Rated 4 out of 5 by Pmcadoo Never a bad stay
My only complaint was that my room was not ready when I arrived although I called that morning and was promised that it would be. Check in time was at 2pm however, I didn't get keys until 9pm.
July 21, 2014
Rated 4 out of 5 by 1tessa very nice place
My family was in town for a concert and this is the only hotel that had rooms available that was pet friendly. Very, very nice place. I would stay again! The staff was wonderful. The room was clean. Although the presentation of the food was a 5 in the restaurant it is pricey for the amount of food that you get.
November 7, 2012
Rated 5 out of 5 by GMP13 Great Stay at The Westin Charlotte!
I was so impressed with the property itself as a whole - extremely clean, beautiful and extremely comfortable. The staff was extremely courteous, friendly and helpful with providing assistance when needed. I would HIGHLY recommend this property.
June 30, 2014
Rated 5 out of 5 by Tracy70 Conveniently located near the Charlotte Convention Center
My annual mother's conference was held at the Charlotte Convention Center and mother members were able to stay at the Westin.
August 4, 2014
Rated 1 out of 5 by Hornets13 Was Very Disappointed in this Westin
We have always been pleased with Westin stays but this was very sub-par. From the check in and wait to the not cleaning our room during our stay to trying to depart was a disappointing experience. With all the hotels in the Charlotte area there are so many more to choose from that would give us a better stay.
April 29, 2013
Rated 5 out of 5 by VBU33 Set the standard as usual
The Westin Charlotte continued my usual expectation of the Westin/Starwood brand. Excellent service by the staff, and an extreme attention to detail made my family feel as if we never left home. Even though the property was incredibly busy, we were treated as if we were the only guests. In one word- superior.
May 6, 2013
Rated 5 out of 5 by leithnd The best of everythimg
This was by far the best hotel we have stayed in. Room was clean and comfortable, view from top floor was great and we were close to everything we needed.
July 29, 2014
Rated 5 out of 5 by AM08 Nice Hotel
We stayed here for an on-site conference. The rooms were comfortable and quiet and the front desk staff very helpful. The catered food was very good. I do wish the Starbucks was open more hours. Great job!
July 15, 2014
Rated 3 out of 5 by jbzspace330 Difficult to get a good night's sleep.
All normal conversation, whether from the room next door or from the hallway will make it very difficult to sleep. Bad design of the door between the rooms and the front door and it's 1 1/2 inch lower gap. Both doors let an incredible amount of noise. Also you can easily hear the person next door pee.
March 20, 2014
Rated 5 out of 5 by falcon1 interior layouts
The inside flowers, trees and seating along the waterside is fabulous!!!!
August 10, 2014
Rated 2 out of 5 by Monique55 Do Not Recommend
The bathroom nor the room was cleaned after the first night stay. I had to pick up cups, empty trash and remove dirty towels and washclothes. It was not an enjoyable stay because if the staff does not clean during my stay I can imagine they are not inclined to clean up when we are not registered.
April 15, 2014
Rated 3 out of 5 by Rebecca28 Great location
Hotel is located in a great spot.
However, the food and food services in the hotel were not up to the level of the rest of the hotel.
The only meal that was good was the awards banquet.
I ate in the ember grill and had some meals provided. Appetizers at hospitality suites were unimagnitive and repetitive.
March 28, 2013
Rated 1 out of 5 by sonali99 needs service improvement
Very disappointed, dirty carpets in our room, we asked for sheets and it took 1 hour, we called 3 times, we asked for a towel and it tool 1/2 hour….nice hotel, but terrible service.
July 21, 2014
Rated 2 out of 5 by Anne49 Needs improvement
Lobby bar cramped and lousy service; CBS not received on room TV, despite other channels coming in; disturbed its a pet-friendly hotel, considering it's a convention center, d'town hotel in a corporate town; exposed wiring from ceiling fixture.
June 25, 2014
Rated 1 out of 5 by Toy33 Stay at Westin
Hotel has great rooms but the parking cost $18 per day which is too costly.! You have to carry your luggage from the parking garage into hotel. No cart or help with luggage.
Nothing close by to eat, drink , or site seeing.
No breakfast for rooms that are upgraded or exective lounge for drinks and food.
August 25, 2012
Rated 3 out of 5 by Apb2148 Average
As nice as the hotel was suppose to be, it was not as good as some of the two star or three star hotels that I have stayed. We had to have a room re-cleaned after we arrived. The staff we very professional and helpful! The bed was not very comfortable and the bed seemed flimsy and made a lot of noise.
May 28, 2013
Rated 3 out of 5 by 1pirate New years well spent!
I great way to start the new year, the room needed a bit of attn, but however maid was very attentive, and heavnly we slept! A nice stay indeed-definite will stay at the westin downtown in charlotte, nc again, was dissappointed no Hot tub..but pool next day indoor was nice Heavenly Bed! Heavenly Stay!
January 3, 2013
Rated 4 out of 5 by Lolo14 Staff was exceptional
Stayed at hotel for conference. Staff was exceptional, food was very good. I was disappointed in the rooms as the carpet had multiple stains and the walls dirtty. It was hard to adjust the air in the rooms.
July 11, 2014
Rated 4 out of 5 by Welcagal Nice Stay
Beautiful Hotel. Comfortable Rooms. For the price of the room, in-room WiFi should be included. Restaurant a bit pricy but food was good.
July 29, 2014
Rated 3 out of 5 by jk2222 Customer Service is lacking
Very disappointed in the hotel staff. Took over 1 hr to check in. A hotel next to a convention center should be able to check people in with out long waits. Waited over 30 minutes on someone to help take our bags down and then we gave up and took them our selves. Nice Hotel but not staffed very well
March 25, 2013
Rated 5 out of 5 by Czardude I Absolutley Love this Hotel
I have been staying here for 7 years. When our son got married we booked a block of rooms everything was perect. The staff are genuinely caring and this must be because of the leadership of the GM Leo. My wife loves this hotel and my grand kids enjoy coming downtown for that heavenly experience
March 12, 2014
Rated 3 out of 5 by ggm2013 not worth the price
the hotel is OK, but there are much better ones in the uptown area, which are roomier, better appointed , better lighting etc in the bathrooms and much less expensive, with equally friendly staff. Parking/entry/exit was a nightmare due to construction, but poor management of that situation, as well
October 15, 2013
Rated 4 out of 5 by kir123 travele
smoking room safe did not work no coffee in room second day lots of hassles coffee shop people fabulous front desk great chececk I too long room care mediocore mjaids nice you need some help!!!!
July 14, 2014
Rated 5 out of 5 by Lou1028 The hotel
Staff was courteous and helpful. Room was great. Awesome shower! Gorgeous view of Charlotte, NC.
Location was perfect. It was on walking distance to restaurants and other places in downtown Charlotte. Wi Fi in several locations.was very convenient.
Easy to check in and out. A really plaeasant stay!
February 27, 2013
Rated 5 out of 5 by Jac27 Excellence All Around!!!
Excellence is the Word! The accommodations,the courteous staff and the check in and check out procedures are excellent!!
July 31, 2014
Rated 5 out of 5 by tadgreen Never Have Cold Water
I have stayed here on many occasions for business travel. Regardless of the room, the cold water is never cold. I hate brushing my teeth with warm water. Thankfully I get bottled water with my SPG membership as drinking the warm water wouldn't be preferable. When are you going to get this fixed???
June 29, 2013
Rated 1 out of 5 by surprisingdisappointed123 horrible service
THIS WAS THE WORSE EXPERIENCE EVER AT A HOTEL. LARGE CONVENTION IN TOWN AND STAFF WAS OBVIOUSLY NOT ADEQUATELY PREPARED. DID NOT RECEIVE ROOM REQUESTED AND NO ARRANGEMENGS WERE MADE TO ACCOMODATE.
July 13, 2014
Rated 5 out of 5 by min14 This hotel has great features
The hotel location was ideal for exploring Charlotte. We were able to walk to the downtown locations and were moments away from the freeway to explore outside the downtown Charlotte area.
July 15, 2014
Rated 5 out of 5 by Aaf1024 Luxury and value
Attended a large meeting here of 600+ people from across the U.S. Space and food were excellent. Couldn't be more impressed! This was the best meeting hotel I've stayed at in the last 10 years!
July 13, 2014
Rated 5 out of 5 by Blanche95 This hotel is classy
I thoroughly enjoyed my stay at the Westin. The staff was very friendly and professional and had a desire to provide assistance as needed. The room was beautiful and very comfortable!!!!!!!! I fell asleep as soon as my head hit the pillow. Looking forward to staying with you next year!!!
April 1, 2014