Rated 5 out of 5 by Maxanne Good hotel!!
Room was very comfortable and roomy. Staff was most accommodating with my need for a cooler. It was brought to me almost immediately. All staff was very pleasant .
March 29, 2014
Rated 4 out of 5 by lightworld Comfortable stay with excellent staff
The most impressive thing about this hotel is its staff - everyone I had contact with was friendly, cooperative, knowledgable, and efficient. Special thanks to the buffet staff and food services director Tracy. The restaurant was very good as well.
March 28, 2014
Rated 2 out of 5 by carguy1 Room not clean
I have stayed at the hotel many times before. I was very disappointed with the state of my room -- it was not clean with waste in the bathroom and the floor. I don't know if i would come back again.
March 26, 2014
Rated 5 out of 5 by FirstTimeAttender Catering Staff
I attended the Popp-McNett Wedding on 2-22-14; the reception was held at this hotel. The catering staff was phenomenal. The waiter at our table, Adrian, was friendly and responded promptly to all our requests. The meal was delicious. I felt very cared for. Kathleen is another exceptional catering staff member. Later in the evening she noticed I was hungry and she brought me some snacks. I truly appreciated that act of service and kindness. Also, Bruce the bartender did a great job keeping up with a very demanding crowd. The catering staff was wonderful!
February 24, 2014
Rated 1 out of 5 by caouro Very Underwhelming Experience
Unfortunately, this was likely the worst SPG stay I have had since becoming a member many years ago. It started right from checking where I had to return to the front desk 2x to get a working key. I also asked form my "Workout" clothes upon checking at 4pm and got back to my room at 10pm to find no clothes delivered to the room. Once it was delivered, they did not include the socks. The room itself was dated, and dirty.
February 28, 2014
Rated 3 out of 5 by Nachos Less than average Westin
The check-in experience was fine. Staff was friendly. The Receptionist working on Sunday was not the friendliest in her service approach.
Hallway seemed tired and dirty and I feel the same when I walked in to the room. Missing fridge in the room.
Pool area was not clean either. Granted, possibly due to high usage...
Entrance from the parking garage to the hotel also feel dirty and dingy. Dirty glass doors etc.
Overall, the service/quality accommodation I received was more of a "Sheraton" standard instead of a "Westin" standard.
March 17, 2014
Rated 4 out of 5 by Michel44 Very comfortable stay!
I highly recommend this hotel for those traveling on business or just looking for a comfortable and peaceful getaway. The bed is just wonderful. I am going to purchase one so that I can sleep that good everyday. The food is delicious. The best apple pie I ever had in my life! The staff was very friendly and helpful. Jason Nelson was very helpful and demonstrated excellent customer service skills. I will definitely stay here again if business or personal travel bring me to the area.
March 13, 2014
Rated 3 out of 5 by MNMike Great bar area - Especially with Mike's service
Mike is always attentive to our needs and ensures we have quality service and food.
March 15, 2014
Rated 4 out of 5 by Ross013 Nice Westin, good public areas
Westin Southfield offered nice services in comfortable surroundings. I arrived late night, after bad experience at another hotel, and they accomodated me, including giving me a free breakfast they didn't have to offer. Rooms were nice Westin quality, clean, neat and as expected. Service from staff at breakfast in morning was very attentive and thoughtful, including getting me coffee to go without asking. Recommend this hotel to anyone visiting NW Detroit areas.
November 28, 2012
Rated 4 out of 5 by Michele2014 Employees makes it great
The greatest asset of this hotel are its employees. They are so friendly!
The hotel services are glitchy at times, (keys constantly demagnitizing, spotty internet, etc.) but at every issue, there was a tremendously helpful and friendly staff member!
March 7, 2014
Rated 2 out of 5 by StarwoodRon41 Quality at this location has really declined
Maintenance of equipment (i.e.-TV in room, keycards and keycard readers) was unacceptable. TV in room wouldn't display local channels even after attended by engineering dept. and keycards frequently did not open hotel room door or operate the elevators. We were not the only guests experiencing this problem.
Did not have enough front desk personnel to handle the check in procedure. Two personnel on duty during a Valentine's Day weekend promotion could not efficiently handle the number of guests.
No coffee shop open on a promotional/holiday weekend? Really?
I have stayed at this hotel frequently in the past but will re-think before returning.
Definitely not up to Starwood or Westin standards. Very disappointed.
February 20, 2014
Rated 4 out of 5 by Donald3217 Great Hotel
We stayed here this last weekend and I have to give credit to Jason Room Dept. manager he really went out of his way to be helpful before and after the stay. This hotel is VERY lucky to have someone like him!!!!! The front desk was also very nice and very helpful during the stay.
June 2, 2012
Rated 5 out of 5 by Towels Very nice hotel
My stay here was amazing. love the place and will for sure come back to it. Free parking is always a plus. Nice rooms and very clean. Great stay overall.
July 11, 2012
Rated 2 out of 5 by SFlores91 Very disapointed
I expected a little more from The Westin. My wife and I where definetly excited for our stay. Once we got there they gave us the wrong room, & on top of that placed us next to a "staff only' room where I guess they collect dishes from room service.So most of the time we heard loud dishes banging most of the night/morning not relaxing at all like i thought it would be after a hard week of work. It was like staying the night by a noisy kitchen very sad & very Disapointed.
February 18, 2014
Rated 5 out of 5 by Countryfolks UNBELIEVEABLY AWESOME!!!!
We are from a very rural area of western Mi. We were in the Southfield area visiting a local medical establishment for my wife's health. We had made our reservation at the Westin online based on other reviews so we really weren't sure of what to expect.
After a long and very dissapointing day of medical disappointments we were ready to relax and unwind.
When we arrived at the Westin we couldn't believe our eyes! Everything about our stay was AWESOME!! THE ROOM, THE SERVICE, THE BED, THE FOOD, EVERYTHING!! It doesn't get any better than this! Highly recommended.
November 7, 2012
Rated 4 out of 5 by Rena8988 This hotel has clean rooms and friendly staff.
I enjoyed my stay, friendly staff and location was close to downtown.
February 25, 2014
Rated 5 out of 5 by Jacko Always a great stay.
This is a hotel we often stay at when in the Detroit area. The location is convenient for where we want to be. The hotel staff are always friendly and courteous,; and we're always treated exceptionally well.
December 30, 2013
Rated 5 out of 5 by ladienigma Excellent service and room
This hotel is great and the accommodations well met my expectations. The amenities were excellent. The hotel staff was very accommodating.
December 29, 2013
Rated 5 out of 5 by Keith33 The best smelling hotel in America
First impressions are everything, when you walk through the doors of this particular hotel you are instantly greeted by the most awesome fragrance. I've stayed in many hotels over the years for both business and leisure trips, but this one smelled the best. Research shows that humans perception of smell is connected to many different emotions and can even recall certain experiences. Every time I smell a fragrance similar to the one that the Westin Southfield uses, it recalls back the great times I had while visiting Detroit and staying at this hotel. The free parking and my spacious room always come to mind.
I'm posting my comment 6 months after my visit because this hotel is still on the top of my mind. Not only did it smell good, but the room was nice and clean, very roomy, and I had a great view of the expressway and the surround area. They offer free parking, which is very rare these days. Even the gift shop staff was wonderful.
Overall, I'd recommend this hotel to anyone visiting the Detroit area. Southfield is only a short drive to downtown Detroit via M-10, only a few miles from the Detroit Zoo and the Somerset Mall and you don't have to worry about parking unless you want to valet, which is also reasonable. I definitely plan to visit Detroit again soon and look forward to staying at this hotel once again.
If you are a consumer who read reviews like me in order to narrow down hotel choices, I hope that you find my review of this hotel helpful in your selection process.
Thanks Westin Southfield for being Awesome!
September 4, 2012
Rated 5 out of 5 by Connie1212 3 great Jobs
Ruth was great at making sure an issue was taken care of, and she made sure to follow up. Sam gave great suggestions in the evenings and was always at his best.Joy was really great our table was set up with our selected coffees every morning.
Note:Business center computers need work=very slow
February 17, 2014
Rated 2 out of 5 by Trav1999 Experience not good!
The furniture was dated. We had to pay for a microwave($10). The phone lines didn't work. The microwave we did get was old and hardly worked. The WESTINS that I usually stay in are always up to standard but this WESTIN in Detroit was very disappointing!
December 9, 2013
Rated 2 out of 5 by 58774587 Why I Will Not Be Returning
I called a few days before our stay and ordered a bottle of champagne to be placed in the room BEFORE we arrived. I wanted it to be a surprise for my girlfriend. The person at the check-in was trying to sell me a Valentine's Day special bottle of champagne and strawberries. I declined, she tried to do it again. I didn't want to say "I already ordered it before" because my girlfriend was standing right there and it was supposed to be a surprise. Really? Couldn't you have left a note on my account so the front-desk wouldn't try to sell me on something I already bought AND almost have me ruin the surprise for my girlfriend?
And to top it all off, guess what.... that's right! The bottle of champagne WAS NOT already in the room for us when we got there. It didn't arrive until after I paged room service to inquire about it.
We ordered room service for breakfast the next morning.Room service forgot to bring silverware. I had to call down again for it so we had to wait about 5 minutes before we could eat. My girlfriend ordered the waffles with fruit and stuff on it, all we got was a blank waffle. I was already upset about calling and waiting for the silverware that I didn't even bother calling down again. I mean, come on, if you guys are going to charge such a high price for room service you should probably take care of these little things.
Your hotel was nice, we liked the room, we liked the bed, we liked the view, it was very clean. These minor logistic problems killed my experience. I spent over $300 for the experience and did not get the service that I paid for. I will most likely not be returning and will take my future business to another establishment.
February 21, 2014
Rated 5 out of 5 by Zazz Thank. You Staff
The remote control was missing from the room Nate (maintenance) was fast, kind, and professional.
Likewise, the restaurant staff was kind and professional even though it appeared that they were understaffed for Valentines Day.
February 16, 2014
Rated 2 out of 5 by Campos64 Below Expectations for Westin
I reserved this hotel because of Westin's reputation, and it had an indoor swimming pool. Big mistake. When we arrived we found the pool was only 3 feet deep! Not exactly a "swimming pool", but a kids wading pool. Also, the key cards for the elevators didn't work most of the time & required multiple replacements. It was a problem with many guests & hotel staff did not seem to care about the problem at all. Expensive mistake I won't make again.
August 8, 2012
Rated 5 out of 5 by bluegrass Staff aims to please. Great SPG Recognition
I know they can't do it all of the time but when I've been there they have found some way to make it worth my while to stay there instead of downtown. Last year, at Gold Level, they upgraded me to a suite on the top floor with skylights and a beautiful living area. I was traveling with my daughter and a friend of hers to see the auto show and we had a great time playing cards at the dining room table.Thanks Westin!
May 12, 2012
Rated 4 out of 5 by Canmac1617 Very nice hotel
Hotel had good amenities and very very nice, with great linens. Staff was very friendly. We had an issue with temperature in room, manager Julie went above and beyond to resolve issue and move our room. Her customer focus was very evident. I would come back because it is clear staff will make every effort to make stay comfortable. Food was very good and room was super quiet
April 9, 2012
Rated 4 out of 5 by ncjoel Very enjoyable!
I spent a week on business at this hotel and everything was more than expected. I would like to give a big thanks to Carolyn in Tango's for her outstanding service and wonderful friendliness. Carolyn served my breakfast every morning and she was a bright start to my day. Thanks Carolyn for your smile and friendly conversation!
September 17, 2013
Rated 5 out of 5 White Tea Heaven!
If you like the Westin White Tea experience you are going to LOVE this place.
Staff treat me like I stay there a lot, which I don't, but it sure makes me feel good.
Highly recommend this place when in the Detroit area.
October 24, 2012
Rated 2 out of 5 by Lynx81 Service is getting to relaxed, not good
This was my fiancé and I favorite hotel to stay. We don't live far but quite often (a weekend a month) we would stay to getaway from the every day hustle and bustle. One thing I can always say is the bed is magnificent and front desk staff are very courteous, nice and helpful to the best of their abilities. One stay I cut my foot from left over glass in the room; they made this up to me by me paying half off another room another day, the next time +2, guests in the next room were extremely loud and smoking marijuana. Management got them to quiet down after another call, but the smoking continued, which reeked under the adjourning door to my room. After a hiatus from the Westin, I decided to give them another chance, the first day everything was great, decided to stay the exact next day and remembered the email I received from SPG about a complimentary 3rd night for staying two consecutive nights.. well with more money out my pocket I would've been able to stay, not to mention the toilet broke in the middle of the night. The engineer fixed it, supposedly, until the next time I used it, I noticed it didn't. By this time it was 4am and I didn't bother to call because I was tired of breaking my rest. This Southfield locations needs to get there act together...many people know I stay here often and always ask about my stay...don't want to bad mouth anybody, but I will be staying at the downtown location until this one gets back up to the standards I once knew and was a reason I stayed often! One more thing, I wasn't acknowledged for my spg register so I was suppose to be at the next spg level now, but that hasn't happened.
October 21, 2013
Rated 4 out of 5 by Tregg01 Several Very Good Stays
I have stayed at this hotel about a dozen times in the last year, and have had very good experiences for the most part. I have read many of the reviews of the property and, although I have experienced a few of the negative items listed, I think the overriding take away is that the property is well worth a visit. The entrance is nice, and the smell of the lobby (green tea and linen) is instantly recognized. I happen to think it is wonderful and I always feel welcomed when I arrive. The front desk has consistently been very kind, and have upgraded me each time as a Platinum. There have been a few occasions when a newer staff member has made a slip up or two, but those are more nuisance than problems. The elevators can be slow and lack availability, but it has not been an issue overall. The rooms show some signs of wear and tear, but they are fairly spacious and the bathrooms appears newly renovated with double headed showers.
Is this the nicest Westin I've visited during my membership with SPG? No...I would put it at average, or slightly above, but the value for money is fantastic and the staff has always treated me with kindness. I would recommend it for a nice stay in the Detroit suburbs.
February 5, 2013