Rated 4 out of 5 by Mdhmd Loud
It was very loud at night. We heard the wedding party upstairs and many of the wedding guests were n our floor. They we very noisy and loud and we have two young kids
May 28, 2013
Rated 3 out of 5 by MrsH411 Great Location
This hotel is very conveniently located. The lobby and registration can get congested and should be analyzed for traffic improvement by the Management.
March 3, 2014
Rated 4 out of 5 by busyman888 Chicago visit
Overall my stay at this Westin was great great. We had no real issues and the room was clean and comfortable. The location was great as well if you like shopping.
December 10, 2013
Rated 5 out of 5 by HappyintheSFW Exactly the way a stay should be
Easy and fast check-in. Room just the way I like it. Upper floor and option for king or double beds. Quiet hotel in a great location. Cabs were super easy to get.
January 16, 2013
Rated 3 out of 5 by admanag meh
Tired hotel - 3 star quality at price points similar enough to proper luxury hotels... to much competition and choice in chicago to take this option seriously!
December 7, 2013
Rated 5 out of 5 by TennesseeTraveler Usual Westin comfort
I slept well; elevators were fast ... even for a busy conference. Friendly staff. Great location on Michigan Avenue, if one should want to do some shopping.
January 13, 2014
Rated 5 out of 5 by Cesarn CATERING
I hosted a Travel Agent function and mainly worked with the Sales Manager of Catering and she was an absolute delight to work with and met all my expectations.
November 4, 2013
Rated 4 out of 5 by Robert49 Great for what you want
Excellent hotel with a good location to downtown Chicago and for shopping on Michigan Avenue. Walking distance to many stores and food located on Rush Avenue
September 26, 2013
Rated 4 out of 5 by LTCRPh A few changes would make a great stay excellent
Great location for seeing the city. Grill staff went out of their way to please the customer. Meal prices a little high. Not all TV channels came in clearly
September 22, 2013
Rated 4 out of 5 by FrequentTraveler2013 Good business hotel
Great business hotel in the heart of the city. The staff is very nice and the lobby provides for a great place to meet clients if you need to meet quickly.
April 18, 2013
Rated 5 out of 5 by Mattburn Great Weekend in Chicago
My wife and I had a great time downtown. We were uprgraded to a suite which masde the stay even better. Kristin Kulasik was very helpful with everything.
November 11, 2013
Rated 5 out of 5 by whit Construction Professional
The Weston meets my expectations each time I stay ,whether it is business or pleasure. The location, services, food and professional staff are excellent.
March 11, 2013
Rated 5 out of 5 by drsher08 Great location exquisite bed
Always reserve a premier room, wonderful views, spacious and comfortable bed, great service. Hotel is quiet, and has a wonderful very welcoming feel.
December 3, 2013
Rated 5 out of 5 by Joefrombrooklyn Perfect Location
Right on Michigan Avenue and across from the hancock building. staff were all pleasant, room was large, towels in abundance, heavenly bed is perfect.
April 29, 2013
Rated 2 out of 5 by Candelata rude and innacurate
Front desk clerk at check in very rude and unprepared. didn't recognize my platinum status. gave horrible room , had to come down to have it changed.
March 16, 2013
Rated 5 out of 5 by Cfan19 Great place to stay in the city
The Westin is a great hotel with a great location. The rooms and views of the city are a great selling point. The staff is friendly and very helpful.
January 15, 2013
Rated 1 out of 5 by RoadWarrior621 Terrible experience: Platinum guest
Terrible overall experience. SERIOUS security issues, outdated interior, inferior desk personnel, including management. I'll never stay here again!!
October 15, 2013
Rated 3 out of 5 by JBO219 This hotel was nice
Hotel was clean. DIsappointed in staff and lack of attentiveness. Had to ask to be helped versus having someone greet or assist in taking bags, etc.
August 28, 2013
Rated 4 out of 5 by almak Great location
For a trip to take our Grandaughter to American Girl - this Westin couldn't have been better. Wish there might have been one extra chair in the room
February 19, 2013
Rated 4 out of 5 by Julie30 Reviewing hotel for a destination wedding
Bethany, your catering sales manager, is a very knowledgable & bubbly asset to your company, showing your space for a possible destination wedding.
January 21, 2013
Rated 4 out of 5 by xxxxyyyyzzzzz Needs sprucing.
This hotel (especially the lobby) needs a little upgrading.
May 15, 2014
Rated 3 out of 5 by Jam36040 Adequate
Chicago has many choice. Great location
The rooms are a little tired. Stained carpets. Bathrooms need updates
For the money I would stay elsewhere
June 17, 2013
Rated 3 out of 5 by Kristi1127 Too hot
I guess one of the air conditioners broke. It was just too uncomfortable. I couldn't sleep well so was tired for my conference. Just disappointing
July 22, 2013
Rated 5 out of 5 by Slickette Check in
Got there at 0630. Had a voucher but no room was ready.
May 15, 2014
Rated 4 out of 5 by Greg52 Can't beat the location
Amazing location on Michigan Avenue. Also loved the restaurant - excellent breakfast and lunch. And the bar was great, including the bartenders.
February 24, 2013
Rated 4 out of 5 by THESMDM CONCIERGE - VERY SPECIAL
We stayed at The Westin Michigan Avenue Chicago 14-24 May. We had a very good stay at a busy time for the hotel. We needed assistance with restaurant bookings and some of our party, also needed hair appointments and assistance with shopping trips. We e-mailed Rhoda many times prior to our arrival and again spoke to Rhoda a number of times during our stay. Some of eating engagements were either with customers or for special occasions. The restaurants that Rhoda suggested and booked were absolutely fantastic, the restaurant that stood out was Pelago which rates as probably the best Italian restaurant I have dined at. I would like to thank Rhoda for all her invaluable assistance, with all arrangements which was first class and excellent and made our stay even more enjoyable. I have stayed at many Starwood properties over the years and it is an absolute rarity to find someone with so much passion for their responsibilities as Rhoda. I trust the Starwood Group is able to keep the talents of Rhoda within the group. We are tea drinkers and we wish some of the Starwood properties had kettles in the room as a standard, in order to make this happen.
June 11, 2013
Rated 5 out of 5 by ClintGrit Very satisfied with my stay
The staff at the hotel was prompt in their response, very professional. The rooms
were very comfortable
April 13, 2014
Rated 2 out of 5 by MichaelJ12 Loud loud loud
For how expensive this Chicago hotel is its needs some improvement. First of all I went to order room service and everything I ordered was denied. I had a menu that was out of service. The book that had all of the hotel information in it was wrong it said there was tv channels that were not on the TV. I was staying at your hotel for a training and checked out the last day. I asked the front desk to hold my bags. When I went to the concierges desk there was no one there. The receptionist just stared at me. I had to wait 30 min to retrieve my luggage which in turn made me almost miss my flight. I also called the concierge desk several times for dinner recomendations. THE voicemail picked up. I called two more times same thing the voice mail picked up on the 4th time some one answered. The last night I stayed the level of noise from 2:30 until 4:45 was horrible I could hear every door slam in the hallway. I also heard people through the walls fighting and yelling. The walls were paper thin. I travel a lot for buisness and would not stay here again. As far as the beds they were very comfortable and the food was delicious. The room was nice too.
August 28, 2013
Rated 3 out of 5 by SeaStarwood An OK Hotel
We booked this hotel on our recent trip to Chicago. The location of the hotel is fantastic. However, what surprised me most was how dated the hotel was. I used my Suite Night award to upgrade the room to an executive suite and was quite disappointed. The windows of the room pretty much looked into the next building's offices. If I had known that, I would have not use my suite night upgrade. I felt like it was a waste.
What bothered me the most was related to some service and staff issue. The hotel seemed to have TOO many staff members standing around who are not front desk-related, while there was always a huge line waiting for front desk services. May be the hotel needs to staff more actual front desk members?
When we were getting to the elavator after checking in, one of the staffs clearly saw us coming as he was entering the elevator, but he quickly pressed the door close button and we were shut out of the elevator.
On a positive side, the front desk staff was pretty helpful and nice (once you get through the huge lines). The gym was quite decent with free weights, weight machines, cables machines, elipticals. thread mills, and bikes.
August 30, 2012
Rated 4 out of 5 by Lou85 Sound proofing the rooms...
Perhaps it was the St. Pat's celebration, but the sound proofing between rooms left a lot to be desired. Other than that, the hotel was great.
March 18, 2013