Rated 4 out of 5 by flykev Pleasant surprise
After reading the last review on the SPG app about this hotel, I must admit I was apprehensive, the last review seemed to imply the place was falling apart.
Well Lindsey (apologies if I got the name wrong) at the front desk was super helpful.
Very good SPG recognition.
Room and lobby both had the lovely Westin smell. Room had new carpet and paint, looked fresh.
Very pleasant stay. I'll be back.
November 25, 2014
Rated 2 out of 5 by Mark This hotel needs a refresh
The carpet is worn and unlike other Westin's nothing in the lobby pops and really draws you in. I had issues with the ice machines (on multiple floors) and the internet was spotty at best. The beds are still the most comfortable in the industry and the staff provided excellent service to try to make up for the problems with the property. However, I'm not a person that wants to call for service or help. I'd rather you just have everything work to begin with. I didn't hate the hotel and I wouldn't have an issue staying there again but I also can't say I would recommend it.
February 28, 2013
Rated 1 out of 5 by Scott Many issues
Assigned room 517 just after midnight.
Floor lamp had bulb hanging loose with exposed wiring.
Desk lamp inop.
Moved to room 1000.
Room has an unpleasant odor. Too late to make another switch.
Iron full of corrosion. Two more irons brought to the room were also contaminated with rust and residue. Could not iron a white dress shirt.
Could not log in to wifi.
No desk phone. Bed phone defective.
It was two AM before I got to bed after a 14 hour duty day and having been up since 7:00 AM.
Next morning, breakfast meats in the buffet were cold.
March 6, 2013
Rated 1 out of 5 by CCLJR Needs work. Poor experience.
This hotel suffers from benign neglect, at best. I haven't stayed here in 3-4 years, and it would appear that zero dollars have been invested since. My first room reeked of mold spores, and my second room was only "fair" - plus I was given a handicap equipped room - whether this was due to lack of availability or not, not sure any consideration was given.. Fixtures and furnishings are tired and run down. Card readers to gym are practically inoperable, and state of gym equipment sums up the overall condition of this hotel. Unexpected experience for a Westin flag - would not revisit absent signifigant upgrades.
April 2, 2014
Rated 5 out of 5 by Roami26 Exceptional Hotel with Exceptional Platinum Recognition!
This Westin is a gem !!! Great Front Desk staff...GREAT food and service in the Restaurant (the salmon was exceptional)...GREAT Fitness facilities with an enchanting pool...GREAT location for pre/post cruise...and best of all - GREAT Platinum Recognition! We were upgraded to the Presidential Suite upon check-in. Quite a treat with a huge balcony and extremely large bathroom and dressing area. All staff were exceptionally polite and helpful.
February 8, 2014
Rated 2 out of 5 by dank22 Seriously?
I have stayed at this hotel more than a half dozen times. The convenient access to the highway is really the only positive. Last TUESDAY the 10th of January, they had a party by the pool. DJ was so loud it was unbearable. The front desk made their best effort and got the DJ to turn down the music at 10:00, but the party kept raging until 11:30. What kind of hotel has a party by the pool until 11:30 on a weekday? Unacceptable.
January 16, 2012
Rated 3 out of 5 by eddy1960 needs a renovation
great hotel but rooms are getting tired. wall vinyl is peeling. corridor carpets need regular vacuuming. stained carpet in corridor from spilled bleach.
November 3, 2014
Rated 3 out of 5 by sdfsdf blah
just not a great westin relative to others.
December 4, 2014
Rated 2 out of 5 by JamesfromMA Not up to Westin standards
While not a frequent guest, I've stayed at this Westin several times over the past years. It was hard to believe how much the hotel has declined over the past few years since I last stayed there. Westin offers a clean, crisp experience and the facilities always seem well cared for. This Westin seemed tired and (I hate to say it) a bit shabby. The floors and surfaces of the public areas and restaurant were simply not clean. The room smelled musty. The staff seemed a bit disinterested. The pool area had stained deck chair cushions. This hotel is not worthy of the Westin reputation.
March 18, 2013
Rated 5 out of 5 by jacobo1 This hotel has a wonderful staff!
We want to say a special thank you to all of your front desk staff! Especially Kristen, Stephanie and Marlene! These ladies deserve special recognition for making us feel so welcome, and went over and above to help us with anything we needed. They are a great asset to your establishment!
March 6, 2014
Rated 4 out of 5 by Knox16 Generally Good
Excellent, comfortable room. Convenient location, nice people working there. One computer in business center did not work and could not be fixed while I was there. 50% off on food for platinum members plus free parking. Needs a club lounge. Lots of cruise passangers staying there.
March 5, 2012
Rated 5 out of 5 by Eaglegolfer Great location near to i95
Excellent stay and well taken care of by staff especially Talisha who when above and beyond to make our stay pleasurable.Since our fight home was late staff gave us late check out which was much appreciated. Very convenient to i95 to take you to Miami quickly.
March 13, 2014
Rated 2 out of 5 by HP2012 Not to Westin Standards
While this hotel may be a Westin, it certainly doesn't live up to the Westin or even SPG standards. The staff was complacent and were absent from their areas of responsibility most of the time (ie, bellman not available anywhere while 3 of us were waiting for assistance, turndown service that was never done even though I requested it, and poor service at the restaurant when I had breakfast the last day). The room needed serious updating and the towels smelled like mildew - all of them.
I would not recommend this hotel if you are planning to visit the FLL area.
January 25, 2012
Rated 2 out of 5 by LeeLeeN Not what you expect from a Westin
This particular Westin has that "Westin aroma" that we're used to when we walk in. Our room did not smell fresh. It was humid and had the smell of mold and mildew. The property itself is in need of much repair but the biggest let down was the fitness center. It was very small and crowded with too much equipment. The Westin usually has a very nice fitness facility but this one is not maintained, nor is it clean and well stocked with towels. The business center is a joke, smaller than a half bathroom. The staff was friendly and the food was good.
November 22, 2011
Rated 1 out of 5 by Linda Can't believe Westin would keep their name on this
We had a room that the air conditioner panel fell off in the night. So much MOLD and Dirt behind it, I couldn't believe it. By second night had to go to DR. because of mold reaction.Room 1027. Then moved to 624 for last night. Ants were all over bathroom floor. Called and maintance was going to come but never showed up. Went to store and got spray and ant trap. Following morning woke up to soaked carpet by bed. Dampness, (wetness) ran all the way to the phone stand. Carpet Squished when we walked on it. Pillow on floor was soaked! Imagine that on air quality!
Went to dining room to eat. Only 2 tables besides mine. Waited 40 minutes for a sandwich before I questioned where it was Forgot to put the order in as she was in animated discussion with colleagues. Gave food free, but had to take it as no time to eat before appointment. Extremely irritating
.Dining room closed on Sunday during day..Odd as there are no restaurants close. Not enough chairs by pool so couldn't sit out on Sat or Sunday.Front desk nice. When we changed rooms he gave me some points for the inconvenience but when I checked out different man did it and he didn't say anything, so I said, " Aren't you going to ask how my stay was?" He said, We are so busy, how was it.?" I said, " Horrible". He said, " I'm sorry to hear that!
We then went out to a dead battery on our car, absolutely no connection to Westin, but went to see if they had someone who could jump it, but said "No, I have no idea who you could call". Thank goodness we had AAA. We are frequent Westin guests, both Starwood and on our own. We have NEVER experienced any Westin even close to being so bad.
January 27, 2013
Rated 2 out of 5 by jmp0921 rude
your staff is rude, my check in was rude, i sat in your breakfast buffet , i ate and finished without anyone greeting me our asking me if i needed a drink, people around me where being served. and i had to get up to ask for a check, your website also said it was a twenty to twentyfive dollar cab fare from the airport, thats not correct it costs me forty two dollars. your rooms where exceptionally clean and comfortable. this was a first day of my vacation, im glad the rest of the week was better.
March 28, 2013
Rated 5 out of 5 An almost perfect stay
The hotel itself is great. The rooms are nice, beds are comfortable, staff was friendly. The only problem we had and it turned out to be a big problem was taxi service from this hotel. If you have a party larger than 4 people, it is almost impossible to get a taxi to go anywhere. Beware! They will try to make you take two taxis and charge double but if you are persistent enough and call other companies other than yellow cab, you can get picked up.
December 27, 2012
Rated 4 out of 5 by Sophia14 Westin Ft. Lauderdale
I was only there for a weekend conference. While the restaurant only open for breakfast and lunch dinner was available at the bar. My meal was cold but the waiter took it off the bill. The meals served in the meeting room were hot and the food delicious. Hotel staff was welcoming and very helpful. The phone in our room did not work and one of the lamps was missing a bulb. Overall, the room was not well lit. The meeting room was comfortable, spacious, well lit and very well air conditioned.
October 28, 2014
Rated 5 out of 5 by EAJ26 Great Service
Hotel is what I expected in cleanliness and location - both very good. What blew me away was the service -- TOP NOTCH!!
August 24, 2014
Rated 2 out of 5 by Teddy406 Shockingly poor
The bathroom had one small ceiling light, far too dim by which to read in the bath. There was mold between the tiles in the tub! I called to complain, then left the room for a number of hours. When I returned the light was still dim, the mold was still there, the room had not been refreshed, bed not made, etc., but the washcloth I had used in the shower and left there was now in the sink! Someone getting even for my complaining, I imagine. I complained again, got my room switched, and found mildew in my new room. This is a high-quality hotel? ( When I left the room for some hours and returned the mold was gone, and it was also gone from the rooms of friends.) Never again.
February 24, 2014
Rated 3 out of 5 by Losanno Good Stay but Average Hotel
The hotel is conveniently located off of the highway but is not near anything. SPG Platinum's get upgrades, free parking, and 1/2 off at restaurants including room service. This was the nicest perk. The staff were friendly but the hotel is nondescript and adequate.
April 30, 2012
Rated 2 out of 5 by Adnil12 Dark ages
The lighting is horrible in the rooms as well as the noise level. No microwave or great refrigerator to use. Parking is ridiculous, forced to walk great distances unless you want to pay for valet parking. Had to walk past all those empty spaces, did not sit well.
December 18, 2012
Rated 2 out of 5 by Wuztwo Tired and Shabby
This hotel lets down the Westin brand.
It's just tired and shabby with carpets dirty/stained and bedrooms not cleaned well with long standing dust. If staying in Fort Lauderdale then my recommendation is chose somewhere else and this is from a SPG loyal customer
December 14, 2012
Rated 5 out of 5 by NYYanks527 Excellent Choice for the Area
Stayed here for two days of business meetings in the area, which proved to be a excellent choice. This will be my first SPG pick when returning to the area for either work or play.
The hotel staff I encountered were all exceptional, outgoing, and well-trained. Good systems seem to be in place. All service delivery needs were prompt and exacting. Love the preferred parking lot for Platinum members.
Pool, gym and restaurant are all excellent. Great breakfast buffet.
Room upgrade for Platinum and 50% off food and beverage is hard to beat. I didn't want to leave. Highly recommend for the business traveler.
June 24, 2013
Rated 5 out of 5 by Jman24 The staff always makes a difference and this Westin is no different
Great staff from Edwin the Bartender extraordinaire to Victor in the front office Quality management and great customer service make a difference
March 14, 2014
Rated 5 out of 5 by albertan very good
We stayed here for 2 nights prior to our cruise, excellent hotel, clean rooms, and good location on the beach. Will stay here again
March 11, 2012
Rated 3 out of 5 by Bopp 06/12/14
Your web site said there were refrigerator and microwave in the rooms and this hotel did not have either, this was a disappointment. Also, the ice machine did not work during my entire stay, not even on other floors. The staff was accommodating because on more than one occasion they brought ice to my room. Other issues I had was the shower didn't work properly, I had to call for wash clothes, because non were left in the room. I've stayed at the Westin in Seattle and had a totally different experience. Everything was wonderful. The staff was very responsive, hotel need to be upgraded. Thank you
June 12, 2014
Rated 5 out of 5 by Smarttravelers Anniversary
My husband booked this hotel to celebrate our 25th wedding anniversary. The entire hotel staff was very friendly The treated us like we were royalty. Even though there was a convention going on that weekend, it still did not seem to be overcrowded. We are going to make this an annual trip for our anniversary. This was our first time at the Westin, but it not be the last. The hotel looks just like the pictures on the website.
September 24, 2013
Rated 3 out of 5 by Jokl This hotel is convenient to most major roads.
The meeting room and hallways were ice cold;rooms not too much better. Price of food was very high for the amount given. Same meals were available in restaurant for much less. Bar pretzels were given without ordering, and then charged on the bill.The parking lot is hard to see at night upon approach.
October 27, 2014
Rated 1 out of 5 by Steffanie24 Will never stay here again
I have never had such a bad experience in a hotel. We were not impressed with your staff. You either do not have enough staff or they are over worked, no requests were ever met, unless asked multiple times. Waited at the check in desk for 10 minutes for the attendant to finish with a phone call, only to be pushed aside from an angry guest, complaining about something; your attendant did not appologize for the interruption or the wait. When I complained the only answer I recieved was they were "sorry". Concierge never answered phone, (tried 12 times in one night). Had to call the main desk from my cell phone to get anyone to answer. Very disappointed! I think this hotel ONLY caters to the Cruise guests; they are in and out. They could care less about the guests who stay longer than 24 hours. Asked for towels at the pool 2 days in a row, never recieved any. Asked for 2 extra towels for my children since only 2 are provided in the room, waited 4 hours to recieve them after 3 phone calls to the desk. I was charge $20 per person/per day over the (2) occupancy; I'm assuming this is for extra towels and work for the hotel staff. I could have purchase my own towels at a local store for cheaper. and believe me your staff did no EXTRA work for the Extra I spent to have 4 people in a room. Dirty around the pool. bathroom tub was not clean. I will never make the Westin mistake again.
January 9, 2013