Rated 4 out of 5 by Husker01 Room Rate
Very nice staff people. Bell hops, concierage excellent.
July 14, 2014
Rated 3 out of 5 by Cas1825 Colleen
We were in town for our nieces wedding which was held at another venue. Our adult children and their spouses along with our extended family and all of the out of town guests for the wedding were staying at the hotel.
We had 2 problems with our room. The refrigerator was not cleaned out prior to our check in. When we went to put left overs in the refrigerator late Saturday night we found a yogurt and a container of blueberries had been left by the prior guest. The second problem were the pillows. We had a king bed that had awful pillows, they weren't just soft there was no support in them at all, worst pillows I have ever slept on.
These problems don't even begin to compare with the fact that the elevator began dropping floors when our adult son (29) tried to take his puppy down for a walk on Saturday morning. He began ringing the alarm over and over again. When the doors finally opened, a couple of floors down, he began to get out and the elevator began to drop again and he was almost cut in half. We asked to speak to a manager on duty and were told she didn't know anything about this, and it was no big deal because she'd been stuck on elevators before and nothing would happen because there are safety stops. Then the manager also told us that the elevator company told her never to get off of a broken elevator because you could be cut in half . At this point she stated she would offer to buy our son a drink but that it was a little to early for that!!!!!
My husband and I could not believe the managers attitude, we expected much better when staying at a Westin.
July 14, 2014
Rated 5 out of 5 by FocusPlanIT Great location and quiet hotel
This is my choice of hotels when staying in Chicago. The room service, restaurant and a la carte cafe do not disappoint. The room is always quiet and comfortable. Business meetings and seminars are in comfortable, easily accommodations.
July 13, 2014
Rated 5 out of 5 by Franny7649 Accomodations
The hotel has nice amentities and in a great location. My stay was comfortable and service excellent
July 13, 2014
Rated 3 out of 5 by Ford7 This hotel is in a great location
Located within walking distance of fun, popular Chicago attractions. As always, the signature Westin Heavenly bed made it easy to sleep in every morning.
The lobby can be a little crowded at peak check-in/check-out times, but offers a lot such as; lots of seating, restaurant, gift shop, Starbucks and Hertz rental car desk.
July 11, 2014
Rated 3 out of 5 by Bill4LA Needs Some Improvement
I am a big fan of Westin and would definitely recommend them to friends and colleagues.
Starwood's online registration site is very easy to use and offers guests an opportunity to send a note to hotel management (on specific requests). Although the hotel can't guarantee that they will honor each and every request, most of the properties do make an attempt.
I usually ask for a quiet room without a common, adjoining room door (that connects one hotel room with the one next door). I also usually ask for a no-pet floor. While I like cats and dogs, I am allergic to most animals and am also allergic to flea bites.
I was greeted by a very nice person at reception and was told that I was upgraded. When I got to my room, it was very close to the elevator and had a common door with the room next door. During the evening, I was disturbed by guests getting on and off the elevator, and by the hotel guest in the room next door. I also heard loud conversations by the hotel's housekeepers right outside my door.
To make things worse, I left with three flea bites.
When I called the valet to retrieve my car, there was no answer. When I called a second time, the person accidentally hung up on me. When I called the hotel operator and guest services, there was no answer. When I tried again, it went to a voicemail.
The positive aspect of this property is its location. It is close to restaurants, offices and shops along the Magnificent Mile. They also have a nice gym.
July 11, 2014
Rated 5 out of 5 by Daniel42746 Excellent Location and Service
We took the kids to Chicago for 4th of July weekend, arriving around noon on Friday and staying through Sunday. Our room wasn't ready at noon (which is understandable), so they were happy to put our luggage on a cart, where it stayed secured until we were able to get into our room later in the day. I liked the fact that they left it on the cart, so there was less chance that something would get misplaced in some back storage room.
The room and everything in it was up to standard. The location at the north end of the Mag Mile was great.
My only complaint was that when we first arrived, the check-in was extremely slow. They were clearly understaffed at the front desk. The same was the case when we returned later in the day to get our room key. They had one person working the desk and about 10 people in line to check in.
Other than that, the location, the room, the rate, and service were all very good.
July 7, 2014
Rated 5 out of 5 by zachary1 Epicenter
This Westin is so perfectly placed in this amazing city. 3 blocks from the beach, 4 blocks from the fabulous Rush Street district where our eating experiences at the outdoor cafes exceeded that of my experiences in Paris. From Keith at the front door to staff at the front desk to the very polite house keeping staff, I thank you for the very enjoyable stay.
July 7, 2014
Rated 4 out of 5 by Rich9311 Food & Beverage
Prices too high at THE GRILL and food wasn't that great.
July 8, 2014
Rated 5 out of 5 by Snut This hotel was great
We stayed here 4 nights and had a wonderful stay everyone was were friendly.
July 7, 2014
Rated 3 out of 5 by ToniCTravelAmeniti1 Magnificent Location, Mediocre Service
This property is located on the Mangnificent Mile, the best positioned upscale hotel, close to all the attractions and shopping. You could walk everywhere. There is great vibe about the location.
This could be an excellent hotel. However, the property needs updating and improving in many ways.
Rooms are dated. Food is average, parking is uber expensive and valet parking is completely slow and rude. Waited for more than 20 minutes to get the car.
Service is at best mediocre.
I waited for more than an hour for them to find my reservation. As a platinum spg I did not get the treatment that I should. I really had to beg for an upgrade, which should have been automatic. In the restaurant no one knows what's included in the platinum breakfast and the service was lacking.
The manager seems to be bored and uninterested in running the place. It seems that is running this premier property as a barber shop. if he knows you, he treats you well, if not you are completely ignored.
Indeed, a magnificent location, mediocre service.
June 21, 2014
Rated 2 out of 5 by RlyBrg Tired Hotel in desperate need of renovation
The rooms and hallways were depressing, and not up to my standards. The only nice thing was the view of the beach/lake from the room -- but you can get that at other hotels. The lobby and restaurant were nice, but the rest did not meet my expectations of the Westin brand. Disappointing to me as an SPG Platinum, as my new position will have me in Chicago's Gold Coast at least once a month now, and I was really hoping to have a great experience here.
July 2, 2014
Rated 3 out of 5 by Jayb Good standard Westin hotel in downtown Chicago
I am fan of Starwood hotels and like the Westin best of the atmosphere, decor, price and service. The Westin on Michigan Ave was good but not great. Check took longer than expected even in the SPG member line. A fedex package delivered to my room took close an hour form the time i called. the elevators were old and slow (but refurbished inside). and worst of all, and a pet peace of mine, the room doors slammed shut extremely loudly. My neighbors woke me up when they returned to the room. and the room walls are thin or not insulated, you could hear people talking in the next room.
June 27, 2014
Rated 4 out of 5 by Trixie We love the location
We love the location of the hotel and come here annually for a girls getaway. For the past three years we have had a issue with our rooms. This year, we had a problem
with the bsthroom plumbing. We called In the morning to report the problem. When we returned to our room at 3pm, it had not been repaired. We placed another call and someone did come and told us they had fixed the problem, however, after they left it once again was not working properly. Since we had two adjoining rooms, we were able to use one bathroom, but it was an inconvenience,
At this point, it was the last night of our stay and we were tired and not wanting to stay up and wait for maintenance so when they called, we told them not to come,.
June 27, 2014
Rated 2 out of 5 by Jach7 Very disapponted in our stay
We chose the Westin Mich. Ave. because of the location and that was the best part of the hotel . Our rooms were directly across from the elevators. We could hear people getting on and off the elevator all night and morning! The tv did not work in one of our rooms and they were unable to fix it the first night and were unable to relocate us so we had no TV the first night of our stay! So much for getting away and relaxing! The rooms are very small and the decor is old and tired looking. The beds however were comfortable. The bathroom is extremely small. The toilet had a disgusting stain in it and the wallpaper was stained. The shower was small and not comfortable. Definitely did not meet the standards of other Westin hotels I have stayed at.
March 31, 2012
Rated 1 out of 5 by Kas12 Disappointed
We had to change rooms because of the quality of the room and the noise you can hear from the neighboring room. Like they are in your room. The second room quality was the same (terrible), at least the neighbor was somewhat quiet. However even when they spoke a normal soft voice, we could hear the entire conversation. The rooms have soo much deferred maintenance (the carpet was torn, furniture stained, fixtures were loose and seemed to be falling apart in the bathroom). This was our third stay in about 6 months at this hotel). We keep giving the property the benefit of the doubt because of it's location, but each time it's a worse experience from the staff to the quality of the room.
June 23, 2014
Rated 2 out of 5 by unhappyguest2L8 Unacceptable
I was directed to print my return flight boarding pass by the front desk at the Fed Ex office center. Then I was charged $3.63 for printing. I'll never stay at a Westin again. There are many other choices in Chicago. I have never heard of a hotel doing this. I complained to the front desk with no acknowledgment.
June 30, 2014
Rated 3 out of 5 by sheryl17 staff fell short, hotel is nice
The hotel has a great location. The staff was terrible. Our room was not ready until after 5:00pm! Also, the next day our room was never serviced. We returned from being gone all day and our room was never cleaned! The response was, "nobody was gotten to it yet on that floor". Also, the woman at the front desk was not very friendly and seemed very confused.
June 30, 2014
Rated 5 out of 5 Great Staff
Exceptional courtesy from the staff at this hotel. The check-in went smoothly including help with getting Starwood points.
The restaurant staff really made me, a single female diner, feel totally welcome.
June 30, 2014
Rated 4 out of 5 by d123xdsedr WI-FI
I can't imagine at $250 a night to stay at your hotel why you wouldn't offer FREE Wi-Fi! The cost per night should cover your costs to offer FREE Wi-Fi to all of your guests.
June 30, 2014
Rated 5 out of 5 by Schecky Recent Stay June 25- 27
The hotel was once again a great stay and everything and everyone were wonderful
June 29, 2014
Rated 3 out of 5 by Chris Be careful booking here
Parking is $57/day:1600/month!
Got a room for my wife and I
room was set up for one!one robe,one glass in bathroom,2 towels???Furniture in room again set up for one!I suppose you can use the bed but we don't like to.If you order room sevice do they give you another chair?The minibar ??? one bottle of GreyGoose and one Jack Daniels??? Wifi?? Why do we have to pay so much?you can get FREE wifi at ARBY's
but not when I am paying $350 a night??? I guess I expected BETTER!
October 27, 2011
Rated 3 out of 5 by Susanm5 Nothing special
The hotel was convenient but pretty much a cookie cutter hotel. Only one bar/restaurant for a very large hotel so there was always a wait for breakfast, drinks, etc. The location on Michigan Avenue was the only positive
June 27, 2014
Rated 3 out of 5 by travler100 Fine, not great
A bit of a line for checkin. The SPG Gold checkin sign not obvious so we missed it. We asked for a late check out & room upgrade but had to wait several hours in the restaurant for the room. Finally at 4:30 we went back to front desk and were told room was not ready so we were given an equivalent room that was ready. The room we received was right near the elevator so a bit of noise, not a big deal. Room service was so-so and very expensive. Both days they were out of the potstickers I wanted to order and the chef's inspiration dish was not available. I was told the chef was not inspired that day. On our last day we came back to our room after lunch about 3pm to freshen up and get our suitcases. We were locked out. Having to go back to the lobby and wait in line just to get back in our room was annoying. The problem was fixed but we didn't really even get an apology.
June 24, 2014
Rated 4 out of 5 by Buzz26 Weekend in Chicago
Great location if you like being downtown Chicago and on the Magnificent Mile. Easy walking distance to CTA bus stops, CTA Red line, swanky shopping stores, and local restaurants. The rooms were very clean and the beds very comfortable. We like staying here.
June 25, 2014
Rated 4 out of 5 by Aunt Busy Hotel in great location
We enjoyed our room and all the staff were very pleasant. We were in town for a wedding and asked for early check in which we did not get. There were even some in the wedding block that were delayed past check in time. I know the hotel was full with several weddings. There was a long delay in releasing a room from housekeeping and letting us check in. our wedding was at 4:30 and I am glad I was mostly ready when I got to the hotel.
June 23, 2014
Rated 3 out of 5 by Lance No Luxury Starwood Choices in Downtown Chicago!
As a platinum Starwood Members, we just completed our third stay at the Westin Michigan Avenue Hotel. As a Starwood Member, you have several hotel choices when staying in downtown Chicago : Westin River North, Sheraton, W City Center, W Lakeshore, Four Points, and Termont. We have stayed in all of these SPG properties except the Termont (which is a newly acquired Starwood property). Overall, the Westin Michigan Avenue is a solid average hotel. It is your second best choice when staying at a Starwood property. Your best choice is the Westin River North. Here's some back-up information on our decision.
- Location- This hotel has the best location of any Starwood property in downtown. It is just steps from some of the best shopping in Chicago. Some of the higher rooms even have a lake view.
Update Grades- As SPG Platinum Members, we have been upgraded during all of our stays. We were accommodated with wine, fresh fruit, and other amenities. This hotel treats their Starwood members very well.
Clean and Well Maintained- Even though this property is older, it is clean and fresh. Rooms are updated and maid service is excellent.
Rooms- We were given a suite with an adjoining bedroom during our recent stay. Large flat screen TV's and signature Westin bed were great. Starbuck's coffee and quick one cup coffee makers were handy. Refurbished gym was nice as it provided more options for tread mills, elliptical, and bikes plus free weights Hotel windows were older, leaked air and need replacement. Shower plumbing was noisy and water pressure was poor. We noticed their signature double headed shower heads no longer exist.
Customer Service- Concierge was either not available or just not there. General phone service took several minutes to pick up. Bellmen seemed non attentive and not engaging with the guests. Please note it was Thanksgiving week which may have contributed to the less than noteworthy service.
In summary, Chicago has some of the best hotels in the world. Unfortunately, if you're a loyal Starwood member, you have no luxury choices. No St Regis or Luxury Collection hotels exist. It time for Starwood to provide their members these options. We would like to suggest the conversion of the Westin Michigan Avenue as the first luxury SPG Hotel in the Downtown Chicago area. This hotel has the location and building to be a wonderful luxury hotel, however, in it's current state, it is just another average hotel.
November 26, 2011
Rated 5 out of 5 by Maggiemay162 This hotel has a great location.
This hotel is located in an area that is easy and safe to walk to restaurants, retail shopping and local attractions. My husband and I stayed at the Westin Michigan Avenue for a relative's wedding, held at the hotel. The rehearsal dinner was off-site within two blocks away and took less than five minutes to get there which was to our advantage as we arrived late to the hotel. The check-in process was smooth and fast, and staff was very courteous. Breakfast, the next morning after the wedding, was in a private room of the restaurant at the hotel - found the food and service to be excellent!
June 14, 2014
Rated 3 out of 5 Dreadful Experience checking in
I stayed for NRA...it felt as if the show surprised them...it was chaos. Insufficient staff on reception, line-busting all over the place. Rooms are great, but reception area appears to completely lack system/organization. There was no-one on the SPG desk at all, and only one other receptionist for a very long line.
June 23, 2014
Rated 5 out of 5 by Cindy Great hotel with wonderful people!
I have stayed at this hotel many times and they always take great care of me - going above and beyond! The entire staff is wonderful! Many thanks for making are stay one to remember!
June 24, 2014