Rated 5 out of 5 by 1111leilani Excellent Resort and facilities .
We come to Maui from Oahu often. We usually stay at another Starwood member resort which we love however we tried the Westin this time and our expectations were high. We were very impressed with the Westin . The room was nice and clean with comfortable bed. The facilities were excellent , pools, gym and restaurants . We will definetly be back to the Westin in the near future.
August 2, 2012
Rated 4 out of 5 by spring15 Great resort on Ka'anapali beach
This is the third time in ten years we have stayed at this resort, and more than likely will be back in the future. The only complaint we have with the resort would be the buffet breakfast. The breakfast was very over priced for what you received. There poolside grill and restaurant was very good and priced fair. Every staff member of the westin was professional with smiles.
November 12, 2012
Rated 5 out of 5 by LandS Awesome Honeymoon Hotel!
My fiance and I went to Maui for our honeymoon. The Westin treated us really well and even provided complimentary upgrades to make our stay even better. We really enjoyed staying here and recommend this hotel to anyone going to Maui!!!!
The one negative thing I will say is that the brunch buffet is very expensive and it would be nice if it was discounted for hotel members.
October 13, 2012
Rated 4 out of 5 by eyc7889 Maui Birthday
Took the family to Maui for birthday. Brother in law is Platinum member and got us some good rooms. Got a birthday cake that was excellent! Thank you Westin for the delicious cake! Facilities were a child's dream with the huge pool and waterplay options. Beach is one of the best we have been to, not too many people, sand is fine and beautiful. Not much for snorkeling but great for boarding and just floating. Ono Grill and Tropica were decent. Adjacent to Whaler's Village which provided good alternatives in Hula Grill and Leilani's. Spa was very enjoyable, wife had best deep tissue massage by Michelle, she couldn't stop complimenting her skills. Only gripe was that the housekeeping staff didn't clean our room well one day, and completely missed the adjoining room on the same date. Came back and cleaned it after we called. AC was a bit malfunctioning... had to set it at 67 to feel cool... it was like 75 in there...
July 14, 2013
Rated 4 out of 5 by FLSL fantastic hotel
This hotel is great. The pool is a dream for kids. The little place to eat by the pool is quite good and very reasonable for Hawaii. The beach is nice. Rooms have a nice "bar" area and a fridge. Nice for staying several days. Hit the grocery down the street and have snacks to take for day excursions. There are neat activities for kids, including ukulele lessons. The only negatives I had were related to hotel staff and being a gold member. I didn't feel valued to be one and was pretty irritated that they wouldn't allow us to check out at 1 pm instead of 11. I finally convinced them to let me check out late to ONE of my two connecting rooms. Funny that no one came to clean the other one before we left, so clearly they did NOT need to have me vacate it. In general the staff was not that friendly at the front desk, but the other staff was great. Parking is tight and sometimes hard to find if you don't want to valet.
December 19, 2011
Rated 3 out of 5 by SW2013 Great location, good facilities, decent rooms
We stayed here for 8 days and 7 nights for our honeymoon in May/June 2013. The location is great; Whalers Village, beach access, restaurants, activities, etc. are all within walking distance. The facilities are good; we enjoyed the multiple pools, Ono's Grill and the overall layout of the resort. The Polynesian Luau was disappointing and the Tropica Restaurant was overpriced and under-delivered. The couples massage at the Heavenly Spa was great though! The rooms are clean but the walls are so thin you can hear every word and movement of your neighbors; this was the only downfall but a major frustration. We were upgraded to an ocean view room and greeted with fruit, cheese and champagne. We also received 2 complimentary breakfast buffets each day of our stay and a $250 resort credit as part of our booked honeymoon package, which was great deal! Overall, this was a wonderful place to stay for our first trip to Maui!
June 5, 2013
Rated 2 out of 5 by AZKim Not my usual great Westin experience
We'd booked a Thursday and Friday night at the hotel, Saturday being the day we checked into our Starwood timeshare a couple miles north. After having been up for almost 24 hours, we looked forward to a shower, quick dinner, and rest. I had no reason to doubt my experience at this Westin would be any less wonderful than my other hotel and timeshare experiences. Oh my.
We were 'upgraded' to the Ocean Tower. Great view. However, the carpet had huge rolls, the kind on which you are destined to trip. The elevator noise was very loud. Husband took a shower first, but the tub did not drain. Not wanting to get into dirty water up to my calves, I asked husband to call down to maintenance. The phone did not work and he had to call on his cell phone. I went to sit on the sofa, but decided this was not a good idea since the once pale gold upholstery looked as though it had not been cleaned for a long, long time. The plumber came and after 40 minutes of listening to his drill and smelling oil, we'd had enough. We were moved, but to the same tower. Not good~ but better. We learned all other towers have been renovated. We are supposed to return in three weeks. I told husband I would rather fly home early. So disappointing~
February 9, 2014
Rated 4 out of 5 by Pierre65 Summer Vacation
I had a very bad experience with the reservation manager Jeff, He was very rude and arrogant. His customer Service skill need to be refreshed with additional training. Upper management needs to keep better tabs on their managers. The Hotel is very beautiful and housekeeping performed and excellant job on room cleanliness. I would rate check in reservations poorly.
August 20, 2013
Rated 5 out of 5 by Yogi12 Hawaii
This hotel has fab rooms with vistas that are stunning. The staff goes way beyond normal to anticipate your needs. As a Platinum SPG member I've stayed in starwood hotels all over the world and this one rates at or near the top in all areas.
January 13, 2014
Rated 5 out of 5 by EllieMae7921 Beautiful and everyone is so helpful and friendly.
The grounds are beyond beautiful. Anywhere you look, there is a stunning sight. Not contrived, not "hotel-like" but the natural beauty of Hawaii. The staff, from the front desk to the maids to the waiters are without an exception, kind, friendly and dedicated to making every aspect of your stay enjoyable. I would recommend this Paradise to everyone and anyone.
March 3, 2013
Rated 3 out of 5 by EB320 Excellent facility and location but...
Wonderful place for a vacation. Extreme patience is required with front counter staff as the lines up can be a long wait even when there is only a few in line. Improvements over the week of my stay as rope lines were added. Over time and with training, hopefully this will be fixed as it certainly does not represent of what I am used to with the Westing brand.
June 1, 2013
Rated 3 out of 5 by sslucas10 I was a little disappointed in my stay this time
We were disappointed by the state of the rooms this time - the first room was VERY shabby, the duvet was stained and the room had a funky smell. The second room we stayed in seemed a little fresher, but was still tired. . I am happy to hear that you are doing renovations. Until they are complete- I cannot imagine recommending this hotel to any of my friends.
March 11, 2013
Rated 3 out of 5 by Steve7143 The hotel has great service
The bed was not very comfortable and the hotel had to put a board under the mattress. Not something I expected to deal with while staying at a Westin. There was also a renovation being completed during our stay, which at times the noise from the construction became annoying when we were trying to spend time in our room at times during the afternoon.
September 27, 2013
Rated 5 out of 5 by mjlgls perfect all in one resort
my daughter and i really enjoyed our stay here.Our oceanfront room w/balcony was a perfect place to enjoy room service dinner,enjoy the sunset and action on the beach below when we wanted to just relax after a busy day.The staff was very responsive to our needs and the hotel location had immediate access to the beach&shopping -nice exercise facility too!
May 18, 2013
Rated 4 out of 5 by KellyD Great beds; stunning wrap around lagoon
Overall enjoyed our stay at the hotel and it's amenities and most of the employees were nice, but I had an issue with mail delivery that came to the hotel but was not delivered to me until two days later even though I repeatedly asked them to check the mail room, they did not. Also a little glitch with Starpoints redemption but it was quickly rectified.
June 6, 2013
Rated 5 out of 5 by Hawaii1 Great Holiday Experience
Large room, well appointed with beautiful ocean view. The large pool complex is fantastic - use the top level Adult pool if you don't want kids around - Best beach and love the location - walk to shopping center next door with excellent shops and restaurants. Our fourth trip to Maui and first time staying at Westin. This is our hotel choice from now on.
December 4, 2012
Rated 4 out of 5 by MandarinNYC The Good, The Bad and The Unfortunate
This was my second time at this hotel and unfortunately, it has gone a bit downhill. The facilities are beautiful, the location is very convenient and optimally offers access to Maui's gorgeous beaches and generally the staff are helpful and friendly. That said, we had quite a few problems including being placed right next to the elevator, which you can hear each time it passes, a tub that didn't drain, the hotel allowed over $700 of someone else's activities to be charged to our room and on our last day, the lock on the door broke and took over 45 minutes to repair (with us locked out as we should have been traveling to the airport). For the first seven nights of our stay, our complaints were met with indifference and it was not until the 8th day of our stay that management reached out to us and offered an upgraded room. Hopefully the hotel will work on the kinks, especially in responding to "valued guests" sooner rather than later.
September 10, 2012
Rated 5 out of 5 by newlyweds12 Great Location, Great Hotel
The hotel was absolutely amazing! It was located in the best part of Maui. There were so many things to do in the area. We loved the giant pond in the lobby area. The pool was amazing. The beach was awesome. The view from our room was breathtaking. Me new wife loved the spa. Everything about the hotel was great. We would definitely stay here again.
December 2, 2012
Rated 4 out of 5 by 1Seattle Staff Excellent, Bath Room not so good.
Same excellent Westin staff regardless of city. Great job! Older facility has not been recently updated. Sheets on my bed were changed from the from the soft all cotton smooth stuff to the scratchy cotton mixed. Bathroom had a leaky ceiling with mold. My wife's nose found this one. Did not call the desk, as moving rooms with kids is a big hassle.
December 20, 2012
Rated 5 out of 5 by tamtam16 Outstanding Experience
We were at The Westin Maui to celebrate our 25th anniversary and our birthdays. We received leis upon check-in. After we arrived at our room, we were surprised with a birthday cake. We also received a free bottle of champagne for our anniversary. The housekeeping staff did a great job of cleaning the room. The entire stay was wonderful!
September 23, 2013
Rated 4 out of 5 by Beno13 Great hotel, bed needed work
The grounds and staff were wonderful, the room was clean and we loved our stay. I will say that the time spent sleeping, these were by far the worst Westin beds I have slept on, it was surprising compared to all my previous Westin stays. Also, attempting to provide clean service, the evening check ignored the DND sign, knocking several times.
February 20, 2013
Rated 4 out of 5 by kevbot Good Stay
I had trouble applying suite night awards to my stay so I called my Platinum Concierge. She called the hotel for me and got me upgraded to a Premier Suite. I had three rooms and she was able to get the other two rooms upgraded to Premium Deluxe Ocean View Rooms. All three rooms were fantastic but the Suite really stood out. We had three balconies, a large living room, a large bedroom, and a fantastic bathroom with separate shower and tub.
I do not recommend the restaurant "Relish" for either breakfast or lunch. Neither meals were anything spectacular and there is much better food available locally. The platinum breakfast vouchers are good for the continental breakfast only and there is a $15 upcharge for the full breakfast. I should mention that the front desk agent was fantastic and agreed, upon my inquiry, to give my other two rooms platinum breakfast vouchers as well. That was much appreciated.
Towel cards are required to get towels from the towel desk and while I believe you are only allowed two, the front desk agent helping me gave me four cards per person including for the other rooms on my reservation with guests that were not platinum. We really appreciated that.
The pool bar had good happy hour specials daily. Don't expect much night life. Things die off in Kaanapali around 9:00-9:30.
February 8, 2014
Rated 3 out of 5 by MH1054 Great Location with OK service
I have stayed at this hotel on and off for 15 years and the service has slowly declined. Every time I went to the front desk the wait was at least 10 minutes and for check-in it was 45 minutes. The food is mediocre. This is a grat p[roperty in a fabulous location and it feels like the management is counting on that and not trying very hard.
March 9, 2013
Rated 4 out of 5 by Beth4665 Great location
Family had a wonderful time! Pool and beach staff had adequate access all week. No waits and plenty of seating options.
Was disappointed with front desk staff several times. Check in and check out was lengthy waits . Not staffed adequately for efficient experience.
December 22, 2013
Rated 5 out of 5 by Crin the grounds were breath taking
from the minute you step into the lobby and see beyond, with the ocean as the backdrop, the view was majestic and breathtaking. After a very long flight, it's nice to be greeted with such warmth and appreciation. by the hotel's well chosen staff.
There was no disappointment or let down with this property. It was hard to leave
October 12, 2013
Rated 3 out of 5 by Brenee Three star
A nice hotel but for price it needs updating. Seems you need to ask frequently to have your room cleaned as they are very late attending to the rooms. the housekeepers do a nice job but have too many rooms. They stick to ONLY their rooms assigned also. Need new carpet walls sliding doors etc..overall rennovation of the hotel guest areas
September 25, 2012
Rated 3 out of 5 by London Beautiful property but tired rooms
It was a beautiful property with great pools but the rooms were really tired and certainly did not reflect the standards of a Westin property. The rooms were incredibly cramped and certain areas had clearly not been cleaned well in a long time as there was dust build up. The rooms did not reflect the rates charged.
I also had a negative experience at the spa. I was shown my locker and bathrobe and given slippers to wear. At the end of my time in the spa I put my hand in the pocket of the robe I was wearing and found someone else's receipt for their services that day. That was really gross given I was naked under my robe and assumed the last person who wore it was as well. Upon leaving I discreetly told that person at the desk and she just gave me a simple "sorry about that". I would have expected more of a reaction given the hygiene issue here and the fact that I was being very kind by communicating this discreetly so other guests wouldn't hear it.
March 27, 2013
Rated 3 out of 5 by bjohn Nice Pool and Beach
The hotel met my expectations the staff fell to unsatisfactory in all areas other than cleaning staff. As a lifetime Platinum member this year, my wife is a 5 time platinum member this year we were both surprised by the treatment we received at this hotel based on experiences we have with staff at all other SPG locations in our travel
May 8, 2013
Rated 5 out of 5 by Dan63 The Best!
This by far is the best SPG property that I have stayed, this covers the property itself, the staff, and the restaurants.
Great job by everyone there!
January 21, 2014
Rated 3 out of 5 by Ninny67 Very disappointing
Apparently you are charged more for drinks during the weekend. Safe deposit box did not work at all during our stay. You do not get a discount on all the restaurants at the resort if you are a starwood spg member. Doesnt seem like enough staff around the pool, reservations and at starbucks. Very long queues. Pool is great and gym.
July 8, 2013