Rated 3 out of 5 by RajSG Room Cleanliness
My room was not cleaned for the first two days of my stay. I understand the green initiatives and support that. I can use the same bed linens but I do expect that the house keeping would at least make the bed once a day. It is very disturbing to find after return from a day's work a room with untidy bed and uncleaned bathroom.There were two 5$ vouchers. I did not ask for them and have not used them during my stay.
June 23, 2013
Rated 5 out of 5 by Aly13 Great location in downtown Seattle
I attended a conference at this hotel and was impressed with my room which was comfortable and roomy enough to have colleagues stop by. I found the room quieter than most in downtown locations and the staff was friendly and helpful. I was pleased to find that this hotel offered guests a 'green choice' to decline daily housekeeping to conserve energy and water in exchange for a $5 hotel voucher. Nice Seattle touch!
December 11, 2012
Rated 1 out of 5 by harris44 ELEVATORS
My family and I had 3 rms in July for 2 nights. The hotel was full and at least 2 elevators were not working. We waited for 45 minutes the first night for the elevator and the average wait was at least 10 minutes. It was a very good way to put a damper on the cruise we were about to embark on. No one at the hotle apologized or offered anything as compensation for the mess. We were VERY disappointed in this hotel.
August 6, 2012
Rated 3 out of 5 by Sh14 Had higher expectation's
Reserved a Deluxe Room w/Water view for our Anniversary. Received a room with a view of buildings. My husband went down and asked why when we had confirmation of a water view and they had no more. We checked in at 3:00 the first time. They moved us to a room with partial water view. The Staff who helped after we complained was nice and took care of us, but to have this happen to begin with...we were disappointed.
July 1, 2013
Rated 5 out of 5 by Ibby Loved the staff's responsiveness
My wife and I loved the helpful attitude of all the staff members with whom we interacted, from the bell folks, the reception desk, the concierge, the Express Service. Everyone was helpful and courteous. We would definitely stay there again.
July 15, 2014
Rated 1 out of 5 by Bobbie1959 Will NOT stay at this hotel again
Disaster starting with checkin. I was told by the employee checking me in; " our rooms are weighted and if you remove anything, we'll know" what a rude statement to make to welcome a guest. Then I had a letter on the desk, telling me that the maintenance crew would need access to my room 8-5 regardless of my "do not disturb" sign being out. Then the 7th floor down elevator button was out of order. Terrible stay.
June 24, 2013
Rated 5 out of 5 by Safiro Great Accomodations
The accommodations were great, everything was in order and the front desk staff was extremely helpful as I had some issues with my bill and payments. They were corrected to my satisfaction after much work on the front desk staff's behalf.
July 16, 2014
Rated 4 out of 5 by Secret Westin Seattle Stay Feb. , 2014
Nice Hotel ! We had a beautiful view of the Space Needle and Harbour, especially spectacular at night.
Great location, close to shops and great restaurants.
Only thing we didn't like was the amount of chlorine used in the Hot tub. Hurt all of our eyes and we had to get out, both days we were there.
Staff friendly and courteous , eager to help.
Didn't feel any special recognition for being a SPG member.
March 1, 2014
Rated 5 out of 5 by Deb701 A wonderful weekend
We spend a long weekend in Seattle to see the tourist attractions, and choose the Westin over the other hotels, and this is why we would return!
•The light rail transported us from and to the airport (a block away from the hotel)
•Arriving at the hotel, we were greeted as royalty
•The staff went out of their way to ensure we would be on the same floor
•Our rooms were clean
•The gym was great
•The food was great
June 10, 2013
Rated 5 out of 5 by impressed smooth all around
Check in process very smooth. staff friendly and professional at front desk. 5 stars for them. Checkout fine except all I wanted to ask outside at the bell desk/doorman was where the airporter picked up. Bell staff talking amongst themselves. I was able to make eye contract with some of them but they didn't acknowledge and kept talking amongst themselves. Stood in line at the Belldesk just to ask the question.
March 19, 2013
Rated 2 out of 5 by Jerry73 The hotel has poor features
Not what a top line hotel should provide.
Some staff did not speak english well. Did not understand us nor us them.
Paper cups for coffee? you must be kidding
Had to call down for coffee filters.
I don't know how many years since I heard of double beds instead of at least queens in rooms with two beds. My son-in-law was most uncomfortable.
Will not stay here in the future mostly because of the small beds.
February 21, 2013
Rated 5 out of 5 by Scully29 Two Towers in Seattle
You just cannot get lost in Seattle.
The Westin has a very impressive and stylish architecture. With its two towers you can find your way back to the hotel from everywhere in the city centre. Besides, the two towers are characteristical for the standard of the westin, too. As its towers just singular.
June 30, 2014
Rated 4 out of 5 by Troco Alaska Cruise Grand Finale
My wife and I was celebrating our 30th wedding anniversary and we took a cruise to Alaska for such occation . We decided to spent 2 days after the cruise in Seattle and my wife being a "Cleff d' Or" concierge in Las Vegas sugested to stay in a 4 to 5 stars Hotel in Seattle.
We choose Westin first the price it was not as pricey as few others downtown hotels and then the name.
Grande Finale Thanks WESTIN Hotel
September 29, 2012
Rated 2 out of 5 by Manju Not worth the cost
Regretably a very bad stay. Checked in found hair in the bathroom. made the effort to clean the tube and found the tube drained very slow. tried to find information about Seattle no phone book in the room. stayed for three nights coffee in the room free for the first night only according to guest services which gave us bad information on several occasions. The concierge information is old or they just dont update it. We asked for a reasonable, mid-priced steak resturant they showed us the menu and agrreed. When we arrived the menu prices were not even close to what they showed us. I don't believe it was bad communication because my wife and I speak very good english. Finally at check out I asked for a comment card and the receptionist said I would recieve an email. After a week long cruise I did not. So I am on the Westin's sight in hopes this reaches someone who is concerned.
August 21, 2012
Rated 4 out of 5 by TrentN Couple Operational Issues
Overall the staff were pleasant and attentive.
We had to change rooms because the HVAC wasnt operating properly. That was handled efficiently. There were a couple young brunette front desk clerks that seemed annoyed to address our initial concerns about the HVAC. GM handled it professionally. The hotel also lost power during our stay. So we had to walk 44 flights of stairs. Also not ideal but things happen.
September 4, 2013
Rated 4 out of 5 by Daisy Stay & Don't Eat
New restaurant on the premises, Relish, definitely needs to work out the quarks. The burger I had was just okay, nothing special. I had breakfast the next morning and the service was horrible. After waiting 10 minutes for coffee I requested it again and the waitperson responded with " just wait a minute". Will not eat there again. But the hotel is in a great location and up to the Westin brand expectations.
March 15, 2013
Rated 3 out of 5 by TVDirector SPG Room Credit
My ONLY complaint is that being in a group, we do not get day credits for being a member of SPG.
I have been at your hotel over 2 weeks in the last month with more stays coming up in April and Aug.
I don't understand why we don't get the credit as WE are staying there. Airlines and other hotel groups give us the credit......
Why ask for my card when i check in and why be a member of your hotel?
March 27, 2014
Rated 5 out of 5 by Nick427 Beautiful Hotel
This was my first visit to Seattle. This hotel is very conveniently located within walking distance to both the Fish Market and the Space Needle.
The room was very clean and comfortable. I had an excellent view of the city and water.
My only concern was being upgraded to a better room but somehow ended up with two double beds rather than a King. I would have much preferred the King.
Otherwise lovely stay!
October 12, 2013
Rated 3 out of 5 by Lloyd47 Great location
Great location for exploring the town. The restraunt has limited menu but friendly staff. The room wasn't clean. Had bobby pin on floor and an empty water bottle on the floor. It smelt musty.
July 20, 2014
Rated 3 out of 5 by SPGGuestLA Not a 4 Diamond Hotel
Its central location is excellent, but I'm surprised that it's considered a AAA 4 Diamond Hotel. Onsite restaurant-inadequate in terms of variety. In Room Amenities--No robe, Poor TV reception, Outdated clock radio. Banquet Facilities- had 2 breakfasts & 2 lunches--food quality was quite disappointing. Definitely need a new toaster that works! For a group of 100, 2 toasters may also be more appropriate.
January 10, 2014
Rated 4 out of 5 by Jimbo59 A little dirty in public areas
The rooms were clean, but I was in the lobby area twice and both times found the chairs to have crumbs, used napkins, etc. on them. This area needs more attention.
July 23, 2014
Rated 5 out of 5 by TominMA Best Staff
From the moment I checked in the staff at this Westin exceeded my expectations for customer service and friendliness. I would stay there again in a heartbeat!
July 23, 2014
Rated 5 out of 5 by Bayern1 Great stay
Great Hotel in central location. Easy to walk to great Restaurants and all sights of this great city
July 28, 2014
Rated 5 out of 5 by rinda Enjoyed everything about our stay.....
especially the staff. We met Gulia and Diana in the RELISH Restaurant. They served us a lovely breakfast then dinner on our 40th anniversary. The food was delicious and beautifully presented. Our room was comfortable and quiet. Westin is centrally located for all the local attractions, shopping, and exploring Seattle. We had a lovely anniversary weekend and look forward to staying there again some day.
October 15, 2013
Rated 4 out of 5 by Denannza Relax/Work
Wonderful city view as expected (with bonus partial water view). I like the option to forego housekeeping for the $5 credit (and of course to save resources); out of 4 days, I chose 2 to decline room cleaning. As I saw on another review, the weights/multipurpose weight machine room was too small for more than 2 people at a time.
June 15, 2014
Rated 4 out of 5 by birchy71 Hotel worked well for a large meeting
Hhotel as expected for a large US downtown complex. Front desk staff excellent and efficient, quickly changing my room when I was placed in one which had not been cleaned. The room was comfortable and spacious. The food and conference facilities were very well run. Only complaint would be the hotel breakfast facility which is undercapacity and rather disorganized when I was there.
April 28, 2014
Rated 4 out of 5 by Jerry65 Wonderful beds
Great roomy rooms with very comfortable beds, quiet. The fitness facility is a bit poorly maintained though,
July 27, 2014
Rated 2 out of 5 by TravelManager Our server at the restaurant was the bright spot in an otherwise run-down, overcrowded hotel
This hotel has seen better days. While they've tried to refresh the look with carpet and some new furniture, the elevators leave you guessing as to whether you'll make it to your destination.
The staff is abrupt and curt. The exception was our cleaning person - very friendly and unobtrusive.
Hotel management should consider who they use as the voice of "Service Express" - my recommendation would be someone other than a nasally, loud, obnoxious person.
And seriously, isn't it time we did away with the asbestos "confetti" ceilings?
The photos on their website are very misleading as to the condition of the hotel.
Overly crowded and many children running around.
Downtown location was very convenient!
The highlight of our stay was our server in their restaurant. Not only did the food exceed our expectations, but the server (Julia?) was a delight. She has worked at the hotel since 1973!
December 7, 2011
Rated 5 out of 5 by Header55 Westin Seattle makes me feel like a ROCKSTAR!!
This property has exceeded SPG Plat recognition OVER AND OVER and I really feel like a rockstar when staying here. I have stayed in some amazing rooms with outstanding views overlooking Seattle. This is my ONLY hotel I stay at when in Seattle. My most recent stay was ABOVE & BEYOND yet again. I received a lovely upgraded suite as Platinum but my parents were also staying at the hotel and were given an upgraded ADJOINING room to our suite which made out stay soo much better. My request for 2 roll away beds was also met so my children would not fight over a bed or sharing one :) THANK YOU AGAIN for always giving 110% Extra kudos to Amanda Z at the SPG desk, your's ALWAYS wonderful and a joy to see (as well as Lee of course). Also thank you to our waitress, Michelle, at Relish for great service pre-mariners game.
PS: Just booked another return trip for October!! I LOVE YOU WESTIN SEATTLE
September 23, 2013
Rated 4 out of 5 by DavidF good location but dated hotel
Rooms, hallways, etc. are a bit dated. Bathroom was very small. Awkward space. Service and location are great.
Got in late in evening. Sheets had slight discoloration (looked like wine stain). Next night when I came back from meetings, same sheets were on bed, unless they have a lot with similar stains. Too tired to complain, but was disappointed. New sheets the next night, but not up to standards.
April 14, 2013