Rated 5 out of 5 by twowithgoldens My favorite Hotel in Seattle
This was my second stay at this hotel, and again my expectations were exceeded. The staff are incredibly friendly and helpful....from valet/bellman to front desk to concierge. All were wonderful, and only a nod or telephone call away. Also, it is important to specifically thank and recommend Richard the lead concierge. His generous assistance was so appreciated. He is amiable, extremely knowledgeable, and incredibly helpful. Truly an asset to the Westin chain.
January 22, 2013
Rated 4 out of 5 by ar101 Great hotel but...
I visited your hotel again, for a week stay. Great staff and room!!!. Your restaurant was closed- so, I decided to eat at the bar buffet. I can't believe you charged $25 for a buffet that was little more than an American Breakfast? It was necessary for me to leave and eat else where - as all i wanted were eggs, toast and coffee. I was disappointing and a complete put out that I had to walk a block (in the rain mind you) for a great breakfast for less than $15
January 11, 2013
Rated 2 out of 5 by PBL2012 Wifi Outage Ruined Conference
This is my second lackluster experience with a Westin hotel. February in Panama and now Seattle in July. We went there for a online marketing conference, and had to sit for 3 days without wifi access. Being that I'm from Canada, that meant I had to data as US data is insanely expensive for us. I cannot begin to tell you how frustrating it is to hear about all these great web tools and not be able to access them. Not to mention, I was out of touch with my office for the week.
The facilities are dated and require upkeep. Carpets are worn out, blue tape holding up the wallpaper in the bathroom. And, lo and behold, wifi in the rooms were a hit and miss.
The front desk staff were pleasant, the concierge was snotty and dismissive.
In conjunction with their miserable Panama launch, I believe Westin has topped out with my reservations.
August 2, 2012
Rated 4 out of 5 by shehawk Nice hotel, but overwhelmed.
We were there for the marathon and I believe it was just over-crowded. We ran out of water in the morning and could not take a shower. The ice machine in the hallway ran but never gave ice. Our room was cleaned but no fresh towels were delivered, until 10:30 that night when they knocked on our door and woke us up. Relish is a great restaurant and food can be ordered from the room. I heard the next morning(from a staff member) that they ran out of burgers.
December 4, 2013
Rated 4 out of 5 by Cherrilm Room with a view
Staff was pleasant & helpful, but couldn't understand the young lady who orig. tried to check me in (room not ready.) From desc. of SPG benes to directions she gave to the tram, I needed her to repeat more than once. She even mentioned that I was having a hard time understanding her?? My 2nd visit didn't have the Wow factor expected with upgrade. Previously, had a view of the Needle, so blocked view of Sound was disappointing escpecially after paying more.
August 8, 2012
Rated 3 out of 5 by Murray Poor Service/ Cleanliness
I was extremely disappointed in a recent stay at the Westin Seattle. The front desk was unpleasant upon check-in and when seeking directions from the concierge, I was left feeling that I had imposed upon their time. Upon reaching the room, I had the unfortunate experience of finding the bed linen blood-stained and used to the point the sheets were pilled. Quite simply, all these issues are unacceptable and not worthy of the standard expected at a Westin.
August 29, 2013
Rated 4 out of 5 by Eric1967 I left my keys in the room
I was in town for a corporate meeting. The room and overall hotel was very clean and up to date. The staff were very friendly. I felt like I was on vacation spending big bucks because the staff greeted me wherever I went. At the end of my stay I accidentally left my car keys in the room and the hotel staff Ben and Nathan took real good care of me. My keys arrived via FedEx to my home the following Saturday morning. Thank you Westin Seattle!
February 24, 2014
Rated 5 out of 5 by Dele Best Location and Service in Seattle
Westin Seattle is in the best location--next to the monorail, South Lake Union Streetcar, and the Light Rail that we took from the airport. Plus we were able to walk to attractions AND outstanding restaurants. The concierge service was beyond great. They arranged tours, even looked for the discount for us, and transportation. What service and expertise! Any employee you met was a joy...wait staff at Relish, front desk. I absolutely recommend this hotel.
September 6, 2013
Rated 4 out of 5 by vtoomu Common sense updates
Its been over an year since I stayed at this Westin and was pleasantly surprised with the common sense updates westin is doing. As a Gold member, I got free internet access(which was great). I was very easily persuaded to not have the room cleaned in exchange for starpoints. I was basically in the hotel to sleep. I also really liked the Westin Workout where I got shoes to work out. They really seem to be thinking about how best to serve frequent guests.
September 24, 2012
Rated 4 out of 5 by pdxseapdx Almost feels like home
This was my 7th week staying at The Westin. The rooms are spacious, the beds comfortable with plenty of bed pillows to choose from. The tub showers have rain heads. I never had to wait for the treadmill or elliptical equipment. The onsite restaurant (Coldwater Grill) is excellent: I routinely ordered the special and not once did I regret it.
However, on my final night I had a couple of issues: I had to walk a gauntlet of cigarette smokers sheltering from the rain to get in the building. I brought this to the attention of a staff person in the check-in area and he just sympathized (not exactly the reaction I was hoping for) and I did not have hot water for my shower in the morning (and how does one complain about that when you're trying to get out the door to work?). One sort of bad night out of 14 holds this review to 4 of 5 stars.
December 3, 2012
Rated 5 out of 5 by PJE58 Room with a view
Wow! What a beautiful hotel. I have traveled around the world and by far my best stay yet. The deluxe water view upgrade was worth every penny. Gorgeous views from the top floors of the Puget Sound and the Olympic mountain range were spectacular. The staff were friendly despite lots of people to deal with. The facility was clean and the noise level was very acceptable. The pool and whirlpool were very clean and adequately stocked with towels and water.
November 13, 2012
Rated 4 out of 5 by Bob4Golf Recent Stay
We stayed for one night at the end of a vacation trip before heading to the airport. Room was clean and quiet, staff was very helpful, restaurant was a pleasant surprise. Great choices and food preparations at fair prices. Nice lobby bar. SPG members recognized with an amenity upon check-in. Only negative is the parking situation, a $40-45 a night fee is just a turn off as your first encounter with anyone on the property no matter how politely stated.
May 13, 2012
Rated 3 out of 5 by Muhana 3 stars not 4
I think this hotel should be rated as 3 stars not 4 stars! It comes in a great location that us close to many attraction areas!
However, you can feel that the hotel is old from the carpets, elevators, swimming pool!
I encountered allergy in my room and the lobby and its most probably is due to the carpets as when i went outside the hotel i was okay!
I stayed for 6 days and my room was never cleaned! I never had complimentary water unless i ask for it!
March 26, 2013
Rated 4 out of 5 by DisappointedFan Cable channel selection needs serious help.
The Westin's TV cable channel lineup is the worst I've ever encountered. Limited selection, not one digital channel, and worst of all, no local sports channel. Not every guest is from out of state--some of us out-of-towners actually live in Washington and would like the opportunity to watch local sports teams.
Also, while general room cleanliness was good, the bathroom floor wasn't as clean as it could have been. And why do you hide the coffeemaker?
April 19, 2013
Rated 2 out of 5 by CSQRD Elevator disaster
For our stay on July 26-30, 2012 only two of the four elevators in the north tower were operating. We waited on several occasions for more than ten minutes to get an elevator to our floor. Like other guests we would get on any elevator we could regardless if it was going up or down. Fellow patrons were getting mad at each other as tempers ran short and a few shouting matches took place as people tried to squeeze onto packed elevator cars. Guest also got motion sick as the cars were hot and stopped on each floor. 20 plus minute trip from leaving a guest room to arrival in the lobby. Unacceptable. No communication on an elevator issue was given to the guests and the problem persisted for the 5 days we were at the Westin. Room was nice, but the poor handling of the elevator situation by the hotel will keep me from ever staying here again
August 1, 2012
Rated 3 out of 5 by Jojo great location but needs a facelift
We loved the location and the view.
Unfortunately, the hotel is old, ie.acoustic ceiling. Our room had a very strange noise, maybe from the elevator...it sounded like someone was dragging a pipe on a wood floor above us.
There is a parking garage next door "Westin Building", we made the mistake of parking there and were charged even though we paid the $41. per day charge at the hotel.
Also, the jacuzi smelled like chlorine bleach and burned our eyes.
February 25, 2013
Rated 4 out of 5 by sorski1 Mr
Many wonderful features. The combination Hotel/King Tut package was fun. Front desk was excellent (Ferdinand). Surprised that the little breakfast place in the North Tower was closed, but the restaurant was even better. Room assignment was an unexpected bonus. Room was in great shape.
The surprises were the unexpected wakeup call, and room service started at 9:30. We were told our checkout would be 4PM, so this was a surprise. What should be expect?
October 29, 2012
Rated 4 out of 5 by birchy71 Hotel worked well for a large meeting
Hhotel as expected for a large US downtown complex. Front desk staff excellent and efficient, quickly changing my room when I was placed in one which had not been cleaned. The room was comfortable and spacious. The food and conference facilities were very well run. Only complaint would be the hotel breakfast facility which is undercapacity and rather disorganized when I was there.
April 28, 2014
Rated 4 out of 5 by MickeyC Green Choice not a great choice!
This hotel was very comfortable at the time of check-in and the room was very nice. However, their Green Choice option was not thoroughly explained at time of check-in and I took the option believing that it pertained to bedding and bath towels not being replaced during the stay. I was quite disappointed when on the 3rd day of our stay housekeeping had not once stopped by. The trash receptacles were over flowing, the beds were never made, and coffee pouches were never replaced. For this inconvenience, you are given a $5 coupon, not for each night stayed but for each complete day at the hotel. It is a win-win for the hotel as I am sure a small precentage of the coupons are used due to their limitations.
I would stay at the Westin again but only with full service. The comfort expected is not worth the effort to hang up a towel for reuse!
August 21, 2012
Rated 5 out of 5 by Ken50 Beautiful Hotel, great location
Very wonderful place, located close to everything. Only concern and why everything is not excellent is on the last night it was windy and the room (on the 26th floor) was very noisy, and the walls squeaked all night long. Was told at check out they have ear plugs, would be nice to have them in the room. Staff and facilities were fantastic, will stay there again. I think they should offer FREE internet though, even had to pay to use their computer.
December 27, 2012
Rated 4 out of 5 by SmithFamilyFromSanDiego Great Stay!
This was the first time we've stayed at a Westin hotel, and also our first visit to Seattle. Both exceeded our expectations. The hotel was so close to awesome shopping, great restuarants, and there are many transportation options right outside the door. We were on the 45th floor, and the view of Puget Sound and the Space Needle was so awesome, we just couldn't stop talking about it and taking pics. Never had to wait long for an elevator, the staff was really friendly too... if you can afford to stay well, then this is the place to be. Another great thing about it is that no matter where you are when you're walking around downtown you can look up and see the hotel, so you can't get lost, even if you tried. The two, 47 floor, round towers stand out a lot! Seattle rocked, Thank you Westin! Hope to visit again ~The Smith Family from San Diego CA
October 15, 2012
Rated 5 out of 5 by Schilly The hotel is very nice and the staff is excellent.
The room was clean and cozy. The décor was really nice. The beds were excellent, made me get a new bed when I got home. Very nice shower. We really enjoyed the swimming pool and hot tub. Staff was exceptional.
June 2, 2014
Rated 4 out of 5 by smaker Sizable rooms with fantastic views.
Great rooms and view. However disappointed with food - which was below standard. I had in-room dining my first night because I was too ill to go out. I tried again with breakfast on my last morning in the restaurant and wished that I had spent my money elsewhere as the eggs were rubbery. For a four star restaurant you would think something as simple as eggs could have been made semi-decently.
However, on the plus side, the staff was friendly.
November 8, 2012
Rated 5 out of 5 by Ginger400 Great for meetings
This hotel was great for our conference. Plenty of break out rooms for small gatherings and larger rooms for more people.
June 9, 2014
Rated 4 out of 5 by ttlmg Great Concierge and Wait Staff
Louise did a great job as concierge. I needed a car for a day and she called the agency early the next morning (prior to coming to work) to ensure I had a car early in the morning. She negotiated with several firms to get the lowest price possible.
Also, the morning waiter, Julia, was very pleasant and helpful during my breakfast each morning.
May 8, 2014
Rated 5 out of 5 by Trouthead Happy Honeymoon
We arrived exhausted after a weekend of getting married in Calgary. Upon arrival we were upgraded to an ocean view on the 40th floor of the South Tower. They failed to mention it was a luxury suite that took up 1/3 of the entire floor and we were very surprised. Thank you, thank you!!!
It was a very special experience and we appreciated the attention from the staff. We had two great meals in the restaurant and we would love to return soon.
October 27, 2012
Rated 4 out of 5 by Pirandello Overall Very Good
My upgraded room had a lovely view, but the air conditioning couldn't compete with the afternoon sun, so on sunny days the room was exceedingly hot, even with the drapes drawn. Housekeeping was hit or miss - I had to call to get my coffeemaker supplies replenished. The restaurant staff hasn't yet mastered the Platinum free breakfast coupons. One day the full buffet was free, another day it was half-price. But overall a very good experience.
April 27, 2013
Rated 5 out of 5 by Grantbus Great value on weekend
Great hotel, big rooms, all facilities great coffee only one teeny thing wrong, the beautiful soap (shaped like a leaf) kept falling between the slits if he soap holder! Like a say, not a biggy!
June 3, 2014
Rated 3 out of 5 by Ladybug2012 This hotel is working distance to fine restaurants and shopping, museum, rail; things to do for all ages,
this is a fine location for couples and for families. It has limited dining options in-house, but the fine neighborhood restaurants/ coffee shops within walking distance more than makes up for this. Be aware that the "Green Choice" option also means housekeeper will not pick up trash in the hotel room. This was not clearly stated in the Green Choice description. As I stayed there for a few days, I find no trash pick up daily as unsanitary.
August 4, 2013
Rated 4 out of 5 by Tiger3174 Great employees
All staff from front desk to bar employees to bell hops, etc. were great. The employees do make sure to do everything they can to make the stay comfortable.
The ice machine is loud and can be heard. The TV was fuzzy and limited on the selections available. Many competitors make sure that the images are in HD. However, the lack of free internet access in the room would be the number one reason why I would or would not return to the hotel.
October 18, 2013