at a time.
overall room was spacious and our needs were taken care.
i thought there was a lack of coffee maker in the room , outlet availability ( needed to plug laptop on the floor by the entrance of the room and phones also. did not find a plug at a decent location in the room.
November 3, 2013
Rated 5 out of 5 by brad94 great property!
Clean and updated rooms and hotel.
October 31, 2013
Rated 1 out of 5 by Czar24 Terrible experience
A separate letter has been written to the Manager of this hotel, describing this stay. It was by far the worst hotel stay in 40 years. That letter related a series of snafus, including failure to replace a defective clock/alarm which resulted in our being awakened throughout the night, mis-deliveries to our room, sloppy housekeeping and failure one day to provide towels for several hours.
October 30, 2013
Rated 2 out of 5 by Carlos15 Entire Facility Should Review Expectations
Washington DECA was honored to have a stay at the Seattle Westin Hotel,but soonly that honor diminished into a burden. The Elevators were full and tiresome to wait on. I personally thought that front deskmen should rise their cheeky butt off their chairs, manage the elevators and RUSH people to the bottom if the elevators are full. Stopping at each individual floor is unsafe for loading capacity and security purposes. The bathrooms do not have all the amenities that one should have such as soap and bathroom deodorant. The staff had complications with assigning rooms, and in general wasted our time. I would not recommend this hotel to anyone unless these problems were attended to in a proffessional and timely manner. I also felt that the "Guest" wasn't put at a priority, but the paychecks of employees were.
October 30, 2013
Rated 4 out of 5 by Denise26 overall, this hotel was very pleasant
Workout room was ok, the treadmill I was on did not have a working tv on it.
October 30, 2013
Rated 5 out of 5 by walkabout A Sleep In Seattle
The Westin is in a great central downtown Seattle location, just a few blocks from Pike's Market Place, good restaurants and shopping. Ask for a room with a view of the Space Needle, a landmark view. While I was there, the Space Needle was lit up in purple for the Washington State Football game. Also, to get to the Space Needle, just hop on the monorail that runs directly in front of the hotel.
The hotel staff is friendly and went out of their way to make me feel like home and that they were glad I was a guest.
The breakfast buffet is great, loads of fresh fruit, bacon and fluffy eggs. Good price and fun restaurant staff, plus they don't rush you.
I've stayed here a few times before, and am always leave feeling satisfied and happy.
October 29, 2013
Rated 5 out of 5 by Juan1221 Great experience
The staff was extremely polite and helpful from minute I checked in. They happily moved my room to one with a better view of the Seattle Sound at check in. Also the restaurants they recommended were both excellent. The room was very comfortable and clean when I arrived. I would highly recommend this hotel.
October 28, 2013
Rated 2 out of 5 by tagplay Staffing
I've stayed here before and this time the staffing was terrible. They were not attentive at check-in as there were 7 people in line to check-in and only one person to help us. I then needed extra items such as shampoo and towels and even though I physically went to the front desk for the request, I still had to call again and request these items. The front staff needs trained on customer service.
October 28, 2013
Rated 5 out of 5 by Hawaiian1296 Good location excellent staff
There for business but enjoyed the hotel
October 27, 2013
Rated 5 out of 5 by BaltColt84 Spectacular View
The room had a great view of the city. Very comfortable, but the bathroom and the dor swing were very tight. Excellent maid service and overall staff.
October 26, 2013
Rated 2 out of 5 by RPSondhi This hotel is not up to Starwood standards.
I truly don't like staying here. I've stayed here a handful of times, and after this stay, I need to find a new hotel. When I valeted park, the valet didn't even offer to get my suitcase out of my car. When I went to the Platinum area to check in, the woman told me that the SPG office is closed. I then waited and there was no Starwood status recognition. I then came to my room, my minibar wasn't stocked (no snacks) and I couldn't find a room service menu. I then learned that it was on the TV. I asked to have a toothbrush, and the receptionist then called me annoyed that my Do Not Disturb sign was on the door (which it wasn't). I haven't even checked out yet, but felt that I needed to write this review.
This isn't my typical Starwood service experience. Unfortunate, since I'll be in Seattle a lot in the foreseeable future and will have to find a new property/brand.
October 23, 2013
Rated 5 out of 5 by Hooplah Convienent
Close to everything, pleasant staff and clean facility
October 22, 2013
Rated 4 out of 5 by Steve767 Great location
The location of the hotel was wonderful in relation to all of the attractions and government offices. Our stay was a quick but an easy one once we learned our way around. The staff was most helpful, especially the concierge, Judy! She was fabulous! She assisted with restaurant' s, wine country and more. What a wonderful employee! Louise was just as helpful and sweet!
October 21, 2013
Rated 4 out of 5 by Tiger3174 Great employees
All staff from front desk to bar employees to bell hops, etc. were great. The employees do make sure to do everything they can to make the stay comfortable.
The ice machine is loud and can be heard. The TV was fuzzy and limited on the selections available. Many competitors make sure that the images are in HD. However, the lack of free internet access in the room would be the number one reason why I would or would not return to the hotel.
October 18, 2013