Rated 5 out of 5 by Gregg7 More than just a Hotel - excellent and friendly service
Almost all 5 star hotels are basically the same. The one thing that differenciates the Bonaventure from it's competition is it's excellent customer service. We visit the Bonaventure quite often (6-7 times). Because of his friendly personality and commitmet to excellent service, we have become friends with Ken Lee on the Front Desk. When my wife and I are deciding which hotel to stay in during a visit to downtown LA we litterally say "Let's go to Ken's Hotel"
December 2, 2013
Rated 5 out of 5 by Happytraveller788 Excellent
It is not easy to take two young kids for a holiday. But the hotel is absolutely making our trip easier. Staff there are super friendly. Strong recommended!
November 29, 2013
Rated 5 out of 5 by tdog8 What a view!
From the time it was built (may years ago), I have always wanted to stay at this hotel. But I live in SoCal so there was really no reason. Until last month! A conference was held there and I stayed for two nights.
It was wonderful. The staff was helpful and friendly. The facilities were convenient. And the room was very comfortable!
I think the roundness of the architecture is just fun!
I hope to attend many more conferences at this location...
November 24, 2013
Rated 5 out of 5 by ADESQ Wonderful in every way
Good hotel to stay in for downtown LA. Great price, all class.
November 25, 2013
Rated 3 out of 5 by wdb3154 dirty dishes, scrimp on shampoo
I returned to my room at 6PM last Wednesday, and noticed a room service cart with someone's dinner remnants outside my door. At 8 AM THE NEXT MORNING that same cart, with the SAME FOOD, was still outside my door. Unacceptable. One two occasions, the shampoo bottles were not replaced the following day.
For the so called image of this hotel, I was quite unimpressed.
November 23, 2013
Rated 4 out of 5 by WestinLA Christine Banda is terrific
I stayed at the Westin during the 2-3 days without hot water that occured int he middle of October 2013. Christine despite all the chaos in the hotel was wonderful at understanding where I was coming from and treating me with such kindness and respect that humanized the whole experience for me. I am a loyal SPG member and always staying in Starwood hotels. After 2 days without hot water on a business conference meeting I might've changed my mind from ever staying with starwood again but thanks to Christine and her excellent customer service I have changed my mind. Thank you.
November 14, 2013
Rated 5 out of 5 by Paul425 great last minute stay
Very comfortable, nice lunch in the bar and great drinks.
November 21, 2013
Rated 5 out of 5 by Dina23 very cozy, love the room!
I wasn't sure in the beginning about selecting the hotel, after browsing the price and location, we decided to stay here and we loved it. check in was quick, even though there was a super long queue but we were able to get the shortcut.
room was upgraded to a suite, it was spacious, it was wonderful especially having a 3yo daughter who had fever at that time.
lobby is spacious with 3 or 4 towers so make sure you don't get lost.
location was good, in my opinion it was close enough to little tokyo where we had the best ramen, to the grove etc.
we truly felt comfortable staying here even though we thought it was a business not for family vacation, it turned out both sides are easily acceptable.
i would like to note, during check in Dora assisted us with the super fast check in. we are very happy with the service
ps; i noticed previous reviews were not replied by the hotel management, hopefully they will have the time to read the many wonderful reviews.
November 19, 2013