Rated 2 out of 5 by Cheru Not worth the price
This was billed as a luxury room. It was the most I have ever paid for a room and it was far from the best room, view, or experience. I will not stay here again. The only thing good about the room was that the beds were comfortable.
My list of complaints follow:
The toilet sounded like a rocket ship taking off and was followed 30 seconds later by a horrible screeching noise
The sliding door to the bathroom was loud and difficult to open and close. The first time I used it I thought I was going to be trapped in the bathroom!
The shower walls were patched and looked shabby. The tub didn't drain properly when I showered and
I was ankle deep in tepid, dirty water.
One of the night lights was broken.
The view was unappealing.
In the morning when other guests were showering the pipes made a high pitched hum that drove me crazy.
When I went to the lobby to read while my daughter slept in, the music was so loud and raucous that I had to leave.
When I complained at the check in desk the woman there did give me one night of free parking but made it clear that she could care less about my concerns and didn't make note of anything I said. One night free parking did not begin to compensate for the experience.
October 19, 2014
Rated 5 out of 5 by Melton77 The staff make this a special Hotel
I was pleasantly surprised the level of professionalism the hotel staff displayed. Excellent customer service from the bellhop, to the desk clerk Tiffany, to the housekeeping manager that checked in on my room after I was settled. Every hotel employee I passed was courteous, and helpful. The one button dial concierge service was great, and the room service food was quick and delicious. Comfortable bed, and nice layout of room. Great location next to Horton Plaza (shopping mall). I will stay at this hotel again, and will try other Westin's if they have this level of service.
September 24, 2012
Rated 5 out of 5 by Imad974 Great Hotel.. Great Stay
The rooms were great modern and clean.
The whole renovation for the hotel was nice.
The staff was helpful .. the only downfall the overpriced valet parking fees but it's downtown San Diego so it's expected.
August 26, 2013
Rated 5 out of 5 by Mzansi First Class Comfort
Stayed here for 5 days with my young family. It is a very upmarket hotel with well heeled guests and very modern decor. However, the 2 female hotel receptionists were both extremely snooty and unfriendly, but the concierges were very knowledgeable and sweet.
My biggest complaint is that although the hotel brochure clearly states that they are able to provide international adapters for our digital devices, they said that they don't and we were forced to buy our own at the nearby CSV Pharmacy in Horton Plaza which is just next door.
Macy's is practically downstairs and Horton Plaza is a vibrant shopping mall with great eating places. The bus and trolley stations are within walking distance. Complimentary bottled water is delivered daily to the room. There is a Starbucks coffee machine in the rooms too. Breakfast was great and the waiters were very polite and helpful. The Gaslamp Quarter is a few blocks away and we had supper there most nights since there is such a wide variety of restaurants there. The "Heavenly Bed" which they advertise is truly HEAVENLY !
October 15, 2014
Rated 5 out of 5 by cherzie Go Green! Stay Fit!
One of the best features of this hotel it's it's promotion for going green and staying fit during your stay. These two programs have definitely made my stay much more enjoyable and gave me an overall great impression of the Westin. Not to mention that the the entire hotel is gorgeous and comfy. Not too grandeur like some of the others around the area, but luxurious enough and not overwhelming. The staffs are very pleasant, makes me feel welcomed and helpful to many of my questions/requests. I stayed for 6 nights for a conference at the convention center, quite enjoyed the walk through gaslamp quarter with the southern california sun and breeze!
June 3, 2014
Rated 4 out of 5 by Arnold34 Great Staff members Tiffany & Maria made it a great stay.
From the time we checked in, we had an enjoyable time here, Tiffany at the front desk gave us a great view on the 16th floor. Maria Megia from Housekeeping made our stay a great one all week long. Service Express is another great feature they provided excellent service when we needed our car and assisted in providing any items we left at home. Thank you Maria & Tiffany for making it a great stay.
October 9, 2014
Rated 5 out of 5 by WenMor Great location, service and comfort, but...
Everything exceeded my expectations with only one exception... the acoustics in the circular driveway (at valet parking) were terrible! Voices echoed and I awoke to delivery trucks through the night. If there are parking attendants working the night shift and/or staff going outside to take breaks, etc., I would suggest telling them to lower their voices as ALL of your guests are trying to sleep. There were trucks (delivery/garbage, etc) making loud banging noises which echoed in that atrium in the wee hours each of the three nights I stayed. I also heard every bit of a conversation between a male and female at 4:00 a.m. - even with the room fan turned on for white noise. I was on the sixth floor and wish I had a room on the opposite side of the building. I would recommend making the outdoor space a quiet zone between the hours of 10:00 p.m. - 6:00 a.m.
August 1, 2013
Rated 3 out of 5 by lg06 Parking
$40 for parking? - not shown prior the arrival was not a pleasant surprize
June 16, 2014
Rated 5 out of 5 by sassygirldj Great hotel
I had problems at check in which was no fault of the hotel but my own. They made me feel like I was special and took care of everything. The hotel was being renovated but I suffered not problems. I will stay at this hotel again.
June 11, 2012
Rated 5 out of 5 by dlw59 Staff is the best!
My stay was fantastic. One of the friendliest hotel staffs in town! They always make us feel so welcome. Room was fantastic, too.
August 23, 2013
Rated 1 out of 5 by CokeEmployee Walked in on me, threatened to throw me out
An employee walked in on while I was bathing. When I complained, they threatened to call security and have me thrown out. It took a week for hotel management to respond, and after months of complaining including a complaint to Starwood itself online, I have received no formal response. Just because I'm a man does not mean Starwood can treat me, or anyone for that manner, this way. And here I thought the hotel industry was all about customer service and trying to make you 'feel home away from home.' Well, Westin Gaslamp, you failed and so did your parent company of Starwood Hotels.
January 19, 2014
Rated 5 out of 5 by Kimberly7514 Wonderful Night's Sleep
The bed was extremely comfortable and the room was quiet.
October 2, 2014
Rated 2 out of 5 by SSJ2014 Dissapointed with Charge system
I would like to say that I am very disappointed with my experience at
the West Inn Gaslamp Quarters in San Diego. We stayed there this past
Saturday night and on Friday at the Sheraton Bay Harbor, which I
believe is your sister company. At no point was I informed that I
would be charged money prior to checking out. However, within minutes
of checking in I got an alert from my mobile bank stating that I had
been charged 208.00 The nightly rate I was staying under (Military
Discount) was for $ 139 a night. When I approached various members of
your staff in regards to this they dismissed my concerns and recited
in a robotic manner that this was just procedure to charge the normal
hotel room rate plus up to $100 in incidentals. If that were the case
the charge should have been for $239 not $208 which was the nightly
going rate when we inquired about checking in. While I stated that I
would be paying cash and inquired about the charge and its refund I
was told to wait the five days it could take to receive the money
I gotta say that as a loyal customer that has stayed in your hotel
during various occasions, in various countries, this has never
happened and neither have I ever been dismissed so unprofessionally by
staff in any hotel. At this point my one night hotel stay at your
location has cost me approximately $400 when the nightly rate was
I guess I have no choice but to wait my five days in hopes of promptly
receiving my refund and perhaps a response to this review.
September 29, 2014
Rated 3 out of 5 by reagp Fell short of Good
An extremely noisy location. Never heard so many sirens day and night that just echoed through the area. Ralphs market, Horton Plaza and other restaurants are nearby and a plus. I would not consider this hotel for a relaxing vacation - more of a business trip location. The rooms were clean, but literally had no water pressure in the bathroom sink and there were no towel racks to hang your towel after a shower, but they encourage you to have no room service. If you have no room service, then you have to re-use your towel - you need a towel rack. Lacked certain sports channels like no GOLF channel. $40 a night valet parking was a little over the top.
August 4, 2014
Rated 5 out of 5 by Fungster Excellent Stay
I stayed at the Westin Gaslamp for 2 days and was very satisfied. My room had a beautiful view of the water and the Coronado bridge, and it was very comfortable. The heavenly bed was great as was the shower. The staff was friendly and very efficient. I would definitely stay here again. The only small issue I had was that the elevators were always very busy. Not sure that all 4 elevators were operating. Otherwise, an excellent hotel in a fun location. There were lots of food options within walking distance.
September 29, 2013
Rated 4 out of 5 by roadwarrior In a pinch, the staff came to the rescue!
I have stayed at this Westin several times and each time has been a pleasure. Most recently, I was here the week prior to memorial day so the hotel was busier than usual, however, there was no noticeable decline in the services provided. During my last stay I had had a long day of work and was catching up on emails in the lobby, I used the lobby restroom before heading to the train depo. As I boarded my train I realized that I left my wedding ring on the sink in the bathroom. Needless to say,I panicked. I called the hotel as my train departed and the front desk staff immediately went to work. Within 5 minutes they had recovered the ring and within an hour they had it shipped to my home. Thank you Westin Gaslamp Front Desk and Security teams! And kudos to the guests for being honest!
May 25, 2013
Rated 5 out of 5 by NKAA Treated our family like royalty
Upon our arrival the guest services rep asked us about the area and we told her this was our first trip to California. She had fruit kabobs sent up with dipping sauces and a hand written note. My daughter's birthday was during our stay and the staff of the hotel got her a birthday cake and they all signed a card for her. They went out of their way to make us feel welcome and at home and recommended wonderful places to visit and eat. We felt like royalty! Thank you so much!
May 5, 2014
Rated 5 out of 5 by Capriccio Super location and great service
Wonderful check in staff made this trip a pleasure from the start. Easy valet parking and a large property with a central location right in the Gaslamp quarter within walking distance of the fun shops, bars and restaurants.. Very comfortable rooms and there is a really nice bar and lounge and also a Starbucks in the lobby
July 7, 2014
Rated 1 out of 5 by pthayer Double Charge your CC and don't fix
Stayed as part of an Intel conference. Initial reservation was for 3 days, but I had them change it 3 weeks prior to only two days. Re-confirmed at the hotel the day of departure.
They continue to bill my cc for an "extra" reservation ($220). Can't get them to return phone calls or send an email with a contact number. Calling the central number is very tedious.
I should charge them for my time trying to get them to resolve their billing screw up.
May 18, 2014
Rated 1 out of 5 I will never stay here again
This was my first time staying here It was a very short day less than 24hr inside this room and 2 days later I discovered a $150 charge to my room for a stain that appeared like red wine on the carpet. 1. we never drank wine or any alcohol in the room 2. we didnt notice the stain when we checked out and we checked everything before we left. I am very disappointed and upset that I would be charged for a stain that another hotel guest has made. I will never stay at this hotel again.
January 2, 2013
Rated 4 out of 5 by Dan948 Very Nice Stay
Very nice hotel. Prices were a little steep for what we received.
We had issues with the coffee maker in the room. It made a half a cup of coffee when filled with a full cup of water. The other halve of the water covered the top of the table rather than flowing into the coffee cup. We were told on exit that they were in the process of resolving that issue. We should have mentioned it earlier and they would have addressed it. We had just left a note to the housekeeper which evidently didn't make it to the party that could do something about it.
Other than that the hotel is very convenient to the Gaslamp Quarter and Horton Plaza is practically connected to it.
August 2, 2014
Rated 1 out of 5 by Patrick82413 Poor service for a Starwood hotel.
We stayed here as the last of four Starwood hotels we used on our honeymoon. The previous 3 hotels went above and beyond with complimentary services like free champagne when we told them it was our honeymoon. The staff at the Westin Gaslamp didn't even bat an eyelash when we told them. During our stay we used the "green option" sign on our door to decline housekeeping in return for a voucher good for $5 credit or 500 SPG points. But each day, we had to go down to the front desk to ask for the voucher because it was never slipped under our door. We also heard other guests complaining about balconies filled with trash that were never cleaned, even after they notified the front desk twice. We were also disappointed by the limited concierge hours. They never seemed to be available when we needed them. The overall service was far from what we've come to expect from a Starwood hotel.
September 14, 2013
Rated 2 out of 5 by DownWithSPG In dire need of renovation
First off I have to say that the staff are incredibly attentive and friendly, some of the best I've ever experienced at a Starwood property
That being said, the property itself, or at least the room we were in, need a lot of work.
1) The shower had no hot water one night and no pressure the next. Had to call engineering twice.
2) The TV had about 12 channels available the entire stay.
November 20, 2012
Rated 5 out of 5 by UrbanGuest Great Staff
Had an amazing stay thanks to Jeremy. Came here for a weekend getaway for my birthday, and he not only upgraded us to a bi-level suite, but gifted us a bottle of champagne as well. This started the trip off on the ideal note. Thanks Jeremy!
May 4, 2014
Rated 5 out of 5 by EWall A great birthday for my 8 year old!!
This visit was great !!! The staff was so great. Not only were they polite and attentive but they went beyond that to make my son feel especially happy on his 8th Birthday. We went to San Diego to take him to the San Diego Safari zoo. When he told them it was his birthday two staff members each sent cake and treats to our room. The first was waiting for us when we got back to our room and the other followed minutes later. His face was priceless!! Thanks Westin Gaslamp staff members Hitomi and Tiffany for making my son so happy and our family so welcome!!
August 26, 2014
Rated 5 out of 5 by jmlittlesister Can't wait to return!
This is the first time we have stayed here and we were so impressed. It's only an hour and a half from our home and so much to see. We can't wait to return. The restaurants are so diverse and in walking distant. Beautiful city! We had reservations at the Rancho Bernardo Golf the next day. Lovely weekend.
February 23, 2014
Rated 1 out of 5 by Zorro514 overpriced
Besides being overpriced, this hotel can not compare with others in its class in the area when it comes to food variety and taste.
Also, the accounting system should be reviewed to facilitate checkout.
Whenever back in the area, I'll make sure to avoid this hotel.
April 5, 2014
Rated 4 out of 5 by steve5454 Check In
The Hotel was what I expected with the exception of the check-in. My daughter arrived and used my Starwood points for the room. Because she was young she was unnecessarily harassed to the point that the check in agent called my home to confirm that she is who she is. Avoid Gabriel at the front desk.
January 14, 2013
Rated 5 out of 5 by Lisa5050 Excellent Customer Service
A huge thanks to Matt and the front desk staff for the extra special treatment during my stay. Your kindness and special treatment made my milestone birthday trip a wonderful experience....THANKS!!
April 29, 2014
Rated 4 out of 5 by Burnie gaslamp
The hotel is located in the edge of the Gaslamp area in San Diego so it is a great location to enjoy by foot all that this area offers. The rooms are nice but the best part is the staff attitudes. Every single person was friendly, helpful and warm. A really great staff at all levels.
September 17, 2013