Rated 5 out of 5 by cathy15 this hotel was the right place to stay for my speaking enagagemt
I was at the research center and ran later then expected...they were more then gracious
November 14, 2014
Rated 3 out of 5 by JSFJJ Hotel Water issues - Bring to Guests Attention
I was put in a nice junior suite on the 20th floor. The room was great and perfect for my business stay. The unfortunate part was that I had timed my morning just right to get work done, get a workout in, get ready and out the door in time for a business lunch I had with clients only to get to the getting ready part and mid-shower, the water pressure completely failed and I was left in the shower, soaking wet, shampoo in hair and no water. I was forced to use water bottles to rinse quickly. I called the operator and told her what I was experiencing. She actually asked if I needed another room to shower. If she had actually listened to what had just happened to me, you would think this would be an automatic adjustment. In fact, when the report of a water issue occurred earlier that morning, I should have been made aware, so that I was not completely inconvenienced of having to dress, walk to the elevator with soaking wet hair, half shampooed hair, take the elevator down to the 8th floor and use another room to shower and get ready where none of my belongings were. After I had finished with everything, I did bring my annoyance and frustration up to the front desk and happened to speak to the floor manager who had just started his shift. He asking if there was anything he could do, rather than promptly coming up with a suggestion on how to make the remainder of my experience better. He provided a comp be applied to my stay, however, this was already a comped room paid for by my clients, so ultimately, I received no redemption. As I was already running late for my lunch meeting, I was forced to agree with whatever and was happy at the moment just letting someone know, expecting something else to come my way to help ease the frustrations I experienced that morning, but nothing else occurred. I would just like it to have been brought to my attention when this water issue had happened in the first place, rather than waiting for me to call after I figured it out. I was in my room all morning and did not receive a knock on the door or a call on the phone. Poor response in ensuring all other guests who could potentially have been affected by the water issue were aware.
November 14, 2014
Rated 5 out of 5 by bostonjunkie The only place we stay in Boston
Our family lives 30 miles south of Boston and visit there often for mini vacations and Boston event related weekends. The Westin has come to feel like our home away from home. Each time we come we are greeted by a friendly, professional and competent front desk. We are confident that if a room is available for an upgrade, early check in or late check out , they will accommodate because 9 times out of 10 they do. The rooms are consistently clean and updated. We have never had to complain about a room, ever, and I am very fussy. The location couldn't be better with Copley Square and Newbury Street at the outdoor step and hundreds of the finest shops in Copley plaza at the indoor step. Bar 10 has a great atmosphere and amazing food/drinks - we usually hit it either when we arrive to settle in or after coming in from a night on the town to wind down. The lobby is one of my favorites. There is a small coffee shop adjacent to it with great bagels and I love to get up early, grab a tea and sit by the fireplace to read the paper - yep it's that inviting. We use the gym and pool when we come as well, it's always clean and well staffed, and the equipment is sufficient and well cared for. We leave for home looking forward to our next visit!
October 27, 2014
Rated 4 out of 5 by teacup Great Location
clean, quiet room
dust free apartment
comfortable bed and pillows
November 9, 2014
Rated 5 out of 5 by Paul474 My Boston go to hotel
It was Just perfect as always
November 7, 2014
Rated 5 out of 5 by Killians Boston Marathon
My wife completed the Boston Marathon 10 minutes before the explosions. We were staying at the Westin Copley Place which we now call ground zero. I just wanted to say that the staff at the Westin did a remarkable job in light of the situation. What you want in a crisis is a staff that works very hard and calm to keep things in control. We got that plus more. We will be back Thank You the Killians
April 30, 2013
Rated 5 out of 5 by Traveler007 Great Location, Great Stay
We stayed at the Westin Copley Place for the 2012 NCAA lacrosse championships and found this visit to be one of the best "non-resort" stays we have had. After staying at over 30+ Starwood properties over the years, Copley Place is a great location for visiting the city. In the city, we attended a Red Sox game and visited historic, colonial Boston in addition to the lacrosse championships at Patriots Stadium. We could not have chosen a better hotel.
Although we were not on a club level floor which we normally reserve, we had a great breakfast each morning at the high quality buffett in the restaurant. We also had a good room service experience after we returned after midnight one night and ordered room service sandwiches that were very good quality and portioned to satisfy the hunger of our teenage son.
The front desk and concierge staff were also very helpful handling our 'tourist questions" each day without making us feel bothersome with questions that I am sure they address every day.
I would gladly return to the Westin Copley Place in the future and would highly recommend staying at this hotel.
March 30, 2013
Rated 5 out of 5 by sleeve Great Hotel, Great Location
What a wonderful stay my family and I had at The Westin over New Year's weekend.
We were pleased and surprised at the renovations that had been made to the rooms. They were a little tired during our visit a couple of years ago.
My family met other family members. The hotel is perfect for family visits without anyone having to cook or clean up. The children are now teenagers and made use of the pool and workout center. So did the adults. The teenagers were able to walk around the city and we all enjoyed the mall.
So many of the employees have been with the hotel for years. It is always great to connect with them. They even remember our names.
February 9, 2012
Rated 5 out of 5 by eaglelady Great staff, spectacular views
The staff went out of their way to accomodate. Bar 10 was fabulous--food and drink. The room far exceeded expectations. I had a corner suite. The one drawback is the lighting--in the room and especially in the bathroom. The problems with the escalators and elevators were troublesome, but I understand that is out of your control and we were compensated accordingly. Great hotel! Great city! Great location!
October 28, 2014
Rated 3 out of 5 by Patrick99 Thermostat broken
I stay in this hotel often, and usually have wonderful experiences. I entered my room to find the room like a sauna. I attempted to turn down the heat but the termostat was broken. I wanted to quikly shower and get ready for a cocktail party, so I called to get my rooms switched. It took about 4 phone calls and 15 minutes for them to tell me there were no rooms they could move me to. I then had to wait another half an hour for the engineer to fix it, and THEN i could take my shower and get ready. I was late for the event, the main reason I stayed here to begin with.
December 18, 2012
Rated 4 out of 5 by Patrick99 Great hotel, but housekeeping needs work
We checked in a little early (around noon), and were upgraded to the 32nd floor with an amazing view of the river and the city. Watching the sailboats on the Charles really made the experience.
When we checked in, there was a roomservice cart in the hall outside our room with a big box of edible underwear displayed for all to see. Several hours later, it was still there and yet another cart was in the hall a few doors down. We came back to the room around 10pm and the carts were STILL there! A woman walking out of her room noticed the edible panties, thought they were ours and gave us a dirty look and a scowl.
Housekeeping also had not placed enough towels and only 1 bar of soap in the bathroom. The sheet was also stained.
Everything else about the stay was wonderful, but housekeeping needs to really be stepped up. Leaving leftover food (yes it does smell) and items like edible panties in the hall for 10+hrs is completely unacceptable.
September 16, 2012
Rated 3 out of 5 by mapal Not a guest?
The stay was very pleasant until Sunday morning when the strangest thing happened. My daughter and her friend were sitting in the lobby and security came up and asked them to go stand on the street with a group of baseball dealers that were running around outside. She tried to explain that she was a guest, but he walked away and would not listen. She called me down from our room to see what was happening, so I tried also to speak to security officer and he would not talk to me either. I went to front desk and spoke with manager and he told me that "they could not tell bad people from good people." I felt this statement was very insulting as well as people walking away and not listening. Hope to hear why this all happened. We did not feel like guests!
June 27, 2012
Rated 5 out of 5 by rc3820 Excellent Stay
Stayed here for one night for my anniversary and the room was very comfortable. Used my starwoods points for the stay and they gave me an upgrade to a junior suite. Room and bathroom were clean, and the bed was very nice. Used the pool as well and it was well maintained. Staff very friendly. Would recommend to anyone.
October 3, 2014
Rated 2 out of 5 by Annaj24 Customer service
Customer service was what made me never want to go to the westin hotel in boston ever again. Stayed three nights, spending money on room service, extra beds and what not, and was treated awfully. I wanted to spend money and buy food/drinks even more. But because of such rude and awful service by the food hotel manager, a woman with awful customer service or guest care at all, I never want to go through again. The only nice concerning person was the hotel manager dark brown hair around 58 59, only nice and caring person with the sense and knowledge of good customer service.
September 16, 2014
Rated 4 out of 5 by Patrick99 Long Lines and Annoying Housekeeping
I have stayed at this hotel many times, and this time we were in town for an event in the city and used points to pay for the room. We arrived in the evening. We were in a hurry so I parked at the hotel, but be warned the almost $50 parking per night is outrageous. There are garages nearby that charge $15. I don't pay that much in Manhattan!
There was a very long line at check-in, it took almost 20 minutes to get through the line, even using the Platinum line.
We were upgraded to a corner junior suite, which has AMAZING views. This makes the hotel worth it! OSushi just outside the lobby in the mall is amazing food too.
Since it was a late evening event, we were in late and had a 4pm late check-out. There was no "Do Not Disturb sign in the room, but we put the latch on the door to signify that and went to sleep. We were awakened 5 times by housekeeping, despite us telling them no, and we were leaving at 4pm. They even came back twice to ask again what time we were leaving, and woke us up. That is unacceptable, even for a free room with points, as those points are valuable!
I have had issues with annoying housekeeping here before, and I will think twice about staying when I want to sleep in. I will be in that position this weekend in Boston, so I have already reserved another SPG property. Hopefully they can realize it and fix the situation.
October 30, 2013
Rated 4 out of 5 by Patrick99 Comfortable for a quick stay
This was just a quick stay with an evening check-in and leaving the next day. Check-in took almost 15 minutes as there were only 2 people on duty at the desk and a very long line. I was upgraded to a junior suite, which honestly would be a regular room in most other hotels. It was comfortable, but nothing to write home about. Parking fees for a quick overnight are crazy. $47 when I was really there about 10 hours. Park in one of the lots around the corner and pay half of that!
July 5, 2013
Rated 4 out of 5 by wigstheome Solid Westin Stay
Checked in on a Tuesday afternoon, after a short walk from Boston Back Bay Station. Check-in was quick, and while no upgrade was available as a Platinum, the front desk took the time to move me to a higher junior suite (on the 19th floor). My suite was spacious and comfortable, although with a few negatives, notably (i) a lot of hallway noise carried through the door, (ii) the bathroom was inadequately lit, and (iii) the HVAC really couldn't keep the room cool during the morning when sunlight flooded in. I would also note that the inside of the legs of the desk were splintered (badly) from contact with the desk chair. Breakfast both mornings was well prepared and delivered on a timely basis, with warm service. I received a late check out, and my bill was accurate.
August 4, 2014
Rated 3 out of 5 by ProcCons Great hotel BUT Check your bill
I enjoy staying in this hotel when I am in Boston and this time was no exception - it has great proximity to lots of things. This past stay was a bit of a shock as I had 3 things charged to my bill that were not mine. It took me 4 calls to the hotel and transfers to multiple departments to get it fixed. The part that bothered me was that I felt as though I had done something wrong in each of my interactions with staff at the hotel. Promises to call back were not lived up to. Even when I called back the last time after the bill had been reissued that had the bulk of the charges removed one still remained that drove another call to the hotel for resolution. Things have been fixed now but I am the one that feels bad for the mistakes of someone else and feel as though the hotel thinks I was trying to take advantage of them by denying these charges were not mine. I will come back again but really hope this situation is never repeated.
October 23, 2014
Rated 5 out of 5 by DebbieG123 Perfect Location and Excellent Service
The Westin Copley Place is in a perfect location to enjoy the Back Bay. Around the corner from Trinity Church, a couple blocks from shopping on Newbury Street, and lots of great restaurants. Unfortunately I was out and about so much, I didn't have a chance to visit the pool, gym or restaurants in the hotel.
I did manage to unfortunately leave my laptop in my room in my rush to catch a plane, and was ecstatic when Chris Howell, the Housekeeping Manager, went above and beyond to help me out and have it shipped to me outside of the hotel's normal shipping hours. Thank you so much! Total life saver!!!
October 10, 2014
Rated 5 out of 5 by Sunflower2014 This hotel has great location
The Westin Boston has a great location, which gives guest easy access to explore Boston, a relaxing atmosphere, clean and comfortable rooms.
September 29, 2014
Rated 5 out of 5 by Rick2727 Great Service
Guest services always very attentive and helpful. Especially Shana at check in, she did a great job making us feel welcome and shared with us very helpful information regarding the amenities and local surroundings. The maids and room service were fantastic. Thanks for a great stay.
October 23, 2014
Rated 2 out of 5 by unhappylots poor service
room was OK. But the clock radio did not work and I called 3 times to get it replaced and it never was. The ice bucket had a leak and when the ice melted, it got all over, on my purse drawer, floor everywhere. No apology from the staff, nothing. The last few years, Westin service has gone downhill. I stay at the Westin Southcoast Plaza in California and their service is poor too. I stay at Westin hotels for their convenient location, but will look at other neighboring hotels, especially now that I've used most of my points up. Service is very below par compared to previous years. I arrange events for my work too and wouldn't recommend Westin
September 29, 2014
Rated 4 out of 5 by AllergicToDogs Dec 30th 2012 Review
The hotel was lovely as usual, however I was horrified to see that they let DOGS stay there now! There is nothing on the website advertising this and I never would have stayed there had I known. When I asked at check-in, I was told they are "limited to certain floors" but I saw them on my floor! I am highly allergic and do not want dogs roaming my hotel
January 2, 2013
Rated 4 out of 5 by Mogul55 Hotel was great; restaurant needs improvement
I stayed at the Westin Copley with a group on business. We wanted a quick bite to eat at the bar. We seated ourselves at a table with no silverware, napkins, salt or pepper. We had to get up and get our own utensils! We never did get salt and pepper. The bar seemed short staffed and the restaurant was sold out of one of their entrees. The staff seemed to be trying but was overwhelmed. I did enjoy a breakfast without incident on another occasion, however. And the hotel was clean and comfortable.
October 17, 2014
Rated 4 out of 5 by wigstheome Reasonably Dependable
Stayed over on a Thursday night. Checkin was quick and simple, although no upgrade was offered as a Platinum member. Given a river view recently renovated room on the 26th floor. Room was comfortable and in good shape, although the bathroom is relatively tiny. Service was fine throughout my short stay.
December 8, 2013
Rated 5 out of 5 by mm2386 the employees make it a great place
My husband & I stayed here for a football game and 5 days of seeing Boston. I was so pleased with this hotel. The proximity to the public transportation & restaurants was excellent. the best part, though, is the employees, They are cheerful & always helpful and express their appreciation of having us stay with them. I would highly recommend this hotel.
September 21, 2014
Rated 2 out of 5 by Autry Hotel needs improvement
Elevators are intolerable, the worst I have seen .Bathrooms poorly lighted. Defective lamp and TV didn't work.
On the positive side, staff including maintenance very responsive.
October 22, 2014
Rated 5 out of 5 by Blue25legend Very comfortable stay
We extended our stay here by extra nights as a result of "Sandy" and the trains being cancelled. The staff were always extremely polite, helpful nd knowledgeable and covered access to Copley Place and the Prudential mall was certainly very handy during the storm and rrsukting windy and wet weather.
The only downside was that the hotel charge of approx $12 for 24 hours wi-fi/internet use which is a bit naughty in this day and age - go into the mall and get online free just by being in the mall or near one of the shops.
Otherswise a very enjoyable stay.
November 3, 2012
Rated 5 out of 5 by Dms15 Great hotel in great location
Wonderful hotel in great location for shopping, touring historical sites and great restaurants.
September 21, 2014
Rated 5 out of 5 by BlueJayCa Westin couplet
Great place to stay on a trip to Boston. We would stay here again. Terrific view of the Charles from upper levels.
September 21, 2014