Rated 5 out of 5 by Bryants Super nice with the ultimate Savannah River View
Loved the place! Only thing I could complain about was the audio video hook ups on the side of the connection center would not work, but didn't end up needing them anyways. Thanks for a great stay! See you next time!
November 20, 2012
Rated 4 out of 5 by Rick One of My Favorites
I stay at a lot of hotels for business and yours was one of the finest. The hotel is important but the service is more important and your staff was the finest I've ever encountered.
Thank you for a wonderful stay
June 5, 2013
Rated 5 out of 5 by AAAA Staff was professional and accomodating
The staff exceded my expectations with their friendliness and professionalism. I would like to especially commend the staff at the Starbucks store-- they really took care of their customers who were using coupons!
February 25, 2013
Rated 3 out of 5 by Jtcc Check in
We arrived at 4 PM for check in. Our room was not ready until 6 PM. Unacceptable. There was little concern and no offers to make the wait more acceptable. Very disappointing. Not up to the standards of a Westin.
January 2, 2013
Rated 4 out of 5 by GLM1 Room needed to be inspected
My room smelled of sewer back up and later in the evening a bug was crawling on my shoulder in the middle of the night. Very disturbing event. The staff moved my room to another floor and handled the situation.
March 27, 2013
Rated 5 out of 5 by chad2012 Wonderful Hotel
The whole experience was excellent. Great staff , great amenities, spa,gym,golf and heated pool. Bar was enjoyable as well. Taking the ferry to the old part of town and back is a unique form of transportaion.
January 6, 2013
Rated 5 out of 5 by chardan Excellent Experience!
We just returned from a 6 night stay and had a wonderful experience at the Westin! Room and hotel in general was very clean, modern and well up kept. The only area which could use a little improvement would be the cushions on tbe pool furniture. White cushions were a little dingy. Could possibly have covers that could be laundered on a regular basis. In the hotels defense, guests were not lining the furniture with towels before lying on them. Staff was extremely friendly, respectful, and helpful. Aqua Star restaurant was excellent. Free wi-fi in rooms much appreciated. Complimentary bicycles for guest use was great! Loved riding to the gym and back! Gym facility was modern and well kept. Water taxi was convieniet to the downtown area. Loved staying outside of the city in serene atmosphere. Definitely worth getting a riverside room with balcony! Did not need a car if only planning to visit city areas. Parking options great: valet or self park. Kids enjoyed making s'mores at the firepit. Great place to stay with family! Are already planning to comeback! Next time wsnt to try the spa.
August 7, 2013
Rated 4 out of 5 by jechho Good option in Savannah
Second stay. The rooms are a bit worn, but clean and tidy. Got a great spg platinum upgrade, but will aim for a balcony room or suite the next time. Plumming noises from above was very notable, so was doors slamming from the hallway.
Pool area was okay, I would have liked an adult pool though. Lots of kids made it kind of noisy. And the music blasting from 11 am was not to my liking.
Location is good for me – I like getting away from the hustle and bustle of savannah downtown. I usually enjoy the ferry ride from the hotel to river street, but this time it was a beer festival in the concention center. Needless to say the lines and the drunk people getting onboard in the evening was less enjoyable. The hotel guests should have priority embarking, in my opinion.
Okay breakfast buffet. Great service from Shamika! Very attentive! She is a keeper!
Pet-friendly hotel. Not my cup of tea. Hated that they let pets stay on all floors. A small dog was barking from 8am and for almost an hour (their folks at breakfast?) on at Sat morning on 13th floor. Please keep those dogs on designated floors!
September 1, 2013
Rated 3 out of 5 by Snowbird Needs some improvements
Facility was very nice and location great.
Room needed some improvements, like better internet speed, a clock to tell time, and a tv with remote that would function at all times, not just when a foot away.
December 7, 2012
Rated 4 out of 5 by rodney21 under staffed
Very nice hotel. We visited during a slow season (Jan. 2013) and it is under staffed. Our room was finally cleaned at 3:30. It appeared 75 percent of the hotel was empty and we did not get a room upgrade.
January 7, 2013
Rated 4 out of 5 by Birthday2013 Good Experience
Hotel and room was very nice. I had a few issues that could make my stay perfect. Item one is parking, with gated self parking it was not clearly posted that guest will park for free. Second issue I had was check in when I entered the lobby it was not clear where guest
check in two counters were present one on the left and one on the right. Both had signs that said preferred guest. As far as I know I'm not a preferred guest or returning guest. I was told by a employee walking by to go to the right desk. Upon asking the associate why the sign is marked that way she said everyone is preferred, confusing. I mentioned that the sign is confusing and should be taken down she replied it's company policy. Another issue is I asked the associate during check in if I can get a quick check out in the morning and could a
ticket be placed under my door she said yes. I did not get a receipt under the door in the morning. My last issues is a minor one the sheets were just draped over the mattress it was not tucked in. I wouldn't have noticed if it didn't look so sloppy. My dining was very good and the hotel property was also very good.
November 3, 2013
Rated 3 out of 5 by Jennifer02 Just Short of Excellence
My husband and I stayed at the Westin Savannah for our 8th wedding anniversary this past weekend. We love the Westin and have stayed at different locations in the past. Given our past experiences, we booked our trip expecting to have a stress-free weekend while the kids were with my in-laws. Imagine my disappointment when we're getting ready for dinner and I could clearly hear the kids in the adjacent room singing a cute rendition of “Eye of the Tiger”. (It appeared as if the door shared between our rooms was paper thin.) The family was not excessively loud, we have kids and understand, but waking up to the tune of "Happy Birthday" in the early AM during our rare couple’s weekend was less than ideal. Aside from that, the river view was lovely and we enjoyed that we could ride the ferry into Savannah and leave our car parked the entire stay. Dining at Aqua Star was excellent and their drinks were delicious. The Heavenly Bed and Shower were as amazing as ever. It’s just a shame about the noise level heard between these rooms - or it could have been 5 stars for us. Don't know if we would stay here again but [if we do] I would ensure that we do not get assigned to one of these rooms upon check-in (assuming that is an option, of course).
December 23, 2013
Rated 5 out of 5 by Wvisit Interesting & Excellent
The hotel was very hospitable and professionally operated. Rooms are well equipped and maintained. Views are great - especially over the Savannah River. Restaurant was top quality food and service.
August 9, 2013
Rated 4 out of 5 by Marika The Bed was indeed Heavenly
I was upgraded to a room on the top floor and the heavenly king-size bed was just incredible. The heater in the room was just a bit noisy but overall, the room was clean. The balcony was beautiful too.
March 4, 2013
Rated 5 out of 5 by Sherita45 The hotel was beautiful
My stay at the Westin, was awesome. The staff was very helpful and the hotel was beautiful. I was in town for a conference but I am planning on coming back to enjoy more of what the hotel has to offer.
September 4, 2012
Rated 3 out of 5 by Carrcha First Time Visit
This location could be great but has problems with reservations. Was not able to get the room I was booked 2 weeks prior.
Also, the website states nothing that parts of the hotel is under renovations.
April 1, 2013
Rated 3 out of 5 by TB192 Pricey for the service.
The hotel itself was nice and very clean. The problem was with heater in the room. It did not work even with a call to maintenance we slept in a 57 degree room all night. The service wasn't the best.
February 16, 2013
Rated 4 out of 5 by EJMFOXX Midnight Sun restaurant
The staff at the restaurant were very good. My waiter served us well. I did not complain of the food being delayed but yet he took the initiative of talking to his manager and took 25% of the charge.
June 14, 2012
Rated 5 out of 5 by EmilyCNP Great experience for a Conference!
The hotel provided comfortable rooms as well as meeting rooms with good climate control, sound and space.
Extra female bathrooms Were available during conference breaks...a big Plus!!
September 17, 2013
Rated 4 out of 5 by BlackRooster Perfect location
Traveled with 4 teenage girls to visit savannah for the first time
Great city but even better when can control your environment from across the river.
Free water taxis were great, access to bikes
March 16, 2013
Rated 5 out of 5 by SJSJ The best!
What can you say when you know that" The Westin Savannah is in a class of it's own?" Nothing. In my opinion, my favorite hotel anywhere in the US! There is only one Westin " The Westin Savannah" !
April 6, 2012
Rated 5 out of 5 by pggd very comfortable
This hotel is definitely comfortable, services are very good (parking area, ferry boat to Savannah down town). Ask for the rooms with a view on the river.
November 2, 2013
Rated 5 out of 5 by MG123 Beautiful and nicely kept
I really enjoyed my stay at this hotel. The people were nice. The rooms were well kept. The hallways were a tad cold, but that's not a big deal. The view of the harbor is gorgeous!
September 19, 2013
Rated 4 out of 5 by Greystone Very Nice Hotel
My overall experience was good; I loved the view of the river and the comforts of my room. Hotel staff was very welcoming.
My only complaint was the lighting in the bathroom; it was very dim.
June 5, 2013
Rated 3 out of 5 by Traveler81888 Decent Hotel - Nice Property
The hotel isn't up to the standards of most Westin properties. The staff are nice, the property is in a nice location, however the rooms and food is well below par. Ok visit, but not a Westin!
March 11, 2013
Rated 5 out of 5 by Travelmom Great location, great hotel
The hotel was beautiful. Located right on the river with free ferry shuttles to the restaurants and shops. We spent a lot of time at the pool and experienced friendly and accommodating staff.
April 6, 2013
Rated 5 out of 5 by debra beautiful resort
The staff was so helpful, the room was great. The pool was wonderful. I don't normally pay the upcharge for the rooms with a view but did and I highly suggest the extra $ for the river view.
June 20, 2012
Rated 5 out of 5 by FreddyD6 great stay
We really enjoyed our stay....beautiful hotel...the complimentary ferry to downtown was great ...our Jamacan bartenter ( wish I remembered his name )was great...lobster and steak was delish
October 13, 2012
Rated 5 out of 5 by GPT5959 Great service
All staff members were fantastic and provided me with great service during my stay.
December 7, 2013
Rated 2 out of 5 by Reynolds7001 Don't use until restaurant is fixed.
Hotel is clean, nice and in a good location. Good service is not good with the restaurant repairs. First meal was terrible. Couldn't get the second meal served so finally just gave up.
April 4, 2013