Rated 5 out of 5 by Keeper26 Great location in Boston
Must stay in the heart of Boston
February 17, 2014
Rated 4 out of 5 by cacti1 Boston stay
Parking price extremely high. Restaurant service slow. Had to signal receptionist that we were waiting for a table--waited 4-5 minutes before got attention --they were talking and paying no attention to customers !
September 12, 2013
Rated 5 out of 5 by rick05 Great Location
Easy/efficient check in. Platinum status recognized with a junior suite upgrade and late checkout offer (which we used). Very good breakfast. Only negatives: small bathroom & slamming doors. Would stay again.
October 10, 2013
Rated 5 out of 5 by Veedee Great Weekend Escape
We had a woderful weekend at the Westin Copley. Great room with an amazing view of the city. Shop at the mall and dinner/breakfast in the hotel. Highly recommend a weekend getaway at the Westin Copley..
November 4, 2013
Rated 3 out of 5 by rks18 Valet area staff needs serious improvement
The front desk staff is very good, but the valet/reception need some serious improvement.
This is the 1st and last impression when a guest leaves, and unfortunately this service needs to be improved drastically.
September 2, 2013
Rated 4 out of 5 by Jan1950 Comfort in a great location.
Visitors from Australia staying in New York wanting to explore Boston. Your hotel was perfect for comfort and convenience, located close to the historical sights and across the road from Amtrak "Back Bay" Station.
October 1, 2012
Rated 2 out of 5 by Zafar this hotel does not meet the crieteria of a Westin hotel
The door staff have no clue how to help a guest and give directions for any information or address.. neither they show any support or greetings for guest coming in or going out. very very average service at doors.
September 5, 2012
Rated 2 out of 5 by AmyLee24 Unfortunate Check-In Experience Ruined Entire Stay
I traveled here during a conference so prices were high. When I checked in with my colleague, the person checking me in informed me that they didn't have a room for me for my entire stay, and that they would have to move me mid-stay. She also suggested in front of my colleague who was being upgraded to a suite since they were out of rooms that I instead bunk up with her and sleep on her sleeper sofa. This was really awkward because then I had to refuse in front of my colleague and it was a really uncomfortable situation. Additionally, she didn't really even seem to apologize, but more just stated it like that's just the way it is and launched into some speech about how managing guest rooms are like putting together puzzle pieces. All I got from this conversation is that I was the least important between the other guest who apparently also booked my room at the same time. I feel like at the price we were paying for the rooms, that should be enough NOT to have to worry about the logistics of the hotel and their rooming situation. It seems to me that they shouldn't market a room as available (and allow someone to pay for it!) if it's indeed NOT available. When I said I wouldn't be around to move my stuff (because I was there on business and would be busy), she said they would be happy to move my stuff for me free of charge, like they were doing me a big favor. Not only was it really uncomfortable when I had to refuse to bunk up with my colleague, it was also a huge inconvenience because I had to repack all my stuff after getting ready the following morning, and take my valuables with me to the conference when I would have instead left in the safe.
March 19, 2014
Rated 5 out of 5 by NJM42 Great location, excellent hotel
My teen daughters and I decided last minute to come to Boston for a night. The hotel staff was helpful and accommodating. The room was perfectly clean and the beds truly were heavenly. We can't wait to come back!
August 14, 2012
Rated 3 out of 5 by CC2013 Westin Copley
The Heavenly bed is wonderful, otherwise you can get a lot more for your money at another hotel. They charge for you to print a boarding pass, they charge for internet, there is no breakfast except for meetings.
April 8, 2013
Rated 5 out of 5 by Jaja171 Great location and great view
The room was great - large enough for the four of us. Beds were comfortable and the room had a spectacular view of the Charles River. Breakfast buffet was a great deal for the kids. I would definitely come back.
October 7, 2012
Rated 4 out of 5 by DrNorma2 great hotel. cable tv options need work
I enjoyed my stay at this hotel for a conference but was disappointed not to be able to watch my favorite cable TV. There was FOX and CNN but no MSNBC. Very disappointing. I couldn't wait to leave.
October 28, 2013
Rated 5 out of 5 by PamelaPhD MLA Conference 2013
Excellent staff and facilities. There was a little construction going on, but the staff was so courteous and conscientious that I felt right at home--where I often have several works in progress going on!
August 5, 2013
Rated 5 out of 5 by MO95 This is a great choice for a conference
I stayed here for a conference Nov 15-18 and was impressed with the facility. The rooms were nice, the beds very comfortable, the conference rooms and lobby area very conducive for large numbers of people.
November 21, 2012
Rated 4 out of 5 by Love2travelSA Wonderful views
High floor rooms have great views. Rooms nice and big. Great location.
February 4, 2014
Rated 4 out of 5 by VV75 Overall, met all my expectations.
Excellent locations with nearby restaurants, shopping, and local attractions. Staff was excellent. Parking a little bit pricey for overnight parking and the bathroom for junior suite was a bit too small.
September 7, 2012
Rated 5 out of 5 by 12mm Service outstanding
The hotel was great and the location ideal for getting around. Frank at concierge was wonderful - arranged tickets and dinner reservations for a family of four with such ease. Made our stay special.
October 3, 2012
Rated 5 out of 5 by kathdenk Great location
Awesome experience at this hotel. Love the location, ease of getting there, proximity to so much of Boston that is fun!
January 15, 2014
Rated 5 out of 5 by BusinessTraveler247 Amazing Views, peaceful sleep
This luxury hotel cost me less than many of the surrounding, provided me with an amazing city view, and remained peaceful and calming through Hurricane Sandy. I am definitely staying here again.
November 1, 2012
Rated 5 out of 5 by Ior54 Great stay!
This hotel was flawless. The staff went out of their way to check us in early, then provided us with a fabulous view, delicious beds and excellent assistance at the concierge desk. Thank you!!!!
August 8, 2012
Rated 5 out of 5 by Nan1978 Excellent Visit
Being a SPG, I have stayed at several Westin Hotels and Resorts. The Boston Westin ranked at the very top! Thank you for an enjoyable visit. My husband and I will be back!
November 25, 2013
Rated 5 out of 5 by JRJwinterberry Great Location in the winter
Walk to almost everything indoors, restaurant, shops. Short walk to Best movie theatre (amc) in Boston, best Sunday Brunch ever at Towne, reasonably priced!
December 16, 2013
Rated 4 out of 5 by George1000 Poor Food
It is a great hotel but I was stunned by how poor was my room service food. I ordered a philly chees esteak sandwich...most of the sandwich was just the bread and nothing else. It was terrible.
May 21, 2012
Rated 5 out of 5 by Llama63 Love the Boston Copley Place
Great hotel. Wonderful staff and event location. Food very good for conference as well.
January 24, 2014
Rated 5 out of 5 by wenders Great Stay
Was here for worked and especially liked that I could walk to the office without stepping outside. That way I was able to stay cool.
Breakfast at the hotel restaurant was also pretty good.
April 25, 2012
Rated 4 out of 5 by Dave60 Great service
The service from the desk staff was great.
We arrived after an early flight very jet lagged. The desk staff got us into a room at 10:am when the hotel was full. It was greatly appriciated.
October 24, 2012
Rated 2 out of 5 by aoneRN Hotel could have more amenities
For a Westin, there were few amenities. No Swimming pool, no bottled water in gym. No apples at check-in. Poor answering service when calling desk. Did like concierge desk person - helpful
March 27, 2012
Rated 5 out of 5 by Goldie62 Need more mirrors
Instead of picture over desk, why not a mirror?
When you have more than one woman in room, not enough mirrors.
Room was great, beautiful view of downtown
Boston and Charles River.
October 1, 2013
Rated 5 out of 5 by StevenM27 Location Location Location
Not only is the location perfect but this property is very well managed and maintained. The staff are trained to accommodate guests needs. Clearly, we plan to stay again at this hotel.
November 28, 2012
Rated 5 out of 5 by CillaBBoston Extremely pleased with stay
The room was comfortable and clean, and very well set up with outlets, and amenities. Eco-friendly, and the staff were all above average helpful.
December 16, 2013