Rated 4 out of 5 by 8283833 Internet is glitchy and check in was slow
I stayed here twice over the holidays (Christmas and New Years Eve) both times only one person was working the front desk and there developed a line for check in.
The highest level of in-room internet was provided for me by work. It is described as Internet that can accommodate video calls and streaming video. I had stretches of good Internet interrupted about every 30 minutes with a disconnect or very slow connection.
The room's comforts are all very good and all in all the hotel is very good. Unfortunately I had a few friction points with the hotel that are forgivable however warrant attention.
December 31, 2014
Rated 5 out of 5 by llisa827 Awesome service
Jasmine at the Front Desk is very attentive, detail oriented and patient. I asked multiple questions and she gave me an acceptable answer every time. When I asked her if I can get utensils, she asked if I would liked it delivered and I said I'll just grab it now. She ran to the dining area to get me some utensils so I would not have to wait. I would definitely recommend this hotel again because of her.
December 26, 2014
Rated 4 out of 5 by wigstheome Nice Westin Stay
Checked in on a late Tuesday evening. Self-parked in the back of the hotel. Check-in was quick with no wait, and as a Platinum, was given room 740, an Executive Suite. The suite was spacious and very comfortable, and well insulated from airport noise. I grabbed a quick bite at Benchmark Gastropub in the lobby, which was just okay and nothing more. Breakfast the following morning was better, and having a Starbucks in the lobby an additional positive. Check-out was simple and quick. Very nice stay, all in all.
December 19, 2014
Rated 5 out of 5 by ToniCTravelAmeniti1 Best hotel overall in Rosemont - Ohare area
This is in my opinion the best hotel in Rosemont/O'hare area.
The property has a special Westin vibe. The location is absolutely great; it is accessible from everywhere. The property is well kept and very stylish. Rooms are decently large and well decorated. Food is plentiful in the area. Diverse activities in the area are abounding and it is a stroll to downtown if you time traffic.
Rosemont now offers many great restaurants and a destination shopping center. There are conferences all the time and sometimes it could be crowded.
This hotel stands out and it is surprisingly affordable for the quality.
I had two rooms and as a platinum member I got suite upgrades for both easily.
I will use this property more in the future.
Benchmark Food at a Benchmark Hotel. This is a cozy restaurant. Very stylish and clean. Food is decent. The whole experience is benchmark.
December 17, 2014
Rated 4 out of 5 by AM1436 Nice hotel, but...
The Westin O'Hare is a nice hotel with well-maintained rooms and public areas. However, unlike any other hotel I've stayed at near O'Hare, the hotel charges $25 per night for overnight parking - a fee that is not explicitly stated anywhere on the hotel's website.
December 8, 2014
Rated 5 out of 5 by Devo22 worked very well for the aquatic conference. I have come here several times for this conference and love it.
The facilities work very well for the aquatic conference. I have come several times and always enjoy my stay.
November 17, 2014
Rated 4 out of 5 by Gilc55 A brief stay
Enjoyed the facilities very much, very comfortable and clean. Only negative was a small dog in the adjacent room barked a lot. Excellent service and food was great. Overall I give it four stars out of five.
November 16, 2014
Rated 5 out of 5 by Dale53 November, 2014
Exceptional facility with helpful staff
November 7, 2014
Rated 5 out of 5 by Xray0 A good hotel for O'Hare
Excellent hotel. Consistent high level service
October 31, 2014
Rated 2 out of 5 by ScottXYZ disappointing service
I find it really hard to believe that in this day and age, Westin persists in charging $2.27 to make a 1-800 call - I mean this hotel is old! The phone system has probably been in for decades, so it's not like they have to pay that off, plus, this should be included in their already high room rates... How can hotels that charge 1/3 or less what Westin charges, also provide complimentary 1-800 phone service???
Also, the desk clerk at check-out actually told me that would have to go over to the restaurant and sort through the guest checks from a couple days earlier when I had lunch there if I wanted a detailed receipt! Wow, what customer-focused service!!! Sure glad I'm "preferred" level - LOL...
October 31, 2014
Rated 4 out of 5 by SarahKitty14 Better Take The Stairs!
Very nice hotel with a fabulous staff...but has the SLOWEST elevators I've ever waited...and waited...and waited to come! Not just once or twice...but all the time. It wasn't too hard to walk down 6 flights of stairs...but walking up the stairs gets old fast. Great way to get your exercise in if you can deal with the frustration.
October 28, 2014
Rated 4 out of 5 by FavoriteMia Nice spaces, nice rooms
The lobby area is very pretty, lots of nooks to sit and talk. Not so happy with wi-fi access, spotty in lobby and expensive in the room.
October 27, 2014
Rated 3 out of 5 by Pauline2014 My experience
I actually was looking forward to my night at Westin as I had previously been on overnight at this particular location, best room, service, etc 1st time. Not this time. Customer service lacking, flight crew had to wait on long line to check in, room had been smoked in requested another room, waited for 15 minutes before someone brought me new key...very disappointed.
October 24, 2014
Rated 5 out of 5 by jiggy1955 A smooth trip
A very pleasant motel. Courteous staff and quiet, comfortable room
October 22, 2014
Rated 4 out of 5 by BusTravelCA Perfect for meetings by the airport
Had meetings in various hotels around but this facility is far better than the other. The quality of the rooms and the catering is higher and the rooms are very comfortable. We are changing to meet here regularly now.
October 19, 2014
Rated 5 out of 5 by Sandie1217 Great hotel
Great looking airport property-perfect for Chicago area. Renovation looks great.
October 16, 2014
Rated 5 out of 5 by Claret This is an excellent airport hotel
Everything and more than expected of an airport hotel. The staff could not have been more helpful and responsive.
September 29, 2014
Rated 5 out of 5 by Redg I was treated like a Star!!!:)
I stayed over the weekend on 9/20/2014 with my family. And I must say, kudos to the front desk staff, room service, bell service and most specially Housekeeping for making our stay enjoyable. When we checked-in around 3:30pm, the front desk agent was super friendly and welcoming. She and the bellman took care of providing a wheel chair help for my mother. It made a big difference to feel you are taken cared of by the staff. We ordered room service, and the staff were very courteous in attending to our needs. When we came to our room, the room was immaculately clean and the housekeeping staff was very helpful attending to our requests. We requested a extra bed and they quickly responded to my request. We went our for dinner, and they made sure our room is made up and refreshed. Kudos to you guys!!! We will definitely come back!
September 22, 2014
Rated 5 out of 5 by Fox39 Hotel is modern, clean and convenient
Overall a very good facility.
September 22, 2014
Rated 5 out of 5 by Vermont2014 Perfect Entry to Chicago
I arrived at O'Hare late at night so chose to stay at this Westin since it was near the airport. Good choice. The wait for the shuttle to the hotel was short and it only took about 5 minutes to get to the hotel. The room was very clean and comfortable. The restaurant offered a nice breakfast buffet, and the staff were friendly and efficient. I used the fitness room and pool and have one suggestion for improvement. The shower area is very small and it would be nice to have a shelf in the shower for personal items and even some small lockers. That said, the area was clean and everything worked as it should. Overall, a great short stay.
September 22, 2014
Rated 5 out of 5 by lolib Great location
Great staff and easy to and from the airport.
September 21, 2014
Rated 5 out of 5 by Todd88 Great Meeting features
I would highly recommend this Westin for any business traveler I have stayed with them on multiple occasions and have always been pleased with the experience.
September 20, 2014
Rated 5 out of 5 by Julie103057 Excellent accommodations
I highly recommend this hotel. I stayed two nights to attend a conference. Great room and friendly staff. Conference accommodations and food were great as well. I had two nits while I was there, but both were solved to my satisfaction.
September 18, 2014
Rated 4 out of 5 by VeraLC This hotel is very customer friendly
We had and issue with our bath room for 3 days, but Manager David Vergate correct
September 12, 2014
Rated 5 out of 5 by SeattleSandy I would recommend this hotel
I would recommend this hotel for a number of reasons. Our particular flight arrived late in the evening, so we wanted a hotel close to the airport and with access to downtown the next day. We found the shuttle from O'hare to the hotel convenient as well as the access to the Blue Line to downtown Chicago. Also, the room had well-thought-out features. For example, there were outlets in the bed-side lamps for recharging cell phones, etc. Also, the bed was extremely comfortable and the pillows were not so large that I woke up with a kink in my neck. We also found the staff in the lounge to be very friendly and accomodating. And, lastly, the room rate was reasonable.
September 8, 2014
Rated 4 out of 5 by Trav38 Business Travel
I stay here frequently because it is a clean, upscale business hotel and most of all the staff treats me like family. Sue, Maria, and Kelly are all class acts when making sure I am always at home even when away from home. The only small complaint I would ever bring up is that the Starbucks in the hotel closes at 6:30pm. It would be great and convenient if it was open until 9pm at least.
September 4, 2014
Rated 5 out of 5 by Matthew20017 Too Short, But An excellent Stay
The facilities, hospitality, and service at the Westin Hotel were outstanding and I look forward to returning for a longer period of time! I loved the shower head - thank you for offering the flexibility of overhead and/or handheld!
September 2, 2014
Rated 5 out of 5 by Anne59 Anne59
Outstanding service. Always very clean and comfortable.
September 2, 2014
Rated 4 out of 5 by CarsonBeckett Excellent Hotel
I stayed at the Westin for a convention and had absolutely no trouble getting to sleep despite the proximity to the airport. The room was clean and comfortable, though I found the lack of overhead lighting in the main area made the room a bit under lit with only a handful of lamps to provide illumination.
My only complaint with the service is the lack of a door hanger to request housekeeping, as I had to go to the front desk after the second night to request housekeeping, after which there were no issues.
I will be returning to the Westin for future events and I would definitely recommend the hotel for others who are in the area for similar events.
August 31, 2014
Rated 5 out of 5 by Beekman Keeps Improving
The hotel has undergone a recent remodeling, and it now has a fresh, new look. It is my consistent choice when staying near O'Hare, and I have stayed here for years. I am pleased that there are still some familiar faces here whom I have come to know over time. Great choice at the airport.
August 30, 2014