Rated 5 out of 5 by dada14 Great is all aspects!!
I will canoe back many times!
July 30, 2014
Rated 5 out of 5 by AMRJ40 Location is excellent for the area attractions
Hotel staff was very accommodating and location was perfect for our activities in the area. Good restaurants and shopping in the immediate area.are also a positive to this location.
July 29, 2014
Rated 5 out of 5 by trusid parking
The cost of parking at the hotel is very.I live in Las Vegas and the parking at all the hotels is free.
July 29, 2014
Rated 5 out of 5 by TravelPrince Great location
Great staff, room was ready early, service was outstanding. The room rate was very generous. I would definately return.
July 28, 2014
Rated 5 out of 5 by Dave566 Great for business and pleasure
Nice hotel for business and pleasure in the heart of Orange County. Very close to the airport yet far enough away so you are not bothered by airplane noise. Great shopping, restaurants and entertainment venues within walking distance. Good wine selection in lobby bar too!
July 25, 2014
Rated 5 out of 5 by tider Great location
Perfect hotel for Costa Mesa
July 26, 2014
Rated 5 out of 5 by West10trvler Great hotel for business travel
I had an excellent experience during my stay. Staff, ammenities and room all met my expectations for a Westin. Nice fitness center and pool for exercising.
July 25, 2014
Rated 5 out of 5 by DenverDiva Excellent Hotel!
Great rooms, fantastic gym and pool, outstanding service.
July 25, 2014
Rated 3 out of 5 by alberthkim Loud maintenance outside door till 10pm
First night at the hotel was fine but the second evening I come to my room around 7p to see and a hear being dryed out or something with an industrial sized fan. There was a sign warning about asbestos which didn't make me feel very good. I was in my room relaxing but since the machine was running right across from me it was really bothersome. I understand maintenance has to be done in a while, which is why I didn't call until 9 or so asking when it'll finish. The service express desk person said it'll be finished shortly and sure enough the fan stops and she calls back confirming it's gone. I thought things were fine until around 10p there is a lot of clinging and clanging and they're disassembling something. It went for more than 10 min and so I called again asking if it's really finished and to inform the manager that it is bothersome to have loud maintenance at 10pm.
I got a note from the manager later that night apologizing and to accept a gift of points. I checked my account and no extra points were given.
Again, I understand maintenance is needed and I don't want to talk down on a hotel for doing that, but overall I didn't have the most pleasant experience here.
July 24, 2014
Rated 5 out of 5 by GregYNWA Great and Responsive Service. Hotel has great features
This is my third stay (twice for business and recently with my wife and young kids).
I stayed here recently with my family for Spring Break. Although our daily activities were centered around the Anaheim area, we chose this hotel for the following:
1. Easy access to major freeways
2. Awesome shopping and dining options - located right next to South Coast Plaza
3. Great hotel features - swimming pool and updated fitness center
4. Very Clean Hotel
The staff (from the valet service to the front desk) is extremely responsive and courteous. We encountered a problem with one of our rooms in the evening and the front desk promptly resolved the situation by moving us to another room.
I recommend this hotel for both business and family trips.
April 7, 2013
Rated 5 out of 5 by Ageinvest12 Great Staff
The staff I dealt with was AWESOME! Just to name a few, Tre, Nicole, Kory, and I am sorry and regret that I am not sure of the gentleman's name that served me wine on your balcony above the waterfall. I believe his name was Carlos or Jose. I hope that you will let them know how fabulous they are.
July 21, 2014
Rated 2 out of 5 by BusinessNYC Fine - except no advance notice of water outage, and then work overran
Typical Westin for the most part, - which means good in my book. Just one real irritation. I turned up late on the Sunday night to find that there was no water until 6am the next morning. The note at reception was dated the day before, but they had made no attempt to contact guests to inform us. Not sure if the receptionists' offer of free water bottles was meant as a joke, but it was in slightly bad taste. It was too late to switch hotel... then the water ended up not coming back until 08:30am the next day. Not a good work day followed. First time this hotel has not had any water that I have heard of, but several colleagues have complained of no hot water on previous days. Be warned...
June 6, 2014
Rated 2 out of 5 by spgflyer Hotel needs an update
When I booked this property, I was really excited to stay in a Westin again. But the hotel's condition left me seriously disappointed. The property is in serious need of an update. From the minute I walked in, I was surprised at how dated the common areas were. The guest room was no better - the carpet was so grimy and greasy that I slipped walking in, and the bathroom was outdated. The restaurant does not have a breakfast menu; they only offer a buffet that contained basic and bland food - and they did NOT take the "Go Green" voucher. I checked out 2 days early, after only spending 10 hours onsite. I would not recommend going back until the property is renovated.
October 31, 2011
Rated 3 out of 5 by Timushka Nice property and location, but service lacking
I've stayed at the Westin South Coast Plaza several times with mixed experiences. On my latest visit, I called the hotel when I arrived at the airport to tell them I was waiting for the hotel shuttle. 40 minutes later, I called again only to be told I'd have to wait another 20 minutes. When I objected, they suggested I take a cab and the front desk would inform the manager-on-duty. I was met by the manager when I arrived, but received only an apology. It would have been very easy to correct this service failure with a credit of $15 on my bill to cover the cab fare. The staff need additional training to prevent service disappointments and resolve them when they do arise.
January 23, 2012
Rated 5 out of 5 by SJKQ Beautiful Hotel
Very good service and the room was just right.
July 21, 2014
Rated 5 out of 5 by DebAce This is a great hotel
I love the SCP Westin. From the room amenities, the proximity to the South coast plaza Mall, the Westin workout ...shoes and clothes ... the gym, the green choice for room service...it is a great value and wonderful environment.
July 19, 2014
Rated 4 out of 5 by Jekgo Four Star Treatment
Great staff! Through no fault of the hotel, a guest smuggled two dogs into a room and left them alone with the television on. They were quite unhappy and vocal puppies. Staff quickly changed my room and went overboard to apologize for the inconvenience. It was handled very well.
July 18, 2014
Rated 4 out of 5 by NoLeafSoap Basic Westin, but...
I've stayed in plenty of Westin hotels. Regardless of the annoying leaf-shaped soap that no human being can hold onto, I keep coming back to Westins because of their great locations and the SPG points. This hotel, however, I will avoid. The only reason is because they've chosen to use water that doesn't rinse the soap off your body. Whether using the sink or shower, you will never rinse the soap off. This was really annoying for me and my other business partners who were also staying there.
Westin South Coast Plaza, fix your water and I'll stay there again. Otherwise, there's plenty of other nice hotels in the vicinity.
Westin Corporate - enough with the leaf soap. Nobody likes it.
August 14, 2013
Rated 3 out of 5 by spy1 Expensive
The quality of the room is not supported by the high cost. The bathroom is in need of cleanup...dirty grout, very squeeky toilet seat, cracked tiles. The "guest services" phone did not work (same as my last two visits), and the coffee pot was malfunctioning. The room was very quiet and generally clean.
July 17, 2014
Rated 5 out of 5 by Nonena This hotel has great service
Very pleased to have learned that the hotel is updating the facility over the coming months.
July 18, 2014
Rated 3 out of 5 by SusieQ22 The staff is great
Being an spg gold member, I expected recognition, especially using 10,000 of my points.
July 18, 2014
Rated 1 out of 5 by kimita LOUD Outdoor Wedding All Night
I am EXTREMELY disappointed in our stay at The Westin South Coast Plaza. Despite the great amenities, this is one of the worst hotel stays I have ever experienced. Way below Starwood standards.
1) There was a LOUD WEDDING poolside all evening. Half the hotel's rooms (including ours) face the pool. It was IMPOSSIBLE TO REST well for my Disneyland half marathon the next morning at 5:45 AM.
2) Valet parking is $28 PER DAY. Take note, that this is NOT per night, which was conveyed to me by the valet when I initially pulled up. I just saw when I checked out that we were charged $56 valet for a 2 night stay. RIDICULOUS.
3) The pool closed down at 5PM on our first day, rather than 11PM, which is standard. Again, because they had that LOUD WEDDING. Disappointed, becaused we booked our stay here because we wanted to spend time by the pool.
4) 10 minute wait on the phone just to order room service/poolside food.
5) Bug in my burger lettuce.
September 2, 2012
Rated 4 out of 5 by KS1973 Great location to Orange County Airport
Very convenient location to Orange County airport. Books up fast so book ahead. Close to most of the Costa Mesa businesses and shopping mall.
Comfortable rooms, always feel safe.
Bathrooms could use some updating and better amenities.
I really like the coffee shop on site. They are fast and have good snacks.
Front desk staff are not always up to speed with policies and don't always recognize your status.
July 14, 2014
Rated 2 out of 5 by unhappylots Very poor service
two times in a row. did not receive iron after requesting 3 times. Did not get water 2nd day requested twice. disappointing last two times I've stayed. Been a starwood member for a number of years. use it for business and personal. I'm on a national committee for an organization looking for conference locations and would not recommend your hotel.
July 15, 2014
Rated 1 out of 5 by JMtravel Complete letdown
I was given a room that had been smoked in. The replacement room's tub was slow to drain. Final bill had phone charge for a call I did not make. The Director of Front Office emailed to let me know that he'd investigate and get back to me which he never did.
Overall, a complete let down especially the room that had been smoked in and the lack of follow-up by the Dir. of Front Office
April 30, 2014
Rated 2 out of 5 by roadD Dissapointed
Overall disappointment. Stayed here this past Sunday. Room is typical of a Sheraton, a little less than a typical Westin. Bed was comfortable though. Zero SPG recognition at check-in and platinum perks are not honored. Would not stay here again due to this as there are better options in this price range.
July 14, 2014
Rated 4 out of 5 by sully123 Great location but lacking local visitor information
Although the hotel is in a great location with close proximity to area attractions and beaches, I was not able to find any literature or visitor information at the hotel. There were no maps, brochures, or visitor guides available. This made finding things to see and do difficult.
July 14, 2014
Rated 5 out of 5 by Sarah42 Peaceful and Relaxing
I've stayed at the Westin South Coast Plaza many times for work but recently stayed for the first time with my children for a nice weekend getaway. The rooms are comfortable and I always sleep well. On this trip, we ate a wonderful dinner in the hotel restaurant. We ordered room service for breakfast which was delicious. It was a really nice stay and my kids enjoyed it as well. It's close to the airport, beach, shopping and so much more. The staff is warm and friendly. The hotel is beautiful and peaceful.
July 7, 2014
Rated 4 out of 5 by Bob38 Great location near OC airport
This is a nice hotel with a very good restaurant. Parking is a little expensive for the area and they have no Club Floor so it does not measure up with other SPG properties in the area with the exception of location.
July 13, 2014
Rated 1 out of 5 by Montu Worst Stay Ever in SPG
It was worst ever experience staying at Westin CoastPlaza. I was assigned a room which was in mess and not made up. In addition to it I have now received multiple copies of bills over the last 24 hours and they have different charges. Also my room number is incorrect in all these bills etc.....
Manager told me that I'll be credited bonus points in compensation of this pathetic treatment however, I didn't get single bonus point in SPG account except the regular points credited for my stay of 2 days.
August 16, 2013