Rated 5 out of 5 by Tim2 Great downtown location and hotel
I stayed here with my daughter for a convention. We had quick, efficient, and friendly service the whole time we were there. If I were attending a convention or other event downtown I would definitely return to this property.
July 11, 2012
Rated 4 out of 5 by cotsen SERVICE AND SPG
The concierge was not good. He didnt help with my need and he even gave me incorrect information. The hotel was too cold, not everyday they left a bottle of water at the room, I didnt feel special as in other westin hotels.
January 3, 2013
Rated 4 out of 5 by Shark1237 Good Business Hotel
This is a nice, clean property. The hassle and expense of valet only parking is the only major drawback. If you do not need to come and go during your stay then that should not be a problem. The pool is kind of lame, too.
April 30, 2012
Rated 5 out of 5 by Ben2 Excellent customer service and comfy beds
This hotel is conveniently located in the heart of downtown LA. The front desk agents that I dealt with were very helpful and extremely professional. I will definitely be back to stay at the Bonaventure again.
October 24, 2013
Rated 4 out of 5 by Tim84679 Great Stay
Stayed here for a conference.
The Downtown location was excellent.
The room had a stupendous view and was very well appointed.
Wonderfully maintained by the housekeeping staff and amenities abound.
Would def. stay again.
June 9, 2013
Rated 3 out of 5 by Peanut13 Rude Staff
Staff/waiters were very rude food was cold and the evening we had a get together the bar tender were rude and people were in line waiting with their tickets and they cut them off, the one drink I did have was water down.
September 5, 2012
Rated 3 out of 5 by Mindi SERVICE
Dining was a hastle. Waited a very long time to even get a table. I cleaned off a table to be able to sit. Understaffed and wait time for service was terrible.
Staff seemed as if they did not want to be there.
October 21, 2013
Rated 2 out of 5 by kconrad1 Several Problems
When I checked into my room, there were clumps of hair in the shower in the bathroom. I had breakfast in the Lakeview Bistro while I waited for my room to be ready and was all but deserted by my server. I waited 30 minutes for my bill. Then I ordered room service that night, and they forgot my soup. I am a Starwood Preferred Guest, yet I was charged for internet. I came back to my room to a message light. When I called about it, I told the lady that the message was that I didn't have any phone messages but I did have an alert that I needed to call about. She was quite snippy with me saying that I didn't have any phone messages. I told her I knew that and I must have a package or something. She finally transferred me to shipping where I was informed that I have a FedEx. And finally, when I came back to my room at 11:45am to get my stuff to check out. I had been locked out. I know it was before noon because on my cell phone when I called for security to let me in, it ready 11:50am. It was very inconvenient, and I didn't feel very welcomed or well taken care of at all.
January 28, 2013
Rated 5 out of 5 by xnipenn great location, nice services
if you need to have a nice, quite and friendly hotel to get rest after your long day of meeting, confernece, you may love this The Westin Bonaventure Hotel & Suites. Staffs there are super friendly and very helpful.
March 27, 2013
Rated 5 out of 5 by Maggie2519 Great Hotel
We stayed at Westin Bonadventure in downtown LA because we wanted to visit some of the wonderful museums. The hotel was wonderful, the staff was pleasant and the rate was reasonable. We will do this again real soon.
July 10, 2012
Rated 2 out of 5 by Nobueno2013 Not what I expected
For the location, the price, the decor, I expected some much more from the rooms to the unfriendly front desk staff lady that checked me in an whom I would later having dealings with a few times during my stay.
September 17, 2013
Rated 4 out of 5 by bigdaddynyc2006 Very good stay
I had a very good stay recently. Room service was excellent, workout room was top notch. My only drawback was the wireless Internet speed was quite slow. I was unable to VPN into my corporate server from the room.
May 5, 2013
Rated 3 out of 5 by Rwb0313 Bonaventure Stay
Unfortunately, climate control in the room was broken. A/C turned into heat overnight and no way to cool down room at 3am. Then, no hot water in shower :(.
I'm a corporate regular visitor so disappointed in stay.
March 7, 2013
Rated 3 out of 5 by JamieS Average at best
The hotel is almost too big to support any kind of experience. Check in at the front desk was the best part and after that really average to below. Concierge less than enthusiastic, valet didnt answer their phone.
October 4, 2012
Rated 4 out of 5 by Bill My one concern
I had only one problem at this hotel,
and that was with the toilet, that did not flush properly or at all. (Rom 2759). The staff person cleaning the room adjusted the toilet, but this did not resolve the problem.
April 13, 2013
Rated 4 out of 5 by Sam31 Great Downtown LA Hotel
Hotel staff are professional and knowledgeable about area attractions and restaurants. The rooms are very comfortable and have great views of the city. The Compass restaurant at the top of the hotel is excellent!
July 14, 2012
Rated 4 out of 5 by Sister5 tight quarters
I enjoyed the hotel. All staff were pleasant and helpful. Room was a bit tight square footage wise. The weather was colder than normal and the room heater never made the room comfortable. It was blowing cold air.
January 16, 2013
Rated 5 out of 5 by Manju AMAZING HOTEL
I teach at a university in Mexico UNIVA, my stay was for 5 days, is an amazing hotel, its rooms, staff very friendly, the location is perfect, I recommend it 100 percent, is the best hotel in the financial center
August 13, 2012
Rated 4 out of 5 by JPfromthe213 Convenience
Although it is outdated, and the recent renovations leave something to be desired, all that disappears the moment you open your curtains and soak in the view. The location in DTLA (Downtown LA) is a major plus!
May 20, 2013
Rated 4 out of 5 by stitcher523 Very nice hotel
Nice hotel with food court. Bed was not made well each night. Sheets didn't fit bed, tucked in on left side but not on the right side. Every night sheets pulled out from the side and bottom. Mattress pad lumpy.
December 17, 2012
Rated 5 out of 5 by paksrfyogi SRF Convocation
This hotel is perfectly suited for the above event. The dining facilities and the meeting rooms always meet the expectations. The bedrooms are very comfortable, and the hotel staff are very accomadating !!!!!!
August 6, 2012
Rated 5 out of 5 by Goger Room Door problem
The only problem I encountered was that the door to my room did not open easily and jammed so that I had to pull hard to shut it. Felt sorry for the guests in the rooms next to me having to make such a noise
September 12, 2012
Rated 5 out of 5 by Lindy4 Great Hotel
This hotel had the most confortable bed ever. Stayed 4 days and the room was cleaned with excellence, plenty of towels and top rate coffee provided. Just simply enjoyed my stay. Definitely stay there again.
September 7, 2012
Rated 5 out of 5 by alcpharmd Great place
Very clean and fresh feeling in the hotel, in all places. The shops and restaurants in the hotel make for a very nice stay. The meeting rooms were all adequate. Just a very enjoyable stay. Thanks.
October 15, 2013
Rated 4 out of 5 by Under23 This hotel really has great features
I was overall very satisfied with my stay in the hotel. My only complaint would be that I had to login everytime to the WiFi connection. It was a little annoying. Other than that it was a great experience!
September 4, 2012
Rated 4 out of 5 by Teacher123abc convention
This is the forth time I have stayed at this Hotel and it is consistantly good. The convention staff is excellent. The quality of food is fantastic and the wait staff was friendly, dilegent and respectful.
January 28, 2013
Rated 4 out of 5 by sjd2013 LA stay Nov. '13
Easy check in. Room was comfortable. TV didn't work well. Satellite signal dropped and TV went to a black screen multiple times in just a short time period. That was a bit annoying.
November 18, 2013
Rated 5 out of 5 by chr27 Love this hotel
Every time I come here, the staff are SOOO friendly and go out of their way to make sure that I am comfortable. The room is immaculate, the food delicious, and the proximity to local amenities perfect.
June 3, 2013
Rated 5 out of 5 by DowntownLAbusinessman The place to stay in downtown LA
Beautiful, wonderful and modern property with very spacious and comfortable rooms at an excellent central downtown LA location. I've stayed at them all around here, and this one is the gold standard.
March 6, 2013
Rated 5 out of 5 by Manju Hotel has great features
The location was great! For the size of the hotel I was really impress with the timing of their elevators, it was quick and there was alot of people on the weekend we were there. Service was great...
September 21, 2012