Rated 5 out of 5 by DB1214 New facilities
Over the past six months, the Westin has changed greatly with new interior design of the lobby and a significant change to the look and feel of their Benchmark restaurant. These are nice, but the true value with the Westin still remains with the staff. From the moment you walk in to your return shuttle to the airport, the staff goes out of the way to make sure you have a pleasant stay. This is why I would continue to return to the Westin.
April 7, 2014
Rated 3 out of 5 by HectorAchilles55 Poor Housekeeping-Rm 824
My floor (8)was being used for the ABOto exams. On 5 & 6 April, I had no maid service. I didn't complain as I was busy with meetings all day, but having a late checkout (5pm) meant the excuse of not doing rooms on the day of departure is untenable.
Fortunately I had three towels on the first day, but it would have been ice to have a clean room to comeback to before dinner.
April 7, 2014
Rated 5 out of 5 by JOPappas Fabulous Visit
I arrived at the hotel and had a couple of questions as to where to have shopping, dinner, etc...
I visited the concierge, Denise, and she was FABULOUS!!! She gave me suggestions where to have dinner, night life etc...
She went above and beyond to make our stay "extra special".
I will go back to the Westin for many reasons but most of all Denise!!!
March 31, 2014
Rated 1 out of 5 by Jen2745 Terrible Experience
We booked this hotel because it looked very nice and because of it's distance from the airport. We won't be staying there again. We prepaid to park our car there while we traveled and had a horrible time getting in the lot. Then when we checked in they assigned us a room where guests were already staying. Thank goodness they weren't in the room when we opened the door. After going back to the desk for the third time, we were given an upgrade. Well, it was not an upgrade at all because the thermostat didn't work. It was 78 degrees in our room the entire night. Anytime we called down to the desk we were put on hold and nobody ever came back on the line. This was a terrible way to start our vacation.
March 23, 2014
Rated 5 out of 5 by Birck17 Great stay
My wife and I stayed at this hotel for our first time on 3/27/2014. We came in to go to the casino and see some local attractions. Your staff was very helpful in fullfilling our needs. The roon rates were more than reasonable and the room was really nice as was the rest of the hotel property. We will return for a stay for sure.
March 30, 2014
Rated 2 out of 5 by UncleBill1 Worst Starwoods stay ever
So many problems I don't know where to start. Lets just say that nothing went as planned.and they really didn't care. They were busy and that's all they knew. They really never offered to resolve issues. Any place can have issues it's how a hotel or resort trys to help a guest enjoy their stay. All other starwoods properties have been great! Wouldn't stay here again
February 26, 2014
Rated 2 out of 5 by jt2355 Undergoing Construction -- Beware
I was not notified that this hotel is undergoing major construction and has very limited food choices as a consequence. There was no gift shop to buy snacks, the room service menu was extremely limited, and the food at Starbucks looked old and not at all fresh (i.e., fermented looking fruit cups).
I was hungry my whole stay.
March 20, 2014
Rated 4 out of 5 by hawker47 Good Property but connectivity issues
I realize that this property has been undergoing an extensive renovation. Services were maintained at a very high level from staff during my stay. There is one item to address: Connectivity for the TV / Wifi & cell reception were interrupted on several occasions. TV & Wifi would have intermittent interference and drops and the cell reception would go from 4 bars to being connected, but with audio frequency interference. Maybe renovation related...and is fixable.
March 17, 2014
Rated 3 out of 5 by FlytheTail Don't stay here until renovations are finished
I stayed here just one night and, although nothing was awful, the renovations in the lobby were significant enough to make the hotel rather unpleasant. Most of the lobby was closed and so everything was in a temporary status. The airport shuttle is only once every 30 minutes and was late to arrive.
My room was nice, with a high ceiling, but both the phone and the floor lamp were broken. I contacted the hotel after my stay and informed them of this, as well as a few other things, but they never responded.
March 15, 2014
Rated 2 out of 5 by SteamingRebel This hotel is going through renovation
I thought the service of the hotel staff could have been more reactive. when I first pulled up, it took 30 minutes for the valet to arrive.
Once i was inside the hotel it looked like a ghost town. They are renovating much of the lobby and the rest of it is falling apart. My room had a giant roof hatch that was falling in. The staff at the front desk was very nice and helpful. Besides the front desk staff I felt like there was no one else at the hotel.
March 12, 2014
Rated 4 out of 5 by hotelconvention Convention Stay
We stayed here for a convention back in August. This was our first time coming to the Westin and overall thought it was a nice hotel. When we checked in, it was a bit confusing about parking. We did not know about the card you swipe until we tried to leave the lot later that day. It was $15/day and I wish that it was free! I mean it seems like a very unnecessary charge. The Wifi was expensive so we did not purchase it. I personally think it should be free - I shouldn't have to walk down to the lobby to get internet. The front part of the lobby seemed a little dated, but I do hear they are doing major renovations. I am coming back in August 2014 for another convention so I am excited to see what they have done. The ballroom that the Convention was held in was very nice. After it ended, we decided we wanted to stay an extra night to relax. The front desk was able to find us a room and give it to us at the rate we paid for months ago - which was very nice. I do wish all rooms had fridges so we did not have to bring our cooler. Overall, it was a nice stay and we enjoyed it.
March 15, 2014
Rated 4 out of 5 by Abccddeeffgg Parking system is irritating
The parking system (and rates) is irritating. The system often didn't work requiring multiple trips to the front desk for new cards. Irritating delays to get in and out of the facility. Hotel is very nice but construction limits ability to use any dining features.
March 12, 2014
Rated 5 out of 5 by wtiggerr58 37th Wedding Anniversary
We had wanted to go out of town but not sure if the weather would cooperate so we made plans to stay close to home! Westin offered a great price within our budget. The hotel is beautiful and the rooms are great. One day we had breakfast at The Benchmark and very attentive waitress. The next day we ate breakfast in our room, it came quickly and was delicious. Upon our arrival we received champagne, strawberries, crackers and cheese....we might have to give Westin a visit before our next anniversary .....awesome staff
January 22, 2013
Rated 5 out of 5 by PennyIN What a great place to stay before you fly out
We always stay here the night before we fly out!!! Always feel rested even at 4:00 a.m. My husband accidently left his cell phone in our room, realized it after we had been thru security at O'Hare. We called Westin and they sent security up to check if the phone was there and they called us back and told us they had the phone and would hold onto it until we returned from our vacation. Upon returning we went to the front desk and they called security and they returned his cell phone!!!! No worries!!!!!
December 27, 2011
Rated 1 out of 5 by travelerx Once great - but on a downhill slide.
I travel for a living and Platinum-level on SPG (just for context). This hotel was once a very nice place to stay. But things have changed. Dirty towels, horrible in-room dining, clueless staff - all things one doesn't want to run into while trying to conduct business on the road. Maybe the new complex on Bryn Mawr is drawing too many patrons away from this hotel. I asked the taxi driver about the hotel to see if my displeasure was unique. He confirmed the hotel can't keep staff and that guests seem to be unsatisfied with their stay much like I was. Don't stay here unless you have to or you're prepared for a lackluster Westin experience.
November 12, 2012
Rated 5 out of 5 by DB1214 Always wonderful
I have been staying at this hotel weekly for some time and each week is always a treat. From the initial greeting until my departure, the staff are always helpful and cheerful.
March 9, 2014
Rated 1 out of 5 by ColoradoNative Hotel Under SERIOUS renovation
There is no coffee bar / no restaurant or bar - just a meeting room with a bunch of tables. Room service is not 24 hours - only dinner - NO chance for breakfast room service at all. This is far below acceptable standards for a Westin property - the web site describes dining facilities that do not exist and never will again (they have been demolished). Until FULLY back in shape I would only stay here as a last resort.
January 24, 2014
Rated 5 out of 5 by MrsT Convention Stay
Our stay was during a convention weekend and the hotel was completely booked and the staff had much to do. The front desk staff worked so hard to get us our rooms, they were efficient and patient. We got one room and they called us when the second one was ready. Even with the craziness of the convention, we were treated like important guests and had our needs well met.
June 3, 2013
Rated 5 out of 5 by Singzprayz Rest and revive.
I was coming off a tough trip, needed to rest and go home feeling myself again. The staff were so polite and made me feel like I was the most important person to them at check in. Room service was prompt and delicious. The room was comfortable and relaxing. Even had a drink downstairs. I recomend the Westin to everyone. People's needs are their priority. God bless!
January 21, 2013
Rated 1 out of 5 by Tara0511 Horrible experience/unprofessional staff
The Westin Hotel is no longer a top choice for our family! After the manager of the front desk quoted a $15.00/day parking price to the owner of our dance studio, it was a shock to learn that upon our arrival we were told that parking was $25/day and that an error was made and there was nothing Westin could do about it...ARE YOU KIDDING ME!! I spoke with 2 front desk people and was treated horribly, spoke with corporate was emailed twice by a manager who disclosed that "there was nothing he could do". This is not just a matter of $30.00...it is the principle here! If we were quoted incorrectly, that is NOT the fault of the consumer. Interestingly enough, several other members from our studio were granted the $15.00 a day price and their bill reflected it after front desk staff "fudged" their charges to grant them the credit! Horrible experience, unprofessional staff and you folks clearly don't stand by your word! You will never get our business again!
March 3, 2014
Rated 3 out of 5 by Disappointed2311 Room for improvement
This property is under going construction at this time. I would have expected better service especially with all the inconveniences.
I don't feel that they put forth the effort to go above and beyond the downsides due to the construction. ie: inconvenient location of public restrooms and not having the escalator running to access them. Food was average at best. The dust and noise from the construction was ridiculous as well as monitoring over all temperatures in meeting/general areas.
February 26, 2014
Rated 5 out of 5 by KrisRa First stay at Westin O'Hare
Traveling with kids can be nerve wrecking sometimes and I was especially concerned because we were traveling to an area that seemed to be more "business friendly" than "family friendly". I was wrong.
The staff was quick to acknowledge my children with genuine smiles and compliments where some hotels try their best to scurry your children away as to not "scare away" other guests.
I have HIGH expectations as well when entering a hotel room. I rarely will allow my children to crawl and roll around on floors. At this particular hotel though, the room was very clean and spacious.
The breakfast was top-notch in service and quality of food/drink. I wanted to bring food from the buffet back to my family on the room and the server (Lillia, I think) assisted me in gathering everything I needed. Lill also kept my daughter entertained while I dished out. What a huge help she was!!
Valet is always appreciated when traveling as well. All of the attendants were friendly, quick and helpful.
The Westin O'Hare is quite possibly one of the best hotels I've ever had the pleasure of staying at. Thank you for making our stay such an enjoyable one.
January 24, 2013
Rated 5 out of 5 by DB1214 Always a new surprise
I stay at this location frequently and each stay is fantastic. I can always count on a comfortable stay with exceptional service. The rooms are always warm and welcoming, and the staff remember me as I walk around the hotel. As the title suggests, every stay at this location, the staff always provide me with a pleasant surprise. Often the surprise is tea or sweets in my room waiting for me when I return from work (nearly always at the same time). Other times it'll be fruit and a beverage when I arrive. The staff are always inquiring about me and looking after me. I couldn't ask for a more welcoming location to stay away from home.
January 27, 2014
Rated 4 out of 5 by Dkp1 Last minute decision worked out
When I walked into this Westin I thought I'd stayed here before but upon reflection I think I reminds me of one in Dallas. Due to weather in Atlanta I wasn't able to leave O'Hare after my meeting. Due to an early next day flight I did not want to go all the way to the city so opted for The Westin.
It's a very nice property just a few minutes by shuttle from the airport. It has a spacious lobby. Rooms are large and spotless. Shower heads are rain heads. Towels are plush. A robe is provided and as in all Westins the bed was great. I don't really have any negatives although I thought it may have been just a tad pricey. They have full facilities but I didn't explore these since my flight was so early.
July 14, 2013
Rated 3 out of 5 by rockydogz Wait staff is poorly trained
I had an interview on an executive search I was conducting and interviewed an executive over dinner in the hotel restaurant. Our waiter made the dinner a great deal less enjoyable as he continually interrupted us as we were having a business meeting. The hotel should have their people trained a little better and acknowledge that they should not bother a business meeting.
Also, I utilized the health club and some equipment is old and not in good working condition which is surprising for a Westin. Also, could not find CNBC on any TV in the health club which was also quite surprising.
February 3, 2012
Rated 5 out of 5 by Cincy90 Nice Service
Even though there wasn't a restaurant open in the hotel during the renovations, a handful of helpful staff members made up for it. Alex, Miguel, another gentleman from banquets and the male bartender went out of their ways to make sure we had everything we needed even after the food cart closed down. We were staying there with a dance convention over the weekend. Thank you!
February 24, 2014
Rated 1 out of 5 by ashland1 I was disapointed with my stay
I have stayed in many hotels but this was the worst stay I ever have. You were telling people that there rooms would be ready by a cetain time and we waited almost 2-3 hours after that time. When you have guests staying there for compititions and they start say at 3 there shoukd be a way to get people in by then. When there is no room how are the dancer suppose to get ready ang focus on there dances. Then you had keys that did not work to the rooms and also the parking. You have people working at the desk that don't know how to do there math and everything is done there computer. Every time you would ask a questin every person would give you a different answer so you never what the correct answer was. The only one thing that I did like was that you were able to extend check out time without a charge. I will have a hard time recomending this hotel to any of my friends because I would be imbarresed with the service.
February 24, 2014
Rated 2 out of 5 by siromar Stay away until the renovation is finished
they decided to renovate the lobby, the restaurant, bar and kitchen all at once, so dining options is a buffet serving what looks to be airline lounge food. Plus hundreds of kids in a dancing contest don't help make the atmosphere completely Disneyesque.
The staff directed me to go to Starbucks for dinner.
February 21, 2014
Rated 5 out of 5 by gibson3912 Great Hotel Near O'Hare
The hotel was great, and in a very good location for flying out of O'Hare.
I've been a Starwood Platinum for a number of years, and stayed at many Westin's, but I had never taken advantage of their option to use their New Balance workout gear. But for this trip, I decided to give it a try. The gear was nice, and the shoes were good for running in. but most importantly, it was so convenient to not have to pack my own running gear. I'm hooked now, and will lean towards Westin hotels in the future, just to be able to take advantage of this option.
February 9, 2013
Rated 4 out of 5 by 500NightsLifetime Is this an airport hotel?
Made reservation with platinum desk at 9:30p from O'Hare Terminal 1 arrivals gate. Using airport shuttle, got into room at 10:50p. Shuttle does not pick up at terminals. Hotel Front Desk said go to Door 3 for shuttle... good luck finding that (it's right in front of a competitor's hotel... what kind of business model is this). Morning departure is by request prior to 5am... well missed my requested shuttle departure as elevator was extremely slow (I am conservatively saying 6 minutes from the 12th floor) as well as no one at the front desk for another 5 minutes. I think I got them on shift change as untucked shirt and no tie did not seem to be the front desk uniform the night before. However, hotel was quite comfortable. Just no urgency for an airport location.
September 11, 2013