Rated 4 out of 5 by RudeDog Business Trip
I have stayed here for the past 7 years while traveling for business, the staff is very friendly and prompt. The only thing I would knock is the carpet in the rooms need updating and they have great flat screen tv's with no HD, it's painful to watch tv while on the road when I have HD at home. Other than that this place is a great value considering Seattle prices for travelling or a weekend stay.
February 8, 2012
Rated 5 out of 5 by LaaasVegas Awsome Stay
This is my go-to hotel when I come to Seattle. The staff is always pleasant and the accomodations comfortable. The pool area could you a face lift but that's the only thing I can fault. I want to call out Jonathan at the front desk for a wonderful check in experience - Thank you! He made my birthday.
August 4, 2014
Rated 5 out of 5 by oceanmom Felt like we had the best room in the city!!!
We checked in early evening on Labor Day after having seen Dave Matthews Band at the Gorge. On the way to Seattle we stopped to see Leavenworth, which we'd heard about from someone we met at the concerts. So, we were very pleasantly surprised by the friendly staff, the upgraded room and the best view of Seattle. Loved being on the 35th floor, high above the city lights. Also - Best.Pillows.Ever.
September 14, 2013
Rated 3 out of 5 by Lexington8 Good location
Overall the hotel met my needs and the concierge was especially helpful. I made a "green choice"' so while I understand that this means the maid will not service my room, I would appreciate a visit just to replenish supplies - ie ran out of toilet paper, paper cups for tea, cup covers had coffee stains on them. I had to call to request additional supplies each time I realized I needed something.
January 8, 2013
Rated 4 out of 5 by NDRyan Great hotel to take your family.
My family of five just enjoyed a wonderful mini vacation at this hotel. The staff, room and facilities were all excellent for each of my family members. The location is great and the renovations were modern and fresh. The spa was out of service for one day and one of the restaurants was closed for renovations. We had a wonderful time and recommend this location to any families visiting Seattle.
January 2, 2013
Rated 1 out of 5 by boatmlg Will Not Stay in a Westin again
I always thought that Westin was an upscale hotel. Our recent stay in Seattle was far from pleasant.
The maid never cleaned our room, there was an 1/2 of dust under the end tables, food trays left in the hallway for 2 days, the staff was not helpful when we asked for recommendations of restaurants. The staff when checking out was helpful but not the check in staff. Just too many issues to write
July 15, 2013
Rated 4 out of 5 by Dkud a little update, please
The Westin Seattle is a pretty good hotel in a great location in downtown Seattle.
My complaint is that, as a Starwood vacation owner and a Gold Preferred Member, I am getting a little tired of the overdone use of BROWN in all of your facilities--at least domestic ones.
A little color variation or at least a punch of color to brighten up the rooms, villas, etc would be such a welcome change!
March 12, 2014
Rated 2 out of 5 by bvdca The housekeeping is inadequate
The night I checked in, I opened the little table to set up my laptop and found disgusting food crumbs inside. This certainly made me wonder how superficial and inadequate the room cleaning process was. Frankly, I was not happy about getting into the bed. The bathroom floor and closet doors felt sticky as well. Probably from the kid that ate the doughnut whose remnants were left on the table.
August 20, 2012
Rated 4 out of 5 by VisitingFromSF Great comfort, great location
From the moment we arrived, we felt very taken care of at the Westin Seattle. The service is attentive and genuine and the location can't be beat with every just a quick stroll away. Having the monorail to the Space Needle, EMP, Pacific Science Center and local neighborhood literally across the street makes this location that more attractive! We've stayed here before and will stay here again!
August 30, 2012
Rated 3 out of 5 by gpep123 This hotel is downtown and close to shops.
We picked this hotel because it was in the centre of town. It met our expectations with regards to that.
I was extremely frustrated that I could not check into my room until 4.45pm. Especially being a gold SPG member and having booked and prepaid for the room some 2-3 months earlier direct with the hotel.
Having stayed at the Westin in Calgary and Vancouver during this trip I felt that the breakfast buffet at Seattle was far below the standard of the other two hotels.
There was a gaming conference eon at Seattle at the .time of our stay and the common areas were always overcrowded by young people hanging around playing cards and other games. Limiting the areas you could go for a quiet drink.
There were no personal hygiene items in any of the Westins we stayed at. This is the first time at any of the hotels I have stayed at world wide that I have experienced this.ie. no shower caps; no cotton buds etc.
Overall I was very disappointed with my stay at the Westin in Seattle.
July 27, 2014
Rated 5 out of 5 by Bikeriderm Great Location
A return visit for me but a new visit for my wife. We enjoyed the "Indulgence package" which was great. Everyone at the hotel were very friendly and helpful from the front desk to the restaurant. The location is perfect as you are within walking distance of many attractions. Our only complaint is that the room had a slight creaking noise during the evening. Otherwise our stay was wonderful.
October 31, 2012
Rated 5 out of 5 by AbstractDennis Great location, clean and comfortable room.
This was my first stay at this hotel and I really enjoyed how comfortable it was. The staff we friendly, the room was clean, bed very comfortable and it was close to all local attractions that I wanted to see.
August 22, 2014
Rated 4 out of 5 by birchy71 Hotel worked well for a large meeting
Hhotel as expected for a large US downtown complex. Front desk staff excellent and efficient, quickly changing my room when I was placed in one which had not been cleaned. The room was comfortable and spacious. The food and conference facilities were very well run. Only complaint would be the hotel breakfast facility which is undercapacity and rather disorganized when I was there.
April 28, 2014
Rated 1 out of 5 by Czar24 Terrible experience
A separate letter has been written to the Manager of this hotel, describing this stay. It was by far the worst hotel stay in 40 years. That letter related a series of snafus, including failure to replace a defective clock/alarm which resulted in our being awakened throughout the night, mis-deliveries to our room, sloppy housekeeping and failure one day to provide towels for several hours.
October 30, 2013
Rated 5 out of 5 by danoinSTL Wonderful at the Westin!
I was impressed with check in as the front desk supervisor listened to my room request and delivered a most comfortable room especially one with a nice view. The bonus was a sunset to enjoy. All was nice and very clean! I slept well and enjoyed the hotel. There's a nice new restaurant named Relish that serves great food and all was delicious! I’m looking forward to returning this summer.
April 1, 2013
Rated 5 out of 5 by Missy51 Incredible hotel in the heart of Seattle!
This beautiful hotel is in the heart of downtown Seattle. There is so much to do within walking distance. The views are gorgeous from every room that iI have ever stayed. The staff met my every need. Although there is only one restaurant within the hotel, there are many great restaurants nearby and the restaurant they have is very good, as is room service. i highly recommend this hotel.
January 8, 2013
Rated 4 out of 5 by Rick808 Nice Hotel;Needs a better restaurant.
This hotel is in a nice location of Downtown Seattle, near lots of shopping and choice of restaurants. But when it rains a lot, you're kind of forced to stay and have your meal in the hotel. This large hotel only has one restaurant that serves B/L/D. Breakfast and Lunch choices is the same like any hotel. The Dinner Menu could be improved. They market this restaurant as a Burger Joint.
June 29, 2013
Rated 2 out of 5 by SUPERVILLE MY SEATTLE STAY 2014
ROOM COMFORT: Our Bed Had Used Sheets with blond and back hair on it.
QUALITY OF SLEEP:
THE ICE MAKER WAS OUTSIDE OUR ROOM EACH TIME SOMEINE USED IT! WELL YOU KNOW...
THE GYM WAS IN 3PARTS AND NOT SETUP FOR A GOOD WORKOUT.
ALSO THE POOL AND HOT TUB TILES HAD BLACK GREASY MUCK BUILDUP AS IT HAS NOT BEED CLEAN FOR SOME TIME.
July 8, 2014
Rated 3 out of 5 by WAEastsider Usually great, but not so great this time
My husband and I have stayed at this hotel many times over the years and we keep coming back because it is so wonderful. Unfortunately this time around was not such a good experience. The room we stayed in had a bowed bed...kind of like sleeping in a hammock. Not what you expect from a hotel that boasts about the Heavenly bed. Furthermore the pillows were lumpy and really should have been retired some time ago. The worst part of the stay was that both Saturday and Sunday mornings there was NO hot water. There is nothing like staying at a nice hotel and taking a cold shower. And to top everything off, there were some very loud, very rude guests in the room next to us at 2:30 AM, however security was quick to take care of the problem when we called the front desk. Although this was a depressing stay at one of our favorite hotels, we will likely be back and give it another try. Great location and atmosphere!
March 31, 2014
Rated 5 out of 5 by Ronnie61 A wonderful experience
The room was spacious and well appointed. We had a breath taking view of tHe Sound and waterfront. The hotel was conveniently located to all of the attractions and restaurants. It was easy to get to the light rail and also to the monorail for the Space Needle. We could not have selected a better hotel for what we wanted to see in Seattle. The staff was friendly and very professional.
August 28, 2013
Rated 3 out of 5 by TravelerMD2012 Insufficient Staff
Although this was once a very nice hotel in a relatively convenient location, the facility has aged and more importantly there do not seem to be enough staff and staff are undertrained. The first room that we were assigned already had an occupant. Imagine their surprise when we opened their door. Hotel support staff said that this was happening more frequently recently. The next room did not have enough towels and the fold out bed had no bedding even though we made clear that we planned to use that bed. After three calls to housekeeping and more than an hour wait, I had to go to the front desk to get the attention of housekeeping. The housekeeping staff was completely unresponsive. This may be common at road side motels, but we should be able to expect better of a 5 star hotel. In the end, the eveing manager did provide some award points as compensation, but overall we would expect more from a Westin.
August 16, 2012
Rated 5 out of 5 by GilP Fantastic Experience!
Our stay at the Westin Seattle was very memorable due to the location, room views and room comfort. The attendant at the SPG member desk was also outstanding!! We would definitely come back and recommend this hotel to friends and business colleagues.
August 12, 2014
Rated 2 out of 5 by Manju Hotel was ok
The staff were great. However what is with the fridges?!!!??? We took a few things out to put our stuff in then returned the items before we left and my VISA was charged $50!!! Can you not confirm this before charging the card It would only take a couple min to open the frigdge and check!! I am sure it must happen alot!! now I have to wait 7-10 business days before this gets fixed!!
October 11, 2012
Rated 3 out of 5 by 4everansom This hotel has great features
I enjoyed my stay at the hotel the accomadations were very impressive, loved the benefits of the breakfast for runner and the after race snacks. The only issue that I have is a charge for water that was taken out of the refrigerator to place my gatorade for my race on Saturday. Waiting to hear from the hotel to remove the charge. Will stay at another Westin location when traveling.
June 24, 2013
Rated 2 out of 5 by FrequentTraveller68 Does not live up to a Westin
I happen to love staying at a Westin hotel and was particularly disappointed in this hotel. The check in process for SPG members took forever. The water in the shower was sporadic and oscillated between hot and cold. The gym was this cramped version tucked into a windowless room. No club lounge either.
All in all, it just does not compare to the other Westins I have stayed in.
March 22, 2014
Rated 3 out of 5 by LizzyLR Needs updating
Bathroom too small. Bed was lumpy, sheets too old, no robe, last night food trays in hall next day. Hotel needs updating. Not up to Westin standards. We are now at a Westin in Vancouver. Totally Better!
August 20, 2014
Rated 5 out of 5 by SnappyVictoria Best Stay in Seattle
Staff, facilities, and restaurant all highest standards....location a dream for getting about city and meeting friends...SPG - become a member and enjoy great premiums...pool has sun deck (yes!)...stay here.
August 19, 2014
Rated 4 out of 5 by erikabogarking Conveniently located; rooms clean
this is my go to hotel in the center city along with the Sheraton (Sheraton's rooms in the newly refurbished tower are nicer).
August 29, 2014
Rated 5 out of 5 by Jack1917 Thank you
Thank you for have me stay at Westin, it was a nice experience. All of the staff I met was professional and also the location of this hotel is strategis. The food is great too. Only one thing that I got the room with back view, so never see the window since then :).
August 4, 2014
Rated 5 out of 5 by gpj1556 baseball trip
Took my husband for his birthday to Seattle for a Mariners game. Had not stayed at this Westin before and was very pleased with my choice. He had a great time but was a little unhappy with service at the Burger bar, bartender was a little snotty.
August 9, 2014