Rated 5 out of 5 by JaviSalazar Hotel exceeded my espectations
The hotel is located close to any tourist spot in Uptown. Really enjoyed the room and the staff was super-friendly. Will recommend the hotel to friends.
April 21, 2014
Rated 1 out of 5 by Ellen927 Not staffed to handle large conferences
Just returned from my stay at the Westin. The hotel was clean and beautiful. Check in is 4:00 pm but when I arrived for my Conference no rooms were available. Wait time was 2 hours or more. One couple had to miss their conference because they could not check in their room to shower and change their clothes. I missed my 2 hours of my meetings (that I paid for) because rooms were not ready. My room finally was ready at 9pm. I arrived in the hotel lobby at 2:15 pm. Waited for 30 minutes in line to check in, when I was told along with about 30 other people that we were in the wrong line. It was for the Starwood Preferred customers. This hotel should not advertise that it is a "Conference Hotel". They can't handle one. Won't be returning to the Westin Charlotte. I would add that I attend a conference every year in March, and my conference has been located in Charlotte for 15 out of 19 years.
March 26, 2013
Rated 5 out of 5 by Joan Perfect stay
We enjoyed our stay at the Westin. The staff was extremely helpful. For example we were there to attend a wedding and a staff member called a local beauty salon and booked me an apptmt to ha ve my hair done with only a few hours notice for the wedding that day. We chose your hotel as it said dog friendly and it certainly was, down to a cozy bed and dog bowls. We will choose Westins again. Al & Joan
March 25, 2013
Rated 4 out of 5 by Jack One thing for correction
I paid the valet $25 for a car wash and the next day it was not washed and the guys paid were not working to refund the payment.
Also, breakfast at 630 am was super slow. I ordered the granola, yogurt, and berries with coffee. With only 4 tables occupied it took 20 minutes to bring a plate with the items separated on it - pretty presentation but why so long when others were getting the buffet?
March 20, 2013
Rated 4 out of 5 by Steph52 Great location!
The location was great! You can walk to lots of restaurants and pubs! The bar at the Westin is very overpriced. Also a 5 star hotel does not make you pay for internet. I found that ridiculous! I refused to pay and simply walked to the Panera. Also I was very disappointed that the cleaners dump the recycling and trash all together. When I asked about this she said someone goes through it-I bet!
February 9, 2013
Rated 3 out of 5 by shelly111 restaurant and front desk need to get its act together
The rooms are nice and clean and comfortable, the people friendly, but the restaurant was not very good and the front desk could not figure out how to make sure that the breakfast free package was communicated to the restaurant, even after I specifically asked them to make sure that I wouldn't be charged, a huge charge still showed up on my bill. They clearly did not know what they were doing.
February 20, 2013
Rated 4 out of 5 by NRJ1 Charlotte 3/6-3/7
This was not one of my best experiences- I was in room 1427, the light on the desk had a broken switch which made it hard to operate. The bedside lamp shade was lose and the lamp itself was unplugged. The staff had forgotten to leave toiletries like mouthwash in the bathroom. Just felt a little below your normally great standards.
March 8, 2014
Rated 3 out of 5 by jbzspace330 Difficult to get a good night's sleep.
All normal conversation, whether from the room next door or from the hallway will make it very difficult to sleep. Bad design of the door between the rooms and the front door and it's 1 1/2 inch lower gap. Both doors let an incredible amount of noise. Also you can easily hear the person next door pee.
March 20, 2014
Rated 3 out of 5 by tadgreen Are you reading my survey responses?
I'll comment again, as I have before, but I have no idea if you're receiving this feedback. I don't get responses so who knows. But, here goes.
Again, brushed my teeth with warm water. Why can't you get your water regulated at this hotel so that the cold tap produces cold water?? This happens every time I'm there, regardless of the room.
There was no SPG recognition. Papers no longer delivered to my door in the morning? No free water in my room? I even left a message for management regarding this and got no response. It seems that all the housekeeping service does is make the bed each day. I just felt like a regular guest and if there is no SPG recognition or extra perks, there are a lot of other hotels in Charlotte I could stay at.
Each time I return to your hotel (which is pretty regular) my satisfaction is less and less. I hope you hear this and that you're paying attention to your customers.
August 10, 2013
Rated 4 out of 5 by sjfj It was great location
The partking fees were outrageous
I did not sleep a wink because fI was
over the roof area and those generators
kept me up all night.
The bed was hard as rocks, I have a backache as we speak, and I had to call
maintenance to fix the heat, cold air
was coming into the room and had to wear a blanket for an hour until the heat was fixed.
COULD NOT GO SWIMMING, THE ROOM WAS FREEZING....
February 3, 2013
Rated 5 out of 5 by DAGCSG Great Hotel-Attentive Staff
Beautiful hotel, great views, fantastic beds, and excellent staff. Perfect uptown location.
April 22, 2014
Rated 2 out of 5 by Jake3318 Not the usual Westin experience
Water pressure was low, and temperature did not get very hot in the room. Ordered room service, after over an hour I called and was told it would be another hour at least (told 45 mins originally). At least they canceled it for us. Cable tv did not function (cut in and out and was fuzzy). Not exactly worth nearly 300 a night..
All staff were very courteous and professional.
December 8, 2013
Rated 4 out of 5 by Gmilo Good not great
The hotel met my needs, there are other more expensive options downtown, but I cannot justify the additional expense. The staff was friendly and helpful, but basic room maintenance could have been better; the faucet was leaking, some towels were stained, the bathtub was not "sparkling". The gym is great, much better than those hotels were all the equipment is just crammed in there.
June 5, 2013
Rated 3 out of 5 by Kristen74 Never had shampoo!
I really really wanted to LOVE my experience, but it was the little things that keep me at a "meh". Pillow cases were left off, shampoo was never replaced. There were two of us in the room, so we needed it! I really enjoyed the lobby lounge and the waitstaff in the restaurant was great! Why won't I recommend? I only recommend when I know that the experience will be outstanding.
November 11, 2013
Rated 5 out of 5 by Heidi77 great hotel in a great location
in the center city of Charlotte the Westin has everything I needed. I used the restaurant, fitness center, bell services and the banquet/event staff. The banquet and housekeeping staff did a fabulous job transforming the ballroom from a late night event to our AV set up at 7:00 AM. Fantastic staff all the way around!
March 6, 2014
Rated 3 out of 5 by Shelly0903 DISAPPOINTED!!!!
Would only recommend for the bed. Love the bed. Attended a Conference and my room was given away because someone else had the same last name as I did. Went to the bar and the waitress literally ignored us for 45 minutes. Tried getting her attention and she ignored again. As soon as a couple walked in she literally went right over to them. Had to get manager involved in situation.
September 9, 2013
Rated 5 out of 5 by Dwayne339 Excellent hotel
Our 4 night stay at the Westin was very pleasant and we would certainly consider staying there again. Parking at check-in was a little challenging, but the staff intervened and took care of us. The amenities were quite nice and all the staff were cordial and helpful. Our room was clean, comfortable, and spacious and it was great to unwind in the lounge at the end of the day.
July 16, 2013
Rated 5 out of 5 by Czardude I Absolutley Love this Hotel
I have been staying here for 7 years. When our son got married we booked a block of rooms everything was perect. The staff are genuinely caring and this must be because of the leadership of the GM Leo. My wife loves this hotel and my grand kids enjoy coming downtown for that heavenly experience
March 12, 2014
Rated 2 out of 5 by ACN2013 Not too pleased
I was so unhappy with the front desk and the customer service from this hotel. The room service department was totally incompetent and the food was disgusting. Even though they took the charge off the bill, that was not the point. I expect great service and great food, especially at the amount they charge. I would never go back to this hotel. Not a good experience AT ALL!!
February 19, 2013
Rated 2 out of 5 by Revsds This hotel seemed great. The lobby and restaurant looked great. The food was good. The fitness room was good.
However the room had stained and frayed carpet. The floor was not vacuumed daily. There was a napkin dropped on Monday night by mistake. I noticed it the next day after the room was "cleaned." It was still there when I left. Also, one of the pillows from the bed was behind a chair, probably where it fell when the bed was made, and it was there two days later when I left.
September 7, 2013
Rated 3 out of 5 by DgillandNC This hotel was satisfactory
Most of the needs where met. The major problem I had was when I ordered room service. I made it perfectly clear that I did not want tomatoes on my sandwich and had the person on the phone confirm that it was not to be on the sandwich and when I got the sandwich it had tomatoes on it. It was a simple request that was confirmed and was not met. Bad Service in my opinion.
March 22, 2013
Rated 4 out of 5 by JerseyGirl23 Great Staff
I stayed at the Westin Charlotte during a trying family time. The facility is nice, rooms comfortable and clean, and the staff simply outstanding. The staff could not do enough to accomodate me. I would not however recommend the onsite restaruant for breakfast. The buffett food was just OK. From my perspective the value was just not there at $25 per person (19.99 ++).
January 14, 2013
Rated 5 out of 5 by Steve5291 Great
The hotel room was very comfortable and clean. The bed was good. The staff was very friendly and the food at the bar was incredible. The hotel is also walking distance to the NASCAR museum and Charlotte Convention center.
My only complaint was the TV and lack of channels, but I was able to watch my favorite show on my iPad with the high speed wireless in the room.
October 21, 2013
Rated 4 out of 5 by BizTravelerAtl Sleek and comfortable
This Westin is mostly brand new (i'll discount scratches on doors and bath tubs) and has great amenities (Starbucks coffee in rooms, comfortable beds, brand new shower accessories). The Westin workout room/gym is also nice and big! Only negative is the location - its a little far (7/8 blocks from the heart of uptown) but the Westin has shuttles to take care of that.
February 1, 2013
Rated 2 out of 5 by Outdated This hotel is outdated
Terrible stay. Would not recommend to anyone. Bathroom is too small, mold in bathroom, and carpet is stained. NOT worth $200.
April 14, 2014
Rated 3 out of 5 by Susan1977 Charging for Everything!
Overall, the hotel was nice enough, but I could not believe the added charges! Charging to print and charging for time at the business center computer is ridiculous. Charging for internet these days is ridiculous. I have never been to a hotel that charged for these normal accomodations.
However, giving back dollars for being green is nice. The food was also good.
October 21, 2013
Rated 4 out of 5 by Joe1145 Great hotel and staff; signature scent overwhelming
The hotel is very convenient, well staffed, and clean, with good amenities. The one challenge I had was the scent that they are pumping into the common areas. It was very strong and provoked an allergic reaction. Staff was apologetic but informed me that this is the Westin's signature scent. I can't imagine that I am the only person who has issues with this scent.
September 18, 2013
Rated 3 out of 5 by ThunderRunner2012 Marathon stay. Convenient but not great experience
We were in town for the thunder road marathon and chose this hotel for the proximity to the start and finish lines. It was very convenient, but not worth the price even with the group rate. There were several events going on at the same time and there were high school kids everywhere. We had to wait in line for 45 minutes to check in. No rooms with two beds and no cots, so two of us had to sleep on the floor on a bed made out of towels and blankets. Beer bottles under beds and in closet. Internet was not free in room, although you can go to the lobby and share the free area with dozens of teens. Most disappointing was the lukewarm shower. Would have loved a hot shower after the race.
We were only there for one night. Didnt eat in the restaurant, use the fitness ceter, or even turn on the tv. Perhaps this hotel would be better suited for someone staying several nights in need of more than just a place to sleep and shower.
November 20, 2012
Rated 4 out of 5 by platinumagain Overall Great - minor hiccup
Overall this Westin is like all others in that the rooms are nice, the bed heavenly, and the staff nice. There was one minor annoyance that prevents me from giving them a perfect score. I went to the business office to print a boarding pass. Had to sign on and pay a couple bucks in computer time to simply print a boarding pass! Come on, that's a bit over the top.
July 23, 2012
Rated 3 out of 5 by JohnnyCA Noisy room on 4th floor
Leo, this was my worst stay ever - not well rested at all because of noise outside my windows that appeared to be from your ventilation system. When I first checked into my room 424 I noticed the loud buzz immediately. However, I neglected to ask for another room assuming it would become 'white noise' to me and I would be able to ignore it. Boy, was I wrong.
March 14, 2013