Rated 1 out of 5 by cdttraveler71 Underwhelmed
I booked this room over the phone, and it was described as a premium room. It was a small, outdated, old room with two double beds. I was underwhelmed. The person taking the reservation should be more honest, and not oversell the room. I was embarrased because I communicated how special the room was to my wife. She felt the same...underwhelmed.
November 27, 2012
Rated 3 out of 5 by spgspgny hotel has limited staff and doesnt focus on starwood guests
When I checked in they didn't seem to want to offer the starwood room upgrade.
They charge starwood guests for waters that are supposed to be free.
They didn't staff the starwood guest check in.
This is the worst Westin breakfast I've ever seen. Westin should force them to close it.
No superfoods in site just bagels and unhealthy pastries.
December 10, 2011
Rated 4 out of 5 by Nursekerry It was very noisy
it was very noisy in the room we stayed in. There was a barking dog in the room next to us. also, there was a dance convention at the hotel that weekend that we were attending. kids were running up and down the halls until 11 pm, or so. I realize that the Westin has no control over these issues but the walls were not well insulated from sound.
March 25, 2013
Rated 5 out of 5 by JRW16 Great service and location
An unexpected detour to Seattle led to a 3 night stay at this property. Due to a busy weekend at the hotel they could not get adjoining rooms the first night but they did get us transferred to adjoining rooms the very next day. This hotel is very close to all the major downtown attractions. It was a great stay!
August 6, 2014
Rated 4 out of 5 by Goldrock westin stay in seattle
Great room, very clean and comfortable. The food was excellent. The staff were very nice and very helpful.
Parking was very expensive though.
We got food and wanted to use the fridge in the room. Its packed with alcohol and beverages. No room for our food. Over stay was great. I will stay again but I wish they would fix the parking problem.
January 3, 2013
Rated 5 out of 5 by GA1830 Great staff
The young woman who checked me in was a perfect representative for your hotel. As it was my first visit to Seattle she was welcoming and informative. I joined the Starwood club specifically due to her manner. In addition the housecleaning person for my room was also very friendly. Had a good experience at the Westin. Will definitely return.
January 26, 2013
Rated 3 out of 5 by PrimeMN Not up to Westin comfort standards
I was in town for PAX convention Labor Day weekend. I was excited to be able to book at the Westin as it is my preferred hotel brand.
Unfortunately, the bed and shower did not live up to the typical Heavenly qualities. The bed seemed far more like a standard hotel bed, and the pillows were all very worn and not comfortable at all.
In addition, the shower head was not the normal Heavenly shower. However, I think it's possible that I got put in a handicap room. I was completely unpacked by the time I noticed, and to be honest the hotel was 100% full so there wouldn't have been a room to switch too.
The staff and everyone at the Westin was fantastic. The location is great if you are going to a convention or want to explore Downtown Seattle. It has great proximity to the light rail, and the monorail which goes to Seattle Center.
The review would have been a 5 if not for the bed. I pick Westin hotels because they have the best hotel beds around.
September 3, 2013
Rated 5 out of 5 by Abigail12 This hotel has great features
This hotel has a nice fitness center and very clean locker rooms with shower. The room had 2 queen beds and a spacious bathroom. complimentary water was provided and Starbucks coffee. minibar with price list. Fresh clean linens and comfortable beds.
The location was convenient to shopping , Pike market and minutes to International District.
September 6, 2013
Rated 4 out of 5 by camfam151 Great location
The hotel is very nice, Shu in the bar was fantastic, and we enjoyed the after-hours in the bar area as well.
October 13, 2014
Rated 3 out of 5 by SanJoseTravelor Just not quite what I expected
After a not so great stay last July at this hotel, I decided to give it one more try. This stay was better than the last, but I just don't think this hotel is up to par with the other Westin properties. I was given an upgrade this visit because of my last experience, but even with the upgrade, the room still felt dingy and old. The electrical in the rooms can be slightly strange, so turning on a switch at the door may control a light, or an electrical socket that you may use to charge your phone. Housekeeping doesn't seem to take pride in their work (the carpets had dust gathered in the corners and I actually found a finger nail between the sheets that was not mine). The front desk is always friendly and the conceriege was a great help in suggesting restaurants around town. I'm not opposed to staying here again, but given the vast number of hotels in town, I think I will try a few more in hopes of a better experience before staying here again...
January 30, 2012
Rated 5 out of 5 by Natalie60 Seattle Westin is always a treat.
Rooms are comfortable, beds really are heavenly. I love the large square shower heads. I mostly appreciate the over the top great service. All of the staff are ready and willing to assist. Concierge Ted was especially helpful with restaurant suggestions and reservations. Will definetly stay again and recommend Westin to family and friends.
March 4, 2013
Rated 3 out of 5 by gpep123 This hotel is downtown and close to shops.
We picked this hotel because it was in the centre of town. It met our expectations with regards to that.
I was extremely frustrated that I could not check into my room until 4.45pm. Especially being a gold SPG member and having booked and prepaid for the room some 2-3 months earlier direct with the hotel.
Having stayed at the Westin in Calgary and Vancouver during this trip I felt that the breakfast buffet at Seattle was far below the standard of the other two hotels.
There was a gaming conference eon at Seattle at the .time of our stay and the common areas were always overcrowded by young people hanging around playing cards and other games. Limiting the areas you could go for a quiet drink.
There were no personal hygiene items in any of the Westins we stayed at. This is the first time at any of the hotels I have stayed at world wide that I have experienced this.ie. no shower caps; no cotton buds etc.
Overall I was very disappointed with my stay at the Westin in Seattle.
July 27, 2014
Rated 4 out of 5 by JM85 Great hotel - new and modern
Very comfortable beds and exclusive bed sheets made my sleep very relaxing! Modern ambiance and state-of-the-art amenities made my stay very enjoyable.
The pool area and spa are very nice and not overcrowded. The pool decor, however, could use a little more love.
The Internet was somewhat overpriced and not complimentary for SPG guests.
October 18, 2012
Rated 5 out of 5 by Seattle10 Seattle Trip
We checked into Westin, its got a fantastic location, 5 blocks from Pike Market, a block from the Monorail to Space Needle, 3 blocks from the Link Rail to the Airport.
Westin's hotel check in was a breeze excellent service ..great room with a out of this world view of Elliott Bay and the Space needle ! We are definitely coming back .....
June 25, 2013
Rated 4 out of 5 by Denannza Relax/Work
Wonderful city view as expected (with bonus partial water view). I like the option to forego housekeeping for the $5 credit (and of course to save resources); out of 4 days, I chose 2 to decline room cleaning. As I saw on another review, the weights/multipurpose weight machine room was too small for more than 2 people at a time.
June 15, 2014
Rated 4 out of 5 by AUSCFAN77 Welcoming Staff and nice location
booked an upper suite for New Year's Eve months in advance and were pleasantly surprised with a great view room. Staff was VERY helpful all over the hotel. My only disappointment was the lack of self parking upon check in. I had to use the valet parking which was REALLY expensive relative to other downtown locations I have used before.
January 2, 2014
Rated 1 out of 5 by HarryIII disappointed in room
The beds are too small. Room too small.
View was great!!!
My gal pals and I were on a birthday weekend getaway. The room was not at all what was described online. Double beds are completely inappropriate. We did have a rollaway brought in that was helpful. I will not recommend this hotel to friends. I will not stay at this hotel again.
June 24, 2013
Rated 4 out of 5 by Rob3 Disappointed in the changes
Very un-happy with the gift store staff. They were more interested in going home that serving us.
Miss the nice Jewellery & nic nac store
MIss the excellent coffee shop by the elevators
Miss "Roy's" or at least a comparable replacement.
There was no coffee table in out room which was odd when we had guests in our room for a cocktails
June 3, 2013
Rated 2 out of 5 by Kelly7070 Seriously disappointed
Valet parking was very busy and there wasn't room to pull in off the street for 10 minutes. Checking in was an easy process, when we got to the room (without any offer of assistance with all our luggage), it was not cleaned very well (hair in the bathroom, no garbage bags, not enough towels, dirt/dust balls over the power outlet on the floor and burnt out light bulbs in the lamp). I attempted to call for service, but the phone just rang and rang. The room services did pick up the phone the following morning. To top off my stay, I asked for a cart to haul all of our luggage to the car, but they refused unless you hire a porter. Last but not least, I have yet to receive my visa deposit the hotel takes when you check in. I called, but guest services can't help me until the accounting department is available. It's been a week since my stay, how long does it take to return the funds? Not going to recommend this hotel as a four star, I'd give it two at best.
July 6, 2013
Rated 5 out of 5 by LaaasVegas Awsome Stay
This is my go-to hotel when I come to Seattle. The staff is always pleasant and the accomodations comfortable. The pool area could you a face lift but that's the only thing I can fault. I want to call out Jonathan at the front desk for a wonderful check in experience - Thank you! He made my birthday.
August 4, 2014
Rated 2 out of 5 by SPGpreferred2012 Need better cleaning
The toilet was not cleaned properly, so I had to call the front desk. Also, there were hairs from previous guests on the floor. Very gross.
October 7, 2014
Rated 4 out of 5 by frustrated999 no free wi-fi
Our overall stay was wonderful. We upgraded to a higher floor for $20 and got a great view of the city.
We were disappointed however that free wifi was not included in the cost of the room. They were charging $9. You would expect after paying for such a nice hotel, that would be included. You get free wifi everywhere these days.
April 14, 2014
Rated 2 out of 5 by Ty48 Room
Our room was not comfortable, some people up to our room 33rd floor was very noisy and they were looks like jumping in the room. Also in the shower area water is dripping somewhere.
i did tell hotel staff before i did leave but she asked me why the room was noisy.? Is she kidding me.?
August 18, 2014
Rated 5 out of 5��by CaliTravelor Perfect location for tourists
The Westin exceeded our expectations at every turn. Upon checking the desk staff was quick to learn our names and used them at every opportunity throughout our stay. They accommodated us with an early check in and the room was impeccable. The view was incredible! The bed was super comfortable! We would absolutely stay here again!
June 1, 2013
Rated 1 out of 5 by Deb73 Hotel very noisy and pillows had odor
The walls are paper thin. Could hear birds outside in the middle of the night. Placed by elevator and heard people until 3 am. The pillows on the bed had such a bad odor it was hard to sleep. Beds were too soft.
We stayed at a competitor for less money and had a wonderful stay.
August 22, 2014
Rated 5 out of 5 by Picky2 Great hotel
I am a very picky person. This hotel was fantastic. The decor was modern and great choice of colors in room. Our room was a city view on an upper floor. Checking in and out of hotel was quick and easy. Great location, and a very easy walk from the "lite rail station"' about 1/2 block. I would highly recommend "The Westin".
May 28, 2014
Rated 5 out of 5 by Rockhopper Best sleep I have ever had in a hotel
I absolutely enjoyed my stay at Westin Seattle and I would definitely recommend it. All aspects of the hotel stay were flawless. The pillows and mattress both live up to expectations. The only minor complaint I have is the elevators. The vibrations are somewhat unnerving and they sort of remind me of earthquakes in the Bay Area.
November 4, 2012
Rated 4 out of 5 by SCColorado Great Service, Outlaw prices
Parking at $41/ night for self-parking? Iced tea in the gift shop for $4/bottle? Continental Buffet for $20? The rates are rediculous and quite the insult. Only because of your staff's service would I stay here again. These rates forced me to park on the streets overnight and walk to the nearby drugstore for sundries and snacks.
February 28, 2013
Rated 5 out of 5 by srsymphony Heavenly room
I can't say enough about how wonderfully comfortable are Westin beds - worth alone the price of staying there. Also extraordinary window view right from the bed. Well conceived layout of the room and bathroom; loved the rainforest like shower head. Finally, great location and good recommendations from the concierge.
June 8, 2014
Rated 3 out of 5 by MMS2013 Comfy Bed but poor house keeping
The bed was awesome and super comfy. I also have to say the large shower head was incredible. The view was not so good. We were facing a wall. The housekeeping was lacking. Wet towels were left behind and fresh towels were not provided on a consistent basis. Dirty glasses were also not removed and remained for several days.
August 20, 2013