Rated 1 out of 5 by Maggie75 Rude Employee
My experience here was not at all pleasant . Night manager Mario was very rude when I wanted clarification on my check out time. He went to the extreme on calling officers and really embarrassed my husband and myself. I did not expect this of this hotel we were very dissatisfied.
March 14, 2016
Rated 2 out of 5 by RP1234 Overbooked... Really?
Terrible experience- we checked in around 6pm, and were told there were no more rooms available, but that they would try to get help us. After waiting 10 minutes, the front desk clerk came back and told us she could get us in a room, but it'd be 35 minutes. 2 hours later, with both kids exhausted and an upset wife, I was finally provided a room key. Well... I was hoping for s nice night, but that's out of the question now. I'm extremely upset that they treated us so poorly, and ruined what was to be a fun evening tonight.
March 12, 2016
Rated 2 out of 5 by Charles1234765 Service Attitude Needs to Be Improved
The smoke detector battery in my room went low at 1:30 a.m. Didn't want to wake up at midnight to wait for the service person, so I let it beeped and waited till the morning to call the counter. The hotel should have the smoke detector battery replaced routinely every six months as its regular maintenance. The worst part is when I went to tell the counter and service manager, they didn't apologize or said sorry. They all asked me why not calling them at 1:30 p.m. At least they are consistent in their way treating the customers.
Do I need to explain to them? Can they first apologize or say sorry? Was it my fault to have the smoke detector beeping at midnight? Is the hotel supposed to try their best to let their customers to have a sound sleep?
February 27, 2016
Rated 5 out of 5 by carolS70 Outstanding customer service
The receptionist was friendly and pleasant. Made me feel special and suggested a great restaurant.
February 22, 2016
Rated 5 out of 5 by Grand1941 Excellent Service
Arrived in town for medical conference and hotel was excellent respite form busy schedule.
February 22, 2016
Rated 1 out of 5 by SEATraveler Broken shower handle ~ unable to bathe
The shower handle fell off wall & I was unable to take shower/bath. Instead, I was forced to use the sink to clean with a washcloth (& have dirty hair). When I let the front desk know they apologized and said they would let maintenance know about the issue. Poor experience.
January 19, 2016
Rated 4 out of 5 by yelahttam Comfortable bed
Have stayed at the Bonaventure numerous times, and have always enjoyed it. The bed as always was luxuriously comfortable and the floor was very quiet. This time, however, the towels had a terrible scent to them, rather pungent. The hot water was lukewarm and not much water pressure. Would still return to stay, just hope they get the laundry and plumbing sorted out!
January 15, 2016
Rated 2 out of 5 by TEXAN25 front desk clerk has bad attitude
VERY DISAPPOINTED ...WAS NOT 4 STAR HOTEL STANDARD
December 24, 2015
Rated 5 out of 5 by smarko1 LA for Hockey Game
Overall this property is very nice. It is an older building but has been updated. It is quite large. I was a gold SPG member at the time of check in (I am now platinum) and no gold perks here. The room was nice with a view after I had to request it. Other than the view it was an ordinary room. Parking is ridiculous at 45/night but it is downtown LA. Food and drinks way over priced but to be expected for downtown LA. A short cab ride to the Staples Centre.
December 4, 2015
Rated 5 out of 5 by Chrissy25 Hotel is perfect for leisure.
I have been coming to this hotel for 10 years and enjoy it every time. I've taken everyone in my to either dine, have drinks, or lounge. Staff if always welcoming. The restaurants are delicious. Breakfast buffet at the Bistro is my favorite. And the rooms are always perfection. I have to acknowledge Sorin, who works the front reservations. Very friendly and accommodating. Also, Rehan, in the Bistro remembered me from years ago. Very friendly and fun to be around. He's a great person. Will definitely return to visit the staff here. Thank you, Bonaventure!
November 30, 2015
Rated 3 out of 5 by dports1 Normal Westin; bad food
Hotel was fine. Same decor and comfort of all Westins I've stayed at. The room service was overpriced and mediocre. Something was always missing from my order, whether it was silverware, toast or milk. At $40 for breakfast, this is unacceptable.
November 17, 2015
Rated 2 out of 5 by Peeh This hotel was terrible
My experience at this hotel was terrible and I will never patronize this location again.
November 4, 2015
Rated 5 out of 5 by Kurama Best hotel in LA
The staff here are the best. The rooms are the best. I have stayed here every year for Anime Expo and I have enjoyed it every single time. Had a problem one year and the staff took care of me WAY above and beyond my expectations. They have secured me as a loyal customer.
October 29, 2015
Rated 4 out of 5 by cinta Pay Per View
Always look forward to room service and purchasing a movie.
Bring back pay-per-view option.
October 20, 2015
Rated 2 out of 5 by tims300 Old, dated definitely not a category 5
Ridiculously hard to get around inside the building - I can't imagine what the architect was thinking. Rooms are very old and dated. A/C is unable to keep the room cool during the day when the sun is shining in (even with the curtains drawn). I don't understand why it's rated a category 5 by Starwood. It looks and feels like a category 3 Sheraton, not a Westin. Upgrade for Platinum, was ok, but not amazing. No platinum lounge and no green choice option. How are they even part of the Starwood brand?
October 15, 2015
Rated 3 out of 5 by TheUndercoverTraveler Did not meet my expectations
The staff here is great. Very friendly, attentive and helpful. The hotel is eerily slow. Empty storefronts, very few people, almost sad. The valet recommended the brewery so my father and I got ready and headed over to have a drink and some appetizers before heading to an event. Got to the front door and it had a sign saying it was closed for a private party.... really? Completely closing a recommended venue on a Saturday night? At least inform your staff so they don't recommend it, and give your guests ideas on other options during its closure. Room was ok. Very small, couldn't get to the front door with the bathroom door open. Very weird angles, spots on bedding linens, tons of noise from elevators dinging, and outside traffic even above the 30th floor. We did enjoy its proximity to many venues, great bar and lounge in the lobby with beautiful features, good food, and nice staff. I'm just not sure it outweighed the other issues for the price. I will most likely be trying a different property next time we're in town.
October 9, 2015
Rated 5 out of 5 by Carrie1965 Par Excellence!!!!
My husband and I stayed here at the Bonaventure from May 28 thru September 1. I have to say in all honesty that this was the best hotel ever for us. The staff was fantastic, the food was always fresh, prepared well and very healthy and tasted great!! The bed was ever so comfortable and there was always so much to do as far as recreation for a hotel to offer. The weekend we were there they had a singer/piano player performing and she was an absolutely awesome performer! I could go on and on but I only have so much space here. Bottom line.....Heads up, thumbs up....1000% recommended.
September 14, 2015
Rated 2 out of 5 by jechho Too much noise for us
Extremely noisy with highways surrounding the hotel. Since we are not used to that amount of traffic noise at night, we simply could not get a decent amount of sleep. Add the very loud plumbing; where you clearly could hear your neighbor flush and take a shower, we decided to check out earlier than planned which we rarely do. Nice pre-arrival service and breakfast spread, but this hotel was just too noisy for us. Tried to switch room and stayed on a high floor (22th floor), but that did not help.
September 7, 2015
Rated 5 out of 5 by DMM64 Great hotel great location
Everything was excellent; the room, the service, the location. Room service food is very highly priced.
September 3, 2015
Rated 5 out of 5 by Cday120 Excellent hotel
Perfect location. The staff is very courteous and professional. The hotel is very clean.
September 3, 2015
Rated 5 out of 5 by zekey Total package- staff and facilities superb
Special kudos for staff member Amber Ishimoto, for wonderful service, kindness, professional know-how. "Bravo" points deserved for a bravo contribution to our stay.
Thank you all!
August 25, 2015
Rated 5 out of 5 by pepperluv SRF Comvocation Attendee
This was a wonderful stay, despite the fact that my father and I had to leave early due to his health reasons. Your security staff at the Bonaventure (Jennifer, et al) were excellent and very attentive when my father became ill. The front desk gentleman (M. Castillo??) was superb and provided us with a complimentary upgrade to make us more comfortable once he saw my physically debilitated/wheelchair-bound father. I haven't been treated that well by hotel staff at any of the hotels I've been to over the last 10 years. Now if only the hotel's restaurants (Brewery and Bistro) would be more reasonably priced and have better taste-quality food, I'd be inclined to say my stay was absolutely perfect. But it came mighty close! Thank you!
August 23, 2015
Rated 4 out of 5 by JoePBoxx Good location
except for the bed, which was very lumpy - the hotel and room were terrific!
August 17, 2015
Rated 5 out of 5 by trudyandstephen Excellent Service
The Westin Bonaventure in Los Angeles offers great service from check-in to check-out. Vicki, the attendant on hand to check us in went above and beyond her duties to help us resolve a matter concerning our SPG account. We wanted to stop by and drop a short note expressing our appreciation. Her efforts were a shining example of what good customer service is like.
August 14, 2015
Rated 4 out of 5 by bobbi69 beds were too small
It was very difficult to sleep in such a small double bed.
The breakfast is very expansive.
Staff is friendly.
August 10, 2015
Rated 4 out of 5 by Dian54 Some improvements needed
I stayed here over 20 years ago, and some improvements are definitely in order- a worn-out lamp and bathroom (wood) trim, worn, somewhat dirty elevators and lobby flooring areas, and food court in bad need of repairs throughout. Recognizing that this may mean some price increases, this still is needed, given the history and reputation of the hotel
August 4, 2015
Rated 4 out of 5 by 365RoadWarrior Renovation = Improvement
I'm completing my second weeklong stay. I spent several weeks here during renovation, so it's nice to see the lobby open (no more extra elevator rides to the 2nd floor#. The fitness center and lounge are great. The rooms are also clean, modern, comfortable.
Excuse me while I look the gifthorse in the mouth here: As an elite guest, I got upgraded to a suite on a high floor. It was more than I asked for and more than I deserved. I was very pleased. I would note, however, for those paying #$# for suites, they all seem to be adjacent to the elevators. The head of my bed is right next to the shaft/mechanicals of one of the two currently-functioning elevators. The low-volume noise doesn't bother me and hasn't cost me a bit of sleep. Light sleepers may want to know.
In my dreams, there would be a way to turn down the overhead music in the fitness center. When it's loud #not every day), it's not possible to listen to music or, I assume, use the TVs built in to the equipment. And the HVAC doesn't turn on fully until 5:00AM.
Soon, I hope, the full array of elevators will be back in operation. But even the limited service now works.
These are tiny nitpicks. This is still my first choice hotel in DTLA.
July 30, 2015
Rated 1 out of 5 by JWP33990 Room not ready at 5:30pm?
A business colleague and I recently checked in to the hotel and were told that only one of our two rooms were available. This might have been understandable if it were early in the day, but I found it unacceptable at 5:30 in the evening. The delay caused us to be late for a business dinner. When I attempted to complain about the issue, the service express operator transferred my call to a number that rang interminably. Not the level of service I would expect from Westin. I will be staying elsewhere on my next business trip to L.A.
July 22, 2015
Rated 2 out of 5 by 1dayinLA Language barrier
When ordering room service, I made a special request. The individual did not understand what I was asking for (though he confirmed on the phone that he did) and I found an additional $20 on my food bill and MANDATORY tip. I have come to expect ridiculous food charges at a hotel, but $90 for a soup and salad is insane.
July 7, 2015
Rated 4 out of 5 by Val1234 Review
The baththrob was not as clean as it should be.The pockets contained unmentionables items. I was quite bothered.
The room was ver small.
July 2, 2015