Rated 2 out of 5 Housekeeping was substandard
The housekeeping staff seemed overwhelmed. The first day, i never received service. The second and thrid nights the service was not the standard expected for the Westn Brand. There was trash on the floor. The beds were not made properly. Towels and other items were not refreshed and/or replaced. The worst experience I have ever had a a starwood hotel.
February 20, 2013
Rated 4 out of 5 by ScienceTeacher Clean hotel
Nice location, within walking distance of several restaurants and attractions. I just can't understand why they do not have microwaves in their rooms. I had no way of heating up my coffeee when it got below my desired temperature, nor my leftovers from dinner the night before. I had to be creative and use the hair dryer to warm up a piece of pizza!!!
November 11, 2013
Rated 2 out of 5 by Smitty The hotel has both good and needs improvement features
The first feature that I would like to discuss is the resturant which is excellent. It is rather expensive but the quality of the food was excellent. If I return during my usual returing date will be because of the resturant and my waiter which was Gab. He was excellent and went well above in service. I have been dealing with him for several years. What an excellent worker you have employed. Now for the other things that I need to discuss is the high incidental cost. The ice machine on the floor was not working which put me at a disadvantage due to the fact that I am on medication and I need to keep things on ice. Every time I needed ice I had to go to the fifth floor. Please correct this matter before next year. Now that I know about the incidentals and have gotten over the initial shock I am okay but why should a person paying cash be penalize more than one using the credit card.The incidentals should be the smae for credit or cash.
March 4, 2013
Rated 3 out of 5 by unhappyNSTA We were told they overbooked and had no room for us
After teaching all day and driving 4!/2 hrs to arrive at 10PM only to be told that the hotel had overbooked and no room was available is absolutely unacceptable. The desk clerk told us that a cot in a lounge was available - unacceptable. Then he said a room would be provided in another hotel and we would be "walked" over. Instead. we were placed into a car and driven to a location that was on the outskirts of the city..it was nearly midnight before we got to bed. We then had to wake up at 5:30 to catch a ride back at 6:30 so that we could finish our registration for the NSTA and attend meetings. We had to leave our bags in the lobby and wait for a room to be ready the next day..All of this made our first day totally unacceptable. The rest of our stay was very nice, but this should not have happened. How can you overbook your hotel. Do you not know how many rooms are in the building? Therefore, I will not recommend your hotel to anyone.
November 10, 2013
Rated 5 out of 5 by Jamison62 Excellent Service
I had the pleasure of staying at the beautiful Charlotte Westin Hotel July 10 -15, 2013. I was greeted at door by the friendly valet personnel. The front desk staff: Kimberly, Nicole, Chelsea, Melissa, Sheena, Jessica and Patrick were "outstanding". Each day they greeted me with bright smiles, kind words and great enthusiasm. GREAT FRONT DEST STAFF!
July 17, 2013
Rated 5 out of 5 by EdJr1 Great location etc
hotel very well,food was very good,service was excellent. The only drawback was the price of the cocktails where way over the top even for a resort hotell! $19.00 for adrink of Blantons that sells for $80.a quart is way out out of line.I used yhe bar service as is refleckted in my bill but isaw a lot of other guest getting drinks out of their rooms.
September 6, 2012
Rated 5 out of 5 by MeWV Only improvement
My only disappoint was that you do not have an airport shuttle. All else wonderful. Employees were "Johnny-on- the- spot", friendly, cordial and competent . Thanks for a good stay....
July 5, 2014
Rated 3 out of 5 by Colin150 Good, not great
Staff was tremendous. Our rooms trash can was not emptied from previous guests, and I don't care for seeing someone else's used Q Tips. Shower had hair in it as well. Also, I have stayed at other Westins and found this one to be particulaly noisy. It seems like I could hear stuff going on in the rooms next door more than I have ever been able to.
August 11, 2013
Rated 5 out of 5 by Corine51 Great Hotel
Everyone was very professional
July 19, 2014
Rated 5 out of 5 by Nan1995 Convient and nice hotel
Great hotel - friendly and efficient vibe and close to work locations. Only stayed one night but it was great.
July 13, 2014
Rated 3 out of 5 by Barb65 Service Disappointing
Housekeeping showed up at 3:45pm second day of stay to finally clean room but was unable to because I needed to get ready for an event. Final bill was only available on plain white paper with no logo. This is unacceptable for business travelers who have to put in for reimbursements. Coffee shop in lobby closes at 1:30pm....very disappointing.
June 27, 2013
Rated 5 out of 5 by Travis413 Free Weekend with Starpoints
I redeemed 20,000 starpoints this past weekend for two nights at the Westin Charlotte. Upon check in I was immediately upgraded to a grand deluxe room. It was a corner room with amazing views of downtown Charlotte and Bank of America stadium. Best Westin stay yet....and i've had a lot!!
May 26, 2014
Rated 4 out of 5 by Bonniebnd Mixed review
The room was nice and comfortable and modern.Hated looking at two dark spots in the carpeting and the walls were thin...could hear housekeeping and other guests quite clearly. Also the restaurant's menu is mediocre and needs a better selection. My server had a flat personality and could not be found on two occasions when I needed assistance.
July 1, 2013
Rated 5 out of 5 by Delise57 Great hotel, very friendly staff
clean, very good service and friendly staff, smells so good--no hotel odors; close to city, excellent food
July 13, 2014
Rated 2 out of 5 by Barrett50 This hotel needs work.
After traveling for 7 hour I had to wait in a line that was 10 people deep.
The first evening I was there I ordered room service and it came over an hour later.
The towels in the room were thin and shredding
I ordered a smoothie for breakfast the next morning (room service) and it cost $24!?
May 22, 2014
Rated 4 out of 5 by SYCanada Quite enjoyed my stay
Stayed here for 3 weeks on business, was pretty happy overall
Quite a decent gym, room service, front desk service, and convenient black cabs outside the lobby, plus a starbucks in the lobby was a godsend
Lobby /front desk wait got pretty busy at random times, and the room service menu was a bit uninspired compared to other SPG properties
August 19, 2013
Rated 5 out of 5 by AMA90 AKA Boule
Great Staff, very accommodating
July 20, 2014
Rated 5 out of 5 by laura2222 All details addressed
The food was fabulous! and served very efficiently to a very large group of people. I was amazed.
July 14, 2014
Rated 4 out of 5 by NRJ1 Charlotte 3/6-3/7
This was not one of my best experiences- I was in room 1427, the light on the desk had a broken switch which made it hard to operate. The bedside lamp shade was lose and the lamp itself was unplugged. The staff had forgotten to leave toiletries like mouthwash in the bathroom. Just felt a little below your normally great standards.
March 8, 2014
Rated 1 out of 5 by nall not prepared for a group the size of ours
Despite knowing the size of our group for many months, hotel not prepared
July 16, 2014
Rated 4 out of 5 by MLM3 The hotel has helpful staff
We were with a large group and they had our rooms ready to check in at 8:30 in the morning. The hotel manager also helped by making some phone calls as to where all of our meetings were actually being held (at convention center) and which rooms. Wonderful and friendly staff. Would highly recommend and look forward to staying there again.
November 26, 2013
Rated 3 out of 5 by Ned65 Nice Hotel
This was a nice hotel and average for the price range. Room was comfortable, relatively clean, but safe was locked when I got the room so I had to be there when security opened the safe. I didn't have much time in my room so that was inconvenient and seemed they were making their problem mine. General facilities were nice and functional.
August 23, 2013
Rated 5 out of 5 by Nora29 Friendly and honest staff
Everyone was very friendly and courteous. I left my Kindle behind in the room, and I didn't realize it until I got to the airport. After I got back home, I called the hotel. The security officer I spoke to said he would check and call me back. He called back in about 5 minutes to let me know they had the Kindle and would FedEx it to me.
November 13, 2013
Rated 4 out of 5 by pacss1 Great staff
The staff went out of their way to be sure I was comfortable and had what I wanted.
July 13, 2014
Rated 4 out of 5 by Weeble123 Conference at the Westin
Easy to get to location in downtown Charlotte right across from Convention Center and by the NASCAR museum. Located on a one way street which can be a bit confusing. Parking on site for a fee and Valet option available too.
Food & Bev service and staff were great. Had a small electrical problem with my room and notified front desk and it was taken care of. Not thrilled with reception/treatment at check in, was not recognized as SPG member, was not told everything about the hotel/stay as the other conference goers were. Check your hotel bill closely- mine was emailed to me vs slipped under the door. I was charged for bottled water I did not use, but the hotel fixed the charges without an issue. Hotel room very comfy, my only complaint about the room is that they don't have the TV Channels I like to watch and the order of the stations makes no sense- i.e. the major stations should be grouped together like ABC, CBS, NBC, etc. One channel said HBO, but it was really Showtime. Internet worked great, glad I didn't have to pay for it as it was part of our group contract. In-Room Movies- way too expensive-$18!!! bring your own or go on Netflix on your laptop or tablet..
Meeting space is very nice and right off the elevators.
July 16, 2014
Rated 2 out of 5 by MM118 Delivery issue
Someone sent me flowers-a delivery confirmation was received. Since it was a surprise they waited for me to say something, the next day they asked if I had anything in my room, I said no. Now aware, I went to the front desk to research. Over a half an hour the front desk staff tried to located them, I had to call the flower shop to see who signed for them, then they came from out back with a vase. I was told it came without a card but they said they had to confirmed I was a guest from the delivery persons log, not sure why they did not put my name on it once they confirmed I was a guest. and bring them to me. Staff blamed everyone but themselves, No manager acknowledged the issue. Had an issue four years ago when the hotel lost my banner stand for two days. I was attending the same tourism and hospitality conference. This hotel needs to review its delivery procedures. Also had an abrupt front desk staff member when I asked about an item for my room.
January 11, 2013
Rated 2 out of 5 by Arocky24 Stayed for 1 night and it was ok
I was there on a business trip for one night and as a platinum member they put me in a regular room. I didnt ask for an upgrade but at all of the other hotels that I have stayed they have either upgraded me to a suite or let me know there was nothing available. (I guess this partially my fault too for not saying anything)They didnt say anything to me here at check in. When I got to the room it was quite small and the window looking out was so dirty you couldnt even see out of it. It was dirty from the outside and you literally could not see out the window. I have no idea what the view was from my room. I didnt bother to call the front desk because I was tired and hungry from a long ride. This Westin was really nice in the lobby but the rooms were small. My room was 2425 in case the hotel wants to go look at that window.
I gave 2 stars for SPG recongition because they did offer me 500 SPG points or a continental breakfast for being a platinum member.
October 29, 2012
Rated 5 out of 5 by Debbie4 Welcomed
I felt very welcomed at the Westin Hotel and Resorts. All the employees were very friendly and helpful. The beds were very comfortable and clean. The room was also very clean. I was impressed with the fact that because I was at a conference they gave me 10% off a meal at the Embers restaurant. I would recommend the Westin to anyone.
July 4, 2013
Rated 1 out of 5 by momof2 Was dissapointed
Was not informed of parking proceedures and price when I checked in. For the amout of money/points to stay here, internet should be complimentary in rooms. Had a late check out of 1 or 2 pm and housekeeping knocked and immediately walked in my room twice that morning. First time at 9, then again at 11. I felt very rushed to get out.
February 14, 2013
Rated 5 out of 5 by Suebee This hotel exceeded my expectations
Great experience! Excellent service and guest rooms. Guest rooms were roomy with more drawer and storage space than I expected. Three nights is usually the max I can deal with staying in a hotel. I stayed five and was just a tad bit sad to leave! The food was excellent, but I was very disappointed in the bar pricing. Too expensive.
January 11, 2013