Rated 3.9 out of 5 by 350
reviewers.
Rated 3 out of 5 by MfromMN Room 871 Shower Doesn't Work
I thought my stay was great, with the exception that my shower didn't work.
May 15, 2013
Rated 3 out of 5 by DB30 Not typical Weston
Very disappointing. Wife always prefers Weston. This facility was no better than any average hotel. Palio restaurant was absolutely the worst dinner of our stay in Atlanta. Poor food and service.
May 14, 2013
Rated 2 out of 5 by alkvaldosta Weekends are definitely not the time to stay at this hotel
Food and beverage service was appallingly slow. At lunch Sunday, there were 3 tables with a total of 6 customers and 3 servers. It still took 25 minutes for our order to arrive and each order was incorrect in some way. Throughout my Friday-Sunday stay staff was most often focused on visiting with other staff members including a lagre number of off duty staff that was simply hanging out.
This facility could benefit a higher level of management supervision and extensive customer service training. Simple requests like "may I have a glass of water" should not get the answer " I'll go find your server"
May 6, 2013
Rated 3 out of 5 by Jimmy Musty smell
The hallway so cold. the hotel has musty smell.
May 13, 2013
Rated 3 out of 5 by wigstheome Better than Nought
While this is an older hotel, it has been renovated in recent years. Needless to say, it is immediately accessible to ATL, as well as convenient to I-285, I-85, and I-75. Check-ins may be slow, as the hotel attracts plenty of less than seasoned travelers. With that said, the hotel does tend to recognize Starwood status and provide upgrades as appropriate/available. The recent renovations are a definite positive, although they cannot make up for the older bones of the hotel. Breakfast in the restaurant was fine, with a great variety of items included in the brunch, but the staff is very rules bound. Not the best, not the worst, but better than pre-renovation.
May 1, 2013
Rated 3 out of 5 by Carrie19 Beautiful hotel / cold water
Everything was lovely until I got up and there was no hot water for my shower.
Additionally, I was disappointed to see the fitness center was closed due to construction but it will be really nice when it is finished. I will be patient!
May 9, 2013
Rated 4 out of 5 by SPG1 No complaints!
Good platinum recognition as well as fast check-in and check-out. Our plane arrived really late so we ordered room service well after midnight - food was good and nice presentation. Would defintely stay here again.
May 9, 2013
Rated 2 out of 5 by illiniturf Westin - Atlanta Airport
This hotel was "nothing special". Compared to other Westin locations where I have stayed, this one would rank at the bottom.
May 9, 2013