Rated 3 out of 5 by Knappy Good location - bad service
I have stayed here previously due to its convenient location in mid-town. This time, my room was on a terrible floor. They have a handful of rooms that appeared to be tucked away on a floor with various conference rooms (9th floor). I stayed two nights. After a long day of meetings and dinner my first night, I came back and no housekeeping had been done to my room. The experience made me feel like I was stuck in a forgotten area of the hotel, lost to all staff and consideration. I am always shocked when a hotel forgets housekeeping. For their industry, this is a bare minimum standard.
June 15, 2013
Rated 4 out of 5 by SSKK Plumbing Problems
The water from the shower head was a slow trickle, a big step backward. ALso, the controls for the sink were poor - had to turn the hot almost all the way off and the cold on high to prevent scalding oneself when trying to wash hands - hot and cold not balanced at all at the sink.
June 14, 2013
Rated 4 out of 5 by Riddler It's always busy in Times Square
only complaint was with service express and front desk - tried calling several times, but the phone was never answered. Had to come down to the front desk to make the requests and standing in lines was always the case. It is clear that the hotel is very busy and perhaps understaffed.
June 13, 2013
Rated 5 out of 5 by Leah2043 We were ignored my a rude lady upon checkout
An Asian woman skipped over us during the checkout process & finally a nice gentleman I wish I could remember his name saw that she took 2 customers ahead of us despite the fact that we were there first. We felt ignored & it was very unprofessional on her behalf. The gentleman was lovely & could understand our frustration.
June 13, 2013
Rated 5 out of 5 by Long4 Great location
The Westin Times Square is in a perfect location for shows and sightseeing. The upgraded room was a nice surprise, and the room and hotel in general were what we've come to expect from Westin. Nothing funky or quirky, but a reliable, clean room with comfortable beds.
June 12, 2013
Rated 5 out of 5 by PRGColorado Wonderfully located for all of our NYC needs!
We were there as part os MCP. A WONDERFUL PLACE TO BOTH REHEARSE AND LAUNCH OUR CONTINUING EXPLORATION OF YOUR WONDERFUL CITY,
June 12, 2013
Rated 4 out of 5 by biztraveler88 Great stay
The service, location, and the room I stayed in were great! Such a spacious king room and I lucked out with an amazing view of Madame Tussauds wax museum! The location was a block away from Times Square so one is central to everything. I even took the time to workout in the gym which had a decent selection of free weights and exercise equipment---definitely exceeded my expectations of a hotel gym. Overall, a very pleasant stay. My only recommendation would be to increase the water pressure in the shower heads as it was very low.
June 11, 2013
Rated 2 out of 5 by travelexpert1 All Concierge personnel needs to be replaced!!!
Staff is just ok. They do their job minimally and you do not really feel like they care about what your needs are. Both The Concierge I dealt with (June 06, 2013 - June 10, 2013) were just there and could not give helpful information. Location is excellent, One of the best in Times Square. Food is just ok.
June 11, 2013
Rated 5 out of 5 by Sandy44 Westin TImesquare EXCELLENT.....
Westin Timesquare was everything I expected it to be. The staff was very helpful and polite, the room was clean and the views were unbelivable.... This was the first time my daughter stayed at a Westin and she simply feel in love especially with Heavenly Bed......
June 10, 2013
Rated 5 out of 5 by Lenke Excellent beyond expectations
Staff incredible,had view of N.J.,amenities superb,maid Maria cared for every need of
mine.Cristal got me a NYTImes daily, Sabam comped me on Amer.Bkfst=
what a way to start a day!.Loved closeness to TKTS line & Restaurant Row,Bus & Train routes,Lincoln Ctr,Museums.What
more could a guest want?Hotel caters to your every need! NO wonder it is"My Home away from Home."
maria took care of every need,Cristal got me the NY Times Daily,Sabam comped me for Gt.Amer.Bkfst..Best way to start a day.Enjoy closeness to TKTS line &restaurant Row,Bus & Subway,Lincoln Ctr,Museums.What more could a person want?Hotel caters to your every need! No wonder it is" My Home Away from Home.
June 9, 2013
Rated 5 out of 5 by GWWJ Jonathan L. and the Rest of The management team get it.
As a CEO of an international company the way that my guests are treated is a reflection on me. When I have foreign guests in
New York we often stay with my dear friend of the United Nations but there are plenty of times when outside accommodations are a better fit. Historically I have used another hotel due to brand recognition, etc. After our recent stay with you in New York at Times Square and at the Beach Club in Fort Lauderdale I anticipate utilizing your organization exclusively. "Everything's right at he Westin". Best, GWJ CEO, Veritas Inc.
June 9, 2013
Rated 1 out of 5 by lacusclyne Did not enjoy the stay.
I love staying at the Westin hotels and when given a choice, prefer to stay at the Westin above other hotels.
I was very disappointed with the Westin Times Square. The next time I need to stay in a hotel in NYC, I would not pick or recommend the Westin Times Square location.
1. The self-parking was difficult to get to. It's about 3 blocks away from the hotel. There is no in-and-out, which is not stated on the website.
2. There are very long lines to check in/out. We had to wait quite a bit in line to even get checked in.
3. When checking in, I had reserved and paid for 1 room w/ a king-sized bed and 1 room w/ two queen beds. Somehow, when the rooms were pulled up, we had 2 rooms with king sized beds booked. We had to wait while this was sorted out. The lady who was checking us in was quite helpful though in straightening out the situation.
4. When we got up to our room, we called down to ask about the parking situation where there is no in-and-out. We were put on hold, then after someone finally picked up and we relayed our questions regarding the parking, the person said to wait and abruptly transferred our call to another person who hung up on us. This is pretty unacceptable in terms of customer service for a hotel of Westin's caliber. We just gave up trying to talk to the hotel staff about the parking as it seems they were not willing to even listen.
5. The lady who checked us in gave us vouchers for a continental breakfast at the restaurant in the hotel. The hotel restaurant experience was so horrible, I will never willingly subject myself to eat at such a place again, even for free! The waiters were horribly rude. The waiter left after taking 1 order, did not even ask the rest of our party what we wanted. We had to call him back. We had asked for one glass of orange juice. By the end of our meal, we still had not gotten the orange juice even after reminding the waiter several times. He also did not give us any payment options and automatically set the bill to bill to our room for the items we ordered which were not part of the continental breakfast.
June 7, 2013
Rated 3 out of 5 by coolsidpearl WIFI was slower then dial up
I like the hotel but I can never stay again because the wifi is just too damn slow. I need to be able to work in my room but it was too painful.
June 7, 2013
Rated 5 out of 5 by KJ21 This hotel is my second home
I usually spend the majority of my week on the road and I need a hotel that feels like a second home. Not to mention a hotel that has a staff that values your comfort knowing that you spend more time in their "house" than your own.
The Westin Times Square has done everything possible to meet my needs and I can't thank them enough.
The staff at the Westin (especially Asya and Sally) have gone above and beyond to make sure I feel welcomed at all times. Even going as far as making sure I have the same reach for each stay knowing that is my favorite room.
When I check in, I am always greeted with a smile. And, I ALWAYS receive a follow-up message several times during the week to make sure I have everything I need. On occasion, I will even get a nice little treat left in my room with a personalized note wishing me well.
For these reasons and numerous others, I choose the Westin Times Square for all my stays when in NYC. Even though I am frequently on the other side of town, I still stay at the Westin Times Square because after all, it feels like my second home.
June 6, 2013
Rated 5 out of 5 by Andrea57 Must stay here
The hotel is located right in Times Square and has great access to subways and Broadway shows. The staff was extremely accomidating! From the moment we were dropped off by the taxi the doorbell man was friendly and helpful. We were extremely lucky and were able to check in before 3 (doesn't happen often and we were not counting on it). The staff was always friendly and more than willing to answer questions. The rooms are also big for a New York hotel. I could not see myself at any other hotel in NY other than the Westin. It's worth it people!!!!
June 5, 2013
Rated 3 out of 5 by MrsK Love this hotel...
I love this hotel! I have stayed many, many times. On our last trip I prepaid the hotel as it was a weekend special. When I checked in I was charged again. I spoke to the front desk twice about it. They said that it would be credited as soon as I checked out. I left NYC two days ago and STILL have not been credited. An email to management and a voice mail left with accounting and not a single response. I'm not real happy about that! Despite the fact that they are not at all attentive with this situation, I have found the staff and the hotel a wonderful experience ever time I have stayed. I am very disappointed that nobody has bothered to return my call or email.
June 4, 2013
Rated 5 out of 5 by santri1969 Great Time Square Location
I have stayed at the Westin Time Square on multiple ocassions and have found it to be in a great location for food, entertainment, cabs. Good SPG platinum recognition for a very busy place.
June 1, 2013
Rated 4 out of 5 by PowerHaus Guest Services
Was absolutely thrilled to learn of a notary on-site to help with crucial paperwork while traveling. Staff very engaged and willing to assist.
June 1, 2013
Rated 4 out of 5 by Tia42 Great Location and Dining Experience
We really enjoyed our stay and especially one dinner we had in Shula's downstairs. Chef Baz came out to greet us and inquire about our meal and our waiter that evening was very helpful as well, recommending dishes and wines to pair it with. The food and ambiance were both excellent. We had been concerned about staying right in Times Square area but as others have noted, once you are inside the hotel you have great amenities and serenity at the same time. We stayed on a higher floor with the panoramic windows and that was definitely worth the extra cost. Subway stop right across the street and near to fun neighborhoods and water taxi and short walk to shows.
May 31, 2013
Rated 5 out of 5 by JoyOJoy Great meeting, great staff
From the initial site visit to the completion of my meeting, the staff, service and meeting facilities were outstanding. A great big thank you to Glenn, Marcus, Ann, Willie, Victor and Vanessa!
May 31, 2013
Rated 3 out of 5 by Tahir Shoddy cleaning
Looks like some room improvements have been made recently i.e. bed, furniture etc. However, the room still looks a little shoddy - the mustard coloured paint work on the doors/windows is clearly "work in progress". The cleanliness was pretty awful - sticky marks & stains on the tile floor in the bathroom and entrance way, blood stain on the walls in the bathroom - no attempt was made to clean them over the three days I was there. Surely Housekeeping noticed?
May 31, 2013
Rated 3 out of 5 by nyctraveler great night stay, but
Room did not have any bath towels. Discovered after showering.
May 30, 2013
Rated 3 out of 5 by Steve Lacking Platium benefits
Was greeted as a Platium but ammenities are lacking. Was placed on a low floor (non SPG floor), no newspaper, only one bottle of water, no lounge and no breakfast. They give the minimum for Platium. I was granted a late check-out (4pm) the night before but was receiving calls from house keeping around 3:30 asking if when I was checking out.... frustrating.
Internet did not work. Wireless had poor reception and the cable was hidden in the third draw of the desk. The reason it was hidden was because the connection in the wall was broken. I called for assistance and they connected me to the IT service via phone. Then they sent up a man who I thought would be the engineer but all it was was the bell hop with an extra cable. The engineer was later called to fix the connection....all in all a waste of my entire morning with room maintenace. The operator wanted nothing to do with my issue.
May 30, 2013
Rated 5 out of 5 by mrelite7 Elite
The best hotel experience in New York.
May 29, 2013
Rated 4 out of 5 by OMAundOPA New York City
the room was pretty large to some rooms I have been in. One thing I can I can say, is it was very quiet no one running around late at night or slamming door. Would stay here again
May 28, 2013
Rated 4 out of 5 by JW222 Very nice room and bathroom
We had a remodeled room on the 33rd floor with a view of the Hudson. Very nicely done and roomy. The bathroom remodel was particularly well thought out with an actual shelf to put your toiletries on! Comfy beds of course.
It is a fact that the Times Square location was congested and busy once you walked out the door of the hotel.
May 26, 2013
Rated 1 out of 5 by Coronado1026 Disappointed in services for platinum guests
Reserved and gifted three rooms for family. Even though we are platinum members our assigned rooms were overlooking rooftop air conditioners. No mention was made for accessing the club room or any amenities. Our guests were not given any of the normal amenities normally extended to platinum members. Even when I called the hotel and spoke with a service express employee he assured me he would move them and call them. That was never done. I used almost 300,000 points and it was not worth it!
May 26, 2013
Rated 5 out of 5 by NYCTrvlr Very good stay!
As usual, Westin met my high expectations! No disappointments! The room was very spacious, sooo comfortable and clean. Location right in the heart of Times Square, in the midst of everything. However, once inside, you would not know that there was so much going on outside. Lobby is quiet and serene. I was on the 30th floor with an excellent view and no street noise. Excellent bar.
May 23, 2013
Rated 5 out of 5 by Mary8 Great Staff!
Everyone from check in, to room service, bellmans, etc went out of their way (with smiles on their faces) to make sure my stay met and went above my expectations.
May 23, 2013
Rated 5 out of 5 by Kathy15 Excellent location for Broadway theatergoers
A nice refuge from the non-stop activity in Times Square. We see a theater performance every day we're in New York, and many are a very short walk from the hotel. The beds were very comfortable, baths had nice toiletries and a wonderful shower. The room was clean and spacious.
May 22, 2013