Rated 1 out of 5 by Love2Relax No sleep, hidden fees, horrible food, terrible service and more!
I will NEVER stay here again & I feel I have to let others know they should stay anywhere else but here.
Hotels at this price point are allowed to have 1-2 mistakes/problems but the Westin in Rancho Mirage has a long list of problems.
"Never judge a book by it's cover" holds true here. When you drive up, the front, the lobby & courtyard are all lovely. The grounds are lovely, clean & well kept. That is if you don't look at the buildings where the rooms are, those are hideous.
That is where it ends. The smoke screen disappears, reality of this Westin smacks you in the face & continues to do so until you leave.
1. We had a "pool view", deluxe room. There was nothing deluxe about the room. The pool view was minimal & should not cost extra.
2. We were on the first floor. We could hear every step, movement, flush, sliding glass door, closet door, water, everything! Other guests told me kids were riding scooters in the room above them and it sounded like a pack of elephants. When the sliding glass door is opened on the second floor it sounds like thunder in your 1st floor room.
3. Internet- IS NOT FREE, it is part of the "resort fee". It is slow and often doesn't work. Your cell phone hardly works either.
4. I love the Westin's Heavenly Bed. Not at this Westin. The duvet cover is so worn out, the velcro that keeps the duvet in, no longer sticks together. When you get in bed, you have this duvet on you & open velcro with the duvet hanging out. Both nights I had to remake the bed so the worn out velcro was at the bottom & not on my face. Nothing heavenly about that.
5. TV- the remote doesn't turn the tv on, you have to do it manually. It controls volume & changes the channel only, it doesn't turn the tv on or off. The color, & picture are awful, face are red, pictures are blury. There are only a few channel options & in a kid friendly hotel, they have nothing for kids past 4pm so you are forced to PAY for your child to watch something appropriate while you are getting ready.
6. Bathroom- In our "deluxe" room, the toilet & shower/tub are in a cave with a lightbulb that is so dim you are in the dark. The shower/tub is the kind you find in a cheap motel. There is a plastic, $5. full length mirror on the back of the cave door. You can't stand back to see yourself because the closet is behind you.
7. Mini Bar- I ate a small pack of almonds priced at $10.00. When I went to the front desk to check my bill, it had the almonds charged at $13.05. A service charge of $3.05 was added to the $10. price for the almonds.The Westin charges the guest to have an employee refill the mini bar. Mini bar items are already marked up 1000% & every hotel refills the mini bar to make more money. I feel violated by this disgusting greedy fee.
8. Mandatory fees & taxes - You are charged a $27. resort charge + a $15. Occupancy/Tourism Tax + TOT/BID Assessment + tax on the Occupancy/Tourism Tax of $15. all PER NIGHT. This adds up to an additional $47.70 per night on top of your room rate.
9. The "Travel Traders" sundry shop ought to be shut down. It is NOT a Starbucks, it just serves Starbucks coffee. I waited 35 minutes in line the first morning to buy some bagels/cream cheese and coffees. Expensive is not a strong enough word. This was more expensive than airport prices. They had run out of knives to spread the cream cheese and there were TWO people working. The line was out the door and TWO people were working. The next morning, I only waited 10 minutes but there was nothing in the case but some cake looking thing. I asked what it was and the guy said "banana walnut bread". I asked where the bagels were and I was told "We looked and this is all that came in this morning." Spring break, sold out hotel and nothing! I ordered the banana walnut cake, coffee, paid my $30. and went to the pool. Sat down, everyone started eating. It was dry, stale apple walnut cake. One piece was moldy. Maybe that is why it was so expensive? I am also wondering if it is the Westin or Travel Traders llc that is trying to shove religion down our throats. There is a full wall and a turning rack of religious books for sale in this place. I found this offensive.
10. The pool area is crowded which is fine with me but the service is horrid. When you order a drink, it takes at least 30 minutes to get it. There is trash everywhere. The staff does not clean throughout the day. I saw a beer can floating in the pool. Many kids are riding scooters around the crowded pool. This is dangerous and should not be allowed. The staff said it is not allowed but nobody stopped a single kid while I was there.
11. Restaurants- The site says they have 5 restaurants.
1. The main restaurant which has no kids menu. Interesting for a kid friendly hotel. The service is terrible & slow. The food is boring and overpriced.
2. The pool "restaurant" which is a walk up counter. (or at your lounge chair if you want an hour + wait) This menu is tiny & only has one healthy option.
3. The bar/lounge food which is pieces from the main restaurant menu.
4. Room Service
This is not 5 restaurants. This is 1 restaurant.
12. Spa- While at the spa, the leaf blower was blasting & loud. Not relaxing.
13. Front desk- At check in there was a line 8 people long with 2 people working. This was spring break & the hotel was sold out but they only had 2 of the 8 check in desks open. The rooms were messed up, they weren't ready, they weren't anywhere near our friends as requested, actually as far away as possible!
I was overcharged for items & charged for food at the pool which I never ordered. I had to spend time reviewing the bill & then discuss the mistakes to be removed. This took time as the person helping me had no idea what she was doing. (It was almost funny) When I explained I had a $50. spa credit with my room package, she said we would have to wait an hour until the spa opens to call and check that I had a spa service because the amount on my bill was showing $64.90 and no services would come to that amount. She said I must have bought merchandise and the spa credit was not allowed to be used for merchandise. I explained that I got a $55. pedicure and then tipped 18% which is why the total was $64.90. It took me at least ten minutes of explaining that for her to realize I had gotten a spa service and she should take $50. off of my bill.
14. At 10:15pm there were kids and adults playing marco-polo, screaming and splashing in the adult pool outside of our "deluxe pool view room". I called the front desk to complain but I got a voicemail asking me to leave a message. I tried again, same thing. I really wanted my 6 year old to get some sleep! I had to call 6 times to reach someone and then wait another 35 minutes for someone to show up and make everyone leave the pool.
I am in total shock by this experience. I have stayed at some of the finest hotels and some of the cheapest hotels all over the place. I have NEVER been charged $3.05 on top of the $10. for a mini bar item because of hidden fees so the hotel can keep having the guest pay, pay, pay!
I have never had such horrible service across the board. I have been to Palm Springs/Palm Desert/ Rancho Mirage 4 times in the last year and I can say, I would rather stay home than stay at the Westin Mission Hills Resort & Spa. Starwood should take away the Starwood for this place!
April 5, 2012
Rated 1 out of 5 by Grant713 Very disapointing experience
When you check into a Westin you always expect a first class hotel, but this particular Westin was terrible. Starting from when I tried to talk to human being at the hotel and not someone in reservation land, it was a bad experience for me and my family members. The overpriced suite location was terrible, our view of the parking lot was not what you expect from a Westin. The facilities in the spa were broken. Checkin staff were not welcoming. Construction noise at 7.00am on Monday woke everyone up. Worst hotel experience in years!
April 20, 2012
Rated 3 out of 5 by Kg123 Slides were the best
Slides were great but otherwise not much kid focus on dining like a breakfast buffet for on the go and rooms should have microwave
August 9, 2014
Rated 3 out of 5 by MarcN Beautiful grounds, soso rooms, bad restaurant service
We stayed for a couple of nights. The grounds are gorgeous with sweeping views of the golf-course and mountains around the area.
While the room amenities were up to date, the rooms themselves were a throwback to popcorn ceiling days with a dark balcony and grey bricks separating the rooms. Room walls are not that well insulated since we could pretty much follow along with our neighbors conversation.
The worst part was the restaurant and checkin/out service.
Don't get me wrong, the food was really nice with an nice looking buffet. But getting the menu took 30 minutes, getting our order in another 20 and for the order to come out another 20 minutes. Happened on _both_ days so I don't believe this to be a one-of bad day.
Checking in and out was another ordeal with understaffed (2 out of 6 stations manned during peak checkin and checkout times), curt and unfriendly people that took forever to process the one or two folks ahead of us.
I could avoid the restaurant next time, but I've stayed at much nicer Westin's. Won't be staying here again; I'll take my points elsewhere
January 3, 2012
Rated 2 out of 5 by Uninspired Predictably uninspiring
I am a Starwood Gold member, and have stayed at this hotel many times. In fact, I own a timeshare here. At this property, my Gold status is worthless. It is unrecognized, and entitles me to nothing.
The front desk receptionist was cold, indifferent, and unwelcoming. She did her job, but with no warmth or personality.
I have come to expect such uninspired treatment from this hotel. Starwood needs to get into the mix and shake this place up. Its potential is unlimited, but it consistently fails to live up to it.
May 5, 2012
Rated 5 out of 5 by DaisyMatt A wonderful relaxing stay
The room was overlooking the golf course and we felt truly like we were at an amazing oasis. We arrived one day early and the staff was able to check us in with the same discount as our group rate. It was very appreciated.
July 24, 2014
Rated 5 out of 5 by YvesMM Desert Oasis
Stunningly beautiful hotel compatible for both family and romantic get a ways. The front desk staff was efficient but not the friendliest. Housekeeping attempted to clean at before 9:00 one day but thereafter realized that a later cleaning time was more appropriate. The cleaning, however, was very thorough. This is a beautiful property with dual access to the Villas for entertainment. The pool slide was not working and should have been noted prior or at check in but managed to find out about the other pools (villas) on day three. Only regret was not knowing about it earlier. Parking was easy and always found a spot near the room. The food was fabulous but expensive. Breakfast for a family of four can run near $100 but the convenience is worth it. Pool side food was also delicious. Clean and fun game room for young adults. I did not use it but peeked in to see the people enjoying themselves. If you want a clean, beautifully maintained hotel near local restaurants, please visit this establishment. I read the review prior to booking and for those who didn't like it, I question if anything could be liked. Overall, one of the better hotels in the Starwood chain.
August 7, 2014
Rated 5 out of 5 by Diana63 This hotel is beautiful and very accomodating
The hotel is beautiful inside and out. It is very clean and the staff is very accomodating.
July 23, 2014
Rated 5 out of 5 by valerie7 Great Experience
This was by far the best hotel/resort I have stayed in, in a very long time. I never sleep and I slept like a baby. The staff was very accommodating in every way. The pool waitress (Theresa) was the BEST. I will be staying at this hotel on my next visit.
July 22, 2014
Rated 2 out of 5 by Disgustedvisitor Terrible Stay !
From the beginning, Things in the room did not work. Toilet would not flush. Can you imagine that in the middle of the night ! ! !
The key would not open the door. This happened FOUR times. At one point I had to walk down to the lobby at midnight, in a blowing sandstorm to get another key. Next day, same thing - key did NOT work again.
I told them to cancel my stay, I was checking out.
I was handed a final bill & my credit card was charged THREE times the amount on my final invoice.
Just a horrible experience. I will tell everyone I know & everyone at work to stay away from this place !
June 19, 2014
Rated 5 out of 5 by Cerritos38 The service and environment is excellent!
I love the spaciousness of the hotel and the service by all of the staff was wonderful! We will definitely stay there many times again!
July 21, 2014
Rated 1 out of 5 by johnee99 Poor Treatment By Staff
I stay at Starwood properties all over the world and usually have wonderful experience--with the exception of this property. I have stayed here a few times with the family on trips to Palm Springs and finally after my last (and final) stay, I felt like I needed to share my thoughts. As a Starwood Platinum and Lifetime Gold member, I get guaranteed late checkout. When I inquired at the front desk to confirm, they curtly told me it did not apply to this resort. I asked if there was anything that could be done, and then the proceeded to read me the text on the keyholder sleeve that absolved them of any responsibility in the matter. I t was all about deniability, not about my needs or how I could be otherwise accommodated (with 2 kids!). This staff has treated me and my family similarly on previous visits.
Then, after I let them know how ridiculous this way, our keys mysteriously stopped working in our door, and even after schlepping to the front desk to get them re-magnetized, we had to wait 30 minutes for security to come in and let us in the room. Coincidence? I don't think so.
The checkin staff are not nice and when I complained about my experience checking out, there was no attempt and trying to help me. As a result, I will not be going here again or reccommending to any of my friends.
April 6, 2012
Rated 3 out of 5 by Helen1 Disappointing stay this time
My family and I have stayed at this several times and it came very highly recommended. The last visit was disappointing, the room was not clean, there was trash under the beds and dressers and even a dead cricket or two which I happened to pick up thinking it was a piece of a trash. The safe didn't work and I waited quite some time for the hotel services to come and fix it, waited with them for over a half an hour while they changes the batteries only to come back to my room later to find an error code and the safe door open with all my belongings in there. It's a beautiful resort, the cleanliness was not what you would expect from this caliber of hotel.
August 15, 2012
Rated 5 out of 5 by LindaMusic We felt so relaxed at your resort!
We absolutely loved the adults only pool. The very subtle snack bar was very nice (as not to "push" alcohol or food on us). It was there when we wanted it though! The adult pool was "quiet" and relaxing. Thank you for the choice of pools. We were very thankful for the Teacher - Rate, albeit, it is July. Very hot and although we wanted to golf, we couldn't take the heat. We will come back when we retire to do a golf vacation at your resort. Teachers only get certain times of the year to vacation and we appreciated the reduced rate. Please continue and extend it to the spa, golf and food too! You would probably see a lot of appreciative teachers at your resort.
July 22, 2014
Rated 2 out of 5 by Cindy33 Resort is AWESOME. Customer service is BAD!
The resort was beautiful. They had games for the kids at the pool and they loved the slide. The few complaints I have is that the customer service was horrible. The cell reception is bad so I had to get incoming calls into the room however the front desk never answered. My family had to call the front desk more than 7 times before they answered to get the call transferred into the room. I also had ordered extra towels the next day and they never arrived. When I called the front desk to advise them that they never came they didn’t apologize then sent me floor mats instead, when I called once more to advise them of their mistake and that I still needed towels I again didn’t get a apology instead I got a girl that seemed annoyed. I loved the resort itself but the customer service was horrible.
July 1, 2012
Rated 2 out of 5 by TennisFan Disappointing for a Westin
My wife and I had been looking forward to a weekend at the Westin Mission Hills, but we were sad to discover that the resort is well past its prime.
The property itself was nice but heavily worn, especially the room – loose electrical sockets, leaky fixtures, wear and tear. The only part that really bothered us was the ancient mattress – that bed was not even close to heavenly, more like purgatory.
Our biggest disappointment was the service – front desk staff seemed poorly trained and were surprisingly unhelpful at check-in, check-out, and several times in between. Lots of long waits either in line or on hold. The restaurant was also chronically understaffed, with a typical resort offering of mediocre food at high prices.
March 23, 2013
Rated 4 out of 5 by Dear1 Met expectations & more
Ck in good, was upgraded, room nice & large & VERY clean, 2 queen beds SO comfortable, nice balcony overlooking pool, beautiful grounds, very good service, Pool lounges could use cleaning. Some mini lakes need to be monitored for standing water "aroma". Shower head splattered & maintenance arrived immediately to fix it. Great attn to detail. Beautiful grounds, pools & rooms. Very good staff. Rec'd late ck-out. Entire place was beyond expectations. Only thing I DON'T like is the daily "Resort Fee" over & above the hotel room fee. I realize most places charge this, but I resent it.
July 26, 2014
Rated 2 out of 5 by Diddler Let Down
I am an SPG member and travel often for business - I was here attending a conference for 5 nights and was overall disappointed. My comments would include the rooms were not overly clean especially the bathrooms, the rooms are definitely outdated for a westin property. But the most disappointing was the staff, at the pool bar, breakfast restaurant were consistently rude. I have just booked a trip to Montreal again on business and generally stay at Le Wesin but as a result of this visit am staying elsewhere to try another chain. Lots to work on
May 4, 2012
Rated 2 out of 5 by KPAZ Dated executive suites
We stayed at this facility when we attended the nearby Indian Wells Tennis Tournament. The grounds look very nice but the rooms were quite dated in appearance - ca 1970s.
We stayed in a 900 SF suite: the ceiling was very low, master shower tiny with no headroom, a cockroach came out of one the sink drains! THere is a loud water tank adjacent to the master bedroom which periodically wakes you up during the night as it either fills or emptys. The HVAC is quite loud.
The kids pool is nice and heated; our kids did enjoy the pool and slide.
We have a Westin vacation ownership and use Westin almost exclusively but this one is not up to par. Too bad.
March 11, 2013
Rated 2 out of 5 by nkhoward What a fiasco!!!!!
I am so disappointed on my vacation stay at Westin. There were two couples in the dining room and we had to wait 45 minutes for them to move two tables together for us to be seated. One of our party left in frustration. It took so long just to get pre dinner drinks we decided to not even eat. Then they didn't clean our room. Then when I got home after I had paid my charges they charged me over $1100 extra for who knows what. I called immediately and told them the mistake and they said they would fix it. Instead they took $50 off and charged me another $605.00. Im sitting here waiting to hear what they will do next to me. Signed Very unsatisfied.
November 5, 2012
Rated 4 out of 5 by DelToro2434 Pool Employee INCREDIBLY RUDE
Benedict should not be in the service industry.
Definitely a chip on her shoulder and has power issues.
She made a HUGE deal of us listening to music by the pool and skipped right over asking us to turn it off to ordering security.
Perhaps she stereotyped me, because of the tattoos, to be some dangerous pool crasher instead of a business owner who stays at Starwood properties 2-3 a month and loves the timeshare we just bought.
What was worse is that some of her co-workers later told me that she is like that to so many people that it makes them look bad,,,,,,
Still LOVE Westin and will be returning; hopefully we can plan it around Benedict's time off.
June 10, 2013
Rated 1 out of 5 by pwright Unpleasant stay
After readying other reviews I realize that I am not alone in finding this hotel to be below par. Other comments made by visitors had to do with slow service in the restaurant, lack of attention to needs of the customers by the staff. There was a Westin concierge that was friendly and tried to be helpful but in general it seemed to me that no one was very accommodating. We have stayed at Westins all over the world and this was one of two that we would never visit again.
I had used points to upgrade myself instead of taking a chance that I might not able get a suite during that busy time of year. As a platinum member, this should get us at least an upgrade to a good view~I was told that I was "already upgraded"~ which was NOT done by the hotel. We were checked into a suite but it was tucked away on the outer edge of the property, on the bottom floor with a view of the parking lot. We had access to nothing without the use of a shuttle or a car. We could have walked but it was pouring down rain.The shuttles, by the way, are slow because everyone who is close to the facilities is picked up first.
The final disappointment was discovering that our room was fly infested. This came on gradually but by the time we left(2 days later), the outside of the sliding door was covered with flys. UGH! The patio was pretty much a disappointment anyway since we felt we were in the middle of the parking lot.
After being assured of updated rooms, friendly staff,fumigating and especially treating platinum members as assets and not as getting "things by using points"~~we paid dearly for those points, and still are~~,I would still be hard pressed to return.
All I can say is, read the reviews before planning a stay here.
March 26, 2012
Rated 4 out of 5 by CK45 July
Stayed here for a weekend getaway with girlfriends. The staff was super helpful. Great time and I will go back.
July 28, 2014
Rated 4 out of 5 by SPGSS Beautiful Property but front desk doesn't answer phone
As a Gold member we were upgraded to a beautiful room with a patio and view of the pool. The grounds were gorgeous. The pools were warm in the winter. They have a playground and free shuffleboard, bocce ball, and putting.
I must have attempted to call the front desk at least 10 times and they maybe answered 2 or 3 times (had internet issues and wanted late checkout).
I tried to get 4pm late checkout as a Gold member but was told the hotel was completely booked and so they could only give me 2pm.
February 23, 2012
Rated 2 out of 5 by MH245 Nice suite, but that was about it
Aside from the nice suite, the rest of the resort was a disappointment....from random charges that can't be explained, to a very very limited room service menu and restaurant, slow response time for extra pillows (and annoying calls asking if they'd arrived...would be okay, but not after having to wait an hour), disappointing pool slide that was closed 95% of the time, pool wait staff that were more concerned with chatting with each other behind the bar instead of bringing our drinks and then taking almost an hour to bring my debit card back, plus the very limited parking by our room...not fun to hike a mile in 100+ degree weather... Our room wasn't ready for almost an hour after check in time, but at least they honored a late check out the next day. Just got another email from my bank that I was charged more than my receipt, so going to have to call. Definitely will not be back here!!
June 30, 2014
Rated 5 out of 5 by tdeleon74 Wonderful stay
We visited The Westin this past weekend. Right from the beginning the staff was super friendly and helpful. Daria at the reception desk was awesome. Personally I think she should be in a management position she was friendly, professional, and helpful. Victor our waiter was great! The staff overall was five star.. Hotel room was amazing and the facility was second to none. The A/C worked great. Good thing because it was 112 degrees outside. Pools were clean and well stocked. They Gym was incredible. We're definitely coming back next year.
July 7, 2014
Rated 3 out of 5 by NickjksCA A substantial property
This is a property that has good bones - in other words, it has many of the features of a beautiful, well-laid out facility with rather magnificent views - one of which, is the mountain landscape framed by the Spanish/Morrocan architecture as you walk toward the lobby from the interior walkway. if you visit, take a moment - no, several moments, to look above and take in the view in front of you. It changes with every stroll, as light and time of day changes. It is quite splendid.It is, in my opinion and the real beauty of the hotel.
I cannot speak to the golf, as i did not play, and my husband only hit a bucket of balls due to the extreme heat. It was a lovely course, however. The views from our room, 701, were quite pleasant and we enjoyed sitting on the patio, enjoying a glass of wine in the early evening. The room was very clean and comfortable.All of the rooms are quite large.I meant to use the spa, but did not book timely, so I cannot speak to this, either.
We had dinner at the restaurant Pinzimini (I think), and had swordfish - all of the food was very good, and we probably find hotel restaurants to be less than average, generally speaking. We also had a breakfast outdoors - quite lovely.
Not having children in tow, the one thing that I found to be very disappointing was that the pools were insufficient for the number of guests using them. A large number of balls to play with of various sizes are provided at the pool, so most likely if you are not playing with one, you will be bopped on the head with one.
While there is an adult pool, it is painfully small, and uninviting. So, for families, this may be your vacation - raucous, loud, all about the kids at the pool. For adults who are looking for something a little more peaceful or balanced, maybe not. Also, if you want to be close to Palm Desert shopping and restaurants, it is a little bit out of the way. The property is really self-contained.
One thing that i must say is that the service from the staff is outstanding. Very kind and polite, from drivers to housekeeping restaurant to management, the polish and concern from everyone was refreshing to see. Westin's philosophy for service is obviously a winner. Due to our taxi failing to show to take us to dinner one evening, the front valet in the blink of an eye arranged to have us transported into Palm Desert. (they were slow and could accomodate this. One should not expect this as a matter of course). We were dumbstruck! Never expecting this. The employee (Marco) that took us to the restaurant had been with the company for over 20 years and had only very complimentary things to say about the company and seemed quite proud to be working with Westin. Nice to hear.
July 26, 2014
Rated 2 out of 5 by MarkG57 September get-a-way
Perhaps our expectations were set too high, however our first visit - 4 days/3 nights - was sub-par. Many of the resorts' amenities - slide pool, golf course, etc. - were shut down for repairs or renovation and this information was not disclosed to us prior to arrival!
The food in the grill (off the main lobby) was mediocre and the service was VERY slow. With only 2 tables occupied during one lunch and one evening meal, we expected better service. Especially given that each table had its own server.
The first guest room we checked into had problems. The air conditioning did not work properly and the shower was also kaput! After making a request to be moved to another room, the room we were given was satisfactory.
Lastly, poolside service was virtually non-existent! During our Sunday to Wednesday stay, at most there were 3 or 4 families sitting at the main pool. The pool itself was not well maintained and the music was poor.
All in all, it was nice to get-a-way but next time we visit the desert (from northern CA), our choice of resorts will most certainly be somewhere other than the Westin Mission Hills.
September 22, 2012
Rated 1 out of 5 by Bill47 Most Unsatisfactory Stay in a Starwood Property
Property poorly constructed - no sound proofing between floors; guest above my room very heavy footed; toilet required two flushes. One toilet in Women's restroom of pool area had no handle to flush.
Slow staff response - left voice mail Friday afternoon for golf lesson, received return call just prior to leaving on Sunday.
Late checkout - sign in lobby indicated a Westin Weekends comp late checkout on Sunday; when I requested a 1 hr delay to 1:00 pm was told it would not be possible; was only granted the late checkout when I spoke with a supervisor.
I have never before received such poor customer service in a Starwood property and have been a SPG for many years.
April 8, 2013
Rated 5 out of 5 by whitefob1 A great return to Palm Springs
My wife and I decided to stay at this Weston back during the Long Weekend in September. We had never traveled to Palm Springs, and being a Platinum Member of Starwood, I decided to stay at the Mission Hills Resort. WE both feel in Love with the whole Hotel. The grounds were lovely, the pool extremely clean, and the whole staff said "Hello" each time you walked by them. As we live in Ontario, my wife and I again decided to get out of the Cold and head to Palm Springs this past weekend (Feb 22 > 24th 2013). This time we left with the same warmth we felt on our first trip, and are looking forward to returning sometime soon
February 25, 2013