Rated 1 out of 5 by MichaelDSchulze Dirty and unmotivated & sassy staff
I stayed here for two night. The main table was riuned by scratches and imprints of glasses. The bedside table was disgutingly dirty. Teh hot tub had "yelloe" water and dozen of leafs swimming on the top. There was massive rust at the pool deck.
Staff was not very helfful "Like to change the room or want extra points" and gossit about my complains. Never never again!
9. Oktober 2013
Rated 5 out of 5 by TonyD65 Great Hotel
Hotel staff was curtious and friendly. Room was clean and had all the necessary amenites. Bed was very comfortable. Would definitely stay at this hotel again for business travel.
7. März 2014
Rated 5 out of 5 by jacobo1 This hotel has a wonderful staff!
We want to say a special thank you to all of your front desk staff! Especially Kristen, Stephanie and Marlene! These ladies deserve special recognition for making us feel so welcome, and went over and above to help us with anything we needed. They are a great asset to your establishment!
6. März 2014
Rated 5 out of 5 by Roami26 Exceptional Hotel with Exceptional Platinum Recognition!
This Westin is a gem !!! Great Front Desk staff...GREAT food and service in the Restaurant (the salmon was exceptional)...GREAT Fitness facilities with an enchanting pool...GREAT location for pre/post cruise...and best of all - GREAT Platinum Recognition! We were upgraded to the Presidential Suite upon check-in. Quite a treat with a huge balcony and extremely large bathroom and dressing area. All staff were exceptionally polite and helpful.
8. Februar 2014
Rated 5 out of 5 by Smarttravelers Anniversary
My husband booked this hotel to celebrate our 25th wedding anniversary. The entire hotel staff was very friendly The treated us like we were royalty. Even though there was a convention going on that weekend, it still did not seem to be overcrowded. We are going to make this an annual trip for our anniversary. This was our first time at the Westin, but it not be the last. The hotel looks just like the pictures on the website.
24. September 2013
Rated 5 out of 5 by liznilss Home Away From Home
I really cannot find enough positive things to say about this hotel and it's staff. I visit this property regularly for work and have yet to have a negative experience. The staff is friendly, accommodating and polite at all times. The rooms are beautifully maintained and the cleaning is meticulous. The Westin Heavenly Spa theme is woven throughout. It has a calm and serene feel, whether in the lobby, on the patio, by the pool, or simply relaxing in your room. When travelling, one less thing to pack is always a plus. They have superior toiletries that you will not find at other hotels. It makes getting packed for travel easier, and the hotel experience much better.
As I stated, I stay here often for business trips. It can be tough to travel so frequently and typically includes long days that start with business breakfast and ends with business dinners. Coming back to the beautiful Westin after a long day makes it much better! They are typically waiting in the lobby after work serving snacks and refreshments. Returning to your room is always as pleasure as they are cool, clean and tidy!
Last week, due to weather, I was ultimately stranded in FL another night. After many hours waiting in the airport I was exhausted and just wanted to relax. Before phoning home to my family to let them know, my first call was to the Westin to see if they could take me back for an additional night. Jake took my call and let me know that there was space available. I was so relieved. Upon arrival at the Westin Jake was at the front desk, friendly and welcoming. I did not have to say much about my afternoon for him to understand that it must have not been a pleasant experience. When I went up to my room it was a superior corner unit that was absolutely beautiful. While being away from home an unplanned night was not ideal, this certainly helped make it much more enjoyable. I was so grateful! Thank you Jake and the rest of the team at the Westin for going above and beyond at all times! It is truly appreciated!
19. September 2013
Rated 5 out of 5 by NYYanks527 Excellent Choice for the Area
Stayed here for two days of business meetings in the area, which proved to be a excellent choice. This will be my first SPG pick when returning to the area for either work or play.
The hotel staff I encountered were all exceptional, outgoing, and well-trained. Good systems seem to be in place. All service delivery needs were prompt and exacting. Love the preferred parking lot for Platinum members.
Pool, gym and restaurant are all excellent. Great breakfast buffet.
Room upgrade for Platinum and 50% off food and beverage is hard to beat. I didn't want to leave. Highly recommend for the business traveler.
24. Juni 2013
Rated 5 out of 5 by Dkp1 Great hotel for business travel
I've stayed at this Westin a few times - usually just for one-nighters. The location is really the only negative although its pretty convenient there isn't much around it.
It's clean, rooms are very nice and they are extra-recognizing of the Starwood status.
16. Juni 2013