Rated 5 out of 5 by 5mac Highly recommend the Westin Copley Place, Boston
We were in Boston for a conference. While my husband enjoyed the ease of walking to the conference center via the mall and indoor walkways, I enjoyed exploring the immediate area as well as all areas extending to the Boston Harbor. Although public transportation was easily available, I found walking to the Public Gardens and more historic areas closer to harbor to be quite enjoyable. Whether you are a jogger or simply enjoy escaping the crowds, the Esplanade along the river provides a beautiful path extending beyond the Harvard Bridge in one direction, and beyond the Boston Commons in the other. Our hotel room offered a beautiful view of Copley Square and beyond, and was extremely quiet. Bed was comfortable. Room was clean. Two bottles of water provided daily. Restaurants in area are plentiful. Enjoyed breakfast and room service in hotel. Concierge were extremely pleasant and helpful. If you can afford the splurge, you will not regret choosing this hotel.
September 25, 2014
Rated 5 out of 5 by Finian34 Best Location to stay for getting around in Boston
Frist time stay at The Westin Copley. I just retired from Starwood Hotels after 35 years with company. We were back in Boston for my nieces wedding. Juan, at check in was great was able to have room on high floor with Grand View. I was able to see my old neighbor hood in the southend. Love it! We plan on staying here next time in Boston. Again, great stay.
September 24, 2014
Rated 5 out of 5 by JAW99 Hotel Meeting Accomodations
The hotel has very workable meeting accommodations for our venue of 70 people lecture style and 150 people reception style. Food services were expertly handled. AV -last minute accommodations handled immediately to include a dial in when a major presenter was injured and couldn't travel the day of the meeting. Our meeting had an educational forum, a vendors reception with bar/food stations and a shareholders meeting that was closed to non-members. Everything and I mean everything went smoothly -attendees were across the board complementary for the location, sleeping rooms, food and services.
September 16, 2014
Rated 4 out of 5 by Dick14 Rooms too dark
Need to add lighting in the rooms.
They are extremely dark.
The clock did not work. Called once and nobody came. Had to call a second time for someone to come fix it.
Long wait for elevators.
September 22, 2014
Rated 2 out of 5 by Annaj24 Customer service
Customer service was what made me never want to go to the westin hotel in boston ever again. Stayed three nights, spending money on room service, extra beds and what not, and was treated awfully. I wanted to spend money and buy food/drinks even more. But because of such rude and awful service by the food hotel manager, a woman with awful customer service or guest care at all, I never want to go through again. The only nice concerning person was the hotel manager dark brown hair around 58 59, only nice and caring person with the sense and knowledge of good customer service.
September 16, 2014
Rated 5 out of 5 by LeslieB This hotel is located in a very accessible spot.
Nice staff, nice rooms, great food at a conference, and a great experience for a first time visit to Boston in many years.
September 22, 2014
Rated 4 out of 5 by nickname203 very nice hotel
The contemporary décor and furnishings are not our cup of tea. We prefer a warmer, more inviting atmosphere.. Otherwise it was great.
September 17, 2014
Rated 2 out of 5 by KC17 Not what I expected from a Westin property
Over the years I have had the pleasure of both leisure and business stays at various Westin properties around the country and the Westin Copley simply did not live up to my expectations of Westin properties.
September 15, 2014
Rated 1 out of 5 by Bern01 NOT UP TO WESTIN STANDARD
Our March booking for two rooms and requests was not met and this is September. We asked to be away from elevators and ice/vending machines. The staff assured us on check in that all of our requests were met but we got off the elevator and there was our room and right across from it was the ice machine. We also had a loud hum in our room. Granted they did move us but not until we complained.
September 13, 2014
Rated 4 out of 5 by wigstheome Solid Westin Stay
Checked in on a Tuesday afternoon, after a short walk from Boston Back Bay Station. Check-in was quick, and while no upgrade was available as a Platinum, the front desk took the time to move me to a higher junior suite (on the 19th floor). My suite was spacious and comfortable, although with a few negatives, notably (i) a lot of hallway noise carried through the door, (ii) the bathroom was inadequately lit, and (iii) the HVAC really couldn't keep the room cool during the morning when sunlight flooded in. I would also note that the inside of the legs of the desk were splintered (badly) from contact with the desk chair. Breakfast both mornings was well prepared and delivered on a timely basis, with warm service. I received a late check out, and my bill was accurate.
August 4, 2014
Rated 4 out of 5 by Vlado98 This hotel has excelent location, and I have find wonderfull comfort there
Everything was OK except the waiters in restaurant during breakfast
September 13, 2014
Rated 5 out of 5 by MichaelD64 Attentive Staff
We were at the hotel for a special event with Liberty Mutual. The SPG team and the entire staff of the hotel did an outstanding job of making sure this event was a trouble-free, memorable experience. Our Jr. Suite was great. Overall, a wonderful visit to Boston.
August 24, 2014
Rated 4 out of 5 by EmersonParent Overall Loved it!
Overall I found the hotel facility and staff quite pleasant and responsive to my needs. The proximity to the surrounding city was great as we were able to walk to everything. The hotel is attached to a high end mall with plenty of luxury stores and food establishments. I found the room quite comfortable. Although there was a non working fan in the bathroom that forced us to open the window to the outside to allow for the steam TO ESCAPE or leave the room feeling stuffy. Also there was a gurgle noise coming from the pipes that kept me up at night. And no it was not my stomach...
September 3, 2014
Rated 5 out of 5 by GRL50 Treat Yourself
We stayed at the Westin (on Huntington) for 2 nights. I now want to live there (enough said). We were greeted by Dan (Grey Suite, I know there are two). He was WONDERFUL. Check in was a relaxed meet and greet, not a standard business transaction. We upgraded to a room on the 30th floor overlooking the waterfront. What a great view of the city. The staff was helpful to find area attractions (many of the city offerings are within walking distance), and two connecting shopping malls with restaurants. The room is stylish and the beds are so comfortable. We spent some time in the pool as well. This is really a place to treat yourself and well worth the stay.
August 26, 2014
Rated 5 out of 5 by Killians Boston Marathon
My wife completed the Boston Marathon 10 minutes before the explosions. We were staying at the Westin Copley Place which we now call ground zero. I just wanted to say that the staff at the Westin did a remarkable job in light of the situation. What you want in a crisis is a staff that works very hard and calm to keep things in control. We got that plus more. We will be back Thank You the Killians
April 30, 2013
Rated 5 out of 5 by buzme This hotel has great customer service
Checked in is a breeze with complimentary WiFi in the room. On request I was given a room with scenic view of Boston. The checked in staff was polite and helpful. The hotel is close to Charles River Esplanade, a good place for morning jog.
September 8, 2014
Rated 5 out of 5 by Traveler007 Great Location, Great Stay
We stayed at the Westin Copley Place for the 2012 NCAA lacrosse championships and found this visit to be one of the best "non-resort" stays we have had. After staying at over 30+ Starwood properties over the years, Copley Place is a great location for visiting the city. In the city, we attended a Red Sox game and visited historic, colonial Boston in addition to the lacrosse championships at Patriots Stadium. We could not have chosen a better hotel.
Although we were not on a club level floor which we normally reserve, we had a great breakfast each morning at the high quality buffett in the restaurant. We also had a good room service experience after we returned after midnight one night and ordered room service sandwiches that were very good quality and portioned to satisfy the hunger of our teenage son.
The front desk and concierge staff were also very helpful handling our 'tourist questions" each day without making us feel bothersome with questions that I am sure they address every day.
I would gladly return to the Westin Copley Place in the future and would highly recommend staying at this hotel.
March 30, 2013
Rated 5 out of 5 by Mauricia Awesome Hotel & Staff
The staff here is exceptional. Everyone is genuinely friendly and helpful, from the check-in desk, to the valet, to the bellman. I was very pleased.
My firstsuggestion is better lighting. I know we are in the age of going green and sustainability, but the guest bathrooms are really dark and aren't good for doing make-up. Everywhere else the dim lighting is fine. Maybe adding a light on a make-up mirror would help.
My second suggestion is outlets near the bed. My roommates and I had to fight over the one outlet near the bed behind the lamp to charge our phones. I know there are outlets in the desk but people like to have their phones near them.
August 18, 2014
Rated 5 out of 5 by retiredjim2013 Great hotel and location
I stayed here for 2 nights Aug 26-28 and was very happy with the room and services offered. It is close to the T line which makes traveling with luggage easy. The grocery store a couple of blocks away was also nice to have. My compliments to Regina and Dennis who were very helpful at the concierge desk. Check in was very efficient. The indoor walkway to the Prudential center and shopping mall was a big plus.
September 3, 2014
Rated 5 out of 5 by sleeve Great Hotel, Great Location
What a wonderful stay my family and I had at The Westin over New Year's weekend.
We were pleased and surprised at the renovations that had been made to the rooms. They were a little tired during our visit a couple of years ago.
My family met other family members. The hotel is perfect for family visits without anyone having to cook or clean up. The children are now teenagers and made use of the pool and workout center. So did the adults. The teenagers were able to walk around the city and we all enjoyed the mall.
So many of the employees have been with the hotel for years. It is always great to connect with them. They even remember our names.
February 9, 2012
Rated 5 out of 5 by 365RoadWarrior Good hotel...Wait...Great hotel!
I enjoyed my stay and thought "nice hotel".
Once I moved to another hotel (different location, comparable price and presumed quality level), I was reminded just how "nice" the Westin was.
My stay was flawless. My room was clean and everything worked, wif-fi included. I slept like seven dogs and had a great view.
Hotel staff (Taylor at the front desk in particular) was skilled and helpful. The fitness center had ample equipment in good repair. The facility was thoroughly cleaned each night by a nice lady that "worked around" me.
I opted to use my SPG platinum status for continental breakfast; the food was good (just melon and dry cereal for this vegetarian), and the service from Jules was very pleasant.
July 23, 2014
Rated 3 out of 5 by mapal Not a guest?
The stay was very pleasant until Sunday morning when the strangest thing happened. My daughter and her friend were sitting in the lobby and security came up and asked them to go stand on the street with a group of baseball dealers that were running around outside. She tried to explain that she was a guest, but he walked away and would not listen. She called me down from our room to see what was happening, so I tried also to speak to security officer and he would not talk to me either. I went to front desk and spoke with manager and he told me that "they could not tell bad people from good people." I felt this statement was very insulting as well as people walking away and not listening. Hope to hear why this all happened. We did not feel like guests!
June 27, 2012
Rated 4 out of 5 by Teefortwo Need to hire more help
We love staying at the Westin, but the service has gone down. They need to hire more housekeepers. We were two people in the room and asked for two bottles of water, not jut one. They brought the bottles at midnight after waking us up with a phone call. We were told one bottle only with one bed in the room. This happened several days in a row, not the midnight call but no water. Very irritating.
August 28, 2014
Rated 4 out of 5 by AllergicToDogs Dec 30th 2012 Review
The hotel was lovely as usual, however I was horrified to see that they let DOGS stay there now! There is nothing on the website advertising this and I never would have stayed there had I known. When I asked at check-in, I was told they are "limited to certain floors" but I saw them on my floor! I am highly allergic and do not want dogs roaming my hotel
January 2, 2013
Rated 4 out of 5 by Patrick99 Great hotel, but housekeeping needs work
We checked in a little early (around noon), and were upgraded to the 32nd floor with an amazing view of the river and the city. Watching the sailboats on the Charles really made the experience.
When we checked in, there was a roomservice cart in the hall outside our room with a big box of edible underwear displayed for all to see. Several hours later, it was still there and yet another cart was in the hall a few doors down. We came back to the room around 10pm and the carts were STILL there! A woman walking out of her room noticed the edible panties, thought they were ours and gave us a dirty look and a scowl.
Housekeeping also had not placed enough towels and only 1 bar of soap in the bathroom. The sheet was also stained.
Everything else about the stay was wonderful, but housekeeping needs to really be stepped up. Leaving leftover food (yes it does smell) and items like edible panties in the hall for 10+hrs is completely unacceptable.
September 16, 2012
Rated 5 out of 5 by Treebo7 Understated Elegance...very classy
My first time in Boston for a Business Recognition event...I couldn't have asked for a better place to stay. The Westin Copley Place was elegant, comfortable and located within walking distance to many historical sites, great restaurants and shopping. The food and service at my work events was all top notch. I loved Boston and The Westin Copley Place and would definately recommend the experience to others.
August 25, 2014
Rated 5 out of 5 by DutSmi Wonderful experience
We stayed there for a business function and were so pleased with the room, service and location. The concierge staff was professional and so helpful in securing tickets for a game. Also we needed quick laundry service and the concierge called nearby dry cleaners to find one that was still open and could provide the service we needed.
The room was wonderful, so comfortable and the view was incredible.
August 25, 2014
Rated 4 out of 5 by wigstheome Reasonably Dependable
Stayed over on a Thursday night. Checkin was quick and simple, although no upgrade was offered as a Platinum member. Given a river view recently renovated room on the 26th floor. Room was comfortable and in good shape, although the bathroom is relatively tiny. Service was fine throughout my short stay.
December 8, 2013
Rated 5 out of 5 by Elsy12 Love the ubication of the hotel.
The location of the hote is excellent!!! Everything is close and you can walk to Newbury Street, Boston Common, Harvard, Copley Plaza, etc.
August 28, 2014
Rated 2 out of 5 by NMAK Disappointment
This hotel had a great location but was a big disappointment for us since we had reserved a suite room and it was not an actual suite only a big size room but no separate living and the disaster was the bath size which was so cramped up , actually the door was occupying the entire space and was extremely dark in the bath area absolutely no light in the tub while drawing the shower curtains.
The quality of housekeeping service needed updating especially the operator who answered the calls was not at all kind and pleasant to talk to..
In addition the quality of pillows and de feathering of comforters should be bared up in mind for those who have allergies and suffer from medical problems to these items.
The hotel can be updated and upgraded to a better standard if certain aspects like the ones mentioned especially the redesigning of the bathrooms would be taken in to consideration..
Nevertheless , must mention the kindness of Ms Shana the front desk manager who didn't hesitate to help us and extend her kindness to keep us as comfortable as possible . upon hearing our distress she offered us complimentary breakfast for all of us for the entire stay.
These petite acts really touch the guests and impress us a lot and these are the actions which I hope all the staff would have attract the guests back always again a sincere thanks for the sweet and kind Ms Shana.
Furthermore , I feel as a member of SPG I really don't feel privileged or special by having this membership nothing great was offered at least the least I expected was to have complimentary breakfast offered with the reservation although we were in a suite room with another connecting room
August 29, 2014