Rated 3 out of 5 by LaurieE Staff and Service Needs Improvement
While I can see that you have done some interior work on the hotel (and in process of exterior work), the staff (if I can find them) needs vast improvement on their service. IF you can find someone (and that's a big IF), they are not that willing to help.
September 12, 2014
Rated 2 out of 5 by Kent50 Below Westin Standard
We arrived late evening 4 persons, but although booked months in advance we could not have the room needed. Only a one bed room available for us 4 people, and no option for extra roll away beds, so we had to squeeze together in one bed.. On top of this, the room was right Next to a very noicy elevator running all night.
We asked for an adapter to charge our - European - elctronic devices; but were told we could buy this in a gift shop, the hotel would not offer these for service.
We are SPG members and have stayed in several Starwood hotels, and Westin Airport SFO was really a disappointment, far below usual Starwood standard (at least in Europe)
August 14, 2014
Rated 4 out of 5 by JoeP22 Great Hotel
I spend a night a week here each week because of its proximity to the airport. The hotel and staff are great, the noise level is low for being next to the airport and there are several stores / restaurants in the surrounding area I wish I could stay more each week, but I stay at another Starwood hotel due it is proximity to where I need to be for work.
September 8, 2014
Rated 4 out of 5 by Jayhawk1 Best Choice Near SFO
I've been staying at this hotel for over 10 years. She's getting a little dated but they are starting to referb. I've stayed in the new rooms. It's fine but not over the top. Check in is hit or miss. Sometimes a flight crew or a large group will flood them and it takes a long time. Without this it's a snap. The room service and the Vine and Grill are good. The wine menu is perfect for my tastes. The parking charges are high. The parking machines that open the gate have tempted me to drive through the gate multiple times. Lucky the bellman comes over and gets it to work. Again good hotel, try to avoid the parking. Internet is fine and no issues. Electrical outlets well placed.
April 16, 2014
Rated 5 out of 5 by EandMBROIDERY Westin SFO A Great Place to Stay even if you are not Flying
We wanted a safe and comfortable hotel near the Cow Palace, and we were so pleased to find the Westin SFO. We had a lovely view of the bay and airport but experienced no airport noise. The staff was excellent and we plan to stay here again. Please consider this hotel even if you are not flying out of SFO.
January 28, 2013
Rated 5 out of 5 by Andy99 Perfect
Hotel location is good; airport shuttle service is quick and efficient; BART access is within walking distance; Hotel staff and friendly and efficient; hotel staff upgraded room to suite; room was very comfortable; exceeded my expectations; will definitely stay at Westin SFO during next visit.
July 26, 2012
Rated 5 out of 5 by fratkid21 True SPG
I stay here almost every time I am in SFO. The staff treats preferred folks like royalty. The rooms are Westin quality. I was upgraded to a suite once, and it was very nice (felt like 1800 sq ft.), but I was only there for 10 hours. The bartenders could be friendlier, for sure.
June 3, 2012
Rated 1 out of 5 by iantoz No Platinum upgrade
When i looked it up on the SPG app, there were suites still available when I checked in. But they didn't give any Platinum upgrade to me. I will be returning to this property in a couple of months and I have to say I'm slightly worried.
The staff at breakfast were incredibly nice though.
September 6, 2014
Rated 4 out of 5 by WineAdvisoryGroup OK Option for SFO Proximity
Badly in need of the refurb they have scheduled, but a servicible option for those SPG members looking for an option in conjunction with a SFO flight. The shuttle was reliable. The breakfast buffet was very good.
January 4, 2014
Rated 1 out of 5 by DPDP22 A swing and a miss...
After experiencing 4 plane cancellations I was forced to stay the night in SF and as a SPG member chose to stay at the SFO Westin. I called reservations who had my room held at my corporate rate and then somehow lost the reservation. The hotel was then overbooked and they couldn't get it back. I was instructed to simply go walk-in and I was assured I would get a room and they would honor my corporate rate. Well I got a room, they didn't honor my corporate rate and the room was not up to your hotel standards let alone my expectations. Room phone didn't work, there was no remote control and the heat was cranked all the way up to 78 degrees. All in all it was a miserable experience.
June 27, 2013
Rated 5 out of 5 by DRGARTH Just Perfect
Just what you need after a long flight. Speedy check in, good room, and a really good restaurant with fine food and beverages.
Shuttle service was on time and fast.
Will stay again when in the area.
January 27, 2013
Rated 1 out of 5 by Suffer99 HORRIBLE HOUSE KEEPER DUSTY ROOM
Bad Management, Mal function room humming noise - dusty. Horrible rude house keeper knocks on the door to try and drive you away from your extended stay late check-out 4 pm. Keep our expensive lunch - virtually no integrity ! Ignore " Do Not Disturb sign " continue to knock on your door every hour - refuse sick customer for medication refrigeration help - while hotel has no in room refrigerator !
September 2, 2014
Rated 3 out of 5 by Thomas88 Good location for stopover in SFO
The location is great, only a few minutes walk from the BART to Downtown and very close to the airport. Free Airport Shuttle runs often and fast (max 10min). The area around the hotel has not much to offer, but there's a nice path along the Bay for a run.
The Staff was friendly and efficient, the breakfast staff was very nice...
The hotel itself needs a refurbishment. When walking through the corridors, you feel like in a prison. Rooms are clean, size is okay, but bathroom was small and facilities very old. No upgrade as SPG Platinum was given.
Gym is small; pool a bit smelly and cold; situated right next to the front desk and you have to walk through the lobby.
You pay mainly for the location.
October 17, 2013
Rated 5 out of 5 by monkeypickle Perfect place to stay by SFO
I come here quite a bit with my fiance and my little guy (dog) and we love it here. They are absolutely accommodating of pets. They have an entire floor for SPG members and try their best to give us the corner rooms so our little guy doesn't get anxious.
If you're looking for a great place that is also pet friendly this is the place to go. They do charge $20 for parking, but it is gated and there is valet service. The place has a restaurant, some banquet halls for rent, meeting rooms, and pool.
Love the fact that it is right by the airport so you can watch airplanes take off but the sound proofing prevents you from hearing the engines.
Also they have great friendly staff always extremely helpful.
March 8, 2013
Rated 3 out of 5 by DrMJM Room good, but too noisy
One would hope that by being near the airport, and having an early (6:00 am) flight, a restful stay would be possible. Alas, not so much.
The rooms are not adequately sound-proofed, and noise in the halls (of which there was a great deal), slamming doors, crying children in nearby rooms, etc. prevented a good night's sleep. Thus, even though trying to retire for sleep at a reasonable time (10 pm), and arising at 3:30 am to prepare to catch the 4 am shuttle, sleep was fitful at best, with many awakenings from all the noise.
Not expected from a hotel of this supposed caliber.
September 6, 2012
Rated 5 out of 5 by Kiki2 Relaxing stay!!
We had an excellent stay only thing was pakring needs to be improved when lots of events are going on. Had no place to park on Sat. nite when we returned becuz' of the wedding/Masonic affair...the hotel next door the Loft....was the same. We had to go down the street and walk back.
September 1, 2014
Rated 5 out of 5 by Robby19 Primo Airport Hotel
The location of this hotel is excellent, if you have any business at SFO. Could not be much closer. Also walking distance to the Millbrae BART station, which was very convenient. The rooms are a little worn, but they're big and have all the Westin touches -- excellent beds and bedding, a big desk, a nice chair/ottoman combo. Surprisingly quiet for being so close to an airport; I heard no planes from inside my room. Very accommodating staff; the bartender was warm and friendly, and the front desk staff took care of my needs quickly and happily. Would definitely recommend.
July 18, 2012
Rated 4 out of 5 by maryb151 Great service
I spent three nights at this hotel in March 2014. I was given a room on the 7th floor that had been updated. It was a nice room with a wonderful heavenly bed, and very quiet given the proximity to the airport.
The best thing about my stay was the service - from the front desk staff to the breakfast and dinner waitstaff and everyone in between, I felt very welcome and that they were looking out for me.
I used the fitness center each morning and while it isn't huge, it was enough to get a good workout in. The machines always had clean towels and water bottles.
March 13, 2014
Rated 2 out of 5 by zlzoul Bad first impression
Sometimes first impression is VERY important. When I arrived at 9 PM, only two front desk staff are serving for a queue of more than 10 people! And the queue is just keep increasing. After serval complains finally we got a third front desk staff. People are exhausted when they arrive at the airport, and standing in such a long queue to check-in for a Westin is just awful.
Front desk says it will cost me $30 for an room upgrade with a bay view even for you as a platinum member. Well although she tried to 'save time' and finally waived it for me, but is this against the platinum benefits? I am not asking for a suite, just a room with better view.
During the stay the housekeeping staff was great! Restaurants are fair as well.
October 17, 2013
Rated 5 out of 5 by mm2208 birthday weekend was great!
I loved it there, Christine was great and Kyle from the front desk. They helped answer all the questions i had while i stayed there. Plus they gave me a nice room over looking the water. I slept like a baby. the only thing i would like is next time to not have housekeeping try to come in my room at 830am, which woke me up. I understand rooms need to be cleaned but just would of been nice to sleep in without getting woken up.
Went to benihana's for the first time and it was great and right near the Westin which made it easier to get to.
December 4, 2013
Rated 5 out of 5 by Overbee24 Enjoyed my stay very much!
I had a fine time--enjoyed the lovely pool and hot tub and the overall atmosphere. I appreciated the opportunity to be "green" by not having fresh linens provided every day. I also enjoyed spending the coupons I received on some excellent chocolate in the shop!
August 27, 2014
Rated 4 out of 5 by Rp707 Airport run -
Dropping a family member for their early morning flight - Timely shuttle, Pre-dawn complimentary coffee - and a 3:20am 6.1 quake (experienced from the 7th floor) EVERYTHING went off without a hitch. Food was great/ Work-out in the morning with a swim and a great breakfast. We've stayed at ALOFT next door and enjoyed it, but WESTIN is our brand of choice.
August 25, 2014
Rated 5 out of 5 by ckone08 This hotel ticked nearly all the boxes
The location was great, 10 mins from airport and a 30min BART (train ) ride to SF Downtown ($8 return). The room and hotel was very quite, comfortable and clean. Staff very friendly and efficient, nothing a problem. Meals simple but yummy. Across the road is a path along the waterfront - great for walking, running, plane watching (international and domestic runway right in front - can't hear from room) or accessing restaurants. Also a lovely shopping district is a short taxi ride away. Highly recommend this hotel.
October 5, 2013
Rated 3 out of 5 by SS62 Nice place to stay near SFO
This is a very nice close to the airport hotel. Their park and fly arrangements are very convenient. The staff is very courteous and the rooms are nice. The hotel is being renovated from the top floor down right now.
They have a nice restaurant as well.
My only grip with SPG in general is charging for wireless internet even if you are an SPG preferred member. Only the higher levels get free wireless. Other nice and not as nice hotel chains give free wireless, some to anyone and most to anyone in their club.
January 28, 2014
Rated 4 out of 5 by CTraveler Good choice for airport accomodations
The Westin SFO is a good choice at the airport. I almost always stay here when I need an airport hotel. Large rooms, good gym and pool, all the expected amenities. The staff makes the place - very gracious and friendly. As a Platinum you are treated very well - room upgrade and breakfast. This hotel is closer to the airport than some of the other choices, so the shuttle is a fast trip to the terminal. Had a problem with the heater in my room and maintenance was there quickly to address the issue.
June 12, 2012
Rated 4 out of 5 by DeliDude655 Convenient Airport Option
Stayed at this hotel several times before. It's a good SPG option if you need to be close to the airport. I do, however, have two complaints on this latest visit. They were doing construction in the front entry and driveway which made for a confusing entry to the hotel and a lot of turmoil. This should have been disclosed when making the reservation. Additionally, to be charged $20 to park in a parking lot and then to come downstairs to find tow trucks moving cars out of the entry to accommodate some foreign official--both seem ludicrous. I would like to see this hotel revisit it's parking charges to be more reflective of the value in an airport hotel.
July 4, 2014
Rated 5 out of 5 by marcus1 Short Stay
Stayed here, because I had an early flight. Staff was very friendly and accomodating.
August 25, 2014
Rated 4 out of 5 by DJOC July Stay
Usually the service at this hotel is very good. However this time when I checked in, the person at the desk ran off to put something away and when he came back appeared hurried. He did thank me for being a Platinum member, however neglected to ask a couple of key questions: "would you be interested in making a green choice" and "would you like your bill emailed to you"? On Wednesday, I had to call back to the hotel and ask to have my bill emailed to me.
August 4, 2012
Rated 4 out of 5 by 1Wino LOCATION LOCATION LOCATION
I have stayed at this hotel many many times over the years. It is great when your business picks up the tab, but out of your own pocket, it gets quite pricey and then they add a huge parking fee on top. There are excellent other hotels in the area that I have used, but I prefer this one, when I can get a reasonable price, because of the location -- easy access to just about anything and everything, if you have a car. It is not an easy walk to anything.
August 9, 2012
Rated 1 out of 5 by Fins56 Chose Westin for
I had 6:30am flight.
There were many hotels available.
I chose Westin over many other lower priced hotels expecting little more expectation than other hotel chains.
Turned out "phones in the room does not work" "no wake-up call available" "45 min to airport from by shuttle due to stopping 3 other hotels. It takes 20min from my apartment in Manhattan to LaGuardia airport.
Probably those under $100 rooms had at least working phone in the room.
February 10, 2013