Rated 3 out of 5 The beds don't make up for the rest of the room
The beds are definitely 'heavenly,' but unfortunately the rest of the room was pretty dated, with furniture that doesn't really compare to comparably priced hotels. The bathroom was small, the shower had poor water pressure, and the water temperature maxed out at just above tepid. Overall, the hotel was fine, but it was nothing to write home about.
January 21, 2013
Rated 5 out of 5 by Abigail12 This hotel has great features
This hotel has a nice fitness center and very clean locker rooms with shower. The room had 2 queen beds and a spacious bathroom. complimentary water was provided and Starbucks coffee. minibar with price list. Fresh clean linens and comfortable beds.
The location was convenient to shopping , Pike market and minutes to International District.
September 6, 2013
Rated 3 out of 5 by PrimeMN Not up to Westin comfort standards
I was in town for PAX convention Labor Day weekend. I was excited to be able to book at the Westin as it is my preferred hotel brand.
Unfortunately, the bed and shower did not live up to the typical Heavenly qualities. The bed seemed far more like a standard hotel bed, and the pillows were all very worn and not comfortable at all.
In addition, the shower head was not the normal Heavenly shower. However, I think it's possible that I got put in a handicap room. I was completely unpacked by the time I noticed, and to be honest the hotel was 100% full so there wouldn't have been a room to switch too.
The staff and everyone at the Westin was fantastic. The location is great if you are going to a convention or want to explore Downtown Seattle. It has great proximity to the light rail, and the monorail which goes to Seattle Center.
The review would have been a 5 if not for the bed. I pick Westin hotels because they have the best hotel beds around.
September 3, 2013
Rated 4 out of 5 by Nanosecond Great Location
Hotel was in great location...walking distance to transit and many attractions. Room was clean and spacious. Check in was quick and they let us check in early.
Only complaints: ice machine on floor did not work during 3 day stay, video checkout didn't work, guest book said they could exchange currency but they couldn't (book was never updated).
July 3, 2012
Rated 1 out of 5 by cdttraveler71 Underwhelmed
I booked this room over the phone, and it was described as a premium room. It was a small, outdated, old room with two double beds. I was underwhelmed. The person taking the reservation should be more honest, and not oversell the room. I was embarrased because I communicated how special the room was to my wife. She felt the same...underwhelmed.
November 27, 2012
Rated 4 out of 5 by Nursekerry It was very noisy
it was very noisy in the room we stayed in. There was a barking dog in the room next to us. also, there was a dance convention at the hotel that weekend that we were attending. kids were running up and down the halls until 11 pm, or so. I realize that the Westin has no control over these issues but the walls were not well insulated from sound.
March 25, 2013
Rated 3 out of 5 by spgspgny hotel has limited staff and doesnt focus on starwood guests
When I checked in they didn't seem to want to offer the starwood room upgrade.
They charge starwood guests for waters that are supposed to be free.
They didn't staff the starwood guest check in.
This is the worst Westin breakfast I've ever seen. Westin should force them to close it.
No superfoods in site just bagels and unhealthy pastries.
December 10, 2011
Rated 4 out of 5 by TommyChan convenient location
very convenient to visit all attractions of Seattle like shopping areas, Pike market, CBD and a step to monorail to space needle, etc.
January 22, 2014
Rated 5 out of 5 by GA1830 Great staff
The young woman who checked me in was a perfect representative for your hotel. As it was my first visit to Seattle she was welcoming and informative. I joined the Starwood club specifically due to her manner. In addition the housecleaning person for my room was also very friendly. Had a good experience at the Westin. Will definitely return.
January 26, 2013
Rated 4 out of 5 by Goldrock westin stay in seattle
Great room, very clean and comfortable. The food was excellent. The staff were very nice and very helpful.
Parking was very expensive though.
We got food and wanted to use the fridge in the room. Its packed with alcohol and beverages. No room for our food. Over stay was great. I will stay again but I wish they would fix the parking problem.
January 3, 2013
Rated 5 out of 5 by Natalie60 Seattle Westin is always a treat.
Rooms are comfortable, beds really are heavenly. I love the large square shower heads. I mostly appreciate the over the top great service. All of the staff are ready and willing to assist. Concierge Ted was especially helpful with restaurant suggestions and reservations. Will definetly stay again and recommend Westin to family and friends.
March 4, 2013
Rated 5 out of 5 by Seattle10 Seattle Trip
We checked into Westin, its got a fantastic location, 5 blocks from Pike Market, a block from the Monorail to Space Needle, 3 blocks from the Link Rail to the Airport.
Westin's hotel check in was a breeze excellent service ..great room with a out of this world view of Elliott Bay and the Space needle ! We are definitely coming back .....
June 25, 2013
Rated 3 out of 5 by SanJoseTravelor Just not quite what I expected
After a not so great stay last July at this hotel, I decided to give it one more try. This stay was better than the last, but I just don't think this hotel is up to par with the other Westin properties. I was given an upgrade this visit because of my last experience, but even with the upgrade, the room still felt dingy and old. The electrical in the rooms can be slightly strange, so turning on a switch at the door may control a light, or an electrical socket that you may use to charge your phone. Housekeeping doesn't seem to take pride in their work (the carpets had dust gathered in the corners and I actually found a finger nail between the sheets that was not mine). The front desk is always friendly and the conceriege was a great help in suggesting restaurants around town. I'm not opposed to staying here again, but given the vast number of hotels in town, I think I will try a few more in hopes of a better experience before staying here again...
January 30, 2012
Rated 4 out of 5 by JM85 Great hotel - new and modern
Very comfortable beds and exclusive bed sheets made my sleep very relaxing! Modern ambiance and state-of-the-art amenities made my stay very enjoyable.
The pool area and spa are very nice and not overcrowded. The pool decor, however, could use a little more love.
The Internet was somewhat overpriced and not complimentary for SPG guests.
October 18, 2012
Rated 4 out of 5 by Ben12345 Overall Worth The Stay.
Always pleased by the Westin Hotels and proud to be a loyal SPG Member. I would stay here again and recommend this hotel over any in Seattle.
January 20, 2014
Rated 1 out of 5 by HarryIII disappointed in room
The beds are too small. Room too small.
View was great!!!
My gal pals and I were on a birthday weekend getaway. The room was not at all what was described online. Double beds are completely inappropriate. We did have a rollaway brought in that was helpful. I will not recommend this hotel to friends. I will not stay at this hotel again.
June 24, 2013
Rated 4 out of 5 by Rob3 Disappointed in the changes
Very un-happy with the gift store staff. They were more interested in going home that serving us.
Miss the nice Jewellery & nic nac store
MIss the excellent coffee shop by the elevators
Miss "Roy's" or at least a comparable replacement.
There was no coffee table in out room which was odd when we had guests in our room for a cocktails
June 3, 2013
Rated 4 out of 5 by Jim30 This hotel is a great location downtown
Disappointed that free wifi was not available in our room. I would think in today's world, everyone is electronically connected. Only hotel I have stayed at recently that charged for wifi.
January 10, 2014
Rated 2 out of 5 by Kelly7070 Seriously disappointed
Valet parking was very busy and there wasn't room to pull in off the street for 10 minutes. Checking in was an easy process, when we got to the room (without any offer of assistance with all our luggage), it was not cleaned very well (hair in the bathroom, no garbage bags, not enough towels, dirt/dust balls over the power outlet on the floor and burnt out light bulbs in the lamp). I attempted to call for service, but the phone just rang and rang. The room services did pick up the phone the following morning. To top off my stay, I asked for a cart to haul all of our luggage to the car, but they refused unless you hire a porter. Last but not least, I have yet to receive my visa deposit the hotel takes when you check in. I called, but guest services can't help me until the accounting department is available. It's been a week since my stay, how long does it take to return the funds? Not going to recommend this hotel as a four star, I'd give it two at best.
July 6, 2013
Rated 3 out of 5 by Obiem disappointed
The hotel was fine; however, I recently become a "gold" member and was promised room upgrades when available. On my last stay, the hotel was clearly not full, yet no upgrade; in fact I think I was stuck in the same room that I had stayed in when booked with a third party. Thus disappointed!
November 25, 2013
Rated 4 out of 5 by PMD85Vette Westin Seattle
Walking distance to shops, museums, and restaurants. Nice lobby and meeting spaces. Lobby bar and restaurant had a large selection of craft beer (mostly local).
January 15, 2014
Rated 5 out of 5 by CaliTravelor Perfect location for tourists
The Westin exceeded our expectations at every turn. Upon checking the desk staff was quick to learn our names and used them at every opportunity throughout our stay. They accommodated us with an early check in and the room was impeccable. The view was incredible! The bed was super comfortable! We would absolutely stay here again!
June 1, 2013
Rated 5 out of 5 by Barbem1 Exceeded our expectations!
Our room, on the 39th floor, had a wonderful view..floor to ceiling windows. The "controlled environment " air flow was perfect, no drafts, and temp just right using wall temp control. Loved having pillow choice.
Would have liked pillow top mattress; only suggestion at improvement.
November 30, 2013
Rated 4 out of 5 by SCColorado Great Service, Outlaw prices
Parking at $41/ night for self-parking? Iced tea in the gift shop for $4/bottle? Continental Buffet for $20? The rates are rediculous and quite the insult. Only because of your staff's service would I stay here again. These rates forced me to park on the streets overnight and walk to the nearby drugstore for sundries and snacks.
February 28, 2013
Rated 5 out of 5 by Rockhopper Best sleep I have ever had in a hotel
I absolutely enjoyed my stay at Westin Seattle and I would definitely recommend it. All aspects of the hotel stay were flawless. The pillows and mattress both live up to expectations. The only minor complaint I have is the elevators. The vibrations are somewhat unnerving and they sort of remind me of earthquakes in the Bay Area.
November 4, 2012
Rated 3 out of 5 by MMS2013 Comfy Bed but poor house keeping
The bed was awesome and super comfy. I also have to say the large shower head was incredible. The view was not so good. We were facing a wall. The housekeeping was lacking. Wet towels were left behind and fresh towels were not provided on a consistent basis. Dirty glasses were also not removed and remained for several days.
August 20, 2013
Rated 5 out of 5 by Kathyvb City stay extraordinaire!
Our stay in an upper floor city view room was wonderful. There's no other property in Seattle that compares to the Westin with large windows to the floor and amazing views. The hospitality is always five star which, combined with the location and views, just can't be beat!
December 4, 2013
Rated 1 out of 5 by markpoff a terrible experience
Erroneous billing, noise level between rooms, size of workout rooms was small, pool was cold, hot tub was frothy
January 20, 2014
Rated 1 out of 5 by trailwatcher Terrible Experience-Horribly Overpriced
Completely inept unprofessional front desk. SPG and this hotels staff completely mangled my reservations despite multiple conformations and face to face assurance that the arrangements were made correctly. $400 room was clean but nothing luxurious or special. Just an ordinary room. Will never stay at this hotel again.
September 3, 2013
Rated 3 out of 5 by firsttimewestinuser Hotel has good features but
Hotel has good features except for one thing. Hotel room does not provide noise reduction. I could feel the noises from rooms next to me and above me through out the night. I could hear the sounds of the door movement and window movement because of strong winds. It could be because of the height and placement of the floor.
December 6, 2012