Rated 3 out of 5 by sjm67 Room size, pool service
The room size was small for 4 people.
There was slow service by the pool...asked twice for wait staff and waited an hour.
January 31, 2013
Rated 4 out of 5 by Hounyny It was very good!!
Most of every condition was cool!!
Among other thing, location is the best!!
But, sometimes wifi was not good a little..
February 12, 2013
Rated 5 out of 5 by Cons Lovely court, fun rocking chairs
Beautiful court with large Hawaiian tree and entrance to hotel with front porch with many rocking chairs to relax on.
December 1, 2012
Rated 4 out of 5 by SC2012 Westin HI
Nice hotel. The staff is very friendly. The rooms are very small if in the original tower. Hotel right on the beach.
December 12, 2012
Rated 3 out of 5 by Hola22 Just OK
The decor in my room was a little dated and I felt like I was staying in a chain hotel, overall it's a nice place...
August 5, 2012
Rated 5 out of 5 by Juan7 Elevator needs improvement
Elevator was too slow and too crowded at peak hours. The stairs had no access to the ground floor or to the lobby.
November 14, 2012
Rated 5 out of 5 by pedro location
the location was awesome and the quality and classiness of the resort was perfect
June 10, 2013
Rated 4 out of 5 by rainfaa Great experience.
The view was great and room was very spacious. The soothing sounds of the ocean made it a plus.
May 12, 2013
Rated 4 out of 5 by Charles80139964083 Terrible front desk
Very disappointed about the front desk, no body take care when I queued up in the Platinum line when check in, 2 Japanese lady staff were busy in chatting with a lady customer, even not try to have eye contact with me, finally check in when they cleared up the normal check in line. More terrible when check out, it's also a Japanese staff stay in the Platinum counter, when I approve she shown me a board to let me know she is work for Japanese group check in, I said "I am a platinum member" and then point at the Gold/Platinum member STAND, she point me to the normal line but I refused to do so and said" I am a Platinum member so this is my line!" She made no response, just walked away and help some Japanese customers queued up in the normal line(not sure a group or not), finally I stand there for 10 minutes, no one help me and I can only went to the nearest staff and said " I'm rush to the airport, have no time to wait, do you have a drop box for express check out?" The male staff said " OK, leave us your room key and we'll do it for you." It's a very simple case but those staffs serve the Platinum counter/Japanese Group check in really made me mad.(it's a false to put them together)
April 1, 2013
Rated 4 out of 5 by tertrob Great location
Great rooms (old comfy feeling), great location. Beach bar staff not very attentive or openly friendly.
February 20, 2013
Rated 3 out of 5 by dana75 whst does spg really mean!!
The staff were none caring and in fact careless with check in and out and all requests in between
March 9, 2013
Rated 5 out of 5 by kluv2cruz Classically beautiful hotel
The Moana Surfrider is a beautiful hotel and we had a lovely stay. Loved watching all the weddings!
September 30, 2012
Rated 5 out of 5 by VINROSE this is our favorite hotel.
outstanding and friendly.
July 15, 2013
Rated 5 out of 5 by curt TV channels lacking
I was very disappointed to discover that a Westin hotel in Hawaii did not have the GOLF channel
March 1, 2013
Rated 4 out of 5 by Walter73 Christmas stay
Loved the breakfast buffet every morning. I would suggest that everyone do this! Beautiful hotel!
January 2, 2013
Rated 4 out of 5 by Spiritguy Great location
Loved the location both in the Waikiki district and to the beach.
Very nice outdoor beach bar.
February 24, 2013
Rated 5 out of 5 by tiflyn20 This hotel offers extraordinary service!
The hotel staff went above and beyond in helping us any way possible....the service is amazing!!
October 8, 2012
Rated 5 out of 5 by thebrads The Staff
Exception Staff!!! From the front desk, to the pool,to the beach crew....all great people!
March 13, 2013
Rated 4 out of 5 by bokimrx Great location
Hotel is on a great spot on Waikiki.Rooms vary on which building you're at so can be tricky.
January 7, 2013
Rated 4 out of 5 by Yasu1949 Room 547
It was a little bit old room, so the window not closed tightly and very noisy from street.
February 24, 2013
Rated 5 out of 5 Excellent!!
There is nothing about this hotel not to like - wonderful location, staff, food and service.
October 29, 2012
Rated 3 out of 5 by Spicyramen Great location but busy
Given the high price and reputation of this hotel we had expected better service standards.
October 8, 2012
Rated 5 out of 5 by Angela48 Beautiful Experience
We thoroughly enjoyed our stay at the Moana Surfrider & intend to stay again Jan 2014.
January 13, 2013
Rated 5 out of 5 by lj62 Outstanding Features
This hotel was built in early 1901 and is a beautiful building inside and out.
April 14, 2013
Rated 5 out of 5 by Joey54 This hotel has great features
Everything was great. Our check in girl was very helpful and accommodating.Great room.
November 6, 2012
Rated 5 out of 5 by Brad48 Elegant,gracious,accommodating,and (!) casual
Everyone bent over backwards to make our stay restful and pleasing...and we felt it!!!
October 4, 2012
Rated 4 out of 5 by FOURTUNE500DIRECTOR Perfect Location
Amazing location and very good service!
Worth the extra money to be on the beach!
January 31, 2013
Rated 4 out of 5 by Djan This hotel is the best choose in Waikiki
very good location, excellent a beach, perfect service and nice view from window.
August 29, 2012
Rated 5 out of 5 by CM16 Love this hotel
One of the best things about Waikiki. Gorgeous old hotel loaded with charm.
February 28, 2013
Rated 5 out of 5 by BBZ76 BBZ
I will definetely come back to Waikiki and choose the Moana Surfrider Hotel.
December 13, 2012