Rated 5 out of 5 by Heymone83 This hotel was very attentive to my needs.
The hotel was well prepared for my group of classmates for our super bowl/ bon voyage party. Thank you!!! .... We will be back, we had the best time!
February 11, 2013
Rated 5 out of 5 by Thankful224 Thank you
I fell quite ill during my stay in Los Angeles and had to extend my stay several times. The staff was extremely accommodating, helpful, and sincere.
December 8, 2012
Rated 4 out of 5 by FOURTUNE500DIRECTOR another great stay
This is my choice for overnight connections at LAX
Always fast checkins and checkout by friendly front desk agents. Nice bar and comfortable rooms.
February 11, 2013
Rated 3 out of 5 by Michael53 Hotel rooms are tired
The public areas of this hotel are good but the two rooms I saw were both tired and the Executive lounge was so disappointing I visited only once
March 3, 2013
Rated 4 out of 5 by Kaya1 Welcome to LA
Great location of the hotel, which has great access to the freeway. The hotel is very quiet from the outside noise, but still warm and welcoming.
January 29, 2013
Rated 4 out of 5 by Simon Great Hotel
Hotel is very good but Location to access to other restaurant and mall, a bit too far. Others no complaint. Daily Grill with excellent foods.
March 10, 2013
Rated 4 out of 5 by Bobbip Bed. Not comfortable
I am used to Westin beds being very comfortable -mine was not. Maybe it was old but the cushiony feeling was not there - very disappointing!!
October 9, 2012
Rated 4 out of 5 by StarOne326 Good value but...
...internet was very spotty. I was dropped off several times. Since this trip was for work having a solid internet connection very important.
July 21, 2012
Rated 5 out of 5 by Keithkw Great airport hotel at great price
Stayed here for one night, rooms are nicely sized, staff is EXCELLENT. Not much to complain about this hotel, and pricing is excellent!
May 2, 2013
Rated 5 out of 5 by Happytraveler1 Very pleased with The Westin
Excellent Service. People very friendly. Great food at the Grill restaurant. V ery pleased.
Near LAX. On the 9th floor and no plane noise.
November 25, 2012
Rated 5 out of 5 by Mariaw Perfection
THIS HOTEL IS BEAUTIFUL AND WELL MAINTAINED
THE SERVICE IS EXCELLENT
August 20, 2013
Rated 4 out of 5 by MIkey5025 This is a very nice hotel
The hotel is in a great location. The executive lounge should provide services over the weekend or at least provide water and beverage.
January 13, 2013
Rated 3 out of 5 by Lavoisier No hot water for shower
This is suppose to be a first class hotel. I cannot believe there was no hot water for a shower. Also, wi- fi should be complimentary..
October 11, 2012
Rated 5 out of 5 by Marcel62 Nice hotel with quality rooms!
When I need hotel for a quick stay in LA, I always look to the Westin. I know I will get a nice night of sleep.
June 27, 2013
Rated 1 out of 5 by TMF14 Dogs barking!
If you are on one side of the hotel, you will hear dogs barking from a pound. Ask to be moved!! 9 floors up and we could hear it!
December 31, 2012
Rated 2 out of 5 by AndyAZ Service needs work
No bill left under door. Then in the morning, the desk person couldn't get either of the printers to work. Not a good experience.
May 12, 2012
Rated 4 out of 5 by joerob35 Very convenient
Westin Lax is very convenient and comfortable.
August 26, 2013
Rated 4 out of 5 by sd92103 Great for layovers
If you are stuck at LAX over night, this is the place to stay. Nice and relaxing, plus meets Westin standards.
June 19, 2013
Rated 2 out of 5 by elilau2012 very bad
Looks Old , the room was so for for te elevator even we are premier , no signal on the TV, no inrernet cable , very sad
January 20, 2013
Rated 5 out of 5 by stev94 Enjoyed
Hotel is very close to the airport. Room with balcony overlooking city was perfect. Enjoyed dinner at the restaurant.
March 25, 2013
Rated 2 out of 5 by GuestWestin Internet
I paid $30USD to get Internet connection and it didn't work! I called 3 times to fix the problem and it wasn't solved.
October 28, 2012
Rated 5 out of 5 by FLAMINGO THIS HOTEL HAS GREAT ATMOSPHERE
IT WAS MY PLEASURE TO STAY IN WESTIN LOS ANGELES, WHERE I GOT 5 STAR CUSTOMER SERVICE.
July 16, 2013
Rated 2 out of 5 by Leonel Somewhat disappointed
It's the second time I stay at the hotel this month. My first experience last week was not great, but I tend to not judge on first impressions, so I decided to give it a second chance.
PROS: The hotel is nice, the rooms are clean, nice towels, fridge stocked, and the staff is helpful.
CONS: the hotel charges an additional $25 for parking (YES, $25!). If you decide not to pay the $25, then you'd have to pay parking any time you drive out of the lot. Regular unpaid TV channels did not work (first or second visit) unless you pay for what you want to watch. I called room service and there was no answer; had to call several times until someone finally answered. Last week, we asked for a knife, and it was delivered to us after three calls and 1 hour. They charge for Internet; they basically charge for anything in the room outside a complimentary coffee and tea. Additionally, I forgot my sandals in the room when we checking out. A couple of hours later, I called to ask about the sandals, and they said the sandals were not found in the room. Just a little disappointed to hear that.
I expected a little more from a name like Westin. I don't think I will be visiting them a 3rd time.
May 13, 2013
Rated 3 out of 5 by 1277 No Plat Upgrade
I got an accessible room even though the SPG app showed regular rooms available I even asked still no upgrade.
April 10, 2013
Rated 4 out of 5 by Westinreview A good value
Overall, a good value............................................................................................
October 8, 2012
Rated 5 out of 5 by Mikefllaw Recent stay
Everything you need in a hotel and more. Clean, great bed, and convenient to airport and expressways to downtown.
October 13, 2012
Rated 3 out of 5 by Chang1 Great Hotel for Short-term Travelers
The Hotel is great for short-term travelers. Amenities are vast. Price is good for the room, the locale, the availability of food places, and general comfort. The a/c in the room works well. Good selection of TV channels. Desk is a good size for business travel. However, the rooms are dated and even though the furniture seems contemporary, the lack of upkeep shows the wear, tear and stains on the desk chair, the two-seater couch, its cushion and the carpet. The bathroom was a big disappointment. Needs overall upgrading badly and just felt dirty. Even though the bathroom has been given updated fixtures, they look dirty and the shower-head is an expensive attachment to an old and ugly tub. The housekeeping staff shows up late to clean the room and the bedding was never changed. The carpet was not vacuumed and the desk top was never dusted or cleaned. I knew this because I would come back to the room to find that my protein powder that I had dropped was still on the desk and floor. So, I cleaned it. However, the overall staff is very friendly. The in-room dining is excellent, even though the prices are very high. The quality and quantity of the food coming from the Daily Grill was very good. I had no choice but to visit the gift shop for some water; the gift shop is extremely expensive.
Parking is extremely expensive. The pool is fine for a quick dip. Nothing fancy. Good hotel for an in-and-out traveler.
September 30, 2013
Rated 4 out of 5 by cogo Nice place and convenient location
Nice hotel, convenient location and friendly staff.
August 11, 2013
Rated 5 out of 5 by Hugh83 Outstanding
Our stay with you on our trip from Honolulu to home in Florida was outstanding in all respects. Thank you.
March 3, 2013
Rated 5 out of 5 by lczikowsky I enjoyed my stay.
The staff were all very helpful and pleasant. I have a most enjoyable stay.
July 16, 2013