Rated 2 out of 5 by Caro27 Dirty room
good location, great staff, very friendly, however my room was so dirty: hair in bath and dust all over the place, dirty carpet...! i checked the bed sheet and they were clearn! not up to Westin standard!
October 1, 2012
Rated 3 out of 5 by Mike2122 Not bad
While the hotel and its facilities are nice, the restaurant and bar were subpar. The food was way overpriced, and at-best average. Many of the menu items were not available either. Needs a club lounge
January 12, 2013
Rated 5 out of 5 by Devin Excellent Hotel Stay...
Mykel (I think that's the correct spelling), the front desk clerk was very friendly and helpful. The atmosphere of the hotel was very nice, and very clean. The room itself was clean and smelled great.
February 26, 2013
Rated 5 out of 5 by Patricia130 My 24hrs in ATL
From getting picked up at ATL by shuttle to my deep sleep followed by great breakfast, my business trip was very successful thanks to the ATL WESTIN.
February 25, 2014
Rated 3 out of 5 by JodellS Pretty Alright
Everything was pretty ok with the hotel except being woke up in the middle of the night by room service that I did not order. After beating on my door, they called me twice. They had the wrong room!
September 15, 2013
Rated 5 out of 5 by Pittsburgh0777 The Hotel has a great layout
I attended a meeting that used the theater seating. It was great. I liked the way everything was centrally located in the lobby and how open and airy the lobby is. Elevators were fast and responsive.
February 8, 2013
Rated 4 out of 5 by FatWally Convenient to airport with MARTA service available at airport.
Convenient to airport where MARTA service is available. Shuttle service to/from airport is great. Staff was very friendly and helpful. Room was quite comfortable. Great food in the Palio restaurant.
September 21, 2012
Rated 4 out of 5 by berna Good service and good atmosphere
The service was very good. There was always someone who could help and offered help when needed. I especially like the relaxing atmosphere with ample seating areas, a nice bar and restaurant spaces.
December 25, 2012
Rated 2 out of 5 by klw1999 This hotel runs at a slow pace.
I stayed here with a group and would not return. First, the house keeping was below par, the everything (especially bar and food service) was very slow. Also3 out of 5 treadmills were out of order.
February 11, 2013
Rated 2 out of 5 by PARO Needs work
Long female hair found by sink.
Wet urine beneath toilet seat.
No soap or shampoo in bath/shower.
Carpet rippled throughout room.
Breakthrough A/C noise from rooms above and below disturbed sleep.
June 5, 2013
Rated 5 out of 5 by Juneau3111 Enjoyed every aspect of this hotel
I enjoyed everything about this hotel. Rooms and amenities were very nice. The resturant and bar served very good and affordable food. All the hotel personnel were very friendly and accomondating.
October 21, 2012
Rated 5 out of 5 by Qwovadis Nice Experience
GREAT HEAVENLY beds nice staff and rooms Westin our favorite hotels at a great price point. Room had a mildew smell that cleared quickly with runnung AC. We will return next time we visit Atlanta.
April 21, 2013
Rated 3 out of 5 by DB30 Not typical Weston
Very disappointing. Wife always prefers Weston. This facility was no better than any average hotel. Palio restaurant was absolutely the worst dinner of our stay in Atlanta. Poor food and service.
May 14, 2013
Rated 5 out of 5 by Fearful2 Cato rocks!
Needed assistance getting to airport to pick up my son LATE at night. On his way home, Cato took the bus with me to the airport and walked me to where i needed to be! first rate customer service!
July 16, 2012
Rated 5 out of 5 by MDSNurse The room gets a little muggy at times.
Beautiful rooms, however while showering the winds in the bedrooms becomes foggy due to the steam coming from bathroom during showers. Just a little more air flow to the room clears this problem.
January 7, 2013
Rated 5 out of 5 by haj19 Very Professional and Helpful
We found that our stay at Westin was very professional, clean, and the staff was more than helpful in parking, check in, and check out. We would definitely stay again and recommend the Westin.
October 21, 2013
Rated 5 out of 5 by jj23 Enjoyed my stay
The hotel met expectations. The staff was very friendly and helpful.
I was nervous about staying b/c the hotel is close to the airport but there was no airport noise and the room was very clean.
June 18, 2012
Rated 4 out of 5 by buzymom53 Excellent staff
Staff was excellent and the room was clean and fresh.
April 3, 2014
Rated 4 out of 5 by Thumper Great Airport and Business Hotel
Stayed here one night on business. Check-in was smooth, the front desk was helpful, and apologetic that they couldn't upgrade me, the hotel seemed very full so I didn't mind. My room was great. Everything was clean, modern, and functional. Had plenty of power ports to be able to work in the room. The meeting spaces were pretty nice and easy to get to. The only issue is that management let the company working on the elevators shut down all 4 at once to do testing and repairs, instead of doing them bank by bank. (2 at a time). So for about an hr or 2 in the middle of the day, everyone had to take the stairs or the service elevator, which was rapidly put out of commission for the same reasons. I didn't think it would cause that much havoc, but apparently they did this right at the afternoon rush hours. I didn't mind having to hike 7 flights of stairs a couple times, but I could see how someone who had mobility issues might have been put off. The staff's attempts to be helpful during this period was fairly effective.
Summary. Great location, great staff, great room, nice enough breakfast lounge.
March 26, 2012
Rated 5 out of 5 by ChitownLady Very Nice and Comfortable
I stayed here for a meeting and it was fabulous! The Hotel was very clean and comfortable. I love the Westin Hotels. Keep your quality standards the same and I'll look for you in my travels.
July 6, 2012
Rated 3 out of 5 by diane7 check in
The check in at the Hotel was standard but the gentlemen checking me in at the starwood perferred line knew nothing. I asked several questions about Starwood program and he could not answer
October 20, 2012
Rated 4 out of 5 by DJcRuss2 Very attentive and helpful staff
The property is very much in line with the brand's standards. The staff is attentive, helpful and accommodating. Yuki in particular stood out. Thank you all for your service and quality.
October 7, 2013
Rated 5 out of 5 by Suba Atlanta Airport Hotel
This is one of my favorite hotels to stay at when I'm in Atlanta for business. The staff is very friendly, my additional room requests are met and I love the white tea hotel amenities.
October 25, 2013
Rated 3 out of 5 by Atsuko65 The shower was cold.
After having a full day in airports with flight cancellations, my family and I were looking forward to a hot shower. The shower was luke warm. The engineer came to fix but was unable to.
February 25, 2013
Rated 5 out of 5 by Angel1 This hotel was exceptional in all amenities
My family and I appreciated the hotel amenities from check-in to check-out. Having our pet on-site also made in convenient too. The staff personnel, in all areas, hospitality was great.
July 4, 2012
Rated 5 out of 5 by Nancy Westin - always the best
I've always enjoyed my stay at any Westin, this was my first at the Atlanta Airport Hotel. The noise was minimal, there was 1 plane that I heard of at 11:30PM, but all was pretty quiet.
February 3, 2013
Rated 5 out of 5 by PatMc True to the Westin chain
I have had the opportunity to stay at other Westin properties and again I had an enjoyable stay! Comfort and cleanliness which is precisely what one wants when away from their own home.
September 24, 2012
Rated 5 out of 5 by kino97 Quick, restful visit
We arrived late and left early the next morning. Registration was quick. The room was ready and quiet. Beds were comfortable. Quick check-out. Convenient airport shuttles. Great place.
November 11, 2012
Rated 3 out of 5 by 8888 A very avergae Westin
Have now stayed here twice in the past couple of months on business. The hotel is very worn and dated. Self parking is $12 per day which was not disclosed to me until I checked in.
June 13, 2012
Rated 5 out of 5 by Oscar18 GREAT STAFF
The hotel and staff were great... I can't wait to come back to the ATL.
March 23, 2014