Rated 3 out of 5 by Jackie27 Not up to Westin standards
This is not your typical Westin. The beds were not comfortable, the bathroom had a broken sink and a dirty tub, room service overcharged and then said they would change it when brought to their attention and didn't (I had to call once I saw the total bill), they charged for using the workout room without letting you know they were doing so. I normally love staying at any Westin, but this hotel was not up to the "Westin" standard.
May 16, 2013
Rated 5 out of 5 by Rodger Dustin and Sena: 5 Stars
Guest service representatives Dustin and Sena went above and beyond. They took great care to ensure that my stay at the Westin was the best possible. I look forward to staying at the Westin Crown Center during my upcoming trips over Memorial Day weekend and the 4th of July weekend. The lobby is almost done, and it looks great. The location is perfect for activities around the Crown Center as well as the night life at P&L and Westport/Midtown.
May 14, 2013
Rated 5 out of 5 by AlabamaRN First stay
I just completed my first stay at the Westin Kansas City at Crown Center. My expectations were met and exceeded. The staff was attentive from the start. I will return to this comfortable home away from home.
May 10, 2013
Rated 3 out of 5 by Dave5688 Housekeepers Need Training
When I checked in and arrived at my room, there were no towels, no soap, no shampoo. I informed the front desk and they called Housekeeping. When I returned to my room a hour later, the towels were just placed in a pile on the bathroom counter and the amenities in a plastic bag next to them. There's a place for all that stuff but instead they just haphazardly placed it wherever. In addition, the housekeepers should prop the door open when going in & out. The door slams shut over and over because they keep getting supplies and going back in the room. It's very annoying when you're next door or across the hall when they clean. Lastly, you should give your hotel guests free access to the Fitness Center.
May 9, 2013
Rated 4 out of 5 by Dave17 Location was well suited for the event attended.
Pillows were uncomfortable
May 9, 2013
Rated 5 out of 5 by JohnnyO An Oasis in Kansas City
I just stayed at the newly remodeled Westin In KC. It is attached to the Crown Center Retail area. The new lobby and restaurant is fantastic. I have no status with SPG yet they treated me like a regular.
Every aspect of my experience was top-shelf. Great staff, very good food, and a good price.
May 8, 2013
Rated 5 out of 5 by Max73 Very comfortable hotel with diverse offerings
Had a recent local one night staycation in this hotel for the old days' traditional sake of staying here like my family used to do in the past. I was beyond impressed with a number of different things. Seeing old negative reviews of the hotel on trip advisor about the self parking situation and the comparison of taking advantage of the parking myself, I did not see what the complaints were about. Maybe those people parked farther away than I did, but I thought that it was easy to get to the lobby level from the parking area myself. Not to knock a good fellow Starwood hotel, but I thought getting to the hotel from self parking was easier than that at the Sheraton KC. The new lobby renovation was fantastic. Much brighter, updated, and easier to walk across on one level. No awkward walking around the lobby lounge or down into it and back on the main floor to get to the check-out desk. Checking in was easy and Lori the attendant was very helpful and accommodating throughout the process. She also provided me with a great room arrangement that I was really happy with and really comfortable in. Even if it wasn't a high floor or a downtown view, I had a good view of the pool area and I was satisfied enough with it. The room was really clean, spacious, and comfortable. I felt really at ease in being in there. The only negatives I noticed weren't that big of a deal, but they consisted of a small black mark on the carpet, small piece of paint peeled from the ceiling, and the question why the bathroom vanity was suspended in the center by a continuing series of L brackets. The only perplexing problem I had was trying to get the door open to go out onto the julietted balcony. There was some kind of metal clip attached to the upper track that I couldn't get off so I just didn't mess with all of it. Aside from that, everything was great. Even the night's sleep in the Heavenly Bed.
Most of all, I was surprised about the service and everyone among the staff who was very helpful, courteous, and accommodating. When I arrived on the 11th floor looking for my room, the housekeeping director helped point the way to where it was located down the hall. On the morning when I left, on the elevator, a bellman with a cart of luggage/ items let some other guests from my floor and I get on regardless, around that, and he let us exit the elevator before he did. He was very polite , friendly, and courteous.
I also has personal fun and interest in exploring all of the surrounding facilities in the hotel again. The ballroom and fountain levels, the walkways above, the games deck, fitness center, pool area, and adjoining yard or garden, and the shopping mall. The only complaint I had with any of those facilities was that the fourth floor walkway didn't really go anywhere. It ended at a wall with a locked gate from allowing anyone to explore and go up and down the stairways (staff access only?). Aside from that, a lot to see and do, and a lot of places to go and wander around. Also link access to the Sheraton and Union Station. It couldn't get any better than that. Hope to stay again in the future and continue the tradition!
May 6, 2013
Rated 5 out of 5 by Kendl Thank you Dustin
I made a last minute reservation and booked the wrong day. Dustin at the front desk took care of changing with no problem. Thank you!!!
May 6, 2013
Rated 5 out of 5 by Chris07 Where to stay in KC
Informative staff, very clean rooms, comfortable beds and attentive banquet staff. Great customer service!
May 6, 2013
Rated 5 out of 5 by KmarkTemp New updates to hotel dont disappoint
Lots of effort is clearly visible on the redesign of the new lobby area.
May 5, 2013
Rated 5 out of 5 by Cronides Award Travel... great view and location
Loved being on the 18th floor facing the city (great view of the night lights) and within a mile of the Sprint Center for a concert. Usually we stay on the plaza and this was actually a welcome accident. Had no idea how many cool things around for the kids for a future visit too (Lego Discovery, Union Station, Aquarium... all walking distance... and connected by skywalks for that matter). Only critique was bed was a little firm for my taste. Still, my new favorite stay in KC.
May 2, 2013
Rated 5 out of 5 by Verified Reviewer Wedding Weekend
We had an outstanding experience at The Westin Hotel - early April, 2013! We had a block of rooms for out of town wedding party, family and guests. The hotel staff was accommodating in all respects. The Garden Suite was a bonus, as it allowed us to have guests visit our room, without sitting in the bedroom! I highly recommend this for anyone, even as a family getaway.
April 29, 2013
Rated 5 out of 5 by tr2013 Everything about this hotel was excellent
The location is great. There was so much to do within walking distance of the hotel. The rooms were good and the staffwas excellent.
April 26, 2013
Rated 5 out of 5 by MDSN aesthetics
One of the things that I look forward to is the Westin "scent". I didn't notice it as strongly this time when I came into the lobby in Kansas City. It may be that since they were remodeling that was affected but I hope that there are plans to continue this experience.
April 26, 2013
Rated 5 out of 5 by Jayhawktraveler Another great stay
Always love staying here, centrally located in KC, staff is amazing and the friendliest in town. Rooms are big clean and wonderful.
April 22, 2013
Rated 4 out of 5 by TLMidwest Good & Convenient
Everything was what I expected about the hotel. It was clean but I am a fanatic when it comes to dust on furniture & when I walked in, that was the first thing I noticed. I was easily distracted when I saw they had Starbucks coffee in the room. ** Only major complaint was the elevators. It was a very busy weekend
April 22, 2013
Rated 4 out of 5 by auggie13 Did not get room paid for.....
Paid for and was guaranteed a corner room - when checking in - at first told that "room was not ready" and then in a matter of minutes was told that "type of room we paid for was not available at all"
April 22, 2013
Rated 5 out of 5 by Dallas0 Westin always pleases me
I love this Westin. This is the only hotel I'll stay in attending conference in Kansas city
April 20, 2013
Rated 2 out of 5 by Cori13 Needs improvement
Booked a room with a king bed, which was confirmed. When we arrived wecwerectold there were no king beds, only 2 bed rooms, great for our 25th wedding anniversary. Room was never cleaned during our stay, towels were left on counter but nothing restocked or towels removed, surprised at that. Beautiful place but slightly disorganized, don't try getting coffee only in the morning, coffee bar poorly stocked, customers that asked for coffee were told they were out, coffee was lukewarm, customers told it couldn't be reheated. Parking confusing, we self parked at $16 per day, the morning we were checking out, we had to pay $16 to get out of the garage, should have done this on our bill.very disappointed because it was our first stay here, have to come back in a month, now not sure where we will stay.
April 15, 2013
Rated 5 out of 5 by coachtmac Great location
The location of this hotel was very attractive and turned out to be as advertised. We enjoyed our time very much.
April 15, 2013
Rated 3 out of 5 by Soccermom71 Noise
We were very pleased with the accommodations. However, throughout the entire evening we were awakened by a yelping dog, running young athletes in the hall, and a drunk wedding party pounding on our door, as well as others. The front desk replied that there was a wedding party on our floor and that just happens. They also could not help us regarding the yelping dog that barked and yelped all night. Never again will I pay the money you charge to stay and be disturbed all night. It was a weekend away for us and I am unhappy with the lack of sleep, and courtesy of your staff
April 15, 2013
Rated 5 out of 5 by Simba EXCEPTIONAL SERVICE, FRIENDLY STAFF
I stayed here in June of 2012 with a large group for over a week. When I advised the hotel management that I was a gold member and happy that my group had choosen this hotel ,the Westin staff were exceptional to me. They provided me with a room on the Club level floor where I had access to the delightful service of the club room staff and sampled daily breakfast and evening snacks.
The hotel was spotless; my room was always exceptionally clean. All personnel did an exceptional job of being friendly and helpful, from the front desk to all workers. I had such a pleasent experience in this WESTIN. It was a wonderful experience for me.
The only negative experience was at the pool. Many families were staying at the Westin in June, and did not supervise their children at the pool. The children were so wild and noisy that I wished the hotel had a security guard or life guard present to monitor their behavior. Since the pool and the fitness center were adjacent to one another, my quality time at the fitness center was not so good one late afternoon due to my view of these unruly children. Aside from that, I truly hope I have the opportunity to stay at this wonderful hotel again this June( 2013). The location at the mall made it so convenient also, for a variety of restaurants that you can charge on your room key and snack bars for breakfast or lunch
April 14, 2013
Rated 3 out of 5 by stlphil Disappointment
Things started badly when the deadbolt was somehow engaged and I could not get into my room. After two attempts I phoned for assistance. Once settled into the room I discovered the sink in the bathroom drained incredibly slowly. That made shaving and brushing my teeth a start and stop process. Very annoying.
I expect better from a Westin.
April 13, 2013
Rated 4 out of 5 by Ricky102 Director
Nice Rooms at this location
April 12, 2013
Rated 4 out of 5 by Cindy Very nice Experience
We haven't been to this hotel in about 17 years and it was as good as we remembered it to be. My only comment would be, so much effort is put into the bedding/toiletries, and yet, the tissues provided were less than par...almost like sandpaper....upgrade the tissue please.
April 10, 2013
Rated 3 out of 5 by none poor housekeeping
disappointed....quality of room clean up poor...recyc led journals not picked up a day later....and sink took FOREVER to drain....I would think housekeeping could see that and call plumber.....a notch down from last several stays there...won't choose to go there if not a meeting, unless quality picks up
April 8, 2013
Rated 5 out of 5 by Trish29 Singing Praises for Weston
We had a great stay at the Weston. It was nice to have everything connected and under the same roof. Shopping, eating and fun. The staff was very helpful and friendly. I have already recommended it to my coworkers for their family trip.
April 8, 2013
Rated 4 out of 5 by KSRon Not what I had hoped for.
My party and I arrived shortly after 4:30pm on Friday, April 29, 2013, As there was also a bus load checking in just ahead of us, one of the desk staff opened another register and pulled us to him to register. He found no trouble finding our reservations, however, one of the reservations had been changed by me, weeks ahead of this date from a king room to a double queen handicap room. His service was excellent. He did manage to put us on the 16th floor, in the Preferred Guest Rooms and had my son in the room (1602) next to us (1601) as requested. The room we got was a double handicap room, however, the double was not queen size beds. With out daughter sleeping in one bed, I tried to sleep with my wife. My wife is recovering from a severe stroke and her right side is not yet returned to normal and is for the most part very sensitive and unusable. With the two of us in a double bed, there was no way not to touch her just laying flat on my back. There simply was no room. So both nights, I ended up sleeping on the floor. Which was not as comfortable as the bed. However, in that the air conditioner was not properly working, and with the "balcony" door open the 1 1/2 inch it would open, it was much cooler. The thermostat read 76 degrees and I attempted to adjust it to a lower temperature even setting it as low as 60, 50, and 40 degrees, but it made no difference. Still it was too warm in our room. My son reported to me that it was the same in their room.
My daughter went to take a shower on Friday night and afterward asked me if I had noticed the sand in the tub. I told her that maybe it was just grout from the walls. She said that it look like more than that. Then on Saturday night, I could hear the water running in our son's room 1602, and while I was in there, evidently his wife pulled the plug in their tub making gurgling noises in our tub, and their drain water started coming up the drain into our tub. There was enough water that came through to completely cover the bottom of our tub. As this did not happen until Saturday night late, and I had to be up and out early, I did not have a chance to report this to the front desk until I checked out Sunday morning. The checkout clerk, apologized and comped both our parking, and our Saturday morning breakfast for our group, which was considerable. While I think this was just a fluke, I would recommend the hotel to anyone without reservation.
April 2, 2013
Rated 1 out of 5 by maggie59 Hotel nightmare
Our stay was a nightmare. We had driven all day from Albuquerque, NM. and were exhausted. We shut out air conditioning off because off the constant noise and all we hear all night was the air conditioning in other rooms run all night.
April 2, 2013
Rated 4 out of 5 by Dino57 This hotel was great
The hotel and staff treated me excellent.. The woman who checked me in Lori was extremely nice and helped me wih all my request.. Being treated like that from the being of your stay makes a world of difference whe checking ino a hotel.
April 1, 2013