Rated 5 out of 5 by Nick119 Great stay
The young man that helped was very personable and friendly very good rep for hotel
Great way to start my stay
November 16, 2014
Rated 1 out of 5 by ptcinco In Decline
I have stayed at this hotel many times over the past 18 months.
Over the past 3 months I have stayed here approximately 6 times. During this period the quality of basic facilities is in decline - simple things like sinks and tubs not draining, and lack of hot water. I have experienced these issues in almost every stay. Yesterday I check ed out early in frustration - insufficient hot water two days in a row.
Clearly a property in decline.
March 8, 2013
Rated 1 out of 5 by Pat123 Hotel staff are unsuitable for hospitality Industrny
had reservation from Jul 29,12 to Aug 4,12.
Presented ourselves at check in reception at 12.30 PM when Credit card scanned etc -- room keys given to us only at 5.30 PM. I was due for a meeting at 4PM which I had to attend in street clothing,as I had no access to a room to change. Couple of attempts to get our reserved room met with abrasive retorts,combative comments from counter clerks.
Middle of the night we woke to loud bangs on the door - checking if some other guest's luggage has been to our room.
Rooms do not get cleaned till very late afternoon. Couple days we had to make our own bed.
We were expected to share one bag of tea between two of us.
All these we could handle with smile but not the treatment we were subjected to by
the supervisor in front of Cal Ballroom temp Check-in.
Every year for last 17 yrs we have been going to this hotel ,but never again.
August 8, 2012
Rated 2 out of 5 by Ace0414 No Upgrade, Dated Hotel and Rooms, Better options elsewhere!
No upgrade as a platinum member even though I requested one at the counter. Was told by their rude receptionist that there were no rooms available, but lo and behold my companion who is also platinum received an upgrade and when I went on their website there seemed to be plenty of suites available. This is probably why this was my first time at this hotel and will more than likely be my last.
Dated and ridiculously small rooms made for an uncomfortable stay. Will not be back here again as there are plenty of other options in this area.
November 1, 2014
Rated 5 out of 5 by Kairav Customer Satisfaction is the key and you have truly lived upto the quote
First of all thanks to-
Danielle (For recommending the best restaurants in Town) and sharing a smile every now and then while walking through the Lobby
Front Desk -
For providing the requested rooms impromptu and making the stay more pleasant.
LakeView Bistro -
And each staff member whom I have missed but have been directly or indirectly been involved in making the stay most comfortable.
I enjoyed the Weekly Wine Tasting sessions.
September 20, 2014
Rated 5 out of 5 by Elombere Definition of customer service
I stayed here with my girlfriend to take her out for her birthday. Upon checking in, I mentioned that it was her bday and asked for the best room he could give us, as high up as possible with the best view as possible. He did just that without hesitation and without me asking, he said would the birthday girl like breakfast? He not only provided her with complementary breakfast but also for our entire party that was celebrating with us. This was a great experience and I would definitely come back.
September 22, 2014
Rated 2 out of 5 by BizTraveler345 Hard line internet does not work
The hard line internet connection does not work. The Ethernet from the wall is not connected to a switch, therefore, it is therefore it exists for esthetics only. Hard line are necessary for secure and video conferencing. The night manager only forwards the issue to third party service, which is similar experience to speaking with cable company with monopoly position (bad customer service and no solution). I had to move the video call to next morning and held it at my consultant's office. Hotel manager did nothing, I wrote to Starwood and received no response.
October 26, 2014
Rated 4 out of 5 by RaChAlAm Lack of Wi-Fi
As much are the charges for the rooms, I think that Wi-Fi should be provided free of cost, at least to SPG customers.
August 10, 2014
Rated 2 out of 5 by UpsetGuest114 First Bad Stay
I stayed at the Bonaventure on Tuesday 11/4. I stay most every week for a least one night. I usually ahve a very nice experience but not on this trip.
My experience at the front desk was great! However when getting to my room it started to smell like smoke. I call service express and asked for the front desk but they asked why i was calling because they could help. I told them it smelled like cigarette smoke and they said sorry its not a smoking hotel and hung up.
A couple hours later the smell returned VERY strongly. I ordered room service and when the very nice attendant came up she said she could smell it too. So i called front desk this time and they sent a security guard up. Security guard scolded me for not calling him up sooner and told him it as too late for him to do anything.
Lastly, i woke up twice in the night to different alarms, one set at 12:30 AM and one set at 2:00 AM. The alarm of course does not unplug and is not easy to turn off... Although i doubt an employee set this on purpose it would be nice if they checked to make sure previous guest had not done such a thing.
I plan on staying at this Westin again and other Westin's in the future and hope I never experience this again.
November 6, 2014
Rated 5 out of 5 by Sueflame Beautiful and comfortable!
The Westin Bonaventure in downtown Los Angeles is definitely a destination. Great service, super clean, attentive staff, accessible to many Los Angeles attractions, and great dining onsite, what more could one ask for? I've stayed at the Westin Bonaventure many times and happily refer friends, family, and co-workers.
September 30, 2014
Rated 5 out of 5 by Missty Pleasant Time
Arrived at the hotel and was met outside and given directions to the registration desk. Registration was a breeze. The clerk answered all my questions, provided me with a map to easily find places and the LA Convention Center and I was off.
The room was nice and roomy, I left the inside curtain open and awakened to the sunrise and at night I watched the sunset and lights go on and off in neighboring buildings.
The cleaning staff was excellent! I just left a note and they took care off the room to my liking.
Although I was on a business trip, I interacted with many staff members and they were courteous and resourceful. I enjoyed a splendid time and will never forget it!
July 16, 2014
Rated 1 out of 5 by WestinGuest Worst Westin Stay
My overall experience with Westin Hotels has been excellent. The exception is this last stay. i stayed for 9 nights and I had to contantly request a card key. I received a voice mail that I would be checked-out after my first day. Did not receive any communication after that message. Next message received a maintaince notice about hotwater not being available after 4 nights at the hotel. Receive another notice to update my reservation at the front desk the 6th day. The sad part was I have stayed in this hotel before and was exceptionally treated well. Although it was several years ago. i guest management and staff has changed.
July 31, 2012
Rated 1 out of 5 by Franchise09 The Customer Service Was Horrible
As far as customer service, this was the worst Westin I've ever stayed in. Both managers were rude and so was the front desk staff. I had to sleep on the floor the first night because my bed had a huge slant in it. Once the managers changed my room, but didn't offer any apologies. The guy at the front desk only said to me, "i hope you don't think you're getting a room upgrade." How RUDE!
June 24, 2013
Rated 5 out of 5 by Ddgilliam276 Feels Like Home
I have stayed at this hotel so many times, it feels like home.
September 30, 2014
Rated 3 out of 5 by Joel24 Room to Improve
These aspects of my stay were good: parking, room amenities/comfort, staff, all very responsive.
These needed improvement: food service, gym, pool. I ordered dinner from room service. Response time was excellent, food quality, significantly lacking: overcooked turkey burger, stale breads, no ketchup, poorly chosen/prepared vegetables. The gym was not maintained and is really too small for a hotel of this size. Impossible to wipe the machines clean as wipes aren't maintained. Is anyone cleaning and servicing the machines? I went to go in the pool, and a staff member was spraying who knows what on the deck all around the pool with over spray going into the pool. Realize they have to keep the area clean and appreciate thoroughness, but how about cleaning when the pool is closed? I had to give up my swim to avoid these chemicals.
Overall, this is a nice property with potential if they could improve around the margins. I do plan to return, though I will be looking for a better experience.
November 1, 2014
Rated 5 out of 5 by Glenlivet12 satisfied
Your excellent staff separates you from your competition
November 3, 2014
Rated 5 out of 5 by CnB2014 Special Event Executed Flawlessly!
A group I am affiliated with had a special event recently at the Westin Bonaventure in Los Angeles and they did a fantastic job. From the early stages of planning the event all the way through check-out, the staff served up an excellent experience. Given the opportunity, we will be back for sure!
April 28, 2014
Rated 2 out of 5 by Monmouthprof Ok Hotel
Ideally, this would have been the right hotel in the right location. However, when the hotel is fully booked do not plan on using the showers for hot water. Three of the five days stayed, cold showers. The average elevator wait was beyond ten minutes. Lastly, if hostkeeping cannot see the dust, it doesn't exist...not.
March 11, 2013
Rated 4 out of 5 by MFX4me The Staff Make All the Difference
I did not have a reservation for a room Monday evening...Lance Buckner at the Front Desk jumped into action. He made a call...the senior manager on duty came to the desk and the two of them found a room, a price and a satisfied customer in just minutes.
Thank you for have trained professional staff operating the Bonaventure Hotel.
October 30, 2014
Rated 5 out of 5 by lchao1991 Nice stay
I booked on spg.com but later I found out the one I booked was next to airport. I called the customer service. It was really nice of the agent. After I told him my spg number, he immediately help me check all the hotels in downtown. He helped me find the cheapest one and help me check whether I could get discount from my employee. Later he found I could use my points to stay at westin for a free night. Then I could get a cheaper price than the one at airport for three days. lol. I really have fun till now. I will stay for another two days in LA and I hope I could have fun.
August 1, 2014
Rated 1 out of 5 by 5yrsinanSPGhotel Missing the basics
No plugs by the bed to charge a phone. This is a basic requirement for a hotel now.
March 15, 2013
Rated 1 out of 5 by NotStayinHereAgain Terrible Hotel
Like most people, I only write reviews its something is above and beyond what I expect, or if its just flat out terrible. This hotel is so outdated, dirty and just overall unsatisfactory. I stayed in a one bedroom suite and I can say that it was one of the worst I have ever stayed in. Furniture was all different. The Mirror in the bathroom was filled with scratches . Windows had tape marks and face impressions all over them and the shelves were very dusty in the corner. This was not the worst part. The WORST part was the TERRIBLE smell of feet you would get as soon as you walked in. far and away the worst experience I have had in an SPG hotel. I will NEVER be staying at this hotel again.
October 25, 2013
Rated 5 out of 5 by lestess Great Staff and Very Clean
STaff very warm and cordial and very responsive; loved the heavenly bed; hotel in general is very clean
September 14, 2014
Rated 5 out of 5 by jrjett First Time's a Charm!
We are new members of Starwood Preferred Guests and this was our first stay at Westin Bonaventure Hotel in Los Angeles. Our first impression --the parking garage-- set the stage for a great stay. There were numerous parking attendants that grabbed our bags and directed us to the lobby --also well attended and beautiful. We promptly ordered drinks at the bar and "adjusted our attitude" to relax and enjoy our stay. Rooms were well appointed and comfortable --especially the bedding. Room service was prompt and check out was a breeze. We will definitely be returning for a second visit!
January 3, 2013
Rated 5 out of 5 by JAB55 Outstanding Staff
Your staff, in every aspect of my stay, made my experience outstanding. They added the extra touches making my stay more than just a working weekend. Thank you!
October 27, 2014
Rated 5 out of 5 by LaurenMary Exceeded expectations!
From the moment I made my reservation (Wendy in the sales office was wonderful) to the moment I checked out this hotel was perfect! The front desk are friendly & professional, bellmen attentive, housekeeping perfect. The overall elegance of the hotel was inviting & comfortable. I could not believe when I learned how many guestrooms the hotel actually has, I could have been in a
7-Room Inn for the amount of service & attention to detail I received.
August 21, 2014
Rated 4 out of 5 by AdventureTime214 Excellent Stay
Excellent stay. Seeing the neon rings on the bottom and top of the elevators go up and down can be a bit unnerving if curtains are open. Request a room which does not face the elevators if that poses an issue.
October 26, 2014
Rated 5 out of 5 by JJR94 Experience
The Westin Bonaventure is a great hotel with an extremely professional, knowledgeable, and friendly staff. The staff is attentive, and eager to help. The staff made sure my family's stay was first rate. The food and amenities are first class. If you are looking for a hotel that enhances your business or personal stay experience, we strongly recommend the Bonaventure.
August 25, 2014
Rated 5 out of 5 by Mignon Outstanding stay & Customer service
This hotel is outstanding! I definitely recommend this hotel for your next stay and all your stays if you are in the area. Customer service is great especially Michelle Espinoza front desk clerk she is awesome
September 2, 2014
Rated 5 out of 5 by JPLSUBear JP's Stay
Loved it! Great location Comfortable big rooms!
September 6, 2014