Rated 5 out of 5 by Waterrat7 Great Location in Boston
If you are in Boston for meetings or a convention this hotel is great. It is right next to the Copley Mall and you can cut through the mall to get to several other places and the convention center
January 13, 2014
Rated 4 out of 5 by bsnstraveler Great view, gorgeous room
Everything was excellent, except the temperature conrol! The room was freezing, and despite a setting of 72!!! it was never a comfortable temp (and I keep my home at 64).
February 17, 2014
Rated 4 out of 5 by Jan1950 Comfort in a great location.
Visitors from Australia staying in New York wanting to explore Boston. Your hotel was perfect for comfort and convenience, located close to the historical sights and across the road from Amtrak "Back Bay" Station.
October 1, 2012
Rated 2 out of 5 by Zafar this hotel does not meet the crieteria of a Westin hotel
The door staff have no clue how to help a guest and give directions for any information or address.. neither they show any support or greetings for guest coming in or going out. very very average service at doors.
September 5, 2012
Rated 5 out of 5 by Sam29 Very helpful staff. Great location.
Ideally located in the Back Bay. Helpful staff.
April 7, 2014
Rated 5 out of 5 by NJM42 Great location, excellent hotel
My teen daughters and I decided last minute to come to Boston for a night. The hotel staff was helpful and accommodating. The room was perfectly clean and the beds truly were heavenly. We can't wait to come back!
August 14, 2012
Rated 3 out of 5 by rks18 Valet area staff needs serious improvement
The front desk staff is very good, but the valet/reception need some serious improvement.
This is the 1st and last impression when a guest leaves, and unfortunately this service needs to be improved drastically.
September 2, 2013
Rated 5 out of 5 by martincho Excellent Hotel for business in Boston
Excellent Hotel for business in Boston.
Comfortable and situated in the best part of Boston (Copley place)
March 22, 2014
Rated 5 out of 5 by Jaja171 Great location and great view
The room was great - large enough for the four of us. Beds were comfortable and the room had a spectacular view of the Charles River. Breakfast buffet was a great deal for the kids. I would definitely come back.
October 7, 2012
Rated 3 out of 5 by CC2013 Westin Copley
The Heavenly bed is wonderful, otherwise you can get a lot more for your money at another hotel. They charge for you to print a boarding pass, they charge for internet, there is no breakfast except for meetings.
April 8, 2013
Rated 5 out of 5 by rick05 Great Location
Easy/efficient check in. Platinum status recognized with a junior suite upgrade and late checkout offer (which we used). Very good breakfast. Only negatives: small bathroom & slamming doors. Would stay again.
October 10, 2013
Rated 5 out of 5 by Sc0rpGuy The Westin Copley in Baahston (Boston)
Lovely hotel. Comfortable, clean, good food, nice ambiance. I was a guest on business and found time for some rest and relaxation as well. The hotel was a great "home base" during my stay. I would return.
November 17, 2013
Rated 5 out of 5 by Veedee Great Weekend Escape
We had a woderful weekend at the Westin Copley. Great room with an amazing view of the city. Shop at the mall and dinner/breakfast in the hotel. Highly recommend a weekend getaway at the Westin Copley..
November 4, 2013
Rated 4 out of 5 by jacobo good size rooms
We had a wonderful experience at the hotel. The room, the restaurant, the location, the staff. It is expensive though.
March 14, 2014
Rated 5 out of 5 by MO95 This is a great choice for a conference
I stayed here for a conference Nov 15-18 and was impressed with the facility. The rooms were nice, the beds very comfortable, the conference rooms and lobby area very conducive for large numbers of people.
November 21, 2012
Rated 5 out of 5 by PamelaPhD MLA Conference 2013
Excellent staff and facilities. There was a little construction going on, but the staff was so courteous and conscientious that I felt right at home--where I often have several works in progress going on!
August 5, 2013
Rated 4 out of 5 by VV75 Overall, met all my expectations.
Excellent locations with nearby restaurants, shopping, and local attractions. Staff was excellent. Parking a little bit pricey for overnight parking and the bathroom for junior suite was a bit too small.
September 7, 2012
Rated 4 out of 5 by DrNorma2 great hotel. cable tv options need work
I enjoyed my stay at this hotel for a conference but was disappointed not to be able to watch my favorite cable TV. There was FOX and CNN but no MSNBC. Very disappointing. I couldn't wait to leave.
October 28, 2013
Rated 5 out of 5 by 12mm Service outstanding
The hotel was great and the location ideal for getting around. Frank at concierge was wonderful - arranged tickets and dinner reservations for a family of four with such ease. Made our stay special.
October 3, 2012
Rated 5 out of 5 by Ior54 Great stay!
This hotel was flawless. The staff went out of their way to check us in early, then provided us with a fabulous view, delicious beds and excellent assistance at the concierge desk. Thank you!!!!
August 8, 2012
Rated 5 out of 5 by BusinessTraveler247 Amazing Views, peaceful sleep
This luxury hotel cost me less than many of the surrounding, provided me with an amazing city view, and remained peaceful and calming through Hurricane Sandy. I am definitely staying here again.
November 1, 2012
Rated 4 out of 5 by George1000 Poor Food
It is a great hotel but I was stunned by how poor was my room service food. I ordered a philly chees esteak sandwich...most of the sandwich was just the bread and nothing else. It was terrible.
May 21, 2012
Rated 5 out of 5 by wenders Great Stay
Was here for worked and especially liked that I could walk to the office without stepping outside. That way I was able to stay cool.
Breakfast at the hotel restaurant was also pretty good.
April 25, 2012
Rated 2 out of 5 by aoneRN Hotel could have more amenities
For a Westin, there were few amenities. No Swimming pool, no bottled water in gym. No apples at check-in. Poor answering service when calling desk. Did like concierge desk person - helpful
March 27, 2012
Rated 4 out of 5 by Dave60 Great service
The service from the desk staff was great.
We arrived after an early flight very jet lagged. The desk staff got us into a room at 10:am when the hotel was full. It was greatly appriciated.
October 24, 2012
Rated 4 out of 5 by ST24 Good
Didnt like that I was given a handicap room. Shower had no place for soap, shampoo, etc..pillows were too firm. Front desk had no others to offer.
February 6, 2014
Rated 5 out of 5 by StevenM27 Location Location Location
Not only is the location perfect but this property is very well managed and maintained. The staff are trained to accommodate guests needs. Clearly, we plan to stay again at this hotel.
November 28, 2012
Rated 5 out of 5 by GeoffB Exceeded my expectations
Staff was very helpful and went out of their way to assist us. Concierge made several helpful recomendations for restaurants and shops nearby, making the overall experience a delight.
October 22, 2012
Rated 5 out of 5 by GL78 Would recommend this hotel
I would recommend this hotel for the following reasons:
- Professional staff
- Good location
- Nice and clean facilities
- Very happy to get the upgrade because of the Starwood status
September 6, 2012
Rated 5 out of 5 by Chudsy Always perfect
When I can afford it - prices vary a lot during different seasons - I try to stay here. It is convenient to everything, including the mall, and the rooms are very comfortable. Kudos.
October 31, 2012