Rated 4 out of 5 by Jennifer The hotel restaurant has great food
Ate in the Shore Club 3 of 4 days - great service and food was fresh, healthy and delicious.
February 4, 2013
Rated 5 out of 5 by Frankie511 Excellent stay
Outstanding hospitality during the CSAE conference. Excellent service by all Westin staff.
November 7, 2012
Rated 4 out of 5 by Stephane Nice place
Nice hotel, pool, gym, spa and attached to shopping center. A bit expensive for Ottawa.
March 19, 2013
Rated 5 out of 5 by basile friendly and helpful staff from top to bottom
allways helpful and friendly with a smile enjoyed the city and hotel very much 5 stars
August 6, 2013
Rated 4 out of 5 by CAL1734 FAMILY GET TOGETHER
THE LOCATION WAS GREAT
WE COULD HAVE USED A BATH TUB
LOVED THE VIEW AND THE HOTEL RATE
July 26, 2012
Rated 5 out of 5 by degr Great Service
The People that I met on-site were awesome. From Front Desk to Bell Desk.
March 17, 2014
Rated 4 out of 5 by Wallace44 Excellent Hotel
A first-class hotel: excellent service, great facilities and a remarkable location.
November 18, 2013
Rated 5 out of 5 by mitchl This hotel is very comfortable
This hotel is very clean and comfortable. Lobby and rooms are the best i have seen.
November 8, 2013
Rated 5 out of 5 by Kimma The Westin Ottawa has 5 star service!
As always, the most accommodating and wonderful place to stay! Can't way to return.
November 5, 2012
Rated 5 out of 5 by Dez54 Great location
I love this hotel because of its great location, friendly staff and very nice rooms
September 5, 2012
Rated 4 out of 5 by SOULMAN This hotel has the most comfortable beds.
THIS HOTEL HAS GREAT BEDS & NEWLY RENOVATED SHOWERS AND AN OUTSTANDING SHOWER HEAD.
January 21, 2013
Rated 5 out of 5 by theflyinggreek Great location
Fantastic location, room was great.
May 10, 2014
Rated 5 out of 5 by nurfwilli Awesome
Excellent Location and views of the canal and Parliament. Definitely top class.
August 7, 2012
Rated 4 out of 5 by Potent1983 Great stay- Elevators are being repaired
Great stay as always but will be happy when the elevators repairs are complete.
March 14, 2013
Rated 1 out of 5 by Aaaabbbb Late check out
I especially love the late checkout at 4:00 pm
April 27, 2014
Rated 3 out of 5 by Ellen46 Excellent facility - poor service
We recently stayed at the Ottawa Westin - the long weekend in August. This was our 4th time at this hotel because the rooms are excellent, the location is great and, before this trip, the service was impeccable. On this visit, however, when we arrived, I was told that they had booked us in a room with one bed - for our family of four! This was after I had made the booking ahead of time and confirmed the morning of the stay. After driving 6 hours to get there, this was not welcome news. In addition I had booked a cot ahead of time which the hotel did not have on record. At first, the attendant at the front desk seemed unmoved and unwilling to do anything to resolve the situation. She even implied that next time I should write down the names of everyone I dealt with at the hotel when I both booked and confirmed my reservation. My response was that I should not have to assume incomptence at a hotel of this calibre. Finally, after I insisted that she speak with someone else because we would not accept a room with one bed or pay extra for an upgrade due to their error, a manager "released" a room that was previously unavailable (which was exactly the type of room we had booked). When we arrived in the room we noticed that there were not enough towels for 4 people, nor was there a blanket for the pullout. We called down to request these be brought up. 5 hours later, they still had not come. When I called down to request them again, they told me the items were "in the elevator". After another 1/2 hour, my husband called and they said the items were just being assembled. The items never arrived, so we had to make due so that our children could go to bed. All in all, this is not the type of service you would expect from a hotel of this calibre. We were very disappointed.
August 4, 2014
Rated 5 out of 5 by 127Barry Outstanding
We had a great time at the Westin in Ottawa. We would go back there anytime.
June 22, 2012
Rated 5 out of 5 by Marty61 This hotel met our needs
We spent a wonderful night and the hotel was walking distance to everything.
August 26, 2012
Rated 4 out of 5 by JigJig Room
Waited a while for a room - about 1 hour
April 29, 2014
Rated 5 out of 5 by YanaJ Great hotel
Well priced, nice amenities, great location, overall wonderful experience
November 26, 2013
Rated 5 out of 5 by mitchl I love this hotel
location is great for my business purposes
February 27, 2014
Rated 4 out of 5 by Nipper This hotel has a great location
superb location, service top notch, right down to the elevator assistant.
September 19, 2012
Rated 4 out of 5 by Frannie14 Internet
just a bit disappointed wifi access had to be paid for if non spg
February 15, 2014
Rated 5 out of 5 by bill32 First Class
From the moment you arrive the feeling is one of complete relaxation !
August 22, 2012
Rated 4 out of 5 by jdvca Need
I would like to have better amenities to hang towels after the shower
February 18, 2013
Rated 5 out of 5 by Lils Great Staff
the facilities were great but the staff were fabulous we will return
February 17, 2013
Rated 5 out of 5 by Humber Great Location
We had a great and enjoyable stay.
Would be very happy to come back.
June 23, 2013
Rated 1 out of 5 by Jenn Disappointed
staff communication problems and reception difficulties encountered.
March 13, 2013
Rated 5 out of 5 by Mandy Great hotel attached to convention ventre
The concierge has exceeded my expectation; he was extremely helpful.
May 25, 2013
Rated 5 out of 5 by Mike2013 Amazing
Staff did whatever they could to make our stay very enjoyable.
April 18, 2013