The Westin Copley Place, Boston

  • 10 Huntington Avenue
  • Boston,
  • Massachusetts
  • 02116
  • Stati Uniti
  • Mappa

Camere e tariffe

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Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room and/or check in.

Rated 4.2 out of 5 by 569 reviewers.
Rated 5 out of 5 by westin copley place we love this hotel. great location, great atmosphere. July 15, 2014
Rated 3 out of 5 by Adjoining rooms The policy to give out adjoining rooms on a first-come basis is very inconvenient. We paid a non- refundable $1300 deposit on our rooms. When we checked in the desk clerk assured us of adjoining rooms. Our room s were across the hall from each other . We were given adjoining rooms the next day with the offer of help to make the move but babysitting the first night was very uncomfortable for these grandparents. July 23, 2014
Rated 4 out of 5 by This hotel was very nice We had a great stay at the Westin Copley Place. It was close to everything and the hotel itself had a lot of amenities. The only two negative things about this hotel is that when we first arrived, our room was clean, however, it smelled like mildew. I don't know it someone had left the window open or, the cleaning products used did not get rid of the musty smell. Everyone was very attentive and helpful with the exception of the concierge. We went to the desk to make a reservation for Fogo De Chao located attached to the hotel for our 1 yr anniversary, and she never told the restaurant. Needless to say when we showed up for our dinner reservation and they did not have it, we were very annoyed. Luckily, the hostess was able to find us a table. July 20, 2014
Rated 5 out of 5 by Fiftieth wedding anniversary Our seven day stay was exceptional. The staff was friendly, helpful and professional. The spacious room with the awesome view was quiet and clean. From check in to check out everything was first class. Will definitely stay at Westin hotels again and recommend them to others. July 23, 2014
Rated 4 out of 5 by Location, location Really enjoyed our stay at the Westin with superb accommodations and a great location July 24, 2014
Rated 5 out of 5 by Great Location Perfect to stay in this area during the summer months! July 22, 2014
Rated 5 out of 5 by RBF The Westin is a great hotel centrally located in Boston. The staff is very attentive and pays attention to details. I will be back ! July 21, 2014
Rated 4 out of 5 by Use the do not disturb sig 24/7 I was interrupted within 30 minutes of checking into my room to see if I had enough coffee. The next morning at 7am, I had another person trying to enter my room to see if I had any laundry. Seriously, 7am?! Almost too aggressive with the customer service. Lesson learned, I hung the door hanger for the rest of my visit. July 18, 2014
Rated 2 out of 5 by Front of house great, back of house, not so much Checked in, was upgraded by a gentleman named Tom. Terrific employee, good experience. Upon checkout, did not receive invoice. No big deal. Called, asked for electronic. Received, but charged for internet (am platinum), and no SPG number on folio. Call again, asked for corrected invoice, as well as SPG number attached for credit. Told it would go out right away. Now, going on 5 days, no corrected invoice, no SPG number. Message left, no response. Is this really this difficult?????????????? July 14, 2014
Rated 1 out of 5 by The worst hotel stay experience ever We stayed couple nights for July 4th weekend. Our neighbor on the 31st floor decided to have a party inside their hotel room with loud music, bunch of guests, casual conversation, acting like they were at any public bars. Extremely distributing. They either kept the door open late at night or slammed on the door before 7am in the morning. We complained numerous times to the hotel, including in person at the front desk couple times, but no actions were taken by hotel staffs that stopped this unacceptable behavior. Obviously, the hotel knew about it, because we could see the room service was delivered multiple times to the party spot. Honestly, we want our refund for our stay badly. Can this be arranged? July 10, 2014
Rated 4 out of 5 by pool door didn't work wi Pool a little murky. No staff at all. July 15, 2014
Rated 4 out of 5 by Good stay with one major flaw Overall the hotel was very good. The one major flaw was housekeeping. On two of the four days staying at the hotel we left the hotel early in the morning and returned about 4:00pm to find that the coffee in the room had been refilled but nothing had been cleaned and the bed was not done. The hotel does offer a "green option" for a reduced price where your room is not done daily but we opted out of this option and paid full price. I had to contact the front desk on both occasions to have housekeeping come to clean the room. July 10, 2014
Rated 4 out of 5 by OK for business Good facilities for business meetings. July 14, 2014
Rated 4 out of 5 by Best view of Boston! Travelling on business and stayed for a couple of days. Deon at the front desk went above and beyond the call of duty. Courteous, attentive and personally took care of my every need. If you can swing it, or if you just get lucky, the view from the corner suite is not to be missed!!! I had to force myself to sleep the scenery was so incredible. Thank you, Deon! July 12, 2014
Rated 4 out of 5 by This hotel has a great location Great location, staff was very helpful and the quality was good. July 13, 2014
Rated 5 out of 5 by The hotel and restaurant staff are great. Great team all around and very comfortable rooms. July 11, 2014
Rated 4 out of 5 by Room Service Recovery Overall it was a good stay but the room service staff made the difference to my visit. The quality of food was excellent but more impressive was the recovery by ( Peggy? - Jamaican order- taker) after a breakfast order came incomplete. The missing items were sent pronto and on return to our room, a lovely sweets platter was discovered with apology note. Well done Peggy and Co. ! July 8, 2014
Rated 2 out of 5 by Westin Copley We booked with the Chicago Cubs Fan Tours. Upon arrival, the bell man was VERY rude. We wanted to take our suitcase with us instead of allowing him to deliver it to our room because we could not wait for it to arrive in the room. He told us we needed to take the escalator with our suitcase because the elevators were very busy. (The escalator was not working) Trying to check in (on the 2nd Floor), the lady could not find our reservation or our starwood member number. Instead of asking for assistance she kept messing around on the computer. Finally I asked a manager for assistance and he pulled the information right up. Lastly, our tour group was suppose to meet in the lobby at 11:00 to pick up visitors package for Fenway Park. No one was in the lobby. The concierge knew nothing and made no effort to try to find out. We witnessed other guests being treated in the same manner and I was really afraid that the people in Boston were going to all be this rude. I was very happy to find that the people in Boston (except for the Westin) were very nice, helpful and fun to visit with. I will never stay at this Westin again and will recommend to the Chicago Cubs Fans organization that they chose another hotel for future group events in Boston. July 10, 2014
Rated 5 out of 5 by Room service We ordered 4 pieces of boston cream pie for our 5 year old's birthday and much to his delight the staff also gave him a little duckling book! Thank you so much! July 9, 2014
Rated 4 out of 5 by Fantastic views, helpful staff We had a fantastic experience at the Westin Copley. The location is superb for sightseeing, shopping and restaurants. The staff was welcoming and helpful. Our suite had fantastic panoramic views of the city. July 8, 2014
Rated 5 out of 5 by Great location for family visit. Had 2 rooms for family vacation and experience was great. Easy access to all T lines, walking distance to Fenway, several museums, the Common, and Freedom Trail. Duck tour pickup at complex. Good grocery (Shaws) 1/2 block away for kids needs. Inexpensive cab ride but 1/2 block from T going to airport. Concierges and Check in associates were among the most friendly I have experienced. Kudos to Frank the concierge who went out of his way to help with reservations and recommendations. June 16, 2014
Rated 5 out of 5 by Boston Convention I set certain expectations when I stay at a Westin, and your Boston Copley facility surpassed my expections. I asked for and received an early check-in and last check-out. Staff, facility, food were all excellent. See you next time I am in Boston. July 7, 2014
Rated 5 out of 5 by You're well taken care of here. This was my second stay at this Westin. I came back because my first stay was great. Also it is within walking distance of both the MFA and the Gardner Museums and the Symphony. Everyone is very friendly and helpful and made dinner reservations for me. It was a great stay. July 7, 2014
Rated 5 out of 5 by Business and family hotel I stayed at this hotel for a convention. The location is convenient and is good for families and business travelers. July 7, 2014
Rated 4 out of 5 by Westen Copley Great place to stay and shop.... July 7, 2014
Rated 5 out of 5 by very centrally located to fun places and things to do. We enjoyed everything about the Westin Copley. All the staff and services were excellent. The conceirge staff was wonderful and recommended great places. We would stay with you again. Great shopping in the connected malls. Karen &Robyn July 6, 2014
Rated 2 out of 5 by This hotel did not meet the standard I expect from Westin I ended up aborting my stay and departing early because I found the comfort of this hotel to be unsatisfactory and inconsistent with the standards I expect from a Westin. Specifically: - The bathroom was small/cramped lacking of comfort amenities (such as a simple shower cap or q-tips). - I attempted to order room service on my first night but ended up canceling the order after I was told it would be a 45 minute wait for a simple wine & cheese. There were no snacks/beer/wine available in the mini-bar or else we would have gladly used them. The $20 delivery fee for mini-bar supplies was absolutely ridiculous. - I was awoken throughout the night by opening/closing of every neighboring door--a quality hotel must have better soundproofing. - I was kept awake from hearing our neighbor talking/laughing through the walls. I later learned that ALL junior suites have adjoining doors. Again, the soundproofing was terrible. In summary, I booked/paid a premium price for a junior suite because I wanted a comfortable stay. Instead, I found the conditions intolerable. The only positive experience from my stay is that the front desk staff was accommodating of my need to depart early. Doug(?) attempted to rectify by offering alternative rooms, however, all of the alternatives were equally unsatisfactory. He was extremely profession and courteous (an excellent representation of the Starwood brand), but unfortunately his hands were tied with this specific property. July 8, 2014
Rated 3 out of 5 by Staff responsiveness Two complaints: 1) I requested 3 wash towels (smallest towels). First time, the bath towel (largest one) came. I requested again - the second time, the face towel (medium size) came. I had to request again - it took 3 times for such a simple request!! 2) Somebody charged a telephone bill - it was only 1-2 dollars, but I never called using the hotel phone (I have i-phone, and no need to use). When I complained upon checkout, the front desk did not believe me, and gave me a lecture - how it would be impossible, next time.... It was very unpleasant. June 30, 2014
Rated 5 out of 5 by Boston Marathon My wife completed the Boston Marathon 10 minutes before the explosions. We were staying at the Westin Copley Place which we now call ground zero. I just wanted to say that the staff at the Westin did a remarkable job in light of the situation. What you want in a crisis is a staff that works very hard and calm to keep things in control. We got that plus more. We will be back Thank You the Killians April 30, 2013
Rated 1 out of 5 by Do not stay here. Beware when booking this hotel that it has a policy to overbook the rooms. If you are a large group (wedding/conference), it is very likely that late arrivals (even those with guaranteed late check in) will not have a room for the night. I, along with many others arriving late, were displaced even though we all had reservations and were attending a conference at the hotel the next morning. I was forced to go to a hotel outside of Boston which was well over an hour away during rush hour. The staff was completely unaccomodating and rather condescending (especially Dan). For my troubles, I was given 2 bottles of water. Yep, that is what the general manager Ray Hammer provided me. I believe I was not charged for the night in the other hotel (also a Westin), but my company was paying for it so that certainly didn't help me. Also, the food was edible but certainly nothing to write home about. Given that there are many beautiful hotels in Boston, this is not where you want to book your next event. July 2, 2014
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