Rated 2 out of 5 by TravelX Not up to Westin standards
Disappointing and below my expectations for a Westin Branded hotel.
Hotel seems old and dingy. Poor signage for orientation in a hotel with a complex layout.
Conceirge did an excellent job.
Doorman couldn't take my car.
January 20, 2014
Rated 5 out of 5 by Shatz Outstanding Customer Service
I was pleasantly surprised by this hotel. It is beautiful, very clean, the room was outstanding, the food was incredible and the staff was over the top! I will definitely recommend this hotel to anyone and I look forward to staying again.
August 12, 2013
Rated 5 out of 5 by KEA1 Clean, comfortable, spacious
Attending conference and it was great to get back to this hotel in the evening. The walk to the farthest part of the convention centre in the morning was <20 minutes. 15 minutes to LA Live if determined. No issue getting taxis if needed.
April 26, 2013
Rated 5 out of 5 by ccheung Wonderful hotel
This is a very nice hotel with plenty of amenities. The staff is very friendly and accommodating. The hotel is kept clean and very well organized. I've come to this hotel every year for the last 5 years and not yet had a bad experience.
July 7, 2013
Rated 3 out of 5 by tende Space
I stay at many Westin Hotels i always enjoys my stay. The room i stayed this time is a little Claustrophobic for me because of the narrow entry to the room and bathroom door just make the room so small... overall it was ok for the rate.
October 23, 2012
Rated 5 out of 5 by am67 Great stay!
An excellent conference experience. Everything was well organized and easy to access.
Special thanks to Gustavo for helping out with a situation I had with a shuttle driver. His friendliness and helpfulness was greatly appreciated!
June 3, 2013
Rated 3 out of 5 by Diane2 Unprofessional Customer Service
I was stressed out from reservation problems and that led me talking to all kinds of managers and supervisors at the actual hotel who didn't really help me. Overall stay was good except the coffee machinge in the room didn't work.
February 11, 2013
Rated 3 out of 5 by craigrents OK
Escallators were out of service most of my stay. Kept from using elevator by identified staff member who said there was a 'military' meeting. on the floor. Had heavy bags to bring down to valet parking and almost fell on stairs.
September 18, 2012
Rated 4 out of 5 by aoliveira Great downtown location and rooms
Great location. Staff was very friendly and helpful. Room was spacious and bed very comfortable. Only complaint was the shower - very loud and with too much pressure. You could also hear the neighbors shower and toilet, as well.
December 5, 2012
Rated 2 out of 5 by Sophia888 Did not meet my expectation on Westin Brand
Some staff are not friendly, room does not have enough outlet to plug muti cell phone, etc. Bath tab fixture keep fall off, shower head face out side, and wet the floor each time. When encounter issues, no one is eager to help.
July 24, 2013
Rated 5 out of 5 by QueenG112 The hotel was great and has an exceptional staff!
Just minutes after checking I received a welcome call. The hotel has the best service I have ever experienced. The staff definitely will make you feel like royalty.
March 10, 2014
Rated 5 out of 5 by Doaker A WOW Experience!
This is a great hotel. Everything about it was top notch from the architecture, staff, services, facilities and the total experience. Only one negative was the cost of hotel parking, $40/day. Overall we were impressed. -Doaker
February 18, 2013
Rated 5 out of 5 by Tim2 Great downtown location and hotel
I stayed here with my daughter for a convention. We had quick, efficient, and friendly service the whole time we were there. If I were attending a convention or other event downtown I would definitely return to this property.
July 11, 2012
Rated 5 out of 5 by LAK25 Fabulous Hotel!
From checkin to checkout it was great.
April 17, 2014
Rated 4 out of 5 by cotsen SERVICE AND SPG
The concierge was not good. He didnt help with my need and he even gave me incorrect information. The hotel was too cold, not everyday they left a bottle of water at the room, I didnt feel special as in other westin hotels.
January 3, 2013
Rated 5 out of 5 by Chancey Weekend Getaway
Thank you for an excellent experience at the Westin Bonaventure. We thoroughly enjoyed our stay. The accommodations were top notch and very much enjoyed. We look forward to staying with your hotel again soon. Many thanks!
September 30, 2013
Rated 4 out of 5 by Shark1237 Good Business Hotel
This is a nice, clean property. The hassle and expense of valet only parking is the only major drawback. If you do not need to come and go during your stay then that should not be a problem. The pool is kind of lame, too.
April 30, 2012
Rated 4 out of 5 by Tim84679 Great Stay
Stayed here for a conference.
The Downtown location was excellent.
The room had a stupendous view and was very well appointed.
Wonderfully maintained by the housekeeping staff and amenities abound.
Would def. stay again.
June 9, 2013
Rated 3 out of 5 by Peanut13 Rude Staff
Staff/waiters were very rude food was cold and the evening we had a get together the bar tender were rude and people were in line waiting with their tickets and they cut them off, the one drink I did have was water down.
September 5, 2012
Rated 2 out of 5 by kconrad1 Several Problems
When I checked into my room, there were clumps of hair in the shower in the bathroom. I had breakfast in the Lakeview Bistro while I waited for my room to be ready and was all but deserted by my server. I waited 30 minutes for my bill. Then I ordered room service that night, and they forgot my soup. I am a Starwood Preferred Guest, yet I was charged for internet. I came back to my room to a message light. When I called about it, I told the lady that the message was that I didn't have any phone messages but I did have an alert that I needed to call about. She was quite snippy with me saying that I didn't have any phone messages. I told her I knew that and I must have a package or something. She finally transferred me to shipping where I was informed that I have a FedEx. And finally, when I came back to my room at 11:45am to get my stuff to check out. I had been locked out. I know it was before noon because on my cell phone when I called for security to let me in, it ready 11:50am. It was very inconvenient, and I didn't feel very welcomed or well taken care of at all.
January 28, 2013
Rated 5 out of 5 by HiramGO Great Place
Great hotel in the Downtown LA area
April 16, 2014
Rated 5 out of 5 by Maggie2519 Great Hotel
We stayed at Westin Bonadventure in downtown LA because we wanted to visit some of the wonderful museums. The hotel was wonderful, the staff was pleasant and the rate was reasonable. We will do this again real soon.
July 10, 2012
Rated 5 out of 5 by xnipenn great location, nice services
if you need to have a nice, quite and friendly hotel to get rest after your long day of meeting, confernece, you may love this The Westin Bonaventure Hotel & Suites. Staffs there are super friendly and very helpful.
March 27, 2013
Rated 5 out of 5 by BobMA54 Perfect in all ways
A wonderful experience. Highly recommend.
April 13, 2014
Rated 3 out of 5 by JamieS Average at best
The hotel is almost too big to support any kind of experience. Check in at the front desk was the best part and after that really average to below. Concierge less than enthusiastic, valet didnt answer their phone.
October 4, 2012
Rated 3 out of 5 by Rwb0313 Bonaventure Stay
Unfortunately, climate control in the room was broken. A/C turned into heat overnight and no way to cool down room at 3am. Then, no hot water in shower :(.
I'm a corporate regular visitor so disappointed in stay.
March 7, 2013
Rated 4 out of 5 by bigdaddynyc2006 Very good stay
I had a very good stay recently. Room service was excellent, workout room was top notch. My only drawback was the wireless Internet speed was quite slow. I was unable to VPN into my corporate server from the room.
May 5, 2013
Rated 4 out of 5 by Sam31 Great Downtown LA Hotel
Hotel staff are professional and knowledgeable about area attractions and restaurants. The rooms are very comfortable and have great views of the city. The Compass restaurant at the top of the hotel is excellent!
July 14, 2012
Rated 4 out of 5 by Sister5 tight quarters
I enjoyed the hotel. All staff were pleasant and helpful. Room was a bit tight square footage wise. The weather was colder than normal and the room heater never made the room comfortable. It was blowing cold air.
January 16, 2013
Rated 4 out of 5 by Bill My one concern
I had only one problem at this hotel,
and that was with the toilet, that did not flush properly or at all. (Rom 2759). The staff person cleaning the room adjusted the toilet, but this did not resolve the problem.
April 13, 2013