Rated 5 out of 5 by JAL196724 Business stay
I stayed at the Westin in Waltham last week and had a very comfortable stay while in the area on business. I would recommend this hotel as a great place to stay if doing business in the area.
June 22, 2015
Rated 2 out of 5 by SPQR Westin in Name Only
The staff was unfriendly and more interested in their own conversations than helping guests. No one smiled or greeted guests. Service at the bar for food, was terrible. They acknowledged it, but didn't offer any discount or anything. The hotel public area is not well cared for; the public bathrooms were dirty and there were no paper towels, except those on the floor. The floor of the elevator had litter on it, as did the garage. The management of the hotel is to blame for all of this; especially the incredibly poorly trained staff.
June 11, 2015
Rated 1 out of 5 by Ellen15 Lack of Friendly Assistance
Beware of this particular location in the Westin chain as it lacks the friendliness and assistance I have usually found in a Westin Hotel. Any request for help was met with a sullen look or frown. Even though it is a suburban location, you are charged for parking. At least the room and bed was comfortable. Even when I asked for assistance from Starwood Corporate, they also got the sullen treatment. This location needs to understand that the customer should be right.
June 1, 2015
Rated 5 out of 5 by David90210 First class service, comfort, convenience A+
The staff consistently went above and beyond to both make sure I was happy and exceed my expectations. But they were never intrusive. HIGHLY recommend this. The nicest hotel by far in the area.
May 30, 2015
Rated 5 out of 5 by NewCanaanHector Great Stay!
Except for the large number of kids making lots of noise, the hotel stay was great.
Sunday buffet is really good for brunch.
May 25, 2015
Rated 2 out of 5 by jet34 Hotel was disappointing
I stayed 2 weekends due to a business trip. The 1st booked by my friend, Sullivan, the 2nd booked by me.
1st stay. We requested a cot for a friend several days before our arrival and were assured there would be no problem. When we entered the room we could see it was too small. After a lengthy discussion with the front desk we were given another room, which we ended up not needing. When the cot arrived an absolutely wonderful gentleman informed us we had a pull out couch and asked if we wanted to use it and the cot would not crowd us. Breakfast - The hostess greeted us as if we were bothering her. (this was the better stay.)
2nd stay. Shower had hair on the shower walls. Again we were met by the same hostess at breakfast and her disposition was the same. when we asked for a bowl for cereal we were told the buffet was not ready yet. For $23 I would expect the buffet to be ready, the toaster required several attempts before the bread was toasted. I wanted to make sure the bill was charged to me and attempted to talk to the front desk person, who ignored me while she looked through some papers. When she addressed me and asked for the room # I gave it to her and she asked my name and when I told her she responded "then that's not your room #". She then found my name and admitted the room # was correct.
After the 1st stay I was disappointed but I do realize everyone has a bad day and the gentleman who helped with the bed was great. After the 2nd stay I will not make excuses. As a business person I am required to perform in an acceptable manner and I would expect the same from persons in a service industry. I have stayed at other Westin Hotels and was very satisfied.
May 18, 2015
Rated 2 out of 5 by SSstar Below par experience
In general I am a fine of spg hotels but my stay at the Westin Waltham was below par. I checked into a room that was not guest ready, staff was less responsive than expected and the menu at the bar had just one vegetarian option, which was concerning.
I paid a lot of money for my stay and the experience was not in line with that. I would stay here again if I had to but not otherwise.
May 12, 2015
Rated 5 out of 5 by afgarcua44 Great Experience
I completely forgot Starwood's experience, and due to my current project I was 'forced' to use the Westin in Waltham, remembering my fabulous experiences with Sheraton and Westin hotels.
The hotel is pretty nice, food amazing and great customer service .
Definitely I will be continuing using Starwood for my further stays.
April 27, 2015
Rated 5 out of 5 by carlos71 The hotel has great location
Overall everything was great. Found the sunday brunch a little pricy and the staff needs to be making sure the food is hot. It seems that the shaffing dishes didnt have sternos on. No body explain to us the price for the brunch when we were seated.
April 23, 2015
Rated 2 out of 5 by ra299 Not the best hotel around
- Uncomfortable bed linens
- Found the restroom dirty during multiple stays
- Horrible toilet flush pressure
- Slow internet
- Old and slow TVs
- Thin walls allow sounds through adjacent rooms
- Over expensive bar
- Average food
March 31, 2015
Rated 5 out of 5 by NewCanaanHector After the renovation
It was good to return to the Westin Waltham.
We were surprised by the new layout of the room. Sure the master switch is nowhere near usable when you're already in bed, but the layout makes the room more spacious.
Our room's door was over part of the open atrium and, even though it was a Sunday, someone decided to start mounting an event at 06:00 hrs. You would do well to prevent such level of noise from entering a room.
As always, staff was fantastic and the restaurant offered an excellent breakfast.
March 30, 2015
Rated 4 out of 5 by MusicMom Still good but slow decline....
I've been coming to this hotel for six years now for the same Boston event. Although I would still recommend this hotel if I were asked about a place in the area, I have noticed customer service and condition of the rooms is gradually going down hill. In addition, when families are traveling, there are few reasonable options regarding food. The quality is good, but pricey, and the only other option is Starbuck's in the lobby, which closes in the evening. Further, it took 20 minutes for someone to pay attention in the restaurant and seat us, and staff seemed put out when I asked for the internet code as an SPG member.
February 3, 2015
Rated 4 out of 5 by CDBender Very nice Hotel
It is a very nice Hotel to stay at but the restaurant selection is limited, prices are high and the staff needs better people skills and organization
February 1, 2015
Rated 5 out of 5 by Ranger5 Great Facilities
Very well laid out with space to meet and talk. Easy to move about and very relaxing.
January 28, 2015
Rated 4 out of 5 by mrd917 dont USE your CC
nice hotel. carpet was very dirty. wore white socks and they were black afterwards. the restaurant prices were outrageous!!!! $32 buffet/Brunch ridiculous.
they charged my CC 3 separate charges. Furious !!! pay for Internet? that's crazy and as for the King Bed wonderful night sleep so comfortable.
January 26, 2015
Rated 4 out of 5 by TravellingNana Great place for a meeting.
Was there for a meeting. Getting to the hotel was easy, the room was nice and met our needs. The meeting room and services were great. Food was perfect for a group and plenty to go around. Staff were friendly and helpful. Wish I had more time to just enjoy the hotel and area as I know there are great things to do in the area.
December 8, 2014
Rated 5 out of 5 by Otter01 A most pleasant staff
Walked into the hotel and was greeted with smiles and a genuine interest in how I was doing. Pleasantly surprised by the quality of the food in the restaurant and the attentiveness of the staff.
Beds were very comfortable and no problem falling asleep.
December 5, 2014
Rated 2 out of 5 by Elizabeth52 Two star service
The facility itself was lovely, but had some significant problems like a broken elevator and chilly atrium. The staff, was more at a level of a two star than a four star. I would recommend some advanced. Slow check-in, no concierge, tea served to me without napkins, spoon or a place to put the tea bags, awakened by security knocking at my door at midnight to see "if there was smoke in my room", slow barista at Starbucks, an extremely slow bartender who took forever to make a martini. Definite two star service.
November 18, 2014
Rated 4 out of 5 by Smith0566 Breakfast was great all week due to Ali!
Special orders or requests didn't trip Ali up at all. He's a true gift to the hotel.
November 15, 2014
Rated 5 out of 5 by Steve1491 Boston Visit
I loved the hotel. The staff was very responsive. The facilities were great. It was close to Boston. The price was great and easy to Boston was great. I would definitely recommend a stay here. The rooms were clean and well appointed.
November 10, 2014
Rated 2 out of 5 by GregoryH Poor customer service
Still trying to get a copy of my portfolio emailed to me so I can submit my expense report. Team not helpful and keep getting transferred around. No recognition of my status at check-in and food in hotel is fast food level quality.
The valet driver almost ran me over twice coming into the parking garage trying to quickly back-in to a spot without looking for oncoming cars.
October 15, 2014
Rated 4 out of 5 by Kacey8 This hotel does not have great features
Very comfortable room except no working fan in the bathroom. Disappointed there was no free internet connection and that water was 5.00 dollars a bottle. Seems a little steep.
October 14, 2014
Rated 4 out of 5 by Eguli Eguli
Comfortable room with all ameities desired. However, why provide an iron and ironing board but no accessible A/C outlets in which to plug in the iron? More accesible outlets should be provided.
October 1, 2014
Rated 4 out of 5 by RovingReverend Great location, pool should be warmer
Great place, discounted during Thanksgiving and Christmas. Valet parking. Right on the highway. Pool is too cold to get in. I swam on the North Shore of Boston's ocean which is about 60 degrees. I was told when I complained that it was a state law not to have it warmer. The Sheraton 20 miles west has a lovely, warm pool
September 28, 2014
Rated 1 out of 5 by EthanBusinessGuy Rate-Switch Mid-Stay and Staff Responsiveness
I have been a loyal customer of this hotel and of SPG brands. Hotel Management switch rates mid-stay and do not honor rate confirmations made upon reservation. Staff quality has gone dramatically down-hill and customer service is second to staff drama and attrition. Management operation of this hotel has gone from average to awful.
September 27, 2014
Rated 4 out of 5 by BBBB34 check in
2nd time this week I checked in here and both times waited for 5-10 minutes at the front desk. Surely there is more than one person available to man the front desk at 6:30P.
September 25, 2014
Rated 4 out of 5 by HawaiiGal Overnight Visit to Boston
This was a perfect hotel to stay at when visiting Boston. It's close but without all the noise and high prices. I stayed here years ago and was hoping that I would be as happy this time. The hotel and customer service was great!
September 24, 2014
Rated 3 out of 5 by Goliemom Under construction
This hotel's renovation was supposed to have been done before the end of August 2014...it wasn't. It was very inconvenient to get in and out of the hotel and get in to your car. the circle in front of the hotel was closed so people just didn't know where to go to meet people or drop someone off as the garage was quite a walk from the hotel.
September 18, 2014
Rated 5 out of 5 by NYRes Boston move in day
In Boston on Labor Day weekend to help with daughter's apartment move out-move in, not related to college. Westin Waltham made a dreary chore pleasant with delightful hospitality from front associate and director of rooms. It was great to just relax.
August 30, 2014
Rated 5 out of 5 by richlee overall quality
perfect place to stay if you have a child attending college in the area
August 29, 2014