The Westin Bonaventure Hotel & Suites, Los Angeles

  • 404 South Figueroa Street
  • Los Angeles,
  • Californie
  • 90071
  • États-Unis
  • Carte

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Afin de pouvoir réserver une chambre, les hôtes doivent être âgés d'au moins 18 ans et présenter une pièce d'identité officielle en cours de validité ainsi qu'une carte de crédit émise par une des principales sociétés de crédit. 

Rated 4.1 out of 5 by 787 reviewers.
Rated 1 out of 5 by Not a pleasant experience The hotel allowed a very loud party/concert. I am a business person who must get up at 5 am and am not able to even think about sleeping until party is over. I had already booked a room for another trip in November but if this is how hotel operates I am now seriously considering finding other accommodations. If this is the regard the hotel shows its guests it is not the place for me. . August 20, 2014
Rated 3 out of 5 by The bed sheets and pillows smelled The bed sheets and pillows smelled of must and pee. It was hard to sleep as the smell was so foul and strong. It was sad because everything else was great. August 22, 2014
Rated 4 out of 5 by Very good property. Great location for me. Friendly staff. Comfortable accommodations. August 22, 2014
Rated 3 out of 5 by Overall okay but linens smelled and bathroom smelled I've been staying here about once a month for work. Generally I am pretty happy with the rooms. This time around there were two things that bothered me. 1) A few of my pillow cases smelled like old water/mildew. had to have housekeeping change it. 2) On Thursday (the 5th night of my stay), housekeeping must have used a dirty / smelly mop or cleaning supplies because my bathroom smelled quite bad...again the old water smell. My last few stays here were much better. August 18, 2014
Rated 5 out of 5 by only one complant on a king size bed I would love to see king size pillows not the tiny ones we had August 21, 2014
Rated 5 out of 5 by Refreshed This hotel has met our expectations. We have heard alot about this property over the years and have never been able to make it in the past. I am super glad we made the chose to drive from San Diego. The front desk agent that checked me in was very pleasant. Faith at The Lobby Court Coffee Shop was very personable, kind and fast. I forget the Lobby Court Dinner server that helped us but she was very knowledgeable and very kind and efficient. The Valet was my only dislike, it took more than 7 minutes for eachtime getting our car and it wwas very hot down there. There was also a lady at lobby Court on 8/14 night time that was not very helpful or polite like we were bothering her cause she was almost off I did not get her name, she was an african american women that wears her hair losely in a pony tail alittle older. She is definately not Westin. A simple smile and I am sorry the restaurant his closing in a few minutes and offer suggestions. Other than that everyone we came into contact with was on key. Thank you for a nice trip August 20, 2014
Rated 3 out of 5 by All Staffs are so busy No one recognized that I am SPG member. I thought that I am not gold tier. So, the responses of all staffs were very late. Moreover, air conditioner in my room was out of order, which made me catch a cold. Of course, the manager compensated some amount of price. August 19, 2014
Rated 5 out of 5 by housekeeping service outstanding the housekeeping staff is excellent. Gladys cleaned my room (blue tower 14th floor) and was one of the sweetest, kindest and serviceable persons in the hotel. But all the HK staff is excellent and helpful. August 19, 2014
Rated 3 out of 5 by This hotel has history but it is a bit dated I am a huge Westin fan but felt that this hotel suffers from the layout and building date. The staff and service do their best to make it a grand hotel. I also wish there were more options of rooms since I was stuck right next the elevator. August 18, 2014
Rated 5 out of 5 by Amazing Customer Service I always have a great experience. Most of my trips are business but even when I take a weekend getaway, staff goes above and beyond to accommodate my needs and offer me best price available. August 18, 2014
Rated 5 out of 5 by Great Hotel!! We enjoyed our stay. The beds were really comfortable and everything was clean. There were only a couple of concerns. The fridge either froze the contents or didn't cool it much at all. One of the lamps wasn't working properly, kept shorting out and turning off. August 13, 2014
Rated 5 out of 5 by Hotel was very nice Great stay at the Bonaventure. Very nice clean rooms. Had everything I needed. Having the small fridge was great. August 13, 2014
Rated 4 out of 5 by We love the hotel The Bonaventure is one of our two favorite hotels in LA. In average, this time the service was pretty good, with a few exceptions. One suggestion would be to have more vegan food at the buffet, more tofu would be great too! Anyway, we love the Bonaventure, and we are always looking forward to stay in it. Thanks for your consideration to this review! August 11, 2014
Rated 5 out of 5 by Welcoming faces As a participant of the SRF annual convocation for the last seven years I look forward to my stay. The welcoming faces of staff truly make me feel at home and, if the fact that some of them have worked for 20 years reflects quality of management too, I would say the Westin Bonaventure deserves top recognition in that area also. August 11, 2014
Rated 5 out of 5 by Great room I have been coming to LA to Bonaventure last 4 years but never stayed in the hotel until this visit. The room was great, staff was very attentive, bed was a dream... Restaurants in the hotel ... so so... wish there was more choices... August 12, 2014
Rated 5 out of 5 by Great place for a meeting The rooms were comfortable and very clean. Staff was pleasant and efficient. The meeting rooms accommodated large numbers of people easily. August 12, 2014
Rated 5 out of 5 by Wonderful Saff Everyone employed by the Bonaventure was absolutely delightful, thank you August 12, 2014
Rated 4 out of 5 by Great location This is a fun hotel that has great meeting space. Because the design of the building is so unusual, the shape of the rooms are different. The rooms tend to be small but adequate. Housekeeping services were good and timely. August 10, 2014
Rated 5 out of 5 by The most wonderful staff The staff at the Bonaventure are the greatest! Always friendly, helpful, prompt, and kind. Our stay was delightful, as always. Thanks so much. August 10, 2014
Rated 5 out of 5 by Wonderful experience The Bonaventure is a beautifully designed hotel with an attentive staff. Our stay was relaxed, and the housekeeping staff always had our rooms in perfect condition. August 10, 2014
Rated 5 out of 5 by Surprisingly Great Hotel Excellent facility and staff. Served our purpose of visit to downtown L.A. perfectly. August 10, 2014
Rated 5 out of 5 by Always a great experience! I attend the annual SRF Convocation and the Bonaventure always makes it easy and pleasant. Thank you, Bonaventure team. August 9, 2014
Rated 5 out of 5 by Nice stay I booked on spg.com but later I found out the one I booked was next to airport. I called the customer service. It was really nice of the agent. After I told him my spg number, he immediately help me check all the hotels in downtown. He helped me find the cheapest one and help me check whether I could get discount from my employee. Later he found I could use my points to stay at westin for a free night. Then I could get a cheaper price than the one at airport for three days. lol. I really have fun till now. I will stay for another two days in LA and I hope I could have fun. August 1, 2014
Rated 2 out of 5 by disappointment Hotel was extremely impersonal . I came here for market week. I am an SPG gold member and usually get treated better than I did here. At check in was given a horrible room, next to elevator where you saw the outside elevator going up and down. I switched rooms, which seemed a headache to the front check in woman and asked for a 4 pm checkout because I had a red eye, which she declined. Later I checked with another hotel staff and they gave me a 4 pm checkout. Amenities was poor and pool was awful with hardly any seats. Bar was fair with a bartender that was less than friendly. I couldnt wait to get home. Never again. Should be a 2 star hotel July 21, 2014
Rated 5 out of 5 by SRF Convocation stay Stayed here for the SRF convocation. Highly recommend this hotel and would not stay at any other. Thank you for making my stay memorable. August 8, 2014
Rated 4 out of 5 by Renovated Gem This was a good place to stay for a weekend. Only concern is that the furniture was broken. We wanted a sofa that converted into a bed and that bed was broken so the two people sleeping on it did not enjoy their night sleep. The other two definitely did which was good. August 6, 2014
Rated 2 out of 5 by Goor Rate, nothing special The rooms were clean, the beds comfortable. You want to relax by the pool and have a drink?? Think again... you have to call room service from the pool, no attendant or server. We ordered two rounds of drinks for four people, the first order took 35 minutes, the second order took 40 minutes. I asked if the hotel was really busy, the server said no, it was pretty slow. Requested additional towels and pillows when I made the reservation. They were not supplied. Room Service was out of a couple of sandwiches listed on the menu as well as french fries because they were cleaning the fryer. July 28, 2014
Rated 5 out of 5 by Very comfortable WE truly enjoyed our stay. The room was spacious, clean & quiet although the hotel was busy. The bed & pillows allowed us to have the most comfortable rest & sleep we've had staying anywhere. August 6, 2014
Rated 1 out of 5 by Not up to Westin standards Room had a smoke like odor when I walked in. Beds were made up nicely which is the only positive thing I can say about the room. Overall the hotel and room especially was out of date and not what I expect from a Westin. The worst part was the bathroom which was not cleaned properly. Hair pin left on the counter and men's shaving clippings left on the counter!!!!!! I had to call down to have them re clean the bathroom twice!!!! Unbelievable. August 3, 2014
Rated 3 out of 5 by Average at Best As much as it pains me to say this hotel is average at best because I love the the Westin brand. Unfortunately a stay here is a trip down memory lane...not in a good way . Its extremely dated to the point where the tiles are falling off the pool .the breakfast is so far behind what it's compatriots serve its embarrassing. The fact that they offer Platinum guests free continental breakfast and then niggle over whether you are going to have hot food is truly amateur hour and not worthy of a Westin Hotel . The front of house staff were very accommodating when we decided to check out early and were very professional. In short very disappointing. May 27, 2013
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