Rated 2 out of 5 by PARO Needs work
Long female hair found by sink.
Wet urine beneath toilet seat.
No soap or shampoo in bath/shower.
Carpet rippled throughout room.
Breakthrough A/C noise from rooms above and below disturbed sleep.
June 5, 2013
Rated 5 out of 5 by Qwovadis Nice Experience
GREAT HEAVENLY beds nice staff and rooms Westin our favorite hotels at a great price point. Room had a mildew smell that cleared quickly with runnung AC. We will return next time we visit Atlanta.
April 21, 2013
Rated 5 out of 5 by Juneau3111 Enjoyed every aspect of this hotel
I enjoyed everything about this hotel. Rooms and amenities were very nice. The resturant and bar served very good and affordable food. All the hotel personnel were very friendly and accomondating.
October 21, 2012
Rated 3 out of 5 by DB30 Not typical Weston
Very disappointing. Wife always prefers Weston. This facility was no better than any average hotel. Palio restaurant was absolutely the worst dinner of our stay in Atlanta. Poor food and service.
May 14, 2013
Rated 5 out of 5 by MDSNurse The room gets a little muggy at times.
Beautiful rooms, however while showering the winds in the bedrooms becomes foggy due to the steam coming from bathroom during showers. Just a little more air flow to the room clears this problem.
January 7, 2013
Rated 5 out of 5 by Fearful2 Cato rocks!
Needed assistance getting to airport to pick up my son LATE at night. On his way home, Cato took the bus with me to the airport and walked me to where i needed to be! first rate customer service!
July 16, 2012
Rated 5 out of 5 by Suba Atlanta Airport Hotel
This is one of my favorite hotels to stay at when I'm in Atlanta for business. The staff is very friendly, my additional room requests are met and I love the white tea hotel amenities.
October 25, 2013
Rated 5 out of 5 by jj23 Enjoyed my stay
The hotel met expectations. The staff was very friendly and helpful.
I was nervous about staying b/c the hotel is close to the airport but there was no airport noise and the room was very clean.
June 18, 2012
Rated 4 out of 5 by DJcRuss2 Very attentive and helpful staff
The property is very much in line with the brand's standards. The staff is attentive, helpful and accommodating. Yuki in particular stood out. Thank you all for your service and quality.
October 7, 2013
Rated 4 out of 5 by Thumper Great Airport and Business Hotel
Stayed here one night on business. Check-in was smooth, the front desk was helpful, and apologetic that they couldn't upgrade me, the hotel seemed very full so I didn't mind. My room was great. Everything was clean, modern, and functional. Had plenty of power ports to be able to work in the room. The meeting spaces were pretty nice and easy to get to. The only issue is that management let the company working on the elevators shut down all 4 at once to do testing and repairs, instead of doing them bank by bank. (2 at a time). So for about an hr or 2 in the middle of the day, everyone had to take the stairs or the service elevator, which was rapidly put out of commission for the same reasons. I didn't think it would cause that much havoc, but apparently they did this right at the afternoon rush hours. I didn't mind having to hike 7 flights of stairs a couple times, but I could see how someone who had mobility issues might have been put off. The staff's attempts to be helpful during this period was fairly effective.
Summary. Great location, great staff, great room, nice enough breakfast lounge.
March 26, 2012
Rated 5 out of 5 by ChitownLady Very Nice and Comfortable
I stayed here for a meeting and it was fabulous! The Hotel was very clean and comfortable. I love the Westin Hotels. Keep your quality standards the same and I'll look for you in my travels.
July 6, 2012
Rated 3 out of 5 by diane7 check in
The check in at the Hotel was standard but the gentlemen checking me in at the starwood perferred line knew nothing. I asked several questions about Starwood program and he could not answer
October 20, 2012
Rated 5 out of 5 by Terbia31 Wonderful Staff
Was greeted with a smile at the front desk, check in was quick and easy - room was clean - overall hotel has great atmosphere. Will stay again on my next business trip.
November 18, 2013
Rated 3 out of 5 by Atsuko65 The shower was cold.
After having a full day in airports with flight cancellations, my family and I were looking forward to a hot shower. The shower was luke warm. The engineer came to fix but was unable to.
February 25, 2013
Rated 5 out of 5 by Nancy Westin - always the best
I've always enjoyed my stay at any Westin, this was my first at the Atlanta Airport Hotel. The noise was minimal, there was 1 plane that I heard of at 11:30PM, but all was pretty quiet.
February 3, 2013
Rated 5 out of 5 by Angel1 This hotel was exceptional in all amenities
My family and I appreciated the hotel amenities from check-in to check-out. Having our pet on-site also made in convenient too. The staff personnel, in all areas, hospitality was great.
July 4, 2012
Rated 5 out of 5 by PatMc True to the Westin chain
I have had the opportunity to stay at other Westin properties and again I had an enjoyable stay! Comfort and cleanliness which is precisely what one wants when away from their own home.
September 24, 2012
Rated 5 out of 5 by kino97 Quick, restful visit
We arrived late and left early the next morning. Registration was quick. The room was ready and quiet. Beds were comfortable. Quick check-out. Convenient airport shuttles. Great place.
November 11, 2012
Rated 3 out of 5 Hotel Guest
Really need to do something about the food. How much Catfish could one person eat.
January 21, 2014
Rated 3 out of 5 by 8888 A very avergae Westin
Have now stayed here twice in the past couple of months on business. The hotel is very worn and dated. Self parking is $12 per day which was not disclosed to me until I checked in.
June 13, 2012
Rated 5 out of 5 by ANicholas Atlanta Westin Airport
Great hotel value!
Excellent business location. Easy access. Very fresh bedrooms.
Food menu is interesting - 7pt of 10.
Purchase via Priceline regularly for excellent price value.
December 20, 2011
Rated 4 out of 5 by cen274 Noise room
Our guest in room 319 got home at 2:30 am drunk. Could hear everyting trough the walls Have stayed in better hotels with wall sounding. Door staff was very pleaseant and helpfull
April 8, 2013
Rated 5 out of 5 by dscnc Fantastic hotel!
Absolutely LOVED this hotel. The staff, from check in - to check out were terrific. The room was beautiful; very clean and very comfortable. Every rating above would be a 5 plus.
December 10, 2012
Rated 3 out of 5 by Notimpressed2012 Expensive
It was expensive for what my needs were. It's meant for visitors with money to blow. I prefer to stay where the breakfast is included in the price of the room and free parking.
December 12, 2012
Rated 5 out of 5 by CCI7 The hotel is close to everything we call ATL
This is a nice hotel for trips to Atlanta's sports venues and the downtown business district. There is easy access to several major roads heading to downtown and the airport.
August 12, 2013
Rated 3 out of 5 by Chicagollee Atlanta Westin
An average property that needs updating and mirror the others SPG property
January 20, 2014
Rated 3 out of 5 by Dncr Platinum members get nothing
No club lounge. The junior suite's ac and heat was next to the bed and sounded like a train coming in your room. Old exercise room
On a positive note, the staff was friendly
January 19, 2013
Rated 4 out of 5 by TBS28 customer service is questionable
stayed 2 nights and house keeping did not service the room; when we notified front desk, semed to be not concerned; finally, after 3 visits to room we got fresh towels, etc;
February 9, 2013
Rated 5 out of 5 by Romo Westin ATL 23 Sep 13
Nice room, great bed, and good fitness center. Complimentary water. Restaurant provided full breakfast buffet, reasonably priced. Airport shuttle about every 20 minutes.
September 5, 2013
Rated 4 out of 5 by cdp3655 Great Hotel...
Only drawback to this hotel is self parking. It is VERY difficult to get from the parking lot to the lobby with your bag in tow. No ramps and a million stairs to traverse.
January 31, 2013