Rated 4 out of 5 by Jerry Hotel Staff were not helpful
I ordered a pizza from the staff member at the front desk and he informed me that the charge would be $18.00, when checking out the next day I was informed that the actual amount was $33.00!!! Thats ALOT of money for a luke warm 3 topping pizza!!!!!
December 6, 2011
Rated 3 out of 5 by MM0629 Left something in my room
I have to voice my concern for the service at the Westin Denver - I had stayed there from May 18-20 2013, as soon as arrived to the airport, 30 mins after i left my room i called and stated i left my Fit Bit, in my room. The front desk transferred me to housing keeping and they said the room wasn't cleaned yet- and would call me back. They ask for my name and number. No call that day, or the next or the next. So i called back -- same drill -- left name and number. Still no call for days. I called back, and asked to speak to a manager and when I did, he told me I would have to deal with housekeeping. So for the third time, I explained that I am looking for my item I left in my rooms -- they said they would call me back. STILL NO CALL. I am upset for a few reasons. 1. I called immediately after i left the hotel -- and the room wasn't cleaned yet -- so I know it was in there. 2. NO call back after MANY attempted. 3. A manager should never say " it isn't my problem" 4. I arrive back to the same hotel Saturday June 8th- and I am going to cancel my reservation.
June 6, 2013
Rated 5 out of 5 by Akay31 Great location!
Great location,there are movie theaters, an ice rink & restaurants nearby. Bender's serves everything (even french fries & gravy) & they've got a cool fire pit for a group just like the restaurant in the hotel. Other restaurants within walking distance is a Mexican restaurant and a couple of bars. Really nice park & hotel has a lot of benches near the river to watch the wildlife. Hotel has a couple parking lots which is nice vs booking a hotel downtown and paying for valet or paying for a space in a parking garage or lot. Bedrooms clean & comfortable & quiet. We travel quite a bit on business so have tried every hotel downtown and after staying here, we wont stay anywhere else. We are also from a small town and the hotel had a very comfortable country feel to it, and love having Starbucks in the hotel as well. Nothing bad to say about hotel or area, its the perfect spot.
August 22, 2014
Rated 3 out of 5 by TZH01028 Fell short of expectations
Staff is very pleasant. AC in room didn't work very well. Biggest problem was with pool area. There is a fantastic, large pool deck with plenty of chaises and chairs available. However, there isn't a single umbrella or covered area and it does get warm in the summer. Given the serious issues with skin cancer and many persons aversion to lying in the sun one would think this Westin property would make their inviting deck into an oasis. Instead, it's like being in the desert.
I should also mention that the tile they've chosen to put down gets extremely hot and we saw numerous people doing the happy dance to avoid scorched feet.
August 4, 2014
Rated 5 out of 5 by Vivian60 Beautiful hotel.
The service, beauty and the gorgeous view of the mountains will always bring me back to The Westin Denver Downtown whenever I am in Denver,Colorado.
November 17, 2011
Rated 5 out of 5 by RSpence1270 Great stay!
Great locations, clean & nice room.
November 29, 2011
Rated 3 out of 5 by Greg59 Fair hotel well located
This hotel is proximate to the 16th Street mall and a number of good restaurants. The hotel is fine, but not great. For reasons unclear, the "Augusta" breakfast restaurant has tables and chairs of a sort used for large ballrooms, and it feels as though it could (or did) double as a conference facility.
August 23, 2014
Rated 3 out of 5 by Yuko808 An average stay
I stayed for 3 nights and overall my stay was average. My room was right above the pool and I heard voices until 11pm. The shower water temp was either hot hot or cold cold. The room was very clean. On my last night there was a false fire alarm at 0230 and it was LOUD. It definitely was a mishap and a misstep for the hotel.
August 19, 2014
Rated 5 out of 5 by Lynn28 Amazing location and great rooms
The hotel was conveniently located in the heart of downtown. Close enough to walk everywhere in the city. the room was spectacular! Spacious bathroom and the view was wonderful. Only let down was the mini-fridge was stocked with drinks... there fore no way to actually use said fridge. other than that.. amazing experience provided by the Westin
August 17, 2014
Rated 1 out of 5 by MH134 Insulting Staff
The treatment I received at the Denver Westin was shocking and inexcusable. I had to spend and significant amount of time trying to correct an error Westin made on my bill. I tried to work with the woman at the front desk. Not only was she unhelpful, but very rude and insulting. She even refused to correct the problem even when it was determined to be an error made by Westin. I am sure this event will deter me from staying at Westin again
January 9, 2012
Rated 5 out of 5 by yiggiddy This hotel is consistently solid
Compared to the Sheraton, I enjoyed the smooth service and easy check-in. I would definitely stay here again.
August 18, 2014
Rated 4 out of 5 by slp1977 Good location
Overall this was a good property to host a meeting at. Staff went above and beyond to meet my guest needs and service was great. Couple of items that could be addressed. On 2 occasions I was met coming off of the lower lobby elevators by someone asking for money. As a female traveler the lever of safety was not there knowing they could get on an elevator an be upstairs on any floor virtual unnoticed. I stayed on the 18th floor and it was the loudest floor ever. The doors slammed constantly and you can hear the person next door in a normal conversation. Most days I was out of my room by 9 and not back until 4:30ish and my room had either not been cleaned or was just finished being cleaned.
July 29, 2014
Rated 2 out of 5 by Dianne1217 Need To Train Employees
After 13 hours of driving we arrived at this hotel only to be given room cards that didn't work. So, somewhere between 11pm and midnight instead of falling into bed I had to call down to the desk from the hall phone and they sent up a security person who couldn't get the cards to work either so he had to go down and get us new key cards. Then the person at the desk forgot to code the new cards with our self-park information so that when we left we were not able to get out of the parking garage without calling for help. Very frustrating! The one positive was that the hotel was pet friendly.
July 28, 2014
Rated 1 out of 5 by Beau62 NEVER STAY AT THIS LOCATION
We have been a loyal patron to Starwood for over 15 years. We are Platinum members. We stay at Starwood properties because the experience at Starwood properties made the vacation even if the other parts of the trip were bad. But not at this location. A few of the examples are:
- a concierge was never on duty to help us as a matter of fact we asked the front desk and they offered to give us the phone number so we could call
- I asked on 3 occasions to upgrade initially for points but then pay due to the slamming doors on our floor. We were told none were available yet I could book a suite online for the stay.
- No one ever apologized or asked what they could do for us
- the worse part of the trip happened on our last 3 days when the hotel gave a wedding party control of our floor (Starwood Preffered Guest floor). They slammed doors randomly between midnight and 4 AM. When I complained to the front desk - no apology, no empathy. Actually the manger on duty "grilled" me for not calling the night manager. And then as I walked away the front desk staff laughed at my reactions. I went back and confronted the desk Manager again. She just mumbled some words BUT AGAIN NO APOLOGY.
July 13, 2013
Rated 3 out of 5 by CarolynKT Over Priced
Over priced for what you receive. The big benefit was the location.
August 14, 2014
Rated 4 out of 5 by robin5 very nice, but...
A very nice place to stay with a good location. The staff was always helpful and friendly. The room was comfortable. The bathroom was spacious. But, we weren't happy with the room refrigerator which was stocked with expensive items and was unavailable for use by a guest. We felt this was an unfriendly policy by the hotel.
August 11, 2014
Rated 3 out of 5 by 42chuck Poor Room Service
Wanted to order room service, menu is only on the TV. TV didn't work. Room service delivered menu, engineer fixed TV. Now have menu, ordered pizza off the menu but pizza not available. Ordered cheesecake off the menu, but cheesecake not available.
August 12, 2014
Rated 4 out of 5 by visitingdenver Great place, except for breakfast buffet
Everything about this hotel was great but on our last morning we went to the breakfast buffet about 10 minutes after it opened. They had a great hot food selection, with very nice food warmers, and a cooktop to serve from but unfortunately ALL of the hot food (hash browns, eggs, bacon, sausage) was cold, or possibly room temperature--not even warm. The service from the wait staff was good, the buffet warmers were full of great looking food, but it's pretty difficult to choke down cold food at breakfast. The A/C in our room barely kept the room cool enough but it was a record-breaking heat day so that's probably why. THe hallways and common areas were really well air-conditioned though.
July 21, 2014
Rated 1 out of 5 by IronCity04 What's the point of being platinum
I opted to utilize the Westin Denver for blocking several rooms for a bachelor party weekend - all guests flying in from all over the country for this occasion. Great location of the Hotel and staff executed the blocking and pre-arrival flawlessly.
Upon arrival, however, I wasn't offered a complimentary upgrade (I am a 75 night stay SPG Platinum) despite the availability of suites and superior rooms. Upon inquiry, the check-in attendant offered that I was pre-booked as a reason (I don't even know what this means. But I checked online to see if such rooms were available after settling in and they were. In fact, others in our party using the block were upgraded).
I don't understand what the point of being platinum is if there are so many barriers to a complimentary upgrade. Normally at Starwood properties, I am at least informed that no upgrades are available upon checking in without even asking. In this case, I had to ask and despite several options, was still not upgraded.
I also requested upon check-in (my room and another were under my name) for one room to utilize the green option and the other not to, but both rooms ended up getting bypassed by housekeeping.
There were also issues with the room (air conditioning was loud and sounded like a squeaky wheel - I asked for maintenance to fix it. I suspect they tried while I was out of the room because after the request there was no cool air at all, and only less squeaking). The safe also didn't function, but this required only a battery replacement which was serviced quite quickly.
The hotel seemed to be a location which could have been a great experience, but the unsatisfactory check-in process served to put my whole trip in jeopardy, as I was finding many things wrong with the room I was placed in.
July 16, 2013
Rated 2 out of 5 by CCH58 Disappointing stay
This hotel stay was far below Westin standards. We had VERY poor air conditioning, if any, in our room. The cordless landline in our room did not work. Our bathroom door would wake the dead. One night, we returned to our room after a very long day and our room had not been serviced. We had no towels, shampoo, coffee or cups for the next morning and again, hardly any air conditioning! A man came up to our room that night and informed us,'that just the way it is..'
August 5, 2014
Rated 4 out of 5 by Sweety12 Room 1225
We had a great evening in downtown Denver and we ended back at the hotel bar for a nightcap. We were super comfortable in our room. We also very much enjoyed the late checkout.
August 10, 2014
Rated 1 out of 5 by Brian999999999 the hotel was terrible this time
I have stayed at this hotel a great number of times and normally it's great. This time however, was TERRIBLE. I was upgraded to a suite which consisted of two adjoining rooms. I requested a late checkout of 4pm.
I got a 4 am wake up call that I didn't request!
Starting at 9 am the cleaning people started pounding on the door. After yelling from my bed to the cleaning person who was already keying in to please come back later, she keyed into the other room not knowing they're the same room!
They kept coming back on the hour preventing me from getting any work done and thus negating the "win" of a late check out. I finally gave up and left the hotel at noon to go to a coffee shop down the street to get some work done.
September 6, 2013
Rated 5 out of 5 by RWP1220 Westin Downtown Denver Experience
I have been staying at the Westin Downtown Denver hotel for the last ten years, generally for business because it is close to my company's engineering office and we get a great corporate rate. My recent stay was for pleasure and it was just that...a pleasurable experience. Restful, Relaxing, and Refreshing. I will be back next month and will be staying with Westin again.
August 6, 2014
Rated 2 out of 5 by AnaQ58 Disappointed
I was expecting a better stay at the Westin Denver. As a Gold SPG member, I was expecting to get a really nice upgraded room. The room I got was very average and didn't even have some of the toiletries I usually get at other hotels such as a shower cap. As well, our air conditioning wasn't working properly and our room was very warm and stuffy and we barely slept. If this was the upgraded room, I would hate to see what a regular room is like. There was absolutely nothing special about it and we didn't get a good night's sleep because our room was so hot and stuff.
April 8, 2013
Rated 5 out of 5 by RonDog82 Great hotel for repeat business trips
I am in Denver for the next several months & the hotel is a great place to stay. The staff, particularly Marea, have been outstanding in handling our needs.
August 8, 2014
Rated 3 out of 5 by Charro07 Nothing Special
Pricey for what you get, stayed in much nicer for much less.
August 7, 2014
Rated 5 out of 5 by wtcb Westin Denver
From the moment I checked in I felt welcome - the desk clerk was attentive to my needs. My room was lovely with a great view of the clock tower and mountains in the distance. The bed was comfortable and I slept well. The internet worked without any problems. All in all, this is a great hotel in a great city. My only issue was that the concierge tried to be very helpful but gave me wrong directions to get to the Zoo by bus. Fortunately, the desk clerk corrected me
July 29, 2014
Rated 4 out of 5 by ThrownOut This hotel is clean, comfortable & convenient
Great location to the Arts Center, 16th St Mall and LoDo, really most everything is very convenient but the DAM is a trek. As a Gold SPG member we checked in and were offered free Wi-Fi which was nice and worked well. We also asked for turn down service that evening and for a mountain view, which was part of my reservation, we got neither. The room faced North and into another high rise. After returning to our room there was no turn down which was disappointing. Noisy neighbors came in around 1am, otherwise a nice stay.
May 22, 2012
Rated 4 out of 5 by Kitty1955 Denver - Downtown
I was at a conference in your hotel. The meeting rooms were very comfortable. Some of our sessions got moved around and the lunch seemed a little crowded, but your staff was very attentive. I was in a room next to a corner room and the door slammed constantly in that room. I think there was a problem with the lock - so all week that was the rub of being in that space. I love the whole $5 Go Green offer and I took advantage of that. I loved being so close to the shuttle and so many downtown sites of interest.
June 11, 2012
Rated 4 out of 5 by Sp123 Denver Service
My stay here was made just a little bit nicer because of the staff, especially Nicole P. The hotel is in a very convenient location, the convention center is about six blocks away, lots of restaurants and bars within walking distance. Large and comfortable room and bed. Valet Parking was $35/night.
August 2, 2014